![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforSpyder Moving Services, LLC
Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaints alleging customer service issues, delivery issues, contract and refund issues. Specifically, the complaints allege consumers scheduled moving services on the company's website and by telephone. Consumer complaints indicate once the move is scheduled the company gives a verbal quote and requests a $50 deposit and would not go forward with the scheduled move without a credit card on file; but that the deposit would be deducted from the final invoice. Some movers are reporting issues with hidden fees charged to their credit card.
Customer complaints report Spyder employees present customer with a blank sheet requesting the time of arrival and departure to be entered along with their signature. Customers also report the movers are late on arrival to begin the move by 2-4 hours. Some customers further report when they ask the movers for a receipt or a copy of the invoice, movers state merchant does not give copies, customers report making pictures with telephone camera. Some customers report when the final receipt is received, the merchant had altered the invoice and changed what the customer had written and agreed to pay.
Many customer complaints are reporting issues of damage to furniture during the move, and difficulty dealing with the business due to horrible communication, and rude behavior. Customers also report company is not properly prepared for the move, arriving in moving trucks which are too small, no supplies dollies, boxes, etc.
On December 27, 2019, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaints.
"Despite BBB's attempt to gain this business' voluntary cooperation in addressing the pattern of complaint, the company failed to respond."
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 1535 University Ave, Oxford, MS 38655-4033
- BBB File Opened:
- 5/23/2018
- Years in Business:
- 6
- Business Started:
- 11/10/2017
- Business Incorporated:
- 4/25/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 3187084 for this business, issued by U.S. Department of Transportation
These agencies may include:
U.S. Department of Transportation
400 7th Street, SW
Washington DC 20590
Fax: (617) 4942783
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Vladyslav Ladygin, Owner
- Contact Information
Principal
- Mr. Vladyslav Ladygin, Owner
Customer Contact
- Mr. Vladyslav Ladygin, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sierra C
02/18/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.