Business ProfileforCustom Remodeling, LLC

According to a Custom Remodeling invoice dated 12/20/23, a then-current/now-former employee of ******** ***** and Rigging ordered some wiring work and installation of owner-provided equipment from Custom Remodeling at one of ********** business sites.Hand written in the body of the invoice is: "Certificate of Completion," "Completed per surveyed scope of work," and "All work is completed." There's a schedule of charges including: "Original" $7,000, "change order #1" $1,500 and "change order #2" $1,850 for an invoice total of $10,350. ********** former employee approved payment of the invoice, and ******** paid Custom Remodeling in full by a check dated 1/16/24. Custom Remodeling deposited the check on 1/29/24.The invoice was subsequently reviewed by the site manager of ********** business site. ********** site manager contested that any wiring work, as described in the invoice, was performed by Custom Remodeling or any other contractor up to that point.On a check dated 3/14/24, Custom Remodeling returned $10,350 to ******** with a description in the check memo field of "payment return for cancelled job".******** sought an explanation of the transaction from Custom Remodeling (3/25/24) - specifically seeking to understand the communications between ********** former employee and Custom Remodeling prior to the invoice, why Custom Remodeling's invoice stated that work was performed when it hadn't been, and what/who prompted Custom Remodeling to return payment to ********, and characterize it as a 'cancelled job'. Thus far Custom Remodeling has not provided an explanation.Note that Custom Remodeling has the "BBB Accredited Business" logo on it's invoice.