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Business Profile

Loans

Plain Green Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I made a payment arrangement to pay off this loan. I have been paying as agreed. Today I check the Clarity Svcs credit report to see they are marking me as in collections, which should state current. This is very punitive and unfair. I am asking that this status be changed to current. These loans are already extremely high interest, which is the entire reason I had trouble paying in the first place. Don't make it harder.

    Business Response

    Date: 04/22/2025

    Please see attached response. Thank you.

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many people I fell on hard times, I took out a loan with plain green which they were charging over $100 bi-weekly at over 300% interest. It got hard on me I couldnt pay especially with that kind of interest rate that is illegal in **********! I had to close out my bank account. Never received any emails from them trying to collect so they sent me to a third party collection that was not a legal collection company called *** I made a payment arrangement with them because they were threatening legal action and calling other family members so I was able to get them to stop and stop paying them since they arent legitimate. Now I was contacted again and so were my parents which is illegal to give information about me. When I called the number back I was told this was a last resort collection company and that I needed to pay $100 bi-weekly or $500 to settle in a panic I settled for $100 once a month. I was told they would send a cease and desist letter to plain greens and I would receive an email, but if I stopped paying legal action would happen. This morning I called because I didnt receive an email and the man was very rude made me feel dumb saying I only set it up yesterday not 48hrs and thats how long emails can take, yet as soon as I get off the line and a few minutes go by theres an email. I asked if they had a website and he said No it was account department with plain green. Everything this company is doing is illegal! No one in my family should be contacted or given my reference numbers

    Business Response

    Date: 04/18/2025

    Please see attached response. Thank you.

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A loan was borrowed for $700 . No information or paper work was provided regarding anything to this loan and when I asked for documentation to be sent , documents were not sent . I have lost my job and had tragic death in family and couldnt pay anything and now the balance is over $1700. This is fraud . I was told by the chat representative that we are charged interest DAILY ! I would have never signed anything for this loan if I knew this is the way they do business with people. We can barely survive as it is , thats why we borrowed money and to be charged what they are charging ON THE DAILY is so wrong. And I am still waiting for documentation regarding this matter. I want to pay back my 700 and be done with them.

    Business Response

    Date: 03/06/2025

    Please see attached response. Thank you.

    Customer Answer

    Date: 03/06/2025

     
    Complaint: 23019990

    I am rejecting this response because:

    This company never sent documents of anything for this loan. They simple give an approval through the website which was strange in the first place but I trusted it for the reason that I was desperate due to job loss, you also cannot see any loan documents on their website. Anything that I signed and now are now sending me information that I have never seen before and if they have proof of emails of when this loan was approved, they need to provide that because I would have sent this money back IMMEDIATELY! All you can see is your payment due on website and what is passed due. And that is why I reached out because I had no idea that the interest was being charged daily as originally loan was $700 and now its over $1700. I have researched this company and now have found out that so many others have fallen into the same situation, of not being aware of how this company works and not knowing what their interest rates are on a DAILY basis. Its absolutely outrageous and how could a person pay that back ? I cant afford it and wont be able to pay that back. 


    Sincerely,

    ******* ******

    Business Response

    Date: 03/07/2025

    Please see attached response. Thank you.

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a loan form this company and then I had to pause payments ln January 19th I sent an email revoking their acccess to my ach and then feb 6th they illlegaly stole $298 anyways

    Business Response

    Date: 02/11/2025

    Please see attached response. Thank you.

  • Initial Complaint

    Date:02/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from plain green loans stating that I had a loan with them and needed to make a payment on 2/3. I have never filled out anything in ** e with this company. I then checked my bank account and there is a deposit of $700.00 that was deposited on 1/23/25. Again I have never filled out any thing on **ne or on the phone with this company.

    Business Response

    Date: 02/03/2025

    Please see attached response. Thank you.

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had to deal with the collection department my entire loan since they have due dates opposite my pay day. I normally pay once im paid. So today i paid my past due amount of *****. But still, i keep getting phone calls and emails and texts harassing me about this. I have provides them screenshots for proof but they ignore it and give me copy and paste answers. They tell me my account is noted but collection effort will continue.

    Business Response

    Date: 01/23/2025

    Please see attached response. Thank you.

    Customer Answer

    Date: 01/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I borrowed $1250 from plain loans. I read the agreement that interest is accrued daily on the principal. I had paid back the principal of $1250. But I still have left to pay the interest on the loan, but they told me that still a $2.30 interest charge will still be added on interest owed until paid in full. Yet they still charge $385 a month on top of that. I could be wrong but isnt it illegal to charge interest on the interest owed. Its really frustrating because it seems like they make it difficult to payback even though you were struggling in the first place. If im wrong then im wrong but in the agreement it says daily interest accrued on the unpaid principal, not the interest

    Business Response

    Date: 12/13/2024

    Please see attached response. Thank you.

    Customer Answer

    Date: 12/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:10/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Predatory lender - made lots of payments towards loan but interest fees this high are illegal in **********. Now I am being threatened with legal action and I have explained that I am not working anymore due to a inoperable brain tumor - I am requesting that this matter be closed and that they cease from harassing me.

    Business Response

    Date: 10/25/2024

    Please see attached,

    Thank you.

     

  • Initial Complaint

    Date:10/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan with Plain Green Loans on either 10/4/24 or 10/5/24. This "lender" (the word Loan Shark would be much more appropriate to describe them) will not stop harassing me. I applied for a personal loan for $500. When I received my loan documents to sign, they wanted me to pay back OVER $4,000.00. This has got to be illegal! I asked them to stop emailing me. When they responded and asked why, I told them I was not going to obtain a loan from them due to their ridiculous terms, fees and interest rates. They responded and said they will stop sending me emails; however, they emails have continued to the point of harassment. Every time I receive an email, I respond and tell them to stop emailing me. They will not. I am getting multiple emails per day, every day. Any help you could give in making them stop emailing me would be greatly appreciated. Thank you for your assistance.

    Business Response

    Date: 10/07/2024

    Please see attached response,

    Thank you.

    Customer Answer

    Date: 10/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:09/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 7/25/24 I took out a loan with this company for $1250. To date I have paid them $530. Their interest rate violates Indiana law at 597%! I called them and asked to just pay the principle remaining of $720 and they couldn't agree to that. I told them I paid off a previous loan with them including all of their absurd interest. They wouldn't agree. I asked over and over for them to send email me their Indiana Lending License, they couldn't do that. This loan is not legal in *******, and I am willing to settle with them in an arrangement for the remaining $720. That is the settlement arrangement I am looking for.

    Business Response

    Date: 09/09/2024

    Please see attached response. Thank you.

Plain Green Loans is NOT a BBB Accredited Business.

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