Complaints

This profile includes complaints for The Wooten Co., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Wooten Co., LLC

  1675 E Seminole St Ste B Springfield, MO 65804-2454

  
• 

  The Wooten Co., LLC

  1013 Battlefield Rd Springfield, MO 65807

  
• 

  The Wooten Co., LLC

  2835 S Fort Ave Springfield, MO 65807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********* Apartments through the Wooten Company on August 16th, 2021. On July 30th, 2021, I paid a $400 ******* before moving in…it came out to $406.95 due to the $6.95 fee to pay it from my bank account. On day of move in August 16, 2021, my roommate paid her portion of the ******* which was also $400 in a cashiers check. ********* uses a company called ** **** who came after my roommate and I for $1,486.19 for restoration fees after the move out May 30, 2022. At time of inspection we were told we would get paperwork stating whether our ******* would be returned. We received an email stating we owed money for damages and our ******* will be used to cover a portion. However, around December of 2022 ********* sent ** **** new paperwork stating I currently owe them $1,115.64 for a “**** *******” which is something ********* signed on my behalf before I moved in dated 10 August 2021. I have tried to reach ********* myself multiple times but they will not speak to me and will not pull the debt from ** **** even though I have submitted paperwork showing owes amounts were paid in full. My mother who was our guarantor and my roommate signed every single paper I signed and neither of them have this collection for debt. It is only in my name for something I never signed.

  Business Response

  Date: 09/15/2023

  We are in receipt of your Better Business Bureau complaint dated September 13, 2023 regarding your move out at ********* Village Apartments. You state you paid a $400.00 *******, per the application criteria that you signed this was a $400.00 restoration fee and is non refundable. I have attached this for you with the section highlighted. You stated in your complaint that you were told you would get paperwork stating if your ******* would be returned. As stated prior the $400.00 is a non refundable restoration fee. I found no email or documentation that was sent to you or your roommate making any statement regarding a possible ******* refund.  The pet addendum that you signed at move in states residents are required to purchase and maintain an active $1000.00 bond through **** *******.  This is an application through **** ******* that you have to fill out and make a payment to purchase. I am attaching this along with the pet bond that was purchased by you on August 10, 2021. When reviewing the move out inspection, performed by site staff, there was significant pet damage to the carpet. Per the signed Pet Addendum it states “in the event of flooring damage related to pets the complainant agrees to restore the flooring to its original condition to include labor, pet odor treatment and replacement”. The move out inspection attached reflects this damage.  We did file a claim on your **** ******* and they sent us payment in the amount of $1000.00, which is the bond amount. This was applied to the balance of $1468.19 that left you a balance of $468.19 owed to ********* Village. You paid this to * * **** based off the letter you provided from them. The new collection from ** **** is referring to the **** *******, as stated in the section highlighted, “If a claim is paid by the Surety to the Landlord I will be required to reimburse the Surety for the amount paid” per the Enrollment Acknowledgement you signed, which is attached. **** ******* is a third party and ********* Village has no control over their collection activities. Any additional questions you may have regarding this collection will need to be directed to **** ******* and * * ****.

  Customer Answer

  Date: 09/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  My whole point in reaching out is to let people know that I never actually signed the pet **** ******* form. I was not in Springfield the day it was signed and I know for a fact that I didn’t sign it electronically because I had 3 people with me while doing that and they signed all the same paperwork as I did. My cats were not the reason we had damage anyway. The reason there is carpet damage is due to my roomate and her rabbit which the landlord knew about. If anything i’ve paid my dues and this should be towards my roomate who had the animals and refused to pay for them or fixing the damage they did. 
  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/25/2023

  As stated in the original response **** ******* is a third party and ********* Village Apartments has no control over their collection activities. In order to enroll in the **** ******* you have to fill out the application on their website. The amount you are charged for the purchase of the bond is based off your credit information; it shows you made a payment of $100.00 in order to secure your bond. The documents that all three of you signed you are referring to are the lease documents; the **** ******* is not part of those documents. The pet addendum that was signed at move in states resident is limited to 1 pet per apartment (dogs, cats, small caged birds and fish are permitted). No exotic or wild type animals are allowed, i.e.: ferrets, rats, skunks, mice, large birds, snakes, lizards, raccoons, rabbits, etc). The only animal listed on the pet addendum that was previously attached is a cat, the **** ******* was purchased by you and we filed a claim based on the pet damage to the flooring. If you roommate had a rabbit that would have been in direct violation of the pet addendum and your lease. As stated in our previous response any additional questions you may have regarding this collection will need to be directed to **** ******* and * * ****. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting with the day I payed rent, 9.3, I sent a maintenance request with my check. Put in drop box.Heard nothing so on 9.6 called it in, nothing happened. On 9.9 found the resident portal, sent in third request. No one came. On **** put another request for maintenance in rent slot, also called office number, got answering service left message. Had a feeling after 30 minutes and no call to say they are coming, I called office number again and had to argue with answering service to contact them again. Also sent another message to portal for maintenance request. On **** made 2 calls to corporate office leaving messages for ******** who is suppose to manage apartments ; she never called me back. We don't have a manager, does that mean no maintenance. If you call the ************************ number you get the answering service. I want maintenance to come.

  Business Response

  Date: 09/15/2023

  We are in receipt of your Better Business Bureau complaint dated September 13, 2023 regarding your maintenance request at Grandview Village Apartments. In your complaint you stated that you paid your rent on September 3 through the drop box and included a maintenance request with it. You further state that on September 6th you tried to call, on September 9th you sent a request through the portal, on September 11th you placed another request through the rent slot and contacted the corporate office. When the rents were processed from that location we did not find any requests. Then on September 6th there is an activity note that the Resident Manager covering Grandview Village phones tried to return your call and left you a voicemail. I spoke to the manager and she said that she never received another call and there were no voicemails left. On September 9th you stated you had found the resident portal and had placed another request but when I look at the activity history on your resident profile it only shows that you logged into the portal but no maintenance request were submitted. I checked the log we received from the answering service for September 11th no call was documented from you regarding your maintenance request. You contacted the corporate office on September 11th leaving a voicemail. I did not check them until the following day and returned your call on September 12th.Once I was aware of the maintenance needs in your apartment I contacted the maintenance supervisor and had a maintenance tech to your apartment that day. I have attached a copy of the maintenance request that was entered and completed *****************. As of today September 15, 2023 there are no outstanding requests.

  Customer Answer

  Date: 09/18/2023

  On **** I called the manager at corporate to report that my oven wasn't working, it was never tested. She didn't take the call I had to leave a message with voice mail. Friday **** I didn't hear from anyone so I called  and had to leave another message because she didn't answer. I had to add that there was standing water in the drain and that I need a stopper in the tub. On Monday morning early maintenance arrived and he fixed the stove, after testing found it wasn't heating and he unclogged the drain and put in metal stopper. There previously was no stopper. He said it may not drain very well because there's a problem inside the drain.

  It appears this company is short on help for maintenance and comes up short on communication. With  help from BBB things got done. Thank you.

   

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25th, 2023 **** ******** moved out of her apartment which I had put down a $400.00 deposit, Sabrina Bonnette, her mother who still lives in the area. **** put down more money to fulfill required deposit and at least a $250 if not $300.00 pet deposit. She has records of this and will be sending them shortly. Today Aug 28 his less than reputable company sent **** a fraudulent and egregiously erroneous financial statement trying to charge $1475.00 move out fee when the walk through was completed with no discrepancies noted. The statement also neglects to show the ACTUAL deposit made in November 2021 so obviously there is problem with their accounting. I know they have a very hard time keeping employees due to the deceit, greed, and fraud practiced on a daily basis on unsuspecting human beings who just want a roof over their head. They raised the rent twice in 2 years and took 2 months to repair heater, then a month or more on the A/C being out during the summer, failed to address an issue with a dog being left out in the cold and heat and animal cruelty reported on the balcony above and urinating on her patio. Request your assistance to resolve this horrendously false financial claim.

  Business Response

  Date: 09/05/2023

  We are in receipt of your Better Business Bureau complaint dated August 28, 2023 regarding your move out at Briarwood Village Apartments. You state you paid a $400.00 deposit per the application criteria that you signed, this is a $400.00 restoration fee and is non refundable. I have attached this for you with the section highlighted along with your tenant ledger. You stated in your compliant that you paid a pet deposit of $250.00 to $300.00. The pet addendum that you signed at move in states we charge a pet deposit of $1000.00 or you have the option to purchase a pet bond through FlexDeposit of $1000.00. I am attaching this along with the pet bond that was purchased by you on November 11, 2021. When reviewing the move out inspection performed by site staff there was significant pet damage to the carpet. Per the signed Pet addendum it states in the event of flooring damage related to pets the complainant agrees to restore the flooring to its original condition to include labor, pet odor treatment and replacement. The move out inspection attached reflects this damage. Regarding the rental increases you state that you had 2 during your tenancy at Briarwood Village however, you signed one lease renewal with an increase of $35.00 then gave your notice at the end of that lease term. Rental rates are increased based on the current market rents for this area and are reviewed on an annual basis.  In review of the maintenance requests for the Furnace and the AC I have found the following information.  The furnace and AC service request were reported and completed as follows  December 6, 2021 and closed on December 7, 2021, April 21, 2022 and closed on April 22, 2022, and on October 18, 2022 and closed on October 24 , 2022. The next furnace request was opened on January 9, 2023 and closed on January 9, 2023, and on January 13, 2023 and closed on January 13, 2023. The first AC service request was on October 20, 2022 and closed October 20, 2022, May 30, 2023 and completed on June 10, 2023, and the last service request regarding an AC was on May 7, 2023 and was completed on May 22, 2023. I did not find any service request for the furnace that was 2 month or a month or longer for an AC repair. I am attaching a report that I ran starting the date of move in through your move out date reflecting the above information. The final item regarding the dog left out in the cold and heat I found no incident reports on file or complaints regarding this.  After a review of the move out inspection we have removed the charge for the contract paint of $350.00 but the charge for the carpet of $1100.55 and the charge for the drip pans of $34.75 will stand leaving a balance of $1125.30. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've lived in one of their properties for several years. It's been an extremely frustrating experience, the property manager will not respond to my emails or phone calls, I have tremendous difficulty reaching anyone at corporate when I try. Please help.

  Customer Answer

  Date: 08/07/2023

  I was finally able to get a hold of somebody, I feel  he did a satisfactory job handling  the miscommunication; it would  be nice if there was more clear communication and timely email  responses from property management in the future. 

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in Republic Palms Apartments owned by The Wooten company. In July 2020 I was relocated for work due to Covid, we emailed the apartment manager advising him of this. In January 2023 a company called Iq Data International which has hundreds of complaints of their illegal activity place something on my credit report. Republic palms said I broke contract, due to Covid there was special guidelines and laws set in place to prevent retaliation in this action, which they took three years later. There were notified of the move. Iq Data international stated this account was opened in January 2023 which is incorrect as well. Also going to file a complaint with Missouri attorney general, all media outlets ( emails) , regarding republic palms illegal actions during Covid. The amount they are saying started out as $3150, now since Iq Data has it they are charging illegal interest and fees totaling over $4000.00. People need to be made aware and not get screw by this company like I have. Complaints filed with Consumer Financial Protection Bureau to investigate the illegal actions of IQ Data International. Emails sent to all Media outlets so hopefully people see how these companies are operating illegally. The say there was damage to the apartment, it was lived for several years and no adjustments were made for everyday use as the contract indicates. They wanted new carpet and charge us for the repairs they made.Again proof they screw and act illegally, people to know before the move here.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wooten made no attempt to bill me before this point at they mailed the bill to the address that I moved out of with them as shown in the photo, on move out I paid the fee for early termination. It shows they also mailed the bill past their 30 days to do so. I lived in another Wooten property for two years and they did not contact me about this bill and they claim that ****** has no responsibility for the charges and he is on the lease as well.

  Business Response

  Date: 01/23/2023

  In review of the statements brought to our attention we have thoroughly investigated this case. The complainant occupied an apartment at ******** ******** ******* ** **** * ******* *** ************ ** ***** with an ****** ******. They moved into apartment *** on 9/7/2017 and the move-out inspection/paperwork was completed on 4/30/2018. ********, and ******, each paid a $100 Security Deposit and this has been reflected on each renewal. This $200 Security Deposit is applied towards any damages, above normal wear-and-tear, on the apartment. The following items, which were noted as damages during the time that the complainant occupied, were noted during the move-out inspection on 4/30/2018: Apartment Key: 1 key was not turned in; charged $12.50, Minor Drywall: 1” hole in wall that needed to be repaired; charged $50.00 for labor/materials, Countertop: Burn damage on countertops, needed to be replaced; charged $585.16, Rent due for failure to provide a 30-day Notice: Fee equals 1 months’ rent; charged $545.00, Rental Agreement Buy-out Fee: Fee equals 2 months’ rent; charged $1,090.00, Utilities: Last utility bill owed; charged $94.99. Total damages: $2,377.65 minus the Security Deposit that was applied: -$200.00. The remaining amount due was: $2,177.65. A renewal lease was completed and signed by all occupants, on 11/4/2017, for the lease term dates of 5/1/2018-4/30/2019.  This was a legally binding agreement that the residents would be occupying the apartment for that lease term. In the Rental Agreement it states – Notice of Termination. Resident shall give Landlord thirty (30) days written notice of intent to vacate on or before the first day of the month prior to the expiration of lease term, or any extension or renewal thereof. Failure to do so will results in repayment of any specials. Verbal notice is not sufficient under any circumstances. Owner’s written form for move-out should be used. If owner’s move-out form is not used, Resident shall be responsible for obtaining written acknowledgment from Landlord representative that move-out notice has been received. The complainant did not sign their 30-day Notice of Intention to Vacate. The complainant also signed a “Lease Termination/Rental Buy-out Fee” Addendum to Rental Agreement. In this Addendum it states that if the resident is breaking the terms of their Rental Agreement that they would be responsible for: A thirty day written notice of intention to vacate, last month’s rent, a buy-out fee equal to two months’ rent, and security deposit applied to any outstanding charges. After the $200 Security Deposit was applied to the balance, and move-out was processed, a Security Deposit Refund (SDR) Information Statement was mailed out to the complainant on 6/27/2018. Due to “Notice of Intention to Vacate” not being completed by the resident we did not have a forwarding address. The SDR was mailed to the apartments’ address, **** * ******* ** *** ***, in the hope that the resident had completed an address change with ****. The complainant had not reached out to our corporate office to pay, in payment or in full, balance due. In October of 2022 we placed ******** ******** & ****** ****** account with IQ Data for Collection Recovery. The Principal amount due at that time was $2,177.65, the same out as the move-out charges. Although we admit no negligence regarding our operations we hope this satisfies any confusion the complainant may have had regarding their balance.  If they have additional questions we, The Wooten Company LLC, can be reached at ************* The ledger has been provided for more detail. If the complainant would like to pay their balance with IQ Data they can be reached at *************

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred from the ******** ******* ********** to another Wooten property called ***********. In the transfer of apartments, I had a Manager Walk-Through which noted no significant damages or concerns that were flagged for the transfer to occur from one property to another. After moving, I received an itemized ledger from ******** with several discrepancies and a demand for compensation for repairs and restorations outside of what a tenant should be responsible for. They are attempting to charge me over 2700 dollars for things I do not agree with, including a stove replacement, when the stove was working when I left. Air duct cleaning, vinyl flooring in the bedroom when there was no vinyl in the bedroom, a full restoration paint job, when the walls were clean, stain free and undamaged but from 2 holes from my tv mount and minor holes for pictures as is typical of apartment wear and tear. They are attempting to charge me for pest control when there were no pests or bugs present and full carpet replacement. While I admit there was 1 significant carpet stain area, the carpets were cleaned upon moving out to the best of my ability. There is also a matter of them excessively charging late fees 3 different months due to their own accounting errors and to which I have documentation that it was their error and yet I was made to pay the late fees to keep my account current with them. I have replied to them with a dispute of their accounting and charges as well as receipts and communications to support my dispute, but I would like the support of more than just myself as an idividual fighting against a large company.

  Business Response

  Date: 11/10/2022

  The complainant reached out to us on 11/7/2022 via e-mail. We reviewed their statement and file extensively. We responded, with an e-mail letter (and mailed copy,) addressing these items on 11/9/2022, after we completed the review. This response is attached for review. The resident had been pre-approved to transfer to another property within our company, but had been made aware that any damages found at the final move-out inspection could be subject to charge. It was agreed upon that resident would be responsible for any damage beyond normal wear-and-tear, with examples provided. The transfer agreement was signed on 8/8/22. A Notice to Vacate and Acknowledgement of Departure was issued, stating that a final move-out inspection was set for 9/7/22 @ 3:45pm.  Upon move-out, damage and a strong odor was found and documented in the inspection. The complainant was provided electronic access to review all photos within their Resident Portal. The attached move-out inspection reflects the damage found. Once the move-out statement was finalized the complainant was sent an e-mail and mailed a physical copy. Although we do not admit any wrong doing, in good faith and fairness, we revised the move-out statement to reflect the removal of other small damages and late fees, but we stand by any charges associated with removing/replacing carpet, prepping unit, and removing of odor permeating the apartment. We have attached an updated copy of the financial move-out statement that shows balance due was originally $2,793.44 to $2,207.81. We can provide all documents, listed in the letter to complainant, if necessary.  In the event that the complainant wishes to get additional information, or needs assistance with payment options for balance, we recommend communicating with the accounting department at *************

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ******* ******* owned by the Wooten Company on August 31, 2022. I did not receive my Move-Out statement until November 4th, 2022 through email stating I owed 1,245. When looking at itemization there are things like lightbulbs on there which there were no lightbulbs out when I moved out. Also on November 4th, 2022 i recurved also through email a collections notice for the 1,245. Stating if I did not make a payment within 30 days of my move out they would send to collections. It’s been more than 30 days of my move out but I’ve only just received the statement with the balance yesterday. I haven’t receive any letters from them only emails. Even when living with them it I was late on a rent payment the day (rent was due) wouldn’t be over and I would receive my first late notice, second one the next day, and then third and “final” the next. All through email never any letters or communication with office.

  Customer Answer

  Date: 11/07/2022

  I have not paid the bill yet but they are trying to already start collections process when I just got the itemized bill on the 4th. I’m just extremely frustrated at this point because while I lived there I never had a fire extinguisher like I was supposed to and brought it up multiple times, I left the apartment exactly how I received it and they’re still trying to charge me for things like lightbulbs when zero lightbulbs were out, and while living there water would be turned off at random. No notice that they were working on anything I would just be without water for hours at a time, with no reason as to why. Despite constantly being early on rent they sent me eviction warnings extremely fast without giving me a chance to really react while I was there the one time I was late. I was warned by others not to live there because this isn’t something new that happens. I put a $100 security deposit and paid a $200 pet deposit that is supposed to go to damages as well. They’ve only used the security deposit as well. So I’m wondering why they are not using my $200 pet deposit that is also supposed to go towards cleaning or damages.

  Business Response

  Date: 11/11/2022

  We are in receipt of the Better Business Bureau complaint dated 11/08/2022 I will attempt to address each item. In reference to the receipt of the financial move-out statement and collection notice received on November 4, 2022 Tenant Actions Statement 535.300.1 states “nothing in this section shall be construed to limit the right of the landlord to recover actual damages in excess of the security deposit”. Additional information states in the event you do not receive an itemized list of charges you must send a demand letter with the date of notice, landlords name and address, 30 days from move out, demand the return of the security deposit, provide the mailing address, and mail by regular and certified mail. Only if you do not receive your security deposit OR a list of damages may you sue in small claims court. Upon move out the household is sent the move out documentation and reconciliation to the address provided and emailed. If the balance is unpaid within a specific period of time as notified in these documents it will transfer to collections. When reviewing the move out inspection performed by site staff there was significant pet damage to the carpet. Per the signed Pet addendum it states in the event of flooring damage related to pets the complainant agrees to restore the flooring to its original condition to include labor, pet odor treatment and replacement. The move out inspection attached reflects this damage. This flooring was new at the time of move in, 2020. Attached is a copy of the Pet addendum that was signed which further states the $200.00 is a non-refundable fee not a deposit. The complaint refers to a charge for light bulbs stating they were not out when they moved in good faith we will remove the charge of $6.51.The complainant states that they only received e-mail correspondence for notices. Attached is a notice sent out on December 15, 2020 to all residents at ******* ******* giving notification we changed our software company. It states all future notices will be delivered to you via email so please contact you Leasing Office if you have not yet provided your email address. The complainant states that we issued late rent notice on the day that rent was due and rent had been paid. On December 2, 2021 we issued the first late rent notice and the rent was paid on December 3rd at 4:03 PM. No further notices were sent by management. On May 3, 2022 at 5:22 pm a partial rent payment was made. May 4, 2022 we issued the first late rent notice. May 5, 2022 we issue the 2nd and final notice then on May 6, 2022 at 8:11 am the remainder of the rent was paid. No further notices were sent by management. Attached are the late rent notices and the resident ledger showing the corresponding payments made electronically. The complainant states they went without water for an extended period of time with no notice we would need a specific time frame in order to research this. When we have a repair that requires disruption in service we send out a notice to all residents with all appropriate information. In reference to the fire extinguisher we provide one in each unit and in the common areas. At the time the move out there was a fire extinguisher in the unit. If complainant needs to discuss anything further in reference to their account we recommend reaching to us at *************

  Customer Answer

  Date: 11/11/2022

  Complaint: ********
  I am rejecting this response because:they are stating I had a fire extinguisher by the time I moved out when I 100% did not even up to the final walkthrough. So unless they put one in after I did not have one. I never received notice about electronic notifications not once. I also NEVER received notice about the water being turned off for extended periods of time. The only thing I am understanding of is the carpet but anything else is ridiculous. I left the apartment in the condition in which I received it except again I understand the carpet. I’ve even tried calling Wooten company and left message and have not heard anything back with them. They may have sent things out but I never received them. I am now significantly more upset because they are trying to state they did things that they did not do or I did not ever receive. I’ve heard horror stories of multiple people having horrible experiences with Wooten Company as well and I think it’s sick they are trying to say they did things that they didn’t. 
  Sincerely,
  ****** ****

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 I asked for my stove to be replaced. When the maintenance man came he said to live with it that they didn’t have another stove. In May 2022, this year, I told them my dishwasher needed replaced, and my cabinet door was hanging off. They replied July 22: I have them in my list. I am sorry I just have no one here for anything other than emergencies. As soon as we get someone out here they will take care of your work. Sorry for the inconvenience. Every day I see them replacing appliances With brand new appliances still in the box at the apartments they are trying to rent out, I am paying $700 a month and can’t get anything fixed around here.

  Business Response

  Date: 09/01/2022

  We have reviewed the complainants file and responded to check the request in this complaint. The prior stove repair was reported 10/7/21 and fixed on 10/9/21. We have no further reports, as a result we inspected the stove on 8/29/22 and found this in working condition. We did experience some smoke or burning related to cleanliness, this appeared to be cooking product or grease. In the future we would highly recommend maintaining this when cooking to avoid further issues. We further investigated the dishwasher and cabinet. We were unable to find any issues. If you have additional questions or concerns please contact your local management office at ******** ** ********. Thank you. 

• Initial Complaint

  Date:08/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE PDF COMPLAINT 

  I am writing this in response to a recent experience when trying to rent from the Wooten Company at
  multiple locations.
  In May of 2022 my husband and I contacted ******** apartments about any available rentals and
  specific criteria for approval. It took me about 3 days to get in touch with *** ****** ******. Upon
  making contact we were told about a few open units she had between ******** Apartments, and
  ****** ****** apartments both of which we qualify for (pretty exceptional candidates here). She
  advised we apply and so we did. Over the next 2 months she was almost impossible to get ahold of.
  We called almost 400 times, and emailed several times also. The one time we did make contact she
  told us she would have to contact her supervisor to transfer the application to her ****** ******
  apartments. Which are managed by The Wooten company.

   

  Let’s close this all out, refund my money, and let it go with just this public record shall we? I am
  enclosing just a bit of the evidence we have. We have all calls recorded, and all communications
  available in this matter, and the only way I will share more with you - is via your attorney when I take
  this matter to court. It is absolutely worth it to me as you are threatening my credit and have damaged
  our resources. I thank you for your time and action, and I cordially thank the Better Business Bureau,
  and staff for hosting an informal venue and assisting customers and businesses with the mediation of
  business matters.

  Business Response

  Date: 09/01/2022

  We are in receipt of the complainants statements and have reviewed the information. The complainant and an additional applicant applied on June 22nd 2022. At the time of the application the criteria, fees, and verification process was disclosed and agreed upon. All application fees are non-refundable. This document has been attached for reference. Once applied, a 3rd party application company will process and screen per the disclosed criteria. During this process the applicants did not provide the most recent pay stubs. The bank statements had been manipulated, and we were unable to determine a decision. As a result the applicants were informed if they were unable to produce the required information they would be denied, see the attached email. When the applicants no longer responded we closed the application on July 21st 2022. A final statement was issued to the complainant and the additional applicant on August 8th 2022 which disclosed their insufficient funds. Although the fees are non-refundable, there is no additional money to consider as the payments they made failed. A balance is currently owed of $110 which consist of (2) $30 application fees and (2) $25 insufficient fund fees. According to the lead tracking information they have attempted to contact additional properties within The Wooten Company. This past due and open balance will prevent the ability to reconsider future applications until settled. If the complainant chooses to satisfy this debt they may contact The Wooten Company Accounting Department at ************.