Complaints

This profile includes complaints for Ressler Motor Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ressler Motor Company

  8476 Huffine Ln Bozeman, MT 59718-8197

• 

  Ressler Motor Company

  512 W Main St Belgrade, MT 59714-3800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enclosed the review I left them.the last I heard from them was about 3 weeks ago.i called them and the service manager was going to check into it and call me back,never heard a word from anyone.they sent me home in an unsafe vehicle!

  Business Response

  Date: 01/14/2025

  Hi *****,

  Our Toyota ************ managers have been in conversation with you since your original review posted on ******, since taken down. We can see that the two reviews you've posted to ****** were removed by the original poster, including the screenshot you provided.
  
  I just spoke to our management in the Toyota ************ and was told that after our service manager reached out to address your concern, it was confirmed that we ordered new lug nuts (after advising that the ones you had on your vehicle were not the right size). Our service **** has reached out, as the lug nut are now here and we are prepared to do the repair free of charge, as already discussed.
  
  We have not heard back regarding when you will come in to have this taken care of, as we take complaints and feedback very seriously - especially when it comes to safety.
  
  Please reach out to our service manager directly, again, if you do not hear back from him today or tomorrow. I have just request that he give you a call to address this with you via phone.

  ****** Morrison **************

  Best regards,

  ******** ******
  Marketing Manager

  Customer Answer

  Date: 02/26/2025

  Their response is totally wrong.i spoke to someone and explained that the lug nuts were not the problem.after Toyota let me leave with an unsafe vehicle according to them .I went to a local reputable tire shop in ***********************, called all service tire.***** is the owner.he took my truck in and pulled the rear drum and found a clump of paper on the back of the drum keeping the drum from sitting flat on the axle.ressler pulled the drums to check the brakes and that's why they thought the lug nuts were wrong.must have been some game playing between the mechanics with my ********** I paid ressler Toyota $30 something dollars to rotate my tires and I paid all service $65 to fix what Toyota screwed up.i called them they have never called me.last time I spoke to them they said they would check into it and get back to me and I never heard back from them.this is far from over.

  Business Response

  Date: 03/18/2025

  Hi *****,
  We have the lug nuts here ready for you. We have tried to reach you multiple times to let you know that they are here. We will put these new lug nuts on for free, as previously discussed. You can give us a call at ************** and we will discuss the issue further. Our goal is to ensure your vehicle is safe to operate. 
  We did reach out to *********** Tire to look further into the issue with your brakes issue you included in your feedback here. Unfortunately they shared with us that they did not keep record of the service performed. During your time at Toyota of Bozeman, we did not do an inspection of the internal portion of the drum brakes, so we wanted to speak to the other service team as that comment came at great concern for us. Again, please reach out directly. We attempt to call you again this week.
  Thanks, 
  Toyota ******************

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 04/09/2024 when I purchased a White 2021 Ram 1500 from Ressler. Upon purchasing, they came over to my salesman's cubicle and asked if I would like any warranties, other insurances, etc. I purchased the *** Insurance coverage they were offering as I did not fully understand it, and wanted to make sure I was covered in case of a horrible/unforeseen scenario. I was told that this could be cancelled at anytime. A day passed and I emailed Ressler to let them know that I in fact did not need this *** Insurance and they confirmed and let me know that it would be cancelled in 30 days, as it had already been submitted to the bank (this *** cost was financed with my pickup loan). After those 30 days, I emailed them back to confirm it had been cancelled, in which they confirmed. However, I still have yet to receive a refund check to myself or my loan servicer ***** of America). I have contacted Ressler's *** Insurance Administrator and they responded back that they had no record of this *** Insurance for my vehicle (sent them my VIN and full name). I then have been trying to contact Ressler with no response back from them for the past month. I have email back up for all of the mentioned conversations above.All I would like is for an answer as to where my *** Insurance Refund check is at. I am accruing interest on that amount each day that it remains in my pickup loan. (About $1,200)

  Business Response

  Date: 08/09/2024

  Hi there,

  Our Sales Manager at Ressler Chevrolet spoke with this customer and has since resolved the issue. The *** cancellation has been sent to the customers bank and we are awaiting customer confirmation of the $1,200 being applied to the loan statement.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I reserved a rental vehicle 7 weeks in advance for a set price point. Given our requirements and the timeframe we based out travel plans on having this rental vehicle during our trip.Approximately ten days after booking, the dealer chose to cancel our reservation with the sole justification that "demand was high, and they can charge more". Rather than contact us and offer an amendment to the rental agreement, they simply cancelled and left us hanging, and have not returned our phone calls.

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** Silverado has paint peeling on every single panel . When I visited Ressler Motors they said there was nothing they could do because my VIN # not on the recall list. I visited several more times in person , with phone calls & email for help . No one has reached out . With cost of living and new vehicle prices so elevated I plan to drive my truck many more years . The general public is commenting on my vehicles xo condition as an obvious defect in the paint . Please help - I have tried all avenues to have them go to bat for me w GM and get my truck painted with non defective paint . Frustrated & disappointed to say the least as a long time GM customer . Thank you

  Business Response

  Date: 11/06/2023

  I do believe that the paint is an issue on the truck. Unfortunately, General Motors warrants paint the same way they do mechanical parts under their 3/36 (year/mileage) bumper to bumper warranty. The issue was not reported till the 6,7 year **** and 120k+ miles. ******* of us have reached out to the company and they are a hard no on GM paying for a repainting on the truck. GM has offered a trade in allowance of $3000 over actual cash value. You have informed me that financially this isn't a good time for you to purchase a new vehicle, therefore there isn't anything more I can do.     

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted a price to reset the key for a car we purchased & have legal title to. This can only be done at a designated dealership. The car was purchased hased from Ressler by previous owner so they had manufacturer records for replacing the key. We towed the car from ********** to Bozeman at our expense and now they are saying all these other things need to be fixed that were not even associated with the replacement key & are trying to charge us for a bunch of s*** we didn't ask or approve to do.

  Business Response

  Date: 05/02/2023

  Customers name is ********************* ************

  This complaint was made by ******* on *****'s behalf

   

  Story in Bullet points:

  Customer gets key and instructions on programming and chooses to try it on his own

  Customer is unsuccessful at programing

  Customer tows vehicle "from ********** to ********************** at our expense"

  Service advisor calls customer to see what is wrong with his vehicle 

  Customer states issues wrong with vehicle

  It is a service writers duty to notate issues that the customer claims.

  RO (attached) was given to a tech

  Tech recommended work to fix ALL issues stated by customer

  Customer was not happy with price

  Customer called Dealership BDC ********************* Center) and requested to speak to a manager.

  Manager called the customer @ around 4PM 5/1 and settled everything. Customer was told on the phone that we will ATTEMPT to program key. If key fails to program that he still owes us for programing. Both parties hung up happy.

  Car is here today 5/2 and will be getting work done hopefully today.

   

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ressler Motor Company discounted a trade-in because of a mechanical issue, but failed to ensure the new vehicle being sold was in working condition. They are a "no hassle" dealership. Therefore, they should ensure vehicles are in working condition at time of sale. And if not in working condition, this should be disclosed in the notes. I believe Ressler Motor Company should be audited for fraud on trade-ins. If the vehicle I purchased at time of trade-in (previous owner) was discounted because of the electronic failure, and this was not disclosed (and it wasn't) to the new owner (myself), or discounted appropriately at the time of sale, Ressler Motor Company should be held liable.

  Business Response

  Date: 04/20/2023

  First document is "As is" will be the As Is Buyers Guide that ***** signed stating that the dealer does not provide a warranty for any repairs after sale. Signature on page 2.

  Second you will find "Service Contract" with her signature on it.

  Third is the "Repair Order" on 4/19. The states that 110 outlets inside of tuck and in bed are inoperable.

  Here is a little timeline: 
  Customer is verbally told that we will have to see if this is covered under her Service Contract. This can sometimes take over 24 hours. Customer picked up vehicle around ****** 4/19. We close at 6PM 4/19. At 7:40 PM 4/19 she makes a complaint to BBB. We were made aware in the morning of 4/20 that it will be covered under her service contract with no cost to the customer. She was called and briefed on the situation. She will be coming in to get it fixed.