![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforCash Advance Now
6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from LaurieA
1 star07/26/2024
A terrible and unfortunate trap for anyone desperate enough to borrow money. Nothing less than demonic to offer people the chance to borrow money in a time of great need and in exchange, grossly overcharge them repayment amounts that can financially cripple them.Cash Advance Now Response
08/05/2024
Were sorry to hear of your negative experience. We inform our customers that this is an expensive form of borrowing, and the APR is disclosed on our website and in loan documents reviewed and signed by our customers. We strive to always provide exceptional service and communication, and we regret that your experience was not reflective of our commitment. Should you have any further questions or concerns, please call customer service at **************.Review from James S
1 star07/10/2024
I have been contacted by someone claiming to be an attorney and a court case has been filed for a loan from cash advance now that I know I dont have. Was informed that a warrant will be issued. Nowhere on any of my credit reports does this exist. How can they do this!!Cash Advance Now Response
07/15/2024
Cash Advance Now received a loan application in ************************* name. This application has since been withdrawn from our system per the customers request. We will block the complainants identifying information in our system unless indicated otherwise by them in writing. After a review of the application, we have determined that Cash Advance Now did not initiate any conversations with *********************** until the customer reached out to us informing us of this issue. As stated to the applicant during this conversation, if fraud is suspected, we recommend that *********************** file an Identity Theft Report with the ************************ at ****************************** and with their local authorities, and then fax a copy of these reports to us at ************** for our records. As noted above, Cash Advance Now is subject to robust consumer protection requirements. We want to treat our customers well and ensure that they are pleased with our product.
Thank you for the opportunity to respond.Review from Bonnie S
2 stars05/14/2024
Unlawful practices of cash advances I had applied for a second loan with this company and was denied I tried a third time and I was denied mind you that I had applied a month earlier and on my first installment I paid the loan in full so when I tried to get another loan I was declined, well out of the blue without signing any documents not stating anything about this amount of money that got deposited into my account $457 I don't know where this came from I had to do my research before I landed to these people mind you when the money did hit my account I was in shock I did not know where it came from because I just had my 341 bankruptcy meeting today so I could not possibly have applied for a loan because anyone that I had been applied for had declined so here's my question you cannot just put money into people's account unawarely and they don't know anything about it they are going to sign any terms they don't know how much the cost or anything don't even know when the first due date is this is unlawful and I don't feel obligated to pay the money back and if I do have to get it back they will only get back with you gave me without any penalties in it my terms of returning it to you I am really ****** about these illegal practices I thought way more better about this company but not anymore what is this about and how can this be lawful that you can just put money in people's account and then the man that they pay it back and then sign no kind of documents you can't show no documents or anything on this amount of money and furthermore I would have never got this much from them because I knew I wouldn't be able to head back and forth you would not have me paying thousands of dollars for $400 okay you do help people out at the time but you truly robbed them at the end and that ain't happening hereCash Advance Now Response
05/23/2024
Dear *********************,
Were sorry to hear of your negative experience. After a careful review of our records, it appears you currently have no financial obligations with Cash Advance Now.
We regret your experience was not reflective of our commitment and thank you for sharing your feedback.
We believe that this has already been resolved and sincerely appreciate your partnership in working together to resolve this matter.Review from Kassandra C
1 star03/02/2024
Hello, So I have screenshots of what was originally agreed on via loan agreement. Now I will pay off the loan amount borrowed which was 700 with no interest rate as that is criminal. I'm not paying an additional ***** you guys are freaking high. Having me sign a new loan to change to bi weekly payments which I also have screenshots of my agreement and you guys taking out money just like that because someone from your team told me I was on weekly payments. I'll hop on a call tomorrow and pay off the original loan no interest rate.Cash Advance Now Response
03/13/2024
Your feedback is incredibly valuable to us. We're sorry to hear about your negative experience. Our commitment is to consistently provide exceptional service and to maintain open lines of communication. We would be more than happy to engage in further discussions with you to address your concerns. Please feel free to contact our customer service team by calling ************.Review from Robert D
1 star12/29/2023
I tried to borrow $700, my quote was for 35 payments of $158. Obviously a gross example of usuryCash Advance Now Response
01/11/2024
Your feedback is incredibly valuable to us. We're sorry to hear about your negative experience. Cash Advance Now is committed to complying with the principles of federal consumer protection laws and regulations, as well as the laws of the Fort ******* Indian Community. Cash Advance Now discloses the total cost to a borrower if only the minimum payment schedule is followed, and we inform our customers that this is an expensive form of borrowing. The APR is disclosed on the Cash Advance Now website and is prominently displayed in loan documents that are reviewed and signed by the customer. Our commitment is to consistently provide exceptional service and to maintain open lines of communication. We would be more than happy to engage in further discussions with you to address your concerns. Please feel free to contact our customer service team by calling ************.Review from Kristina B
1 star09/01/2022
This company is nothing but a lowlife loan shark. A $1200.00 loan which I paid $748.00 over this last month. Now I call to pay it off and they say I owe $1696.00 still to pay of the loan. Really????? $3644 for a $1200 paid off after a month is a criminal act every which way you add it up. The customer service is horrible and extremely unfriendly and unhelpful. Their website does not show daily accruals and pay off rate. Nor does it give you a way to look at your balance or even pay it online. It seems as though they want to keep people in the dark so they end up paying through the nose. Most absurd company I have ever worked with. I had to speak to 4 people just to get it paid off because all the others were incompetent.Cash Advance Now Response
10/17/2022
Were sorry to hear of your negative experience. We strive to always provide exceptional service and communication in every interaction. We regret your experience was not reflective of our commitment and thank you for sharing your feedback. Should you have any further questions or concerns, please call customer service at ************.
Customer Review Rating
Average of 6 Customer Reviews
Contact Information
PO Box 569
Hays, MT 59527-0569
Business hours
Today,Closed
MMonday | 6:00 AM - 6:00 PM |
---|---|
TTuesday | 6:00 AM - 6:00 PM |
WWednesday | 6:00 AM - 6:00 PM |
ThThursday | 6:00 AM - 6:00 PM |
FFriday | 6:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.