Business ProfileforRessler Motor Company

The date of the transaction was 04/09/2024 when I purchased a White 2021 Ram 1500 from Ressler. Upon purchasing, they came over to my salesman's cubicle and asked if I would like any warranties, other insurances, etc. I purchased the *** Insurance coverage they were offering as I did not fully understand it, and wanted to make sure I was covered in case of a horrible/unforeseen scenario. I was told that this could be cancelled at anytime. A day passed and I emailed Ressler to let them know that I in fact did not need this *** Insurance and they confirmed and let me know that it would be cancelled in 30 days, as it had already been submitted to the bank (this *** cost was financed with my pickup loan). After those 30 days, I emailed them back to confirm it had been cancelled, in which they confirmed. However, I still have yet to receive a refund check to myself or my loan servicer ***** of America). I have contacted Ressler's *** Insurance Administrator and they responded back that they had no record of this *** Insurance for my vehicle (sent them my VIN and full name). I then have been trying to contact Ressler with no response back from them for the past month. I have email back up for all of the mentioned conversations above.All I would like is for an answer as to where my *** Insurance Refund check is at. I am accruing interest on that amount each day that it remains in my pickup loan. (About $1,200)