ComplaintsforAsheboro Honda

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2016 Honda Accord in May of 2017, I also purchased the extended warranty at the additional cost of $1320.00. We were told and sold the contract under the 96 months/******* miles guarantee. They are now telling me my warranty is expired (however the 96 months or ******* miles haven't been reached). They back dated the warranty in an attempt to rip us off. The service date entered on the form is 1/18/2016 but we didn't even buy the car until 5/8/2017. They charged us for a warranty dated more than a year before we even bought the car.

  

  Business response

  07/09/2024

  We have responded to this customer's concerns in person, over the phone, through electronic means, and now through the BBB portal.  The answer remains the same:  The vehicle service contract certification this customer received took effect on the in-service date of the vehicle, not the date of this customer's purchase.   This is not our decision, it is the longstanding policy and condition set forth by the warranty company.  It is an unfortunate coincidence that the customer had a mechanical issue after the expiration of the warranty period.  We recognized their disappointment, and even offered discounted parts and service as a gesture of goodwill to the customer.

  Not only did the customer refuse our goodwill gesture, they escalated their verbal assaults on our employees, to include the use of profanity.  This is something we cannot accept in our business environment, and for the comfort and safety of our employees and customers, we have terminated our business relationship with ****************, and advised her that she is not welcome at our facility.

  Customer response

  07/09/2024

   I am rejecting this response because:
  
  Honda of Asheboro has never spoken with me in person, refused to return my calls, and emails. I have also never used profanity with them. This is on the verge of slander. I have contacted news 2 to show them my proof of unresponsive emails and  phone records.  We will be in touch thru our lawyers.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was about to have open heart surgery, and needed an engine out in a vehicle so we would jave a reliable car to get around in. I went and got quotes from a few places. The others were honest, but Asheboro Honda lied in order to get my business. They left me high and dry without my vehicle for a month past when it was supposed to be done. They tried to bait and switch me on a more expensive repair bill over their quote as well. The worst part was going through the surgery and not having reliable transportation set up due to their lies. What they did was very unethical.

  

  Business response

  06/03/2024

  While we regret that the engine replacement took longer than originally estimated due to circumstances beyond our control,  we feel good about the fact that we stayed in touch with the customer throughout the process and kept them apprised of the situation.  In addition, due to the unforeseen delay, the customer received a substantial $1000 discount from the original $7300 quote, which they failed to mention in the complaint.

  In the complaint, the customer requested a full $6300 refund for all of the parts and labor associated with removing an old engine,  supplying a new engine, and providing the labor for the installation.  This is not possible.  The $1000 discount has already been issued to address the customer's concerns.  In addition, we remained concerned about the accusations from the customer alleging dishonesty on our part, as well as the customer's ****** ****** review of our establishment, in which he referred to us as "scoundrels" in that public forum.

   

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 2, 2023 I took my **** Honda in for service. They indicated I needed to replace a part which would require full payment for this part until they could order the part - $820.02 which was made. Two months later and I still have not heard from the service department. When I look the part number up it is available on the Honda website at $300 less than the quote. So what's the holdup? Why are they sitting on my money? I have called and left messages but no one has returned my calls.

  

  Business response

  08/03/2023

  We Sincerely regret the inconvenience that Ms. ******** is experiencing.  

  We spoke with her via telephone today (August 3, 2023) and explained that the part she ordered is on national backorder with American Honda.  Hers is #8 in line out of 11 on the critical/rush list.  We placed the part on this expedited status in order to get it to her as soon as possible, and Honda is currently showing a shipment date of September 6. 

  In terms of pricing, we shared with Ms. ******** that fact(s) that it is a decades-old company policy of ours to charge the full amount upfront for special order parts.  Also, we explained that the price she saw online may be the result of a large Honda parts wholesaler in another state tat tends to offer ridiculously low prices to get customers attention, but often doesn't really have the part in stock, and/or there are ancillary fees that raise the final cost.

  Ms. ******** was gracious and kind in her acceptance of our explanation, and we remain committed to getting this part here for her as quickly and safely as possible.  

  Customer response

  08/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We was looking at purchasing a 2023 ***** *** at asheboro Honda, and upon arriving at the dealership for the first night we saw and test drove a black *** hybrid. The only thing we did not like was the seats. The *** didn't have leather. We then saw a *** ******* model in the show room and it was perfect. However they said it couldn't be sold until February. I told them that we wanted leather seats, and one of the sales manager Alex told us if we weren't going to be satisfied with cloth seats don't buy it. However our salesman Juan and the other sales manager Gabe said the could have them re-upholstered to match the factory seats in the *** ******* model. (Black leather with a special design and orange stiching). They said they had used them before and they were better leather. So we paid the extra cost. We then left with the car waiting for our appointment to get our seats re-upholstered. I drop the car off to get the seat installed and 7 days later Juan said it was ready. Juan sent me pictures of the seat and I could tell two things was off. One, the pattern of the stitching was not the same as the factory stitching in the car that we saw and ask for in the showroom. Second, the stitching that was in it was not up to factory standards. They are crooked and no where close to straight. All the managers and salesman agreed that it was not straight. However said there was nothing they could do and offered no solution to the problem. We have a delivery conformation form that promises factory matching seats and stitching signed by a dealer representative and by my wife. And this dealership still refuses and solution and has said all managers agree there is no further action required. Should we be stuck with a 2023 car and the payments when it is not what was agreed upon?

  

  Business response

  02/03/2023

  We would like to begin by stating that we are sorry that the customer is not 100% satisfied. Whenever it is possible to assist a customer following a transaction, we are always happy to help if anything can be done.

   

  During this transaction, the customer was informed that our leather provider is not able to replicate the proprietary Honda stitching PATTERN, but that they could absolutely match the color of the stitching, which is what the delivery confirmation in the customer's second attached photo states.  The end result is that the customer has a vehicle with a higher quality leather than that of the factory leather, with a perfectly matched stitching color, and a very similar stitching pattern to the factory pattern, which is what we promised in the delivery confirmation. 

  While we will always remain open to customer suggestions in terms of a resolution, we are unable to find anything that needs to be resolved or that can be changed in this situation.

   

  Thank you for your time.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  7/28/21 paid cash for a Honda HRV still waiting for my title. I have stopped in serval times and get the run around I just want to know what is going I want my title.

  

  Business response

  12/01/2021

  We understand and appreciate Ms. *****'s concern.   Therefore, we began investigating the issue immediately after we became aware of it.

   

  We have excellent news (which we we shared with Ms. ***** during her visit to our dealership yesterday).

   

  We contacted the North Carolina Division of Motor Vehicles (NCDMV) who is responsible for printing new titles.  In this case, they printed a title and mistakenly sent it to a different "******* *****" in a different city!  This is a rare administrative error by the NCDMV, which they admit is their fault in this case.  They are currently preparing a new title for the correct ******* ***** (our customer), and will be sending it to her this week.

  While we regret that Ms. ***** was inconvenienced, we are pleased to report that this clerical error had absolutely nothing to do with our dealership, nor was Ms. ***** given any incorrect information by our staff.

   

  Thank you,

   

  Chris L*****

  President and Dealer Principal

  Asheboro Honda

   

   

   

  Customer response

  12/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The only information I was given on my last visit after 3 other times was that it may have gone somewhere else. That is all I was told.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩