Important information
- Customer Complaint:Better Business Bureau has received complaints from Bass Pro Shop customers who allege difficulty obtaining recently purchased merchandise, experienced long delays for purchase deliveries, company failed to honor its warranty, and experienced poor customer service. Bass Pro Shops has addressed all complaints brought to its attention.
Complaints
This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 276 total complaints in the last 3 years.
- 85 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order at Bass Pro that included ammunition, for the second time now I have had over half my order canceled. This time it was during a promotional rate for club members, in which case the total amount would not reach that monetary value to qualify. They have the worst customer service, you get pretty much oh well nothing we can do. I understand being out of stock, but at least a retailer the size of Bass Pro should have a way to cancel and order, or at least a chance to substitute an item especially during an incentive offer time.
Business Response
Date: 05/30/2025
We will contact the customer with a resolution.Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
******** *****Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new sig cross 6.5 CM . Paid ******* cash with 2 boxes of shells. Before receiving the gun the sales *** says we cant sell you the gun because its already in someone elses name. Before this they nocked the gun off on the floor on the concrete. So I wanted my money back anyway. (Witch I did get)So unfortunately I didnt get the gun. What bothers me is the person that does get this gun will not be informed about it hitting the ground. I know its a long shot but I hope who ever gets this gun sees this before. Serial # is *********. Ill never try to buy another gun or anything from bass pro. This was the LawrencevilleGastore.Business Response
Date: 05/21/2025
Thank you for letting us know.Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my concern regarding a refund I have not received for a return made to Bass pro. I made a purchase on March 12th and returned the items, which were received by your facility on April 1st. A refund update should be provided within 12 business days of receiving the return. However, it has now been over three weeks, and I have not received any refund or proper explanation. Despite multiple attempts to resolve this, refund was refused. I request immediate action to process my refund and close this matter promptly.Business Response
Date: 05/13/2025
We will contact the customer for more information to resolve this.Customer Answer
Date: 05/18/2025
Complaint: 23319771
I have reviewed the business' response and am rejecting it because:
The customer service has asked for 2 more weeks on top of the 6 week that had already elapsed since my return. Upon asking the reason for why there's a delay, I haven't received any response.
Sincerely,
Sai ****** ***** *******Business Response
Date: 05/21/2025
Customer has been contacted with further information regarding the return.Initial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on May 2nd 2025, me and a friend drove 45 minutes to the Bass Pro in **********. As we walk in me and my ***** immediately get jumped on by ***, the man whose job it is to try and get people to sign up for bass pro cards. Me knowing the tactics, immediately tell the man I already have a card and I am all set, to which he respond I can increase your limit and continues on his pitch to my friend who is enticed by 20 free dollars to spend. me thinking that the person isnt lying to get me to sign up for a new card, because he told me he would increase my limit, decides its worth the free hat to fill out the paper work for an increased limit to a card i barley used. Only to find out the man lied, and tells me he is printing me a new card. there was another employee who had to step in and calm my friend down and i down, as the original employee *** tries to lie, even tho we bkth heard him say increased limit, that he would never say increased limit. *** even tried to convince us that the gentleman who stepped in was his boss. to which the very polite employee admitted he wasnt his boss and he couldnt help us any further then looking for items in the store. In short, this means *** was lying again. This added a hard inquiry to my credit and I am extremely upset about it, especially because the man flat out lied about the credit limit increase, and didnt clarify there would be a second card until after I filled out the information on the tablet. this is an extremely shady tactic to meet whatever quota this employee is trying to hit, and if he worked for my company I would fire him immediately.Business Response
Date: 05/08/2025
We will review and contact the customer.Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The trolling motor does not even power up. They replaced it the same day with another that had the same problem.When I returned the replacement, they refused to help and told me to contact the manufacturer.Business Response
Date: 05/05/2025
We will review the issue and contact the customer.Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** **********Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order (Order W245479012) totaling $2,660.41 with Bass Pro Shops using valid gift cards. Bass Pro canceled the order without shipping the items, yet they refused to issue a refund for the gift cards used. They demanded proof of purchase for these gift cards, a requirement not outlined in their Terms of Use, Gift Card Terms, or Return Policy.Their policies explicitly state that gift cards are redeemable online and in-store, do not expire, and do not require proof of purchase for refunds on canceled orders. Bass Pro Shops' refusal to refund the canceled order is unjustified and breaches their published terms and conditions.Additionally, ******** has locked my account, restricting my ability to make future purchases online with valid gift cards, despite having no legitimate reason to do so according to their own stated guidelines.I request the following resolutions:A full refund of $2,660.41 for the canceled order to the original gift cards used, or alternatively provide a refund via check, cash, new gift cards, or deliver the originally ordered products.Immediate reactivation/unlocking of my account for future online purchases.Assurance that Bass Pro Shops will adhere to their published policy of accepting gift cards for online purchases without imposing additional undocumented requirements.This practice by Bass Pro Shops is misleading and unfair, warranting immediate corrective action and a formal resolution.Business Response
Date: 05/01/2025
We are reviewing the order and will contact the customer.Customer Answer
Date: 05/02/2025
Complaint: 23273422
I have reviewed the business' response and am rejecting it because:
The business continues to falsely advertise gift cards as redeemable online, yet systematically cancels online orders after purchase. After receiving a refund in the form of gift cards, I attempted to place another online order (Order W251341144 on May 2), which was again promptly cancelled. Subsequently, ******** confirmed via email that the company will no longer accept any online orders from me. This action directly contradicts the terms advertised at the point of sale, causing significant inconvenience and additional costs due to limited store availability and the broader selection of products available exclusively online.
I demand either the reinstatement of my ability to use these gift cards online, as originally advertised, or an immediate full refund. If this issue remains unresolved, I intend to pursue legal action and report these practices to relevant consumer protection authorities.
Sincerely,
Keerthi Tharaka *********** MudiyanselageBusiness Response
Date: 05/05/2025
Under this link
***************************************************************************************
We state:
You agree to accept responsibility for all activities that occur under your Account. We may suspend or terminate your Account at any time, for any reason or no reason and without prior notice to you.
The customer purchased the gift cards from a third party and was advised if he wanted a refund for the gift cards to contact the place of purchase.
Customer Answer
Date: 05/06/2025
Complaint: 23273422
I have reviewed the business' response and am rejecting it because:
Bass Pros statement misrepresents how gift cards work and attempts to shift accountability. When consumers purchase ******** gift cards through authorized third-party distributorssuch as ******** are acquiring cards marketed as redeemable both in-store and online, as stated in Bass Pros own Gift Card Terms.
Once a gift card is activated and visible in the purchaser's account, it is non-refundable by the distributor. Third-party distributors have no ability to deactivate or refund these cardsthat power lies solely with Bass Pro. Thus, Bass Pros suggestion to seek a refund from the distributor is both unreasonable and disingenuous.
If Bass Pro chooses to reject or disable the use of their own gift cards without cause, while also refusing to refund or deliver the purchased goods, they are effectively stripping the cards of their value. This practice is misleading and borders on fraudulent: Bass Pro profits from the sale of these cards but evades responsibility when the buyer is unable to redeem them.
If Bass Pro refuses to honor these gift cards or deliver the canceled order, they must provide a refund directlywhether through reissued gift cards, a check, or another reasonable method. Otherwise, this represents an unfair and deceptive business practice.
Sincerely,
Keerthi Tharaka *********** MudiyanselageInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just purchased handgun and gun was shipped to **. ** is shipping gun back but a *** at your store said that couldnt be done. I just need to get my money back. However I am just noticing after I purchased gun the receipt says gun sales are final. So how do I get the gun or what do I do?Business Response
Date: 05/12/2025
We are contacting customer for more information to check on the status.Initial Complaint
Date:04/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my first boat from the *******, ** Bass Pro location in 2010. I went in to the store and they did not have my selected boat in stock and it had to be ordered by the boat center. The purchase went smoothly and I received a $500 gift card in mail. On 2/8/25, I went in to purchase my next boat from the same location of which a $500 gift card came with the purchase as advertised online and shown in store. I went to the store and worked with **** *******, boat salesman, to buy the boat. **** did not have the boat in store and had to have it ordered. **** sent the purchase to *****, the boat center manager to be made. I followed up with **** on the order 2 weeks later and he advised me to come to the store because ***** refused the purchase claiming the website price of the boat that **** and I viewed was fake. I went to ********, where **** and I went into ******* office to pull up Bass Pro's site to all verify that website/prices/gift card offer was valid. He then ordered the boat. **** told me that I would receive a $500 gift card. Jasmine completed final documents and told me that the gift card would be received by email. After a week, I called to follow-up on the gift card again to no avail and left a complaint message with customer service. ***** called back after receiving that complaint and told me that he would need to check with corporate to determine whether I qualified for the gift card. I was confused as to how I would not qualify, but have been waiting over 2 weeks now on a response or my gift card. I would like to receive the $500 gift card that comes with the purchase of a new boat sent to me by mail or email as verified by all parties while in store.Business Response
Date: 05/01/2025
Customer was updated on the status of the gift card.Customer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
****** ***** **Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Is Bass Pro Shop willing to make this right and keepBusiness Response
Date: 04/29/2025
Customer was contacted and issue was resolved.Customer Answer
Date: 05/07/2025
Issue has been resolved. Thank you!!Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially placed an order online for a firearm to be picked up at the ************* location in ***************, once the order was ready to be picked up (04/14/2025) I drove 30 minutes to pick up the firearm, upon arriving one the employees behind the counter of the firearms department looked anything but thrilled to help me while standing there, I was here to conduct business not waste any of their valuable time, as they made me feel. When I was finally being helped the store associate mentioned that I could not pick up the firearm in question due to me not having my current up to date address listed on my ID. I understood and left without any issue. When I got home I went ahead and read through the entire firearm pickup guidelines listed online and in the pickup confirmation email not once but twice to make sure I had all necessary documents needed to pickup my order the next day, the alternate documents I provided on 04/15/2025 was a Utah state vehicle title and my Utah vehicle registration both being listed as acceptable documents according to the online and email firearm pickup guidelines. When I arrived the next day I was told by two associates that those documents were not valid. I expressed my frustration in a polite and professional manner. And they did not offer any solution or advice whatsoever to remediate this situation. I had a few second thoughts when I initially chose this specific store for pickup, as I had read an alarming number of ****** reviews which stated discrimination. I have no doubt in my mind that I was racially profiled. Unfortunately in this case, I count with education, time and the legal resources to pursue further action to make this right not only for me, but for all the other people that have been mistreated because of the color of their skin. I hope to hear back from someone that takes this matter seriously before I pursue legal advice and action as well as begin reaching out to other affected individuals.Business Response
Date: 04/17/2025
We are reviewing the situation and will contact the customer.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.