Complaints

• Initial Complaint

  07/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  A few months ago I went to reliable imports and bought a 2022 kia ********* from them. Upon completion of the sale they said they'd fix/paint a scratch on the car door before I picked it up, transfer my tags to the new vehicle, and that they'd mail me the title. They never did any of these things, as a result I've gotten multiple tickets, still have a scratch on the door(quoted 3k to fix) and have never received the title. Recently I was in a car accident and the insurance will total the vehicle, unfortunately since I've never received title, the insurance payout will go to the "true owner" of the vehicle and I will receive nothing despite having spent thousands of dollars on the car to this company. The company refuses to take my calls and everyone ignores me when I show up to get an understanding of how we can fix this. I will be out of thousands of dollars and out of a car. I'd like a full refund on all money I've spent on the deposit + car payments (***** + 5425). I'd also like compensation for anxiety, stress, depression,and tickets this has caused me. The business, as well as the person who sold me the car should be fined. I also believe the person in charge of titles should lose their job. They should have never let me leave the lot with a car without a title. They also lied about the tint on the car. The amount of tint on the windows is illegal, they said it was fine, and I've received tickets over it.

  Business response

  07/24/2024

  ***** purchased the vehicle 12/11/23 and the title work was sent 12-15-23 via ***** to the address we were given at the time of purchase - proof of delivery is attached.  They notified us on May 1, 2024, that they had not received the title and at that time we ordered a duplicate title.  We received the duplicate and we have left messages for ***** to come and pick up the title, but we have never heard back.  We are reluctant to ***** or mail the title work since it was lost the first time. We are in possession of the title at this time.  Attached is the Buyers Guide signed by ***** stating the vehicle was purchased as is - no dealer warranty.  Also attached is a We Owe form signed by ***** stating the scratch on the door would be repaired by us and nothing else was owed and nothing else was promised. I have no knowledge of the vehicle being returned to have the scratch repaired but we would be glad to repair it.

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May 2021, I bought a 2015 ******* Sonata from Reliable ******* in ***********, **, along with a powertrain warranty. I soon noticed engine rattling and low oil levels. Initially advised to replace the engine, another advisor suggested driving until the engine failed, referencing my warranty and promising the repairs would be covered.By October 2022, as the original warrantys mileage cap approached and engine issues escalated, I requested an engine replacement. Reassured by a service advisor, I was told to wait to utilize the warranty. I was advised that my "existing warranty has been extended to a lifetime warranty" and promised again that engine issues would be covered. In mid-2023, despite paying for multiple additional services, I was given more warranty promises about my original warranty extending for a lifetime and providing coverage should the engine need replacement. Further engine troubles led to more out-of-pocket expenses, and towing costs when the car became inoperable in late 2023.In March 2024, after another breakdown a 100+ mile towing bill, engine replacement was required and coverage was denied, contradicting earlier assurances. This pattern of unfulfilled promises and failure to operate in good faith has been consistent.Though I understand the limitations of the Theta II settlement itself, Reliable ******* continued to make false promises in effort to persuade me to continue repairing and maintaining my vehicle at their facility rather than using the warranty I originally purchased, or selling the vehicle, as I initially planned to do.******* has acknowledged that the engine in the vehicle I purchased from was faulty. Furthermore, I meticulously maintained the engine of my own expense, and bypassed each chance to sell or trade the vehicle trusting that ******* would operate in good faith. This ongoing issue, marked by manipulative advice and unmet warranty commitments, has led me to pursue litigation next, if unresolved in this forum.

  Business response

  05/06/2024

  The statement below has been provided by our Service Director, ***************************: 

   During the most recent visit the car was presented with a failed sparkplug in one cylinder. Pre-Authorization was submitted to ******* as part of the warranty extension and was declined by ******* Motor American, as not related to warranty extension.  A second Pre-Authorization was submitted as Goodwill and it was also declined by ******* Motor America.

  The repair orders listed below indicate prop0er repair procedures have been followed.
  
  History:
  531967 11/24/2021 71407miles - loud clicking noise-found low on oil, performed oil service-no noise
  544301 3/29/22 77897miles lof & maintenance
  551862 -6/7/22 82841miles lof & maintenance
  556893 7/29/22 85342miles ticking noise performed combustion chamber cleaning as per service bulletin
  567100 10/24/22 90185miles lof & maintenance
  613625 3/6/24 120382miles lof
  614408 5/3/24 ****** noise in engine area, Check engine light, another shop checked and said no compression in #2.
  
  -******

  Customer response

  05/09/2024

  Complaint: 21668711
  
  I am rejecting this response. The response does not address the matter at hand: Reliable ******* promised, at multiple junctures over the course of several years, that a lifetime warranty extension would cover engine replacement should the defective Theta II engine in the vehicle require replacement. They used this promise to convince me not to trade or sell the vehicle, nor evoke the warranty I originally purchased, but instead to continue using their service center for thousands of dollars worth of maintenance, diagnostics, and other expenses. Now that the engine does require replacement, Reliable ******* has failed to operate in good faith and deliver on their promises. 

  Business response

  05/13/2024

  ***************************, our Service Director, will contact Destin and get the vehicle back to our shop in order for us to correct the problems.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3 months ago my wife and I bought a 2013 Lexus CT 200h which we were assured had been fulled serviced and inspected before the sale and no problems were found. We did not buy the extended warranty because we couldn't afford it and we were confident in the dealerships word on the quality of the car. All it took was a long trip for the engine to suddenly start burning oil rapidly to the point that the engine was bone dry by the time we made it to an autozone. It was too late, the engine began knocking loudly and the nearest mechanic we could find said the engine was toast and that even the burning oil was a clear sign that the engine needed replacing.We bought the car for $13k and were quoted $11k to replace the engine. With our first kid on the way this could legitimately financially ruin us as even if we scrap it we still have a 13k car payment that is completely underwater. Apparently this issue with ct 200hs is known and there was a bulletin from ****** about it that we were not made aware of.

  Business response

  03/08/2024

  When the ****************** purchased the vehicle not only did we inspect it but we also put a 3-month ***** Mile Powertrain coverage on the vehicle to protect the customer.We also offered him an option to purchase an extended service contract multiple times in which he chose to decline each time. We went over the Buyers Guide with the customer and had him sign it in acknowledgement that the vehicle was sold As Is. Based on the current Carfax it seems the customer has now driven around 7000 miles and did not schedule his FREE service appointment here at the dealership which is set for 6 months or 6000 miles.  Per the manufacturer and based off of the Carfax mileage the customer went past the recommended maintenance interval. We do not accept any responsibility for the engine failure.  
  

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have tried to charge us for parts not needed. The parts that were needed they were suppose to order three months ago and they just ordered them last week. They are not letting me speak to the manager. They only respond to me through txt message. They will not answer my calls or respond to my calls. Now they informed me today that the camper is not in their possession but at another facility getting worked performed on it. They can not tell me anything going on with the camper at the other facility. We would like to have our camper fixed and we do not know what the issue is, it should not take three and a half months to order parts.

  Business response

  08/31/2023

  Below is a statement from our RV Service Manager - ****** *******:

  I spoke with **** ******** yesterday. He had some confusion thinking *** ******* (the sales manager) & I (****** *******) were the same person and giving him different information.
  

  All Nexus Coach items have been repaired.
  He has a chassis issue remaining. The vehicle is at and has been at International. They provided an estimate for repair last night.
  They blame the Nexus, Nexus points it to International. I have the estimate at MPP now for review. $2400.00
  
  Issue: International has no ETA on the needed item. The owner has a trip scheduled & needs to pick up Tuesday.
             Operating the RV in current, means the passenger airbag will not deploy in an accident. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had several problems with my 2017 Thor Four Winds Motorhome. Every time I take it out the electricity doesn't work. They have replaced the part but it doesn't last. I have been waiting for almost 2 years for a stabilizer bar that is cracked and they told me it was backordered and I couldn't drive the motorhome. They kept it for several weeks. I finally went and got it and they told me I could drive it if I was careful. I took it in this Spring and had it de-winterized and checked over for the summer camping and the first time I took it out no water came out of a new faucet they put in, no electricity, the generator didn't work, which was new. The motorhome works if it is plugged in or if the generator is running the whole time. It should work on house batteries when it is unplugged but it doesn't. I am so tired of paying money to fix this " LEMON" and frustrated with Reliable for not being able to fix it to last at least through the season. This problem has been going on since we bought it new in 2017 and we have had the same issues every time. I don't know what else to do. We even paid extra for an extended warranty but it doesn't seem to matter. I have spoken with my advocate at Reliable about this problem but nothing is being resolved. FRUSTRATED CUSTOMER!!!!

  Business response

  06/27/2023

  *****'s RV is in our service department today and our RV Service Director, ****** *******, has assured me it will be repaired to her satisfaction.

• Initial Complaint

  06/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of communication with company started on 6/8/23 and we traveled to the office on 6/13/23.We are extremely dissatisfied with our encounter with Reliable **. Our communication with ***** via email and text messages had been extensive. I specifically inquired about any potential issues we should be aware of, considering our travel from *******. His response, quoted directly from an email, was, "There are no issues that we have found with it when it went through our shop to get tested." Moreover, ***** was aware of our intention to take possession of the unit immediately and use it for our journey back home. Consequently, we proceeded to book a flight and traveled to ***********, **. Upon our arrival and inspection of the *** we discovered that it had a recall on both the awning and the Fyer Fly system, with a necessary part still pending. Why were we not informed of this prior to flying to ********? They assured ** they would mail us the part, but even then, ***** from the service department expressed uncertainty regarding the overall condition. As a result, the awning failed to function, and we were unable to monitor the tank levels. Essentially, the unit was incomplete, rendering it unusable for our planned trip home. Not to mention, the ** was disgustingly dirty inside and out. It appeared as though it had been driven through dirt roads, with filth found underneath and even under the hood. There was an abundance of hair, including dog hair, beneath the cushions, and the handles and cabinets were grimy. Although they offered to have it detailed, the question remains: Why was this not done prior to our viewing? Additionally, we discovered two broken screens. Without hesitation, I strongly discourage anyone from utilizing this company; perhaps they should be called UnReliable **. This was an absolutely unacceptable experience and far from what we expected from any reputable establishment.

  Business response

  06/19/2023

  A check in the amount of $1,785.94 will be issued to ************** today.

  Customer response

  06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  A check in the amount of $1,785.94 was sent to me yesterday.
  Sincerely,
  
  *******************

• Initial Complaint

  01/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contacted Reliable RV online on their website. When the price kept going up, I decided to call them. They raised the price to $34,000. It started out at the price of $23,999 and should have been $25,000. I was being nice to go for that. They asked for my card number to secure the transaction so the ** would not get sold out beneath me. I gave my card number to him but he didn't take it out. I feel let down and lied to by them. I said I would have it on the morning of the 16th of January. I gave him my card number on January 20th. It was going to be my home the rest of my life.

  Customer response

  02/15/2023

  Consumer called and asked that we put his complaint as a review on our website.

  Business response

  04/20/2023

  The following is a statement from our RV manager in regard to Mr. ******* complaint and this statement was sent to ********************* of your office on February 8, 2023.  We owe Mr. ***** nothing.

  We agreed to make a deal with Mr. ***** on our oldest age travel trailer.  He was wanting to wait until this month (February) to come pick it up.  He doesnt have a truck.  We agreed and we were even helping him to find a truck.  Then he just stopped communicating with us on Jan 18th.  We reached out on Jan 31st. Letting him know we needed to verify if he was still interested.  Or we would need to put the trailer back up for sale. 

  
  His response was.  You should have done that a week ago.You are playing like you cant see my text.
  
  We sent him a screen shot showing we had not received anything and tried to call him.  He didnt answer.  We have tried to reach out 1 more time since then and no response.  So I marked it available again on the website

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We put a deposit on an RV to be built to a contractually agreed upon specification in October 2021. We received notification in March of 2022 that the RV was delivered and ready for pickup. We purchased extra items to be included in the RV. When we arrived in April 13, 2022 to inspect the RV, test drive and purchase the RV there were items that were poor quality and extra items that were not installed. When the dealer was questioned about the missing items, skylight and residential refrigerator with power inverter, valued at $2000, the Management & Finance indicated they would only refund $500 and we would have to take the RV without these items. This dealer had the RV in their possession for nearly a month and never contacted us that there were items missing and if we still wanted the RV. My wife and I expended $750 for air flight, we had to get a hotel at the cost of $135 because we could not sleep in the RV as promised because we didn't accept and sign for the RV with these missing items without discussing it, we had to rent a car to return home at a cost of $580 and two additional hotel nights at a cost of $ 310. We spent $1775 dollars for nothing. We have a signed contract with Reliable RV, a signed Build Order from the manufacturer that included the missing items and were discriminated against because we are both over sixty years of age and my wife is disabled. This is a classic Bait & Switch and a Breach of Contract. Reliable RV refused to refund/discount the $2000 for the items not included per the contract. At that time we refused to take possession of the RV and demanded our $3000 deposit back, which they reluctantly did. This dealer is certainly an "Unreliable RV" company and should be avoided.

  Business response

  04/20/2022

  The explanation from **** *******, RV Sales Director and ******* ****, RV Finance Manager is below:

  This customer ordered a Coachmen motorhome from us. The order was placed October 8th, 2021.
  From the initial time it was ordered to the time it arrived. Coachmen made LINE changes/production changes due to the lack of supplies, labor shortages, and from a quality aspect.
  The items that were changed/lacking in the customers mind were the following:
  *Living room skylight:
  Coachmen cancelled this for 2 reasons (NO LONGER OFFERS)
  Quality, this specific option was of poor quality and caused leak/tank issues.
  Craftmanship/labor, this was a very labor intensive option.
  *Residential Refer and Inverter
  Due to supply chain issues/supplier issues. Coachmen had to make a change from this option to a standard (same cubic footage) 12V refer. In eliminating the residential refer, the Inverter was no longer needed.
  
  Every customer signs our Buyers Guide, which states pricing, and manufacturer options can change. They also sign the Sheet above. Which clearly states the pricing can change, and *Factory vendor supply, back orders and/or changes.
  
  The customer acknowledged by signing the form(s) as you see above.
  
  Due to the Nature of the RV business right now. We try to be as transparent as possible, as things are constantly changing.
  In light of the changes (as you see above) the customer initially agreed to a 30% Discount OFF MSRP. When they arrived they were presented numbers reflecting 33% OFF MSRP. This additional 3% off MSRP equals $7,242.37 passed along to the customer.
  
  So their claim Reliable RV did not agree to Discount $2,000 is incorrect. WE discounted over $7,000.00 in hopes of keeping this customer.
  
  
  **** *******

  In addition to what was stated, the *****’s opted to stay overnight and think about their options and would let us know the next morning on their decision.  They came in the following morning and advised the salesperson they did not want to purchase the unit, at that time I got their credit card and the initial deposit of $3000 was refunded back to their credit card in full. 
  
  ******* ****

  Customer response

  04/21/2022

  Complaint: ********
  
  I am rejecting this response because:

  
  

  The dealer is not conveying the true picture of the facts that occurred. On October 8, 2021, an agreement was made to purchase the Coachmen Encore 375RB RV for the price of $ 149,999, see exhibits 1-A & 1-B. This agreement outlined the items that were to be included for that purchase price, the basic items and the chosen options which included power theater seating, washer/dryer stackable and power skylight. This also included a full paint option that was chosen. In exhibits 1-C, 1-D, 1-E, 1-F,   and 1-G, the agreement, sales form, contract and listed features and options are included to prove what was to be included with this purchase. No where does it say that reserve the right to remove items from the agreed upon contract and not credit the buyer for same. Exhibit 2  and Exhibit 3 are a draft and final build order for the agreed upon RV that included the basic features and the agreed upon options. Exhibit 4 shows the increased price that was provided to us when the RV was complete and ready to be scheduled for pick up, it shows an increase in the price to $ 164,500, an increase of $ 14,501.

  Upon further negotiation, the parties agreed to a final "out the door" price of $ 160,000, in which we would pay an additional $ 10,001 and the dealership would absorb $ 4,500 of the increase as depicted in Exhibits 5-A and 5-B. When we arrived to inspect, test drive and finalize the purchase of the RV, there were glaring omissions in the options we were to have received with this RV, no power skylight, no residential refrigerator, no inverter. There were also basic items that were defective, the small RV refrigerator they installed was not working, molding in the bedroom and washer/dryer room was missing, access panels leaning against a wall, bunk bed was warped and did not lay flush. When this was brought to the attention of the Dealer, they opined that there was shortages of items and discontinued items that were not included. The Dealer had the RV in their possession for nearly a month and never contacted us to indicate there were substantial items that were not included as per the agreement and whether we wanted to continue with the purchase.

  To add insult to injury, the Dealer management and finance told us they would only credit us $500 for the missing items. That was not acceptable we wanted the difference of price in the refrigerators and the omission of the power skylight for a total credit of $ 2,000, they refused and we received our $3000 deposit back and had to fend for ourselves to get back home as we purchased one-way airplane tickets and expected to drive the RV back home. We believe this is a basic bait and switch on an elderly couple and a fraudulent practice in not crediting us for items not provided as per the contract and build order from the manufacturer.

  
  Sincerely,
  ***** * ****** ***** ********* ** *****

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January of 2022 we picked up our 2015 Hyundai Veloster after taking it in to Hyundai Service in regards to an extended warranty. Our engine had ceased up and Hyundai replaced the engine under the extended warranty. Prior to engine replacement the car had absolutely no issues. After picking the car back up and reviewing the paperwork stating the work that had been done, document showed our transmission would not go into gear when test drove after new engine was put in. Problem was apparently resolved and we picked up our car. After driving our car 100 miles we ended up stuck on the side of the road because the car wouldn’t go into gear (same issue stated in paperwork we received that was supposedly resolved) and the smell of coolant was apparent and coolant was in the underneath pan and on engine. Transmission had absolutely no issues before being touched by the service department at Hyundai. We towed the car back to their business and they sent a message the next week saying we had corrosion on our gear shift selector harness. Which could very well be true but we don’t believe this is the issue that is causing our car not to run correctly. After trying to contact Hyundai for over a week and leaving 6 messages we went up to talk to them. They still denied the fact that the potentially messed something up when they touched our transmission and are wanting to charge us $6,000 in repairs. Multiple times they ignored to even acknowledge the issue of leaking coolant and solely blame the corrosion for causing the transmission issue, even though our transmission worked completely fine before they touched the vehicle. We believe they are responsible for the issue and that they should be held accountable for fixing it.

  Business response

  02/22/2022

  We repaired the vehicle and it is operating properly.  There is no charge to the customer.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In Feb 21 I purchased a 2018 Kia Optima at reliable 65 and chestnut Ingram mill location. I asked about car being in accidents they told me that pics were in bad lighting was shadows. I asked about any problems as car had been detailed inside and out. I asked about any recalls updates issues known on vehicle. I test drove and asked about a vibration noise felt was told was tires when went to do paperwork they have put an extended bumper to bumper plug on car for $3000 more and told me I had to take it in order to buy car. I put $4000 cash down financed the car and went on my way. Not even 1 month later was approx 2 weeks car said service in 100 miles .I was told that they changed oil cabin air and air filters topped all fluids etc when bought it. Lie the car burns oil which was why they detailed so much. They also denied car being in accidents clean car fax. Car in fact has been wrecked frame tweaked won't stay in alignment car also was a repo and not disclosed. Also car has tech bulletin on it for connection rod bearing and knock sensor so warranty was not available would not pay for any problems w car. The bulletin remedy for cars cost several thousand of dollars and Kia will not help as car has been repossessed they should of disclosed these items to me. The car will stay aligned chews tires up. The steering wheel announcement when turn key on says align. The car linkage when shift into park is in a bind etc. They sold me a car that should of been disclosed as being wrecked and repossessed as a clean used car just out of factory warranty and I paid every penny of asking price and was totally lied to misled and treated poorly disrespectfully by staff when called and voiced complaints about the tech bulletin. My mechanic says the car needs motor replaced but that won't fix alignment linkage problem etc just oil usage car uses 5 20 fully synthetic at 9.99 per quart and in 5000 miles will use extra 3 quarts minimum

  Business response

  01/24/2022

  All of our vehicles are detailed inside and out.  ********* came here and saw the vehicle and test drove it before she purchased it.  There were no open recalls on the vehicle at the time of purchase nor does it shown any currently.  According the the CarFax (copy attached) the car has not been in an accident.  The Carfax does show that the vehicle was repossessed at one point. (********* signed every page of the CarFax)

  We will be happy to work with ********* to help her trade into a different vehicle as long as her current vehicle has been registered.

  Customer response

  01/26/2022

  Complaint: ********
  
  I am rejecting this response because: the car has been wrecked  and there was an open bulletin on the car when purchased it the bulletin was issued in 2020 for the car. I asked if the car had any bulletins or recalls on it not if had been completed  asked what if any recalls the car had asked if it had been wrecked as the website pictures looked like the vehicle had front passenger damage. I was told the pics were shadows and poor lighting  I was never told of a repossession nor was a repo titled w vehicle also the vinyl history and the dept of registration for vehicles in Kentucky notes colors with the vehicle renewals and states in July 2020 car is white with white interior  my vehicle is black with black interior. Furthermore the car  was written up  with a pop pkg that was told was required by finance  this was not true. The dealership receives kickback from sale of contract.  The addition of this contract caused excessive sales tas on vehicle and the contract worthless due to the bulletin on car previously.  The car also was sold as fully serviced w new filters and oil change which was not completed  original factory air cabin filter was still installed and clogged. The car vibrated which I took back to the dealer and was told it was tires possibly needed alignment.  Car will not hold alignment has been wrecked. The vibration problem has to do with the bulletin as does the slow acceleraton hard shifting.  The car blows tires  cannot  keep aligned  the front right a arm (control arm) is damaged  due to previous crash  as well as roof leaking and moisture problem due to damage on roof.  The car is not right used oil won't stay in alignment. Chess up tires vibrates and is not safe  really  it was wrecked and should of been salvaged or noted in car fax which wasn. Car bulletin should of been presented as well as repo issue neither were. Dealership lied mis represented car to fullest degree sold me a car  unsafe  one drive around block is not sufficient to uncover issues. Dealership acted in bad faith  t
  
  
  
  Sincerely,
  
  ********* ******

  Business response

  01/27/2022

  As stated previously, we will be happy to work with ********* to help her trade into a different vehicle as long as her current vehicle has been registered.

  Customer response

  02/01/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  The car has been wrecked I recently was hit on the front right fender and the whole fender and door have bonded fill in them and the front right control arm is not right tweaked causing  car not to stayin alignment  the car appears to been rolled on side. I asked specifically when saw pictures on their website if car had been wrecked no was answer was shadows  th car also had a bulletin for connecting rod bearing issued 3 months before I bought it and it was not disclosed to me. They sold me a $3000 extended warranty and told me it was required by the lender and that was  lie this plus the manner they wrote up contract  cost me hundreds extra in sales tax and fees  which was not necessary as American Credit Acceptance did not require this as the dealership stated,  the car was sold as is but assured nothing appeared to be wrong with it  obviously by the vibration I was told was tires it had a problem and the oil fresh coming out the tailpipe is reason they had car super cleaned up they knew burned oil the tech bulletin on the vehicle cost thousands to complete and is a 3 stage bulletin 3 step process  which has to co with motor defect.  There is no manufacturer help as the car has been repossessed which was never disclosed to me in the buying process   I am firm believer in treating people fairly and  being upfront open.  The dealership operated in bad faith from the start lied about product lied in financing  tacked on add on expenses stating they were required in order to receive their kick back commission on sale of warranty  they lied tried to deceive and sold me a car with a bulletin on it that they knew had the repair problem on it and they hid that fact.  The car has been wrecked  it s not correct and he frame is tweaked .  The dealership lied bold faced lied and when I called out onit they became rude and tried bullying me on contract  compliant
  
  Sincerely,
  
  ********* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩