Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Hello, I took out a loan with Cash Advance Now and I am highly disappointed. The company is very predatory when it comes to the interest rates of their loans. The loan I took out had well over a 600% APR. The original loan was $900 and now I owe way over this. This should be illegal. I was young and the company took advantage of the fact that I needed to pay bills. This is a tribal loan, and they have no validity in court. I have done my research and know that Cash Advance Now is a scam.

  Business response

  02/06/2025

  **** ****** BBB BBB Case Number: 22867260
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments,good or bad, very seriously.  The following is our response to the items noted. 
  
  First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer.  ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the ******************* Indian Community.  Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing.  The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  Second, we would also like to address the complainants assertion that Cash Advance Now is predatory, which is unfounded.  Cash Advance Now informs our customers that this is an expensive form of borrowing, and we even encourage our customers to prepay (with no penalty) to reduce the overall cost of borrowing.  We go further and inform our customers that our product is not meant as a long-term financial solution.  We also allow our customers to cancel their payment obligations under their Loan Agreement (at no cost), no later than 3:00 p.m. Mountain time of the next business day immediately following the Disbursement Date.
  
  Third, we certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by **** ****** is legally binding.  Thus, we have every right to expect payment as scheduled in the agreement.  To date, **** ****** has only made a partial repayment towards the total outstanding loan balance. 
  
  We will communicate with **** ****** directly in an effort to resolve their concerns.  Correspondingly,**** ******, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now

  Customer response

  02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  01/25/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was approved for a 600. Loan got deposited in a very old checking account so it was returned to them to reissue to my current bank then I was denied WTF...****** ****** **********************

  Business response

  02/04/2025

  ****** ****** ***** BBB BBB Case Number: 22858757
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments,good or bad, very seriously.  The following is our response to the items noted. 
  
  We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer.  ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the ******************* Indian Community. 
  
  We would like to address ****** ****** concern about being denied after a bank change. Our system either approves or denies our applications by internal processes. Unfortunately, not all accounts are able to be funded.
  
  We would also like to address ****** ****** recent denial of credit concerns. When applications are received by Cash Advance Now, they are processed through underwriting.  If an application does not fit our underwriting criteria, it will be declined, and a Notice of Adverse Action will be issued to the consumer.  As indicated in said Notice, a more specific statement regarding the reasons for denial can be requested directly from Cash Advance Now.  To date, ****** ****** has no financial obligation to Cash Advance Now. 
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now

• Initial Complaint

  01/21/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had applied on a site for a ***** dollar loan and now since then have been flooded with application acceptances for small loans I didn't apply for. I ignored them. Then one day I got 700 dollars deposited into my account from **************************, immediately confused me cause I applied for no such loan. I find their number and call and they tell me where to pay. I've had loans before and they said it was weekly payments of 95 dollars. So I figured I pay back until my debt was paid. 8 weeks go by, they're still trying to take money out my account. I finally access their app (first time ever mind you, outside of looking for a phone number), it has me paying 95 dollars every week until September! I never was made aware nor did I agree to any of this. I figured I'd just pay back the 700 + maybe 100 or so in interest, not thousands of dollars. I called them again and they're aren't willing to cooperate. I've paid more then my 700 back I owed them, please help. I'm not a small business, I'm a hard working father. They're claiming I e-signed but never have I ever.

  Business response

  01/30/2025

  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments, good or bad, very seriously.  The following is our response to the items noted.  
  
  We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer.  ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community.  Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing.  The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  ****************** received a loan application in ****** ***** name and subsequently completed underwriting.  A fully signed loan agreement purportedly executed by ****** ****, including ACH authorization, was received on November 7, 2023.  ****** ****, in communication with a customer service representative, was advised of the identity theft procedures on January 21, 2025.  To date, we have received the proper documentation regarding this claim and have initiated the appropriate procedures to address the issue. 
  
  We take matters of identity theft seriously and are committed to resolving the account in a timely manner.  If ****** ***** has any additional questions regarding their account, they may call our customer service line, and they will be directed to a representative who can assist them.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product.  Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now
  

  
  

  Customer response

  02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  12/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is misleading, untruthful and practices the most predatory practices imaginable. I an quoting directly from their own response, "Cash Advance Now discloses total cost to a borrower if only the minimum payment schedule is followed and we inform our customers that this is an expensive form of borrowing." They do not give you any of this information and most definitely do not tell you any of these stated things. I only found out that i would be expected to make NINE payments of ****** when i asked and right before the person i was speaking to hung up on me! If i had been given any of these details, had been able to review any loan documents ( which did not upload until days later,) i would never have used this company and definitely would not have even approached the issue of a loan. What they state is happening is not occurring! They want to appear to be open and honest in their dealings and that is not the case at all!

  Business response

  01/06/2025

  ****** ****** BBB 22739490
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments,good or bad, very seriously.  The following is our response to the items noted. 
  
  First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer.  ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community.  Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing.  The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  Second, we would also like to address the complainants assertion that this transaction was misleading, untruthful and predatory, which is unfounded.  Cash Advance Now informs our customers that this is an expensive form of borrowing,and we even encourage our customers to prepay (with no penalty) to reduce the overall cost of borrowing.  We go further and inform our customers that our product is not meant as a long-term financial solution.  We also allow our customers to cancel their payment obligations under their Loan Agreement (at no cost), no later than 3:00 p.m. Mountain time of the next business day immediately following the Disbursement Date.
  
  Third, we certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ****** ****** is legally binding.  Thus, we have every right to expect payment as scheduled in the agreement.  To date, ****** ****** has only made a partial repayment towards the total outstanding loan balance. 
  
  We will communicate with ****** ****** directly in an effort to resolve their concerns.  Correspondingly,****** ******, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now

• Initial Complaint

  12/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for a loan from cash advance now for $700. But after I read the fine print and saw I was being charged 676% interest I decide not to take the loan. But they still put the money in my account and when I tried to return the money they wouldn't accept it back. And I have no routing number to try and have my bank return it. So now I feel anxiety about having to pay back over $3100 in payments. I can't afford that. How is this even legal on any level. This is criminal.

  Business response

  12/23/2024

  **** ******** BBB 22697085
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
  
  We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* ***************** Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  ****************** informs our customers that this is an expensive form of borrowing, and we even encourage our customers to prepay (with no penalty) to reduce the overall cost of borrowing. We go further and inform our customers that our product is not meant as a long-term financial solution. We also allow our customers to cancel their payment obligations under their Loan Agreement (at no cost), no later than 3:00 p.m. Mountain time of the next business day immediately following the Disbursement Date.
  
  Cash Advance Now has already processed **** Jacquesss request to cancel their loan. As such, the complainants loan agreement has been cancelled and they have no financial obligation to Cash Advance Now.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now

• Initial Complaint

  11/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I initially took out a short-term loan with Cash Advance Now in August 2023. I have taken out a total of three loans with this company. In total, I have received $2,750 from this company. My partner unexpectedly lost his job and I cannot keep affording to pay this ridiculous rate. I have already paid a total of $4,122.13 back, which covers all of these loans plus $1,372.13 in interest. This is absurd! There is no way to escape this, which is just what companies like this want. The APR is well above the maximum allowed in the state of ******** and they are not a licensed lender. I have paid off this loan plus interest and I am requesting that my account be considered paid and closed so that I can focus on surviving my partner's unemployment. Please beware of this predatory lender!!!

  Business response

  11/22/2024

  ******* **** BBB 22568750
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments, good or bad, very seriously.  The following is our response to the items noted.  
  
  First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer.  Bright Lending is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* ****************.  Bright Lending discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing.  The APR is disclosed on the Bright Lending website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  Second, we respectfully note that Colorado law does not apply to Bright Lending.  Bright Lending is a wholly owned and operated entity of the ******************* **************** (Tribe) on the ******************* Reservation of ********  Bright Lending was established for the Tribes economic benefit and is organized and licensed under and operates pursuant to Tribal law.  Both our website and our consumer loan agreement explicitly describe the sovereign status of Bright Lending and clearly require the application of Tribal law to any business dealings with Bright Lending.
  
  We would also like to address the complainants assertion that this transaction was predatory, which is unfounded.  Cash Advance Now informs our customers that this is an expensive form of borrowing, and we even encourage our customers to prepay (with no penalty) to reduce the overall cost of borrowing.  We go further and inform our customers that our product is not meant as a long-term financial solution.  We also allow our customers to cancel their payment obligations under their Loan Agreement (at no cost), no later than 3:00 p.m. Mountain time of the next business day immediately following the Disbursement Date. 
  
  We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ******* **** is legally binding.  Thus, we have every right to expect payment as scheduled in the agreement.  To date, ******* **** has only made a partial repayment towards the total outstanding loan balance.  
  
  We will communicate with ******* **** directly in an effort to resolve their concerns.  Correspondingly, ******* ****, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product.  Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now
  

  Customer response

  12/02/2024

   
  Complaint: 22568750
  
  I am rejecting this response because: As stated in my original complaint, I have already paid a total of $4,122.13 back, which covers all of these loans plus $1,372.13 in interest. I am requesting a one-time courtesy of this account to be considered settled and paid because you have received much more than the original cost of all of my loans combined. 
   

• Initial Complaint

  10/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been a member of Cash Advance Now since last year. On October 7th,2023 I was eligible to take out a secondary loan of $700.00 weekly on Fridays. I had gone out of town October 16th,2023 due to a family emergency. When I returned my hours were reduced I had requested to revoke my ACH until I was able to get back on my feet. On December 30th,2023 I reached out to CFPB and I received a response on January ******* and the response I received said I have partial payments.and that Cash Advance Now is willing to make a settlement of $447.00 The payment plan began on May 31st,2024 of $44.78 8 bi weekly payments. I reached out in June and asked if I can make my payments monthly instead and my first monthly was July 26th,2024 of $75.00 and the Second Payment was $75.00 on August 26th,2024 and the last payment was made September 26th,2024 of $75.00. I was affected by hurricane ****** and because of that my hours were cut because my job closed due to hurricane ****** and I was out of work for 3 days. I asked if I can move the payment and it was deferred to November 26th,2024 of $75.00 making the maturity date to January 27th,2025. I am trying to get back on track the balance on this settlement is $178.03. I am on a fixed income barely getting by and I have been struggling financially for a year and a half and I have Doctor's Appointments which is costing me money. I do not want to be struggling I would like to settle for what has been paid towards this loan and close this account. I look forward to a resolution to this matter

  Business response

  11/04/2024

  ****** ******* BBB 22484990
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. We note that this complaint was previously received and responded to. The following is our response to the items noted.
  
  As indicated in our prior responses, Cash Advance Now is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* ***************** Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  We communicated with ****** ******* directly in an effort to resolve their previously expressed concerns. Our settlement offer represented the remaining principal balance owed on the loan. All interest and fees were waived. Cash Advance Now was simply looking to be made whole.
  
  We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ****** ******* is legally binding. Thus, we had every right to expect payment as scheduled in the agreement. We have reached out to ****** ******* directly in an effort to resolve their complaint. ****** *******, at their convenience, may call our customer service line, and they will be directed to a representative who can assist them with any additional questions.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I continue to receive emails of adverse action from this business denying a loan that I never applied for.

  Business response

  10/02/2024

  ****** Maati BBB 22330211
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments, good or bad, very seriously.  The following is our response to the items noted.  
  
  First, we would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer.  ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community.  Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing.  The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer.
  
  Second, ****************** received a loan application in ****** Maatis name and subsequently completed underwriting.  Too date this application has been withdrawn and per ****** Maatis request, we have opted them out of our communications. 
  
  If fraud is suspected, we recommend that they file an Identity Theft Report with the ************************ at ****************************** and with their local authorities, and then email a copy of these reports to us at ************************************************************  for our records.  
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product.  Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now
  
  

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told that I could skip a payment as long as was not back to back on the modified payment. I chatted and asked to do this. I was told not a option and was basically called a liar even though I have proof. The person was very rude and tried to give me so called options that don't work. I need them to give me the option I was told I could do

  Business response

  09/03/2024

  ********************************* BBB BBB Case Number: 22198496
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB.  We take all comments,good or bad, very seriously.  The following is our response to the items noted. 
  
  We would like to take this opportunity to provide you with some background information on our company and our actions in response to our customer.  ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community.
  
  We would also like to apologize for any miscommunication and resulting inconvenience experienced by ********************************* related to our payment modification process as we always strive to offer exceptional customer service.
  
  We certainly understand that everyone faces financial difficulties from time-to-time, but the loan agreement signed by ********************************* is legally binding.  Thus, we have every right to expect payment as scheduled in the agreement.  To date, ********************************* has only made a partial repayment towards the total outstanding loan balance. 
  
  Nevertheless, we will communicate with ********************************* directly in an effort to resolve their concerns.  Correspondingly,*********************************, at their convenience, may call our customer service line,and they will be directed to a representative who can assist them with any additional questions.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now

  Customer response

  09/03/2024

   
  Complaint: 22198496
  
  I am rejecting this response because:
  I already delt with customer service and was told that I can not do as i was previously told I could do. I even told them that I have proof that I was told I could skip payment as long as was not back to back with modified and was basically called a liar. Your company lied to me and unfortunately did not allow me to do as I needed when I was told I could do that and caused me even more stress due to over draft acct because of my extremely unexpected expense that came up. 
  Sincerely,
  
  *********************************

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 6th 2024, I received a denial letter for a loan. I have not requested services from this company. This is Fraud.

  Business response

  08/15/2024

  ************************************** BBB 22098524
  
  Dear Better Business Bureau:
  
  Cash Advance Now is in receipt of the above-referenced complaint filed with the BBB. We take all comments, good or bad, very seriously. The following is our response to the items noted.
  
  We would like to take this opportunity to provide you with some background information on our company, its business practices, and our actions in response to our customer. ****************** is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* *****************
  
  Cash Advance Now received a loan application in *************************-Carneys name and subsequently completed underwriting.  The application on file was withdrawn and a notice of adverse action was sent to ************************************** on August 5, 2024.
  
  If fraud is suspected, we ask that ************************************** file an Identity Theft Report with the ************************ at ****************************** and with their local authorities, and then email a copy of these reports to us at ******************************** for our records and so that we may take internal action on the account.
  
  As noted above, Cash Advance Now is subject to robust consumer protection requirements.  We want to treat our customers well and ensure that they are pleased with our product. Thank you for the opportunity to respond.
  
  Respectfully,
  
  Cash Advance Now 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩