Business ProfileforCorwin Dodge Jeep Ram of Springfield

Just this week I purchased a used vehicle. While it was a mostly great experience, it took far too long for me. The staff were all very pleasant and helpful, just too long of a process. Kudos to each team member I had had contact with on my visit.My main complaint is only received one key for the vehicle. When I inquired about it I was told there was only one. It had one previous owner.The dealership has the ability to make another key. I think the right thing should have been done with a second key given.I was quoted a price of $399.00 for the key and another $100.00 to have it programmed!! Thats just ridiculous. If I had lost the key then yes, that would be on me, but to not provide a second key is just not right. I asked for the owners contact and was told hes a busy guy. Id think customer service would be important to him. So this has definitely left me thinking its more about sales and not doing the right thing for the customer. This was my first time being a customer with this dealership.Id have given a 5 star if I was taken care of with a second key. Yes, its that big of a deal to me.