Complaints

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The date of the transaction was 04/09/2024 when I purchased a White 2021 Ram 1500 from Ressler. Upon purchasing, they came over to my salesman's cubicle and asked if I would like any warranties, other insurances, etc. I purchased the *** Insurance coverage they were offering as I did not fully understand it, and wanted to make sure I was covered in case of a horrible/unforeseen scenario. I was told that this could be cancelled at anytime. A day passed and I emailed Ressler to let them know that I in fact did not need this *** Insurance and they confirmed and let me know that it would be cancelled in 30 days, as it had already been submitted to the bank (this *** cost was financed with my pickup loan). After those 30 days, I emailed them back to confirm it had been cancelled, in which they confirmed. However, I still have yet to receive a refund check to myself or my loan servicer ***** of America). I have contacted Ressler's *** Insurance Administrator and they responded back that they had no record of this *** Insurance for my vehicle (sent them my VIN and full name). I then have been trying to contact Ressler with no response back from them for the past month. I have email back up for all of the mentioned conversations above.All I would like is for an answer as to where my *** Insurance Refund check is at. I am accruing interest on that amount each day that it remains in my pickup loan. (About $1,200)

  Business response

  08/09/2024

  Hi there,

  Our Sales Manager at Ressler Chevrolet spoke with this customer and has since resolved the issue. The *** cancellation has been sent to the customers bank and we are awaiting customer confirmation of the $1,200 being applied to the loan statement.

  Customer response

  08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I reserved a rental vehicle 7 weeks in advance for a set price point. Given our requirements and the timeframe we based out travel plans on having this rental vehicle during our trip.Approximately ten days after booking, the dealer chose to cancel our reservation with the sole justification that "demand was high, and they can charge more". Rather than contact us and offer an amendment to the rental agreement, they simply cancelled and left us hanging, and have not returned our phone calls.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My ***** Silverado has paint peeling on every single panel . When I visited Ressler Motors they said there was nothing they could do because my VIN # not on the recall list. I visited several more times in person , with phone calls & email for help . No one has reached out . With cost of living and new vehicle prices so elevated I plan to drive my truck many more years . The general public is commenting on my vehicles xo condition as an obvious defect in the paint . Please help - I have tried all avenues to have them go to bat for me w GM and get my truck painted with non defective paint . Frustrated & disappointed to say the least as a long time GM customer . Thank you

  Business response

  11/06/2023

  I do believe that the paint is an issue on the truck. Unfortunately, General Motors warrants paint the same way they do mechanical parts under their 3/36 (year/mileage) bumper to bumper warranty. The issue was not reported till the 6,7 year **** and 120k+ miles. ******* of us have reached out to the company and they are a hard no on GM paying for a repainting on the truck. GM has offered a trade in allowance of $3000 over actual cash value. You have informed me that financially this isn't a good time for you to purchase a new vehicle, therefore there isn't anything more I can do.     

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were quoted a price to reset the key for a car we purchased & have legal title to. This can only be done at a designated dealership. The car was purchased hased from Ressler by previous owner so they had manufacturer records for replacing the key. We towed the car from ********** to Bozeman at our expense and now they are saying all these other things need to be fixed that were not even associated with the replacement key & are trying to charge us for a bunch of s*** we didn't ask or approve to do.

  Business response

  05/02/2023

  Customers name is ********************* ************

  This complaint was made by ******* on *****'s behalf

   

  Story in Bullet points:

  Customer gets key and instructions on programming and chooses to try it on his own

  Customer is unsuccessful at programing

  Customer tows vehicle "from ********** to ********************** at our expense"

  Service advisor calls customer to see what is wrong with his vehicle 

  Customer states issues wrong with vehicle

  It is a service writers duty to notate issues that the customer claims.

  RO (attached) was given to a tech

  Tech recommended work to fix ALL issues stated by customer

  Customer was not happy with price

  Customer called Dealership BDC ********************* Center) and requested to speak to a manager.

  Manager called the customer @ around 4PM 5/1 and settled everything. Customer was told on the phone that we will ATTEMPT to program key. If key fails to program that he still owes us for programing. Both parties hung up happy.

  Car is here today 5/2 and will be getting work done hopefully today.

   

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ressler Motor Company discounted a trade-in because of a mechanical issue, but failed to ensure the new vehicle being sold was in working condition. They are a "no hassle" dealership. Therefore, they should ensure vehicles are in working condition at time of sale. And if not in working condition, this should be disclosed in the notes. I believe Ressler Motor Company should be audited for fraud on trade-ins. If the vehicle I purchased at time of trade-in (previous owner) was discounted because of the electronic failure, and this was not disclosed (and it wasn't) to the new owner (myself), or discounted appropriately at the time of sale, Ressler Motor Company should be held liable.

  Business response

  04/20/2023

  First document is "As is" will be the As Is Buyers Guide that ***** signed stating that the dealer does not provide a warranty for any repairs after sale. Signature on page 2.

  Second you will find "Service Contract" with her signature on it.

  Third is the "Repair Order" on 4/19. The states that 110 outlets inside of tuck and in bed are inoperable.

  Here is a little timeline: 
  Customer is verbally told that we will have to see if this is covered under her Service Contract. This can sometimes take over 24 hours. Customer picked up vehicle around ****** 4/19. We close at 6PM 4/19. At 7:40 PM 4/19 she makes a complaint to BBB. We were made aware in the morning of 4/20 that it will be covered under her service contract with no cost to the customer. She was called and briefed on the situation. She will be coming in to get it fixed.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am an 84 year senior- I believe this information is pertinent for this report. On Thur. Jan. 20th I purchased a 2019 ******* SUV and the extended warrenty from Ressler.My daughter Suzi drove it home, That evening my daughter, ******** drove the vehicle with me. When she was driving it she noted that on the dash there was a service code stating the Traction Control needed serviced. She mentioned the code to Suzi who said she saw the code as well, but didnt realize it was a service code and thought it meant the traction control was on. Friday Jan 21st, Suzi called Ressler and told them about the code. She was told to bring it to the shop for them to check it. Upon arriving at Ressler Service we were told that since the vehicle was a **** they had no way to read or service the code. I would need to take it to the **** dealer EVEN though we had JUST purchased it from them 24 hours ago and the code was there upon purchase.At the **** dealership they said they would need verbal or written ok to **** Ressler for the check/repairs. This was denied by Ressler stating that the code did NOT come on until AFTER is was drove off the lot therefore was not their problem. Calls/messages made to Ressler by Suzi to discuss the situation went unreturned. Jan. 24th I received a call from service manager ****** at the Ressler dealership. He told me that they had misspelled my name on the extended warranty and new papers needed to be signed .I tried again to get him to commit that Ressler would take care of the repairs, No was the answer but he said I would be covered with my extended warranty.Now I wait for the extended warranty to be valid, due to Resslers negligence, before I can even get my newly purchased vehicle serviced.It is my assertion that Ressler is engaging in negligent and decietful practices.We welcome visiting with you about this incident. My daughter ******** Haverluks contact number is ************. My Daughter Suzi Gaubs contact number is ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩