Business ProfileforBankPlus

I am talking about what i seen on my online banking. On March 15, 2024, I noticed a charge on my account of $64. I had a balance left of around $10. I knew another charge was coming out so my son sent me $50 to cover that charge. I had a balance of around $60. I knew I had another charge coming out. These charges are from online meal deliveries. I inquired about them. I didn't like the charges. I deactivated my account. I wasn't aware of the process so ****** learned. I contacted the company and they immediately returned the money. My avaliable balance now reflected around $120 so I returned my son's money of $50. My balance still reflected a positive balance. I had another charge coming from another meal service so my son sent me $100 to cover the charge. The charge of around $160 came out. My account still reflected a positive balance. I contacted the company and they immediately returned my money. My balance then reflected over $160 so I returned my son's money. My son has a student checking through my account so the money is transferred through our accounts. All these transactions happened on Friday, March 15. On Saturday, March 16, I noticed a charge of -$72 for to return fees. My account never reflected negative balance on the mobile app. I contacted bankplus and they said the officer over my account would refund it Monday. I have had appointments this week and gave them time all week. No one contacted me. My number was in the message. On yesterday, March 21, I contacted them. They notice where the message was sent but couldn't do anything on their end. The lady stated it was greyed out. The lady called today and said the returns were posted on March 18 and charges were on March 15. I am sending screenshots of my bank ledger. You can notice at no time does my account fall in the negative. They returned one fee today of $36 but will not return the other $36. If one, why not both? I live on a month to month budget.