ComplaintsforBranson Travel Group

Vacation Certificates and Vouchers

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Initial Complaint
06/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Incessant, harassing phone calls from this group for the past several months, despite asking to be removed from their calling list.
Business response
06/24/2024
Since May 21, 2023, the phone number associated with this complaint has been called 6 times. The call was answered twice and hung up the phone. This number has been added to our Do Not Call list.
Please do not post this to the website.
Customer response
06/25/2024
This company uses multiple numbers from various area codes to make solicitation calls. Since January 19, 2024, I have received 64 calls from this company and/or their agents.
Customer response
06/25/2024
Better Business Bureau:

Despite the erroneous statement by the business in their response, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided I receive absolutely no further contact from the business.

Sincerely,

*****************************
Initial Complaint
05/14/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a phone call from this company and I was charged $228.84. They were offering free tickets to shows and I am not sure what I was charged for if everything they offered was free. I am now having a difficult time getting a refund even though I called the following day.
Business response
05/15/2024
Our office has been in contact with **************** and a resolution has been reached.

Please do not post this to the website.
Initial Complaint
05/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company misrepresented an entertainment package I purchased and actually lied about what I was to receive I asked within 12 hours to receive a refund and was denied They offered 8 show tickets but did not procure a list of shows prior to my purchase All I am asking for is a refund and I did so very quickly I believe I have some grace ****** for agreeing to this contract
Business response
05/08/2024
Please do not post our response to the website.
Initial Complaint
04/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business has been calling me several times per day, including weekends and outside of business hours. I have never contacted them, provided my personal information, or given them permission to contact me. I am on the national do not call registry. I have asked them no fewer than 3 times to remove me from their list, and they still insist on calling. Its starting to feel like harassment. I would avoid working with this business on either a professional level or as a customer.
Business response
04/30/2024
We have ensured that ************************** has been added to our do not call list and he will not receive any further calls from our office.

Please do not post to the website.
Initial Complaint
04/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't even know how Branson Travel Group got my contact information. I have never reached out to them, I have only went online to request a travel guide which is NOT on the branson travel group website. This group has HARRASSED me with MULTIPLE phone calls. I have had to lie and say this isn't my * and have even requested to be placed on the do not call list and get told "I'll remove your information" yet they still call. They are also spoofing MS numbers to try to get you to answer. When the call comes through it is a MS * yet they're in **. I have at least 40+ numbers blocked from them. My next step will be filing a lawsuit for harassment if I receive one more call from them. I have all phone calls recorded where I have asked "please stop calling. Put me on the do not call list". Harassing people ain't gonna get ya nowhere. I'll also be letting everyone know to stay away from this group. They make me not even want to come to **!!!!
Business response
04/24/2024
See the attached response in regard to complaint ID *******.
Please do not post to the website.
Customer response
04/25/2024
I received a voice mail yesterday April 25th stating I "had them confused with branson travel OFFICE"...NO MAAM I don't have you confused with anyone. Your office has called me MORE than "four" times in one year. When I answer they say "BRANSON TRAVEL GROUP"......THANKS AND PLEASE NEVER CONTACT ME OR MY FAMILY AGAIN!!!!
Initial Complaint
02/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A week ago I bought a travel packet that cost me $178. I received a call today telling me that there were new terms. I was told that there would b a $29 change date fee, $300 cancelation fee, $99 if I cancel within 48 hours $69 to reschedule and a $29 travel protection. These terms were not agreed upon.
Business response
02/12/2024
The fees listed within the complaint are the cancellation and rebooking fees. These fees are listed within the confirmation letter as well as verbally explained during the process of setting the reservation.
As a gesture of good faith, our office has reached out and refunded the fee.

Do not post to the website.
Initial Complaint
10/25/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband was contacted about taking a trip. He misunderstood the question of the household income limit and our household does not make the amount of money they say we have to make. We have tried to get a refund, they just keep saying they will review the calls. He also has talked to multiple different people and has gotten different answers to the same questions which leaves us with a very uneasy feeling about everything. We just want our money back. The company we are talking about is Branson Travel Group. This group has even hung up on us when we were trying to ask questions. We really just need our money back. At this point we will be telling everyone we know to never use this group. Maybe even don't waste your time with branson.
Customer response
11/09/2023
We have already taken care of this with Branson Travel Group. Please disregard the complaint
Initial Complaint
10/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Branson travel group called and offered us a 4 day 3 night stay for $199. They offered to give us tickets to 3 shows, a nice hotel and $100 **** gift card. We questioned the hotel they put us in due to the online reviews. She assured us that the complaints came from the back of the hotel and we would be in the good part up front. She added that she herself wouldnt stay in the back of this hotel. We were offered a phone number to call if we had any problems during our stay. Upon checking in they put us in the back of the hotel, it was not a nice hotel. This hotel is 2 Star, not a nice hotel by any means. We went down for breakfast and there was NO Foodthe delivery truck did not come. 2 nd morning we tried breakfast again, wet soggy eggs, burnt sausage links and NO plates. We were told that there would be a mandatory 2 hour presentation, it began at 11:30, we left at 3:00. The lady at the gifting center yelled at us when she determined she did not have our paperwork, called her manager from another location who came down and yelled at us some more and told us not to come back we were not welcome. We simply shared with the lady behind the desk that the person we last spoke with said she would have our paperwork. She was unsure if the worked for Branson travel or ******** *********. .not at all a good experience.long story short none of our issues were handled with customer service, I continue to wait for a call back from the First **** we spoke to about the nice hotel.
Customer response
10/17/2023
The property managers response.
Customer response
10/17/2023
The GMs response.
Business response
11/13/2023
We have escalated this matter to our appropriate team members and will be taking this feedback into consideration as we continue to ************** to partner with outside of the Branson Travel Group. Our office has reached out to ************ to discuss the issues with her, and while we are saddened that she is unhappy with her experience, we are unable to refund the package as the benefits offered to her were used.

Please do not post this response to the website.
Initial Complaint
09/27/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a travel package on 8/17/2023. I was just diagnosed with a traumatic brain injury and can not travel at this time or anytime in the near future, I called the company to ask for a return and I was told no and that they told me that in the beginning. I do not remember being told that. I would just like a refund since I can not use the package. they told me to gift it to someone. I do not have anyone to gift it to. I just want a refund of the 199 plus taxes and fees.
Business response
09/29/2023
We reached out to *** **** and she just wants a refund. We refunded her and she said that the complaint would be taken down.

Customer response
10/01/2023
The company has reached out and given me a refund.
Initial Complaint
08/31/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
n 8/12/23 I requested Branson Vacation Guide from Branson Travel Group after Googling information related to Branson. They emailed me the Guide. ***** ***** of Branson Travel Group then called me on 8/16/23 saying I had won a trip; this turned out to be a sales call. He sold me a 4-day 3-night trip to Branson MO for $259.00, plus additional night for $80 or $339.00 total. The package also included 4 show tickets, branson gift card, old time photo gift, bonus vacation AFTER attending 2 hour timeshare presentation. This was to be for the period December 22 - December 26, 2023 celebrating our anniversary and birthdays. I was emailed a list of motels (all 2 star). Spoke to ******** reservations on 8/17. I told ******* we should at least get 3 star and she said I would have to pay 110 for upgrade. Gave me two 3-star hotels from which to choose. Chose ***** **** ***** but they were not able to accomodate us since they were closed for the seasoon. ******* then emailed me list of 2-star motels. Later contacted ******* stated we should at least get 3 star since we paid for the upgrade. ******* said ******* would call back, I had to make the call at 5:15 on 8/17 after no word from ******** I told her we were extremely disatisfied and we were greatly misinformed as to the quality of the trip. I told her that Branson websites that had better deals at $99 with similar features. She said she would have to talk to her supervisor ***** and ***** would call me Monday morning 8/21/23. She said they would probably reimburse only the $110 upgrade. On Monday 8/21/23 I called ******* who stated I couldn't get the $339 back but only the $110 upgrade refunded. They did refund the $110 to our credit card. I feel I was scammed due to the quality of the trip that I had "won" being less than represented, especially regarding the lack of quality accommodations and shows in Branson during the trip period. We need the remaining $339 refunded. Confirmation number ********
Business response
09/04/2023
A resolution has been reached.
Customer response
09/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

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