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Business Profile

Bank

BankPlus

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BankPlus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BankPlus has 99 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BankPlus

      1068 Highland Colony Pkwy Ridgeland, MS 39157-8807

    • BankPlus

      1845 Spillway Rd Brandon, MS 39047-6066

    • BankPlus

      7340 S Siwell Rd Byram, MS 39272-9772

    • BankPlus

      217 Clinton Blvd Clinton, MS 39056-5119

    • BankPlus

      108 Cynthia St Clinton, MS 39056-3712

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am talking about what i seen on my online banking. On March 15, 2024, I noticed a charge on my account of $64. I had a balance left of around $10. I knew another charge was coming out so my son sent me $50 to cover that charge. I had a balance of around $60. I knew I had another charge coming out. These charges are from online meal deliveries. I inquired about them. I didn't like the charges. I deactivated my account. I wasn't aware of the process so ****** learned. I contacted the company and they immediately returned the money. My avaliable balance now reflected around $120 so I returned my son's money of $50. My balance still reflected a positive balance. I had another charge coming from another meal service so my son sent me $100 to cover the charge. The charge of around $160 came out. My account still reflected a positive balance. I contacted the company and they immediately returned my money. My balance then reflected over $160 so I returned my son's money. My son has a student checking through my account so the money is transferred through our accounts. All these transactions happened on Friday, March 15. On Saturday, March 16, I noticed a charge of -$72 for to return fees. My account never reflected negative balance on the mobile app. I contacted bankplus and they said the officer over my account would refund it Monday. I have had appointments this week and gave them time all week. No one contacted me. My number was in the message. On yesterday, March 21, I contacted them. They notice where the message was sent but couldn't do anything on their end. The lady stated it was greyed out. The lady called today and said the returns were posted on March 18 and charges were on March 15. I am sending screenshots of my bank ledger. You can notice at no time does my account fall in the negative. They returned one fee today of $36 but will not return the other $36. If one, why not both? I live on a month to month budget.

      Business Response

      Date: 04/16/2024

      After researching this matter, it appears all the overdraft fees in question were returned to ************************.  ************************ filed this complaint on or about March 23, 2024.  Based on her account history, the second overdraft fee in question was returned on March 25, 2024. As such, we believe this issues she raised in her complaint have been resolved.  If she still has questions, we will do additional research.  

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