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Find a Location

Reliable Imports & RVs has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Reliable Imports & RVs

      438 S Ingram Mill Rd Springfield, MO 65802-6113

      BBB Accredited Business
    • Reliable Imports & RVs

      PO Box 9536 Springfield, MO 65801-9536

      BBB Accredited Business

    Business ProfileforReliable Imports & RVs

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/22/2001

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New and Used Automobile and RV sales and service.

    Products & Services

    New Cars, New SUVs, Used Cars, Used Trucks, Used SUV's, New RVs, Used RVs

    Business Details

    This is a multi-location business.

    Find a Location

    Reliable Imports & RVs has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Reliable Imports & RVs

        438 S Ingram Mill Rd Springfield, MO 65802-6113

        BBB Accredited Business
      • Reliable Imports & RVs

        PO Box 9536 Springfield, MO 65801-9536

        BBB Accredited Business
      Location of This Business
      438 S Ingram Mill Rd, Springfield, MO 65802-6113
      BBB File Opened:
      10/29/1997
      Years in Business:
      26
      Business Started:
      10/29/1997
      Accredited Since:
      5/22/2001
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Reliable RV
      • Reliable Imports & Motorhomes
      Hours of Operation

      Primary

      M:
      8:00 AM - 8:00 PM
      T:
      8:00 AM - 8:00 PM
      W:
      8:00 AM - 8:00 PM
      Th:
      8:00 AM - 8:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      8:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Craig Reiserer, General Manager
      • Mr. Robert Beverly, Service Director
      Contact Information

      Principal

      • Mr. Craig Reiserer, General Manager
      Additional Contact Information

      Fax Numbers

      • (417) 864-4835
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/23/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      A few months ago I went to reliable imports and bought a 2022 kia ********* from them. Upon completion of the sale they said they'd fix/paint a scratch on the car door before I picked it up, transfer my tags to the new vehicle, and that they'd mail me the title. They never did any of these things, as a result I've gotten multiple tickets, still have a scratch on the door(quoted 3k to fix) and have never received the title. Recently I was in a car accident and the insurance will total the vehicle, unfortunately since I've never received title, the insurance payout will go to the "true owner" of the vehicle and I will receive nothing despite having spent thousands of dollars on the car to this company. The company refuses to take my calls and everyone ignores me when I show up to get an understanding of how we can fix this. I will be out of thousands of dollars and out of a car. I'd like a full refund on all money I've spent on the deposit + car payments (***** + 5425). I'd also like compensation for anxiety, stress, depression,and tickets this has caused me. The business, as well as the person who sold me the car should be fined. I also believe the person in charge of titles should lose their job. They should have never let me leave the lot with a car without a title. They also lied about the tint on the car. The amount of tint on the windows is illegal, they said it was fine, and I've received tickets over it.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jill S

      1 star

      02/09/2024

      I purchased a vehicle from this company on Dec 12 2023. I am still waiting for a title to be able to pay taxes and tag this vehicle. I have attempted multiple time to get the title in the past two months with the last being this morning. I love the vehicle but the customer service is deplorable. I left a message again this morning being assured that the title clerk would get back with me as soon as she came back from lunch. The call placed at 11:30 this morning and it is now after 2 pm! The last time I called I was informed by the title clerk that the title from ******* had been sent to the wrong address but that it was sent back and was being sent to them. They claimed that this occurred on Jan 16th. Well it is now 2/09/24 and I still do not have the title and my temporary tag expires today! I am also getting late fines for every month after the first 30 days since my car is not tagged and has not had taxes paid on it! Be very aware if you buy anything from this car dealer.! I would recommend using anyone else!

      Local BBB

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