Business ProfileforGenerator Power Solutions LLC

In July 2021, Generator Power Solutions provided a Generac24kw purchase/installation proposal that my family had of interest. Afterspeaking with my wife, we decided to move forward with the purchase. We weretold that we had to put a deposit down of $4,869.44 which we paid. Initially,it was stated that orders can take a few months to receive and that they willkeep us updated. Months passed and no one has called for any updates. My wife made severalcalls to the business and was told that orders had been on backorder. Per ******,the lady that she was speaking to, Covid had caused a severe delay and that shewould call with updates as soon as she updated. Ok, that was understandable, andwe didn’t think much of it. Now, we are in 2022, and we are still told that theproduct was on back order and that it would probably be the latter part of the yearbefore the product arrived. Again, covid has caused a massive delay which itdid for a lot of things, so again, there was no reason to question thatstatement. We didn’t want to be in debt with this purchase so we paidin increments so that by the time for installation, the bulk would have been paid.On April 2022, there was another payment made in the amount of $2400.00. I havereceipts and communication of all transactions. Rwd to 2023, in May I received acall to schedule an appointment. A week or two before the appointment date, I receiveda call to reschedule per ******, there was a mixed up with the scheduling. Shewas out on medical leave having heart surgery and the lady that was working inher place had basically screwed up the schedule. Ok, again understandable,things happen and this was no big deal. We now have a rescheduled date which was supposed to be June, June 5th to be exact, and once again, a few weeksearlier, I received a call stating that the installer had to go out on amedical emergency and they would call to reschedule. Now, this is the 2ndcancellation. By the mid of June, after no one has made contact with us, mywife reaches out to ****** by email because she couldn’t reach anybody byphone lines. She goes with an excuse that she was in the hospital and so on. I haveattached a communication thread. We have been scammed out of $8269.44 and we want ALL ourHARD WORKING money back! And want to warn others of this company. The numberslisted are out of service now and ****** is no longer responding to emails. Iwill be filing fraud charges with my banks. The numbers that I have on file for them is as follows:*** ******** and *** ********