ComplaintsforCash Advance Now
Loans
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was told that I could skip a payment as long as was not back to back on the modified payment. I chatted and asked to do this. I was told not a option and was basically called a liar even though I have proof. The person was very rude and tried to give me so called options that don't work. I need them to give me the option I was told I could doBusiness response
09/03/2024
********************************* BBB BBB Case Number: 22198496
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments,good or bad, very seriously. The following is our response to the items noted.
We would like to take this opportunity to provide you with some background information on our company and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community.
We would also like to apologize for any miscommunication and resulting inconvenience experienced by ********************************* related to our payment modification process as we always strive to offer exceptional customer service.
We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ********************************* is legally binding. Thus, we have every right to expect payment as scheduled in the agreement. To date, ********************************* has only made a partial repayment towards the total outstanding loan balance.
Nevertheless, we will communicate with ********************************* directly in an effort to resolve their concerns. Correspondingly,*********************************, at their convenience, may call our customer service line,and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowCustomer response
09/03/2024
Complaint: 22198496
I am rejecting this response because:
I already delt with customer service and was told that I can not do as i was previously told I could do. I even told them that I have proof that I was told I could skip payment as long as was not back to back with modified and was basically called a liar. Your company lied to me and unfortunately did not allow me to do as I needed when I was told I could do that and caused me even more stress due to over draft acct because of my extremely unexpected expense that came up.
Sincerely,
*********************************Initial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 6th 2024, I received a denial letter for a loan. I have not requested services from this company. This is Fraud.Business response
08/15/2024
************************************** BBB 22098524
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* *****************
Cash Advance Now received a loan application in *************************-Carneys name and subsequently completed underwriting. The application on file was withdrawn and a notice of adverse action was sent to ************************************** on August 5, 2024.
If fraud is suspected, we ask that ************************************** file an Identity Theft Report with the ************************ at ****************************** and with their local authorities, and then email a copy of these reports to us at ******************************** for our records and so that we may take internal action on the account.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowInitial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Experian. / *********************************** LLC, DBA Cash advance Now. is in violation of multiple laws set forth by Congress in regards to the following account # ************. ** U.S. Code ***** ( 2 ) ( a ) ( i ) states that the consumer report does not include information solely as to transactions or experiences ( payment history, charge off status ), between the consumer ( myself ) and the person (r.) making the report. Additionally, 15 U.S. Code 1681 s-2 ( a ) ( 1 ) ( A ) states that A person ( ************ Finance LLC, DBA Cash advance Now.) shall not furnish any information relating to a consumer ( ******************* ) to any consumer reporting agency (XXXX, ***** ) if the person knows or has reasonable cause to believe that the information is inaccurate. *********************************** LLC, DBA Cash advance Now. can not collect on a discharged debt. This is now considered a certificate of indebtedness per the *** and income can not be reported. The *** Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes reporting of this account inaccurate! I provided a screenshot from the *** website. By Definition, the *** Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate. I never received a 1099-C from *********************************** LLC, DBA Cash advance Now. for the cancelled debt the account #***** / full amount { {$ *******} } in order to file as ordinary income. Where is my 1099-************************************* LLC, DBA Cash advance Now. is clearly writing off debt with the *** without sending out 1099-C as required by the *** for debts greater than { {$600.00} }. This is unsatisfactory! *********************************** LLC, DBA Cash advance Now. has been HEREBY PUT ON NOTICE that they are furnishing incorrect inaccurate information. In *********************************** LLC, DBA Cash advance Now. terms and conditions they agreed not to share my information with non affiliates.Business response
07/31/2024
******************* BBB 22034764
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community. Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
Our process should not affect consumer FICO scores. Cash Advance Now does not perform credit checks with the three major credit reporting bureaus, but we may use alternative providers to verify identity data points and active military status. These alternative providers may use information obtained through the major reporting bureaus, and these checks may simply show up as soft inquiries on consumer FICO reports.
It appears the complainant is claiming Cash Advance Now is somehow responsible for the inquiries and violations appearing on their credit report. We can confirm that Cash Advance Now is not affiliated with any of the entities that appear on the complainants credit report. While we strive to provide excellent customer service, we cannot control the actions of unaffiliated entities and banking institutions, and we suggest the complainant seek recourse against those entities.
We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ******************* is legally binding. Thus, we have every right to expect payment as scheduled in the agreement. To date, ******************* has only made a partial repayment towards the total outstanding loan balance.
We will communicate with ******************* directly in an effort to resolve their concerns. Correspondingly, *******************, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowInitial Complaint
07/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 04/03/24, I was looking at loans for $550, when I saw how high the rates were for Cash Advance Now, I closed the tab and DID NOT SIGN ANY DOCUMENTS. The next day (04/04/24), I get a deposit of $550 in my bank, I thought maybe I had sign something and started my payments of $78.34. I have successfully done 10 payments of $78.34 which should be MORE THAN ENOUGH to repay a loan of $550. I get an email says my payment had been returned and I still have a balance of $2045.68!!! For a LOAN OF $550!!! And it was being sent to collections!!! This is freaking ridiculous as Ive already paid off $550!!!! And should not have remaining balance!!! Apparently, ** suppose to be paying $78.34 until 12/12/24 with a final payment of $62.18 on 12/19/24 again for A LOAN OF $550 that I DONT EVEN RECALL SIGNING A DOCUMENT FOR. YET THEY HAVE RECEIVED 10 PAYMENTS OF $78.34 WAY OVER PAYING $550. I do not believe I owe this company any MORE MONEY let alone $2,045.68. Let me repeat THIS WAS A LOAN FOR $550.Business response
07/11/2024
*********************** BBB 21935373
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community. Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
Second, ****************** received a loan application in ****************** name and subsequently completed underwriting. A fully signed loan agreement purportedly executed by ***********************, including ACH authorization, was received on April 4, 2024. All payments collected thereafter were made in accordance with the loan agreement.
Third, we certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by *********************** is legally binding. Thus, we have every right to expect payment as scheduled in the agreement. To date, *********************** has only made a partial repayment towards the total outstanding loan balance.
We will communicate with *********************** directly in an effort to resolve their concerns. Correspondingly, ***********************, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowCustomer response
07/19/2024
Complaint: 21935373
I am rejecting this response because: I do not remember every sign a contract, when I noticed how high interest was, I excited out of tab and again signed NOTHING!! So no, I did not sign anything agree to this loan.
Sincerely,
***********************Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
While paying off my loan in full, the Cash Advance Agent charged my debit card twice for the payment in the amount of $1,252.56. The payoff amount was $626.28. After I informed them of the error, I was hassled to call my bank with them on the phone to verify their error. Although, the error was verified, Cash Advance refused to refund my money to my bank account that day. I made them whole that day by paying off my loan in full. Cash Advance left me holding the bag with an overdrafted account. Its unfair to me that they were enriched today, and I was not. Poor customer relations. I need the bureaus help to get my money back.Business response
07/10/2024
********************* BBB Complaint ID: ********
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community. Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
****************** would like to address all of ***************** concerns. Cash Advance Now did not refuse to refund the complainants overpayment. A refund was issued the same day to ***************** bank account. This process, unfortunately, is not immediate. We do apologize for any inconvenience caused by the overpayment, and the time it takes to process such refund transactions. We have not been made aware of any overdraft fees associated with the overpayment. We encourage *********************, at their convenience, to contact our customer service line with information related to any overdraft fees so that we may completely remedy the issue.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowCustomer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am being harrased by this company to pay a loan that I did not take out. I have no idea how to stop the harrassement and they will not give me any details unless I give them confidential information.Business response
07/01/2024
*************************** BBB Complaint ID: ********
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments,good or bad, very seriously. The following is our response to the items noted.
We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community. Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
****************** received a loan application in ********************** name and subsequently completed underwriting. A fully signed loan agreement purportedly executed by ***************************,including ACH authorization, was received on March 28, 2023. On April 3, 2023, we received communication from *************************** revoking ACH and advising that she never applied for a loan. At that time, *************************** was advised to file an Identity Theft Report with the ************************ and with their local authorities, and then send us a copy of these reports for our records.
The requested documentation was never received,and thus normal collection processes resumed on May 9, 2023. As previously advised, if fraud is suspected,we recommend that the complainant file an Identity Theft Report with the ************************ at ****************************** and with their local authorities, and then email a copy of one these reports to us at *********************************
We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement purportedly signed by *************************** is legally binding unless we receive identify theft documentation indication otherwise. To date, *************************** has not made any repayment towards the total outstanding loan balance.
We will communicate with *************************** directly in an effort to resolve their concerns. Correspondingly,***************************, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowInitial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was lied to. On 5/31/24. I called twice and ******** , another lady told me same day advance. They did not say anything about only business day !!! I have bills due on 6/1/24!!!!!!!!!!!!!I applied for $600.00 on 5/31/24. Agent ******** sent me my consent form which I have gave him my banking information. I received an approval along with my signature of acceptance. He sent me my payment list . ****** starting on 6/14. He assured me it would arrive at the end of business day. Which I call to verify because I received a phone call from them . When I call to check . The agent said . There was no need to worry he said ! II was supposed to be fine !!!and I completed at 10 am . Where is my money ?! You have my information. It is 6/1/ Saturday. No money ever came !!Business response
06/10/2024
*********************** BBB 21788155
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* ***************** Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
Upon a review of our records, we can confirm that the loan was signed, approved, and that funds were disbursed on May 31, 2024, to the bank account on file. However, the bank account on file determines when the funds are made available to the customer. We certainly apologize for any confusion or difficulty experienced by the complainant, as our primary goal is to satisfy our customers, but we do not see any indication that a problem with this account exists.
We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by *********************** is legally binding. Thus, we have every right to expect payment as scheduled in the agreement. To date, *********************** has not made any partial repayment towards the total outstanding loan balance.
We will communicate with *********************** directly in an effort to resolve their concerns. Correspondingly, ***********************, at their convenience,may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowInitial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I repaid this loan; the interest rate quoted to me was half of what it actually ended up to be. This loan was more than paid off, and I believe they are illegally trying to collect more from me.Business response
05/02/2024
************************* BBB 21628994
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* ***************** Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
Second, we certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ************************* is legally binding. Thus, we have every right to expect payment as scheduled in the agreement. To date, ************************* has only made a partial repayment towards the total outstanding loan balance, and has not even repaid the principal balance on their loan, despite the claims made in the underlying complaint.
We will communicate with ************************* directly in an effort to resolve their concerns. Correspondingly, *************************, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowInitial Complaint
04/26/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
When I originally applied for Cash Advance now, I was having difficulty with my application when I called in I was informed that they do not usually work with clients. They get paid once a month then they switched up and said that they do but it would change the way that I would pay them back, and it was exceedingly more, I mentioned that that was a bit too expensive and then at the time I was not interested in those rates and the person pushed and I said no and I declined. At the time I said I was no longer interested. I didnt continue to get applications and did not see the terms. While I was in the line next thing, I know I am sent another agreement which I was not expecting and did not see the same terms discussed on the phone previous. I had already declined so when I asked about these terms signed this thinking that they had a thinking that they had amended the agreement to become more favorable. The person had a hard time explaining in the terms to me and I wasnt quite understanding of it so I was still set to decline. After getting off the phone, I saw another agreement that was different a lot a tad more favorable and I thought to give it a chance. At that time I was not explained just how high the interest rate was and did not realize that the agreement also would take a monthly fee of $356 out of my account. The terms outlining this say that for the amount I financed I would pay several thousand dollars, which is not clear on the documents I was sent. I have now paid over $650 on this loan of $550 and apparently will be set to pay this until October at this shocking rate.Business response
05/02/2024
************************* BBB Complaint ID ********
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments,good or bad, very seriously. The following is our response to the items noted.
First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community. Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
Second, we certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ************************* is legally binding. Thus, we have every right to expect payment as scheduled in the agreement. To date, ************************* has only made a partial repayment towards the total outstanding loan balance.
We will communicate with ************************* directly in an effort to resolve their concerns. Correspondingly,*************************, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance NowCustomer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has reached out to me in writing with an amicable and resolved response from one Agent ************, which I will hold in my records.
Sincerely,
*************************Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 03/18/24. I took out a loan for $600 with repayments of $155.48 every two weeks. I made my first payment of $155.48 on 03/29/24 which is not displaying from my online account with them. Earlier this week I chatted with an agent named ******* and asked her why isn't my payment displaying so I could keep up with it and she stated that it takes 3-5 days for it to show up online. Well, today I should be able to log on and see that display which I have not. I knew how tricky these people were when I took out the loan so they need to do their job and put that I made a payment on that date and stop playing around.Business response
04/12/2024
************************* BBB 21534204
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the ******************* Indian Community.
We would also like to address the complainants concerns with respect to their first payment. ******************* first payment was received on March 29, 2024 and was applied to their balance in accordance with the terms of the loan agreement.
We will communicate with ************************* directly in an effort to resolve their concerns. Correspondingly, *************************, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance Now vuCustomer response
04/12/2024
Complaint: 21534204
I am rejecting this response because: Like I stated before if it was applied to my account I should be able to view. They are liars. they it is this way because my interests changes daily and that has nothing to with me being able watch my loan and where my money is going. they talk about how I have only made one payment as if it nothing. They should be happy that people are foolish enough to deal with them after what they have done to so many people. I got an email talking about a one time settlement of $444.52 but still can't talk to anyone when i call. Next step ********** of ******** Finance. Great Plains isn't even legal in my state.I won't settle with people who are ghosting me!
Sincerely,
*************************Business response
04/26/2024
************************* BBB 21534204
Dear Better Business Bureau:
Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
We communicated with ************************* directly in an effort to resolve their previously expressed concerns on April 12, 2024. As indicated in our prior response, ******************* first payment was received on March 29, 2024 and was applied to their balance in accordance with the terms of the loan agreement.
Despite the complainants claims in their rejection of our initial response, ************************* has in fact been in communication with our customer service representatives and advised that he will be calling on April 26, 2024 to make final payment arrangements to satisfy the remaining principal on his account, which we had previously offered to accept as settlement.
As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
Respectfully,
Cash Advance Now
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Contact Information
PO Box 569
Hays, MT 59527-0569
Business hours
Today,6:00 AM - 6:00 PM
| MMonday | 6:00 AM - 6:00 PM |
|---|---|
| TTuesday | 6:00 AM - 6:00 PM |
| WWednesday | 6:00 AM - 6:00 PM |
| ThThursday | 6:00 AM - 6:00 PM |
| FFriday | 6:00 AM - 6:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
32 total complaints in the last 3 years.
18 complaints closed in the last 12 months.