ComplaintsforBass Pro Shops

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 9th I had my boat turned into the Manteca location for service after a propeller fell off the boat while I was on the water with family and had to get towed in, I bought the boat 2 months ago and paid cash for it $25,000 for our pontoon. After dropping off and inspection I was told that it was an easy fix and I would be back on the water in a week. Here I am a month later no boat and nothing but lies. I'm complaining about the unethical of the company and the service it is providing at the ******* location. They have tried to resolve the problem by telling me another lie to hold me off to another one. I have traveled after being told my boat was ready and part was installed to upon arrival after an hour-long trip (since there are very few bass pros shops.) That part was not on the boat and the bolt was missing. So I am waiting still as we speak for the arrival of my boat that should be here today they say they are delivering. I love Bass Pro but am very upset with the customer service I have received after a large purchase. I do have a bitter taste in my mouth about the service department and future service of my boat at this location. It would be great if any one could say Sorry and or some kind of compensation to store credit since i can not return my boat or anything at this point.

  

  Business response

  07/09/2024

  Management will review and contact customer.

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I see that they said they will reach out to me but I haven't saw nothing yet but if they don't it's probably another lie and I will refill again with you guys to I get respoce from them !! 
  Sincerely,
  
  *******************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several months Bass Pro / Cabela's (**)had the Mossberg 590 Shockwave 7-Shot Pump-Action Shotgun (SKU: *******, Mossberg # *****) listed as "limited stock" at the location in *******, **. The store is 1-hour drive for me, so I did not want to make the drive and have the item be unavailable. Instead, I waited for it to be in stock for "ship-to-store." In June 2024, it became available for ship-to-store and I attempted to order it during the 10% off coupon offer. The website would not allow me to do it. I contacted ** on several occasions by phone, email and ******** to try to get the issue resolved. Eventually, one of the reps stated they would send the issue up the chain to "Legal and Compliance (LC)." Yesterday, 7/1, I finally got a call from customer service who stated they had a response from LC stating that this firearm was restricted in the state of ************. She stated that the law prohibits ** from selling this firearm in the state of ** or to any resident of **. That is false; it is not. I asked for a phone number, email or mailing address for LC so that I could try to get this error correct and was given a phone number. However, I called that number and the person I spoke to said she is not with LC and LC does not have contact information. I work closely with Second Amendment attorneys in my state to promote gun rights, so I am well aware of the laws in my state. There are no laws in the state of Pennsylvania restricting this particular firearm - none. My attempts to reach ** to get this corrected have been unsuccessful. **************** has no desire to even attempt to get it corrected.

  

  Business response

  07/03/2024

  ****************** is correct this is not a PA law, however, the issue is how ATF recognizes this firearm on the ******************************************************** As a result, our company has decided that none of our PA locations will sell this firearm to prevent issues with any firearm discrepancy types. 

  Customer response

  07/04/2024

  Complaint: 21934433
  
  I am rejecting this response because: It's a nonsensical response.  If we were talking about the 14.5" barrel variant, there might be some confusion as to the classification of this gun at state vs federal levels.  However, this particular model has an 18.5" barrel and thus is classified as a shotgun under Pennsylvania law and as a firearm at the federal level (per the ATF's definition).  Neither the state nor federal governments classify the 18.5" as a pistol or AOW. In short, the background check would proceed as usual with no conflict between state and federal levels.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new pontoon boat in april of 2020 from Bass Pro Shops in *******. Boat decking and carpet started showing signs of corrosion in Dec 2020. I reported to Bass Pro shop in **** and they said they would continue to watch it. Brought it back at the end of 2021 and they took pictures and said they would send off to corporate to get repaired. ****************** changed personnel and nothing ever happened. Took boat back in for the same concern mid 2022 and service department took more pics and never got back to me. Took it back early 2023 and they had no previous pics so again, I was pushed off and new pics were taken. Late 2023 pics were again taken for the factory. They approved work and I took the boat in for repair Dec 2023. I still dont ETA on the return of my boat, and have been without my boat for almost 8 months. I would like my boat repaired or replaced in a timely manner. 8 Months is not timely.

  

  Business response

  06/26/2024

  Management will review and contact customer.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a long time customer of ********************** in *******. This past 6-8 months me and my wife have been going there to purchase clothing and other items and started noticing fraudulent pricing. On the first instance my wife bought a sweater full price for $39 cad and the next week the same item was on sale so we went back to buy another one and with a %40 discount wa now $49. This has happened over and over with numerous items since then. They have a regular price then advertise a discount and when you go to buy the discounted products they are marked way up and the final price is either the same or more expensive

  

  Business response

  06/04/2024

  We will contact the customer for more information so we can check the pricing issue.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchase a generator from Cabela's / Bass Pro shop online . They already gave me the hard time during the purchase one moment it was available the next minute the order cancelled. I believe I spoke with the same lady ***** . ***** is nasty in a nice way condescending and sly with her tone and remarks . We had a storm here in ******* which cause me to use my recently purchased generator but to my surprise more then the box was damaged the generator had a big dent on the vent . I took pictures it was new out of the box . She said nothing they could do about it being delivered like that 60 days had passed . She gave me Champion's the maker number . I advised her this came from their store . She really just ignored me . I would like a billing adjustment or arrangements for a replacement . I don't tend to open something that should be new to inspect it . I trust the company to deliver and be about their word .The generator is heavy the damage was notice after taking completely out of the box .

  

  Business response

  05/30/2024

  We will contact customer to resolve.

  Customer response

  06/06/2024

  I am satisfied with the resolution.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought the Mako 18 LTS from Bass Pro / White ***** on 07/18/2023. It has been in the shop 4 times for various warrenty work. The were electrical problems with smoke coming out of the breakers, bad batteries, wiring issues, charger issues and trolling motor low speed. I think they wired the 12V system to the 24 V system, don't know for sure. It is now in the shop since 15 Feb. The hdy pump for the jack ***** is leaking. Emailed them yesterday and they say there are still waiting for the part. I have talked to them many times, in person, phone and email, trying to resolve the problem. A good point of contact is ***********************, Assit. GM. I'm asking the boat be fast tracked and repaired quickly. One of the service guys told me they are selling so many new boats that they don't have time to work on mine.

  

  Business response

  05/29/2024

  We will check on the status of the repair and contact the customer.

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a new boat, but unfortunately, there were some minor scratches that needed to be addressed. The dealership has attempted to rectify the situation by repainting the boat twice, but I still have not been able to take possession of it, despite the initial expectation that the repairs would be completed within two weeks.Without my explicit authorization, the dealership decided to sand down the entire boat and repaint it. Given the ongoing delays and the fact that I have already made a significant down payment and am incurring interest charges, I would like to explore the possibility of canceling the current finance agreement and considering the purchase of a different boat if the repairs cannot be completed by the 22nd of this month, which marks two months since the initial transaction.

  

  Business response

  05/15/2024

  We are working with the customer to resolve the issue.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Tracker v175 Pro Guide that was defective. Here is a list of repairs/defects that were found. 1. Before I could pick up the boat, steering cables had to be replaced. This delayed us getting the boat for 2 weeks. 2. First trip on the water the trolling motor broke off. 3. 2nd trip, there was an issue with the fuel lines and the engine would not run. We had to get towed back in. 4. Issue with the wiring on the phone charger causing the battery to drain when not in use. 5. This was supposed to have been fixed, they sent us home, told us to use it, but it was still dead. 6. Wiring harness replaced, apperantly this was defective as well. Battery and maintainer also replaced.7. Gauges foggy and defective, had to be replaced.8. Straps on the front of the boat cover coming apart. 9. Crack in passenger side dashboard plastic. 10. Window seals already coming loose 11. Cracked latch on the battery compartment. 12. Loose hub on trailer bearing. Also were told that there was a bearing buddy ****** on the trailer so it could be greased, but there is not. Overall, this boat has had Nothing but problems, and each time I have to drive around 70 miles round trip to get to Cabelas, take time out of my day, pay for gas, pay for a tow on the water, all because they sold me a defective boat. So far there has been no recourse except to keep endlessly repairing it everytime something goes wrong. We are looking for financial compensation for the tow and all of the trips back and forth.

  Customer response

  05/15/2024

  Hello, 

   

  I would like to close this complaint as the company is now working out a compensation offer to me. Thank you. 

  

  Business response

  05/15/2024

  Management was in contact with the customer on 5/14 and is working with the customer on a resolution.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Boat was purchased at Cabelas in ********, ** (2+ hrs away) but we service at ************* (1+ hr away) in *****, **. (Both owned by same company) I spent about $45,000 plus 8% sales tax and other unnecessary money trying to fix the boat.I took the boat in for service a few different times. Water kept getting in the gas tank. I told the dealer that there was something wrong with the boat like a cracked gas tank. They didn't believe me and kept pointing the finger at me or someone else. First service trip they said I received bad gas or someone sabotaged my boat. The gas tank was half full of water. There is no way that much water gets in the tank especially when it's parked in my driveway secured and has 24/7 camera on it. The dealer was supposed to diagnose the boat which is typically an hour labor but instead call me up to pick up the boat and pay 8 hrs of labor at $150+ an hour. They said I need all these different parts and it still may not fix the problem. I told them they are out of their mind and called store manager. Which store manager knocked down to 3 hrs and eventually refunded my money back for that. I took it to another dealer (CRs Marine) and paid them $800 to drain all the fuel and start fresh. They said boat was fine as well. This year as a precaution, I took the boat to CRs Marine again to check the fuel. Sure enough, the gas tank was half full of water AGAIN! I immediately brought it BACK to Bass Pro Shop in ***** and said this has to stop. Something is wrong with this boat.They finally listened to me and Bass Pro Shop FINALLY found that the gas tank was damaged. I am concerned about the amount of work they need to put into the boat and tearing it apart. The boat will never be the same and the damage the water has done to the engine. After all the time, money, trips and phone calls I am done. I just want my full money back plus any other money spent for repairs. I am willing to buy another boat. I feel like this is a lemon.

  

  Business response

  05/10/2024

  Our boat department will review this and contact the customer.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a Grill, was recalled see attachments, I paid cash went to returned it and they gave a gift card in the amount of $ ****** I don't want a gift card I want my cash back, I want to go buy me a grill at **** because Cabelas do not have what I wanted.

  

  Business response

  04/29/2024

  The recall stated to call and get a repair kit. Customer returned the grill which was three years old. Customer was given a $300 new grill as well as a gift card for $329.99. Bass Pro feels we have taken care of this issue.

  Customer response

  05/01/2024

  Cabela's statement: THE RECALL STATED TO CALL AND GET A REPAIR KIT. I went to Cabelas 3-5 times talked to **** and ******* no-one of them was able to help, and they couldn't find any of the information of the purchase of the ************** 4B-PG, SKU ******* they didn't offer a repair kit, they didn't even provide with the phone number to Mr. ***** to call and request a repair kit. #2) Cabela's stated that I returned a grill which was three years old. #3) Cabela's stated that they gave me a $ 300 new grill as well as a gift card for $ ******. THOSE THREE STATEMENTS FROM CABELAS ARE FALSE AND CABELAS MISREPRESENTED THEMSELVES NOT ONLY WITH THE EMPLOYEES BUT THE MANAGER TOO (******) Mgr.

  I would be able to prove with every element that Cabelas employees and managers are nothing but liars, unless they can prove to me otherwise.

  You will see exhibits:

  BBB1

  BBB2

  BBB3

  BBB4

  EXHIBIT BBB1 states the gas regulator hose with attached fuel gauge can melt if it comes in contact with the bottom of the grill's firebox, posing a fire hazard.

  consumers should immediately stop using the recalled grills and contact MR. ***** for a free repair kit, however for the 3-5 times I went to Cabelas **** and ******* at front desk didn't help at all.

  EXHIBIT BBB2 states the date at the time the Mr. ***** grill was purchased 04/30/22, also showed the amount it was paid at the time of the purchase, $ ****** plus $ ***** Gear Guard 2yr. Cabelas stated CUSTOMER RETURNED A GRILL WHICH WAS THREE YEARS OLD. which is another lie.

  EXHIBIT BBB3 states the gift card Cabelas gave me instead of my cash, if I paid $ ****** plus $ ***** Gear Guard 2 yr plus taxes given a total of $ ****** Cabelas only returned $ ****** they kept the $ ***** plus taxes

  EXHIBIT BBB4 states that I returned  an Explorer 2 Burner Stove in the amount of $ ****** plus Gear Guard 2 yr for $ ***** given a total of $ ****** plus tax.

  Cabelas offered to sell me a Grill for 2***** and I accepted I paid Cabelas $ ****** plus $ ***** with my debit card I paid a  total of $ ****** how is it that Cabelas states that Customer was given a $ 300 new grill. another lie.

  Moving forward here's all the proof that Cabelas is stealing not only from me but from lots of people not returning my cash but instead giving gift cards, also cabalas never returned taxes on the purchased of the $ ****** and kept the $ ***** Gear Guard 2yr along with taxes.

  I am very disappointed with Cabelas, Manager along with the employees which conspire to not to help me the right way should be reconsidered not to stay working at Cabelas. I requested many times my money back while I went to returned the Mr. ***** grill, and Manager (******) stated can't give you your money cash, he stated I spoke with the people high up and they advised me not to give you cash, I don't want Cabelas to tell me what to do with my money, if they sell products that  don't comply with CONSUMER PRODUCT SAFETY COMMISSION money should be returned and I should feel free to go buy another grill to whatever place I want to.

  If I am wrong I would like Cabelas to prove otherwise, I want my money back along my 3-5 times time and gas expenses because I drove up 78 miles back and forth every time  I went to the store to ask for help and **** and ******* in the from desk weren't able to help. I feel they did all this because they thought I didn't have any proof. I tried to resolve this matter in a civil manner without getting involved ********* TIKTOK, *******  AND THE ****** what upset me is that Manager ****** is such of liar, he should investigate and do his homework instead of making false statements and speculating statements.

  see all the exhibits and if you have any other questions feel free to reach me via email.

  ALL I WANT IS MY MONEY BACK NOT A GIFT CARD AND A WRITTEN APOLOGY FROM THE MANAGER FOR CALLING ME WHAT HE STATED IN THE RESPONSE TO BBB

  Customer response

  05/04/2024

   
  Complaint: 21635879
  
  I am rejecting this response because: It is a shame how Manager and employees at Cabelas could it misrepresent themselves, as it is with our society we have plenty of liars we do not need more, however I would be able to provide every and single exhibit showing otherwise, I would be able to prove beyond reasonable doubt how Cabelas lied, Unless they can prove me wrong, I will accept their discovery if they have any.

  Cabelas claimed THE RECALL STATED TO CALL AND GET A REPAIR KIT, CABELAS AT THE **** I WAS THERE I WOULD SAY 3-5 ****S NEVER HELPED IN ANY WAY TO GET THE KIT.

  Cabelas claimed CUSTOMER WAS GIVEN A $ 300 NEW GRILL AS WELL AS A GIFT CARD FOR $ 329.00

  Cabelas claimed CUSTOMER RETURNED  THE GIRLL WHICH WAS THREE YEARS OLD. ANOTHER LIE

  I WOULD BE ABLE TO PROVE WITH EVERY ELEMENT THAT THOSE STATEMENTS FROM CABELAS ARE NOTHING BUT LIES.

  EXHIBIT BBB1 Consumers should immediately stop using the recalled grills and contact MR. ***** for a free repair kit.

  EXHIBIT BBB2 MR. *********** was purchased on 04/30/2022 and it was not three years old, I paid $ ****** plus $ ***** 2yr Gear Guard, therefore grill was not three years old. Cabelas did not gave a gift card as they claimed, it was my money the gift card they gave me back is not even covering the whole amount I paid, plus they never returned my taxes.

  EXHIBIT BBB3 here is a copy of the gift card the gave me because they refused to give me my money back. they only returned the amount on exhibit bbb3 not the whole amount plus they kept the $ ***** Gear Gard along with taxes.

  EXHIBIT BBB4 Cabelas claimed they gave me  a $ 300 new grill, which is another lied. see exhibit bbb4 I purchases an Explorer 2 burner in the amount of 

  $ ****** plus Gear Guard 2yr for $ ***** they refused again to give me my money back instead they offered a $ 2***** grill and Gear Guard for $ ***** and I didn't have any other option but to accept their injunctive relief, at the time they refunded the money on the Explorer 2 burner they didn't returned the whole amount plus they kept the $ ***** and taxes. therefore all cabalas claimed is nothing but lies, I don't want Cabelas to tell me how to spend my money, but instead they acted as INJUNCTIVE RELIEF  as my only option. I want all my money back including taxes, I argued why a gift card and not my cash, Manager ******* and employees ******* and **** stated that is the only option.

   

  
  Sincerely,
  
  ***************************

  

  Business response

  05/07/2024

  The customer was given a full refund minus the ******************** for a 2-year-old grill when the recall stated to call Mr. ***** for a repair kit and did not mention returning the grill for a refund. We also applied a $150 discount to the new grill. We feel we have handled this return in a fair manner. 

  Customer response

  05/08/2024

   
  Complaint: 21635879
  
  I am rejecting this response because:

  SEE EXHIBIT BBB5 on the letter I received on 04/29/2024 Cabelas stated as is highlighted THE RECALL STATED TO CALL AND GET A REPAIR KIT. CUSTOMER RETURNED THE ***** WHICH WAS THREE YEARS OLD, My question here for the BBB IS............Are we playing games? Grill was not three years old as they stated from the beginning, now they are saying customer was given a full refund minus the ******************** for a 2 year old grill. FULL REFUND SHOUD BE $ ****** PLUS TAX, $ ***** PLUS TAX what Cabelas returned was a partial payment in a gift card not the full refund. I want my money back not a gift card, also I need the whole amount, why Cabelas is keeping my taxes?

  SEE EXHIBIT BBB4 Cabelas is stating they applied a $ 150 discount to the new grill. No, what Cabelas did is this. I paid $ ****** plus tax $ ***** Plus tax on 

  an Explorer 2 Burner Stove and the Gear Guard 2yr, I returned because malfunction. this was my money $ 149 plus $ ***** total $ ****** not including taxes because Cabelas kept the taxes as well. Cabelas stated on letter 4/29/2024 Customer was given a $ 300 new grill. I was never given a $ 300 grill. why you keep playing games, see attachments and talk to Cabelas and ask them why they keep lying? now they are saying we applied a $ 150 discount.

  this is what I paid $ 149 $ ***** $ ***** not including taxes total of $ ******

  if the grill was $ 299 I don't see the $ 150 dollars applied when the difference between $ 299 and $ ****** is $ ***** not including the taxes Cabela kept from the sale along the 2yr Gear Guard. if you have any questions let me know.

  See exhibit bbb4 at the time I returned the Explorer 2 Burner Stove cabalas only refunded the $ ****** and kept taxes, just wondering if Cabelas has being operating like this, keeping not only my taxes but clients taxes too.

   

  Cabelas s
  
  Sincerely,
  
  ***************************

  Customer response

  05/10/2024

  what would make you think that the Business complied with my request? are you all doing this to me because I am Mexican? isn't ******* clear that Cabela stole my taxes? I provided more than extra information and proved that Cabelas lied not only once but many times, I still don't understand why BBB claimed that Cabelas complied.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩