ComplaintsforLMS Parking Enforcement

• Initial Complaint

  01/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put a boot on a my guest’s car that had a guest pass inside the whole time. These thieves use coercion and extortion to make their money!! Will be reaching out to my team of attorneys regarding this extortion racket! I’ll also be filing a complaint for Consumer Financial Protection Bureau for this extortion.

  Business response

  01/05/2022

  Hello,

  Vehicles that are parked in violation to the posted rules of the community they are parked within are liable to be wheel locked or towed. This includes if the vehicle's parking permit or guest hang tag is not displayed properly. LMS Parking Management manages and enforces parking in accordance with all local and state ordinances.

  Respectfully, 

  LMS Parking Management

  Customer response

  01/05/2022

   I am rejecting this response because:
  
  Extorting money from legally parked cars isn’t good business. I’m going to report you to the CFPB. 
  

  Last night, I got my own vehicle booted as well in my OWN RESERVED parking space that I pay for. I called and explained that this is my own reserved parking space that comes with my penthouse and the guy on the phone still tried to get $100 dollars from me until I had the apartment manager call. It then took an hour and 15 minutes for him to get here and remove the boot! What kind of operation are you criminals running down there? 

• Initial Complaint

  11/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We parked in the lot beside the ****** ******** and paid via the usual app using the zone that was on the sign. There no indication that the service had changed recently until we came out of the restaurant and our car had been booted. I was unable to reason with Bobby or his supervisor Austin and we had to pay them an additional $120 to remove the boot. I’ll attach a screen shot showing the payment that was processed. I am requesting a refund from LMS. Please help me with a resolution. Thank you. Best regards, ****** ******

  Business response

  11/28/2021

  Hello,

  Signage is placed throughout the property notating the parking rules and regulations as required. LMS Parking enforces these rules in accordance with local and state ordinances. Unfortunately no refund or reimbursement will be processed as the vehicle was parked on the property in violation to the posted rules.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  11/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Sunday 11-14-21 I called LMS to remove a boot from my vehicle which they say was parked in a prohibited parking space. I began calling around 10am and after 10 plus calls and a hour later I finally got in touch with someone. They assured me that someone was on the way and that we could discuss the parking spot when they arrived. After a hour of waiting I called back and they told me they would send someone out, as if they never sent anyone after the first time I got in touch with them. After waiting for 30min I called the agent directly and he was very rude to me on the phone. He told me that I never called even though I left a voicemail and sent a text message to his phone as his voicemail had directed me to do so. At around 1pm the agent arrived and called me to let me know he was there. I asked if we could talk about the spot but he said he did not have time and asked cash or card. I tried to explain to him that the maintenance department told me I could park there, as well as multiple other residents. The spots were numbered all around me but I parked in 1 of 6 that were not. He proceeded to ask for payment after ignoring my questions/pleas. Agent was very rude and agitated. I handed him my credit card and ID and he then accused me of getting closer to him and said I was making him uncomfortable. Understand that I had to approach agent in order to complete the transaction. After an exchange of words agent proceeded to walk over to my vehicle and places my credit card and ID on my hood and proceeded to leave. Luckily my partner was there and was able to complete the transaction in order to remove boot. It took an hour to get in touch with LMS, took 2 more hours for LMS to arrive on site, I spent $160 and had to deal with a very rude agent, all for a car that never should have been booted. After speaking with the property staff they have told me there is no property manager and that they are in a transition period. Still waiting to hear from property manager.

  Business response

  11/19/2021

  Hello,

   

  We apologize if you had an extended wait time. Agents are dispatched to a vehicle in the order that they are received. In the community you visited non-permitted vehicles are required to park in marked "VISITOR" spaces only. All other parking spaces are for lease holding resident's vehicles. In one area of this community there are numbered reserved spaces for residents that correspond with their unit. "VISITOR" marked spaces can be found throughout the community.

  Respectfully,

  LMS Parking Management

  Customer response

  11/23/2021

   I am rejecting this response because:
  
  It was a little bit more than an extended wait time. It took an hour to get y’all to answer the phone and after I got in touch with someone they assured me an agent would be sent out. After an hour of waiting for the agent to arrive I called back to find out y’all had not sent an agent out after the first call! You also failed to acknowledge the way your agent conducted himself. Agent was more than rude throughout the entire experience. From the minute I called to the minute he left. The other issue is that the maintenance department of the apartment complex confirmed that I was able to park there as well as multiple other residents of the building. There is some sort of miscommunication between LMS, ***** ***** **********, and the residents. I have reached out to Stone Ridge management but there is no property manager at this time. I’m not sure that LMS, ***** ***** ********** management, and the residents understand the parking rules. I clearly parked in a spot that was not marked. If I had parked in a numbered spot or if the sign said visitors park in visitors only then I would have no problem paying the fee, but when the maintenance dept of the apartment complex assures me that I can park there, as well as other residents, then it is clear that the parking is not clearly labeled or explained. I not only paid $160 but i was stranded in Charlotte for 3 hours. Regardless of me receiving the boot even though I was in the proper spot, the fact that no one answered the phone for an hour, never sent an agent out, and the rude against, I believe that something should be done to my bill. I would also like for the apartment complex to clearly label the parking, as well as sending out a memo to all residents explaining the parking rules. 
  

• Initial Complaint

  11/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 11th, 2021, I was issued a boot on my car from LMS Parking in Chapman Place Apartments. I am a resident of Chapman Place, with a sticker pass certifying my car to be legally parked on the property. That day, I parked around the mailbox center of the apartment complex, which visibly didn't have any signs apprehending that action. I received a boot in that space, upon calling LMS Parking the representative was immediately rude, they stated there were signs which I looked for and it wasn't present. Upon arrival, the representative that was sent to remove the boot stated that the signs not being present "wasn't his problem" and I would have to pay for now but be possibly refunded. I spoke with the representatives of LMS Parking, Sebastian G****, and the manager of the leasing office who responded that it would take approximately 7-10 business days for me to be refunded. I never received the refund, the representatives from LMS Parking continuously hung the phone up in my face, ignored my emails, and told me they lost my card number which I gave to them but they never gave my refund. I have been dealing with this issue since September 11th, I never received a refund although I was told this was illegally committed. I deserve my refund back, please help.

  Business response

  11/07/2021

  Hello,
  
  LMS Parking manages and enforces parking in accordance with local and state ordinances. To speak with a representative you can call us at 828-263-8626 at anytime.
  Respectfully,
  LMS Parking Management

  Business response

  11/10/2021

  Hello,

  To further assist you please contact your local LMS Parking office.

  Respectfully, 

  LMS Parking Management

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am parked in a guest parking according to the neighborhood I’m in and they booted my car. According to all their terrible reviews, I am not the only one going through this scam. Please investigate this company for doing us wrong. The man, Mark, who works for LMS has been EXTREMELY rude and hanging up disrespectfully when im telling him I am ready to pay. I have work early in the morning and he has been hanging up on me when I ask where he’s been the las 2 hours and he’s been telling me ‘I’ll be there in 15-20 minutes.’ Then outrageous behavior he put before me and my pregnant soon to be wife upon arrival. I’m now short $160 and they had no right to take my Money

  Business response

  11/01/2021

  Hello,

  Thank you for providing those photos. We can see the vehicle was not parked in a marked VISITOR parking space as is required. We will review this to be sure our agent acted appropriately. 

  Respectfully,

  LMS Parking Management

• Initial Complaint

  10/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  So this business wheel locked my car and pet town ordinances here in Boone they are required to offer a receipt. It states “Whether requested or not”. So when he left I wasn’t offered any type of receipt or anything like that. I also collect and scan all my receipts for points because I am a penny pincher. They are ridiculous and quite frankly they shouldn’t be allowed to do business. I would either like my money back, or I want them out of Boone solely based on the fact that they can’t do their jobs in accordance with the law.

  Business response

  11/01/2021

  Hello,

  You can receive a receipt for your transaction by calling our corporate line and speaking with the Boone office. LMS Parking manages and enforces parking in accordance with all local and state ordinances.

  Respectfully,

  LMS Parking Management

  Customer response

  11/01/2021

   I am rejecting this response because:
  
  It doesn’t change the fact that they did not complete their jobs in accordance with the law at the time that the incident occurred. The ordinance quite literally says whether requested or not so this is not an acceptable response. 

• Initial Complaint

  10/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  LMS is the parking enforcement vendor for my apartment complex. They put a boot on my brothers car when it was parked in the correct spot and had the correct tags displayed. According the LMS the rules changed, making the spot residents parking and the car in question was a visitors car. The boot was placed on the car the night of 10/22. LMS never sent any communication regarding the rule change even if though they claimed they did and the property management company, **** ******** only sent an email regarding the change the morning of 10/23. Therefore the rule change was not made public knowledge until 10/23, after the boot was placed on my car. Meaning, the car was properly parked at the time of the boot being placed. I called LMS to dispute it and have someone remove the boot and spoke to 3 people, they were all extremely rude, 2 of which muted them selves and then just asked for payment, completely ignoring any of my questions. They were unprofessional and had 0 customer service. This company is beyond unethical.

  Business response

  10/26/2021

  Hello,

  LMS serves as the parking management and enforcement for communities that we service. In the event of a rule change that notification would come from the community. LMS does not make the parking rules and regulations.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  09/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 9/24/21 my permited car was booted at *** ********, because the front tire was on the line between spaces. Photographs of the car position while booted clearly show there was no interference with others parking in either space beside my car. The LMS agent that arrived an hour late to remove the boot was rude and made my daughter feel very unsafe. Pictures of the parking were sent to both Tripp at *** ********, and to Austin M***** with LMS. Austin admitted the parking position did not preclude parking next to the car and said the $90 dollar fee would probabaly re refunded. It has not been and Austin and his superiors have failed to respond to my emails and calls. Tripp at *** ********, has responded to emails in very disrespecful manner. These parties prevented my from using my vehicle, for a non violation of the parking regulations.

  Customer response

  10/10/2021

  I have not heard from the business in response to my complaint.

  After initially telling me they would likely refund the boot fee, they have not responded to multiple emails over the last 10 days.

• Initial Complaint

  09/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/26/21 this company illegally placed a boot on my car. I was house sitting for my mom who’s out of the country for a month and installing a spoiler on my car. At 10:15 I went to place the spoiler on the back my car and leave when I noticed a boot requesting 160 dollars for me to be able to leave. I have never parked at my moms overnight. I only park in front of her place when I vacuum my car or I’m detailing it as I have scoliosis and at 50 years old I’m not able to go up and down the stairs anymore. There are no signs in front of her residence not to park there and in the 1 year my moms been here, I have not once seen a LMS truck drive by here. Furthermore, why is a company in Boone enforcing parking in South Charlotte? I text the number explaining my health condition and offered to pay $50 and they refused. We are in a corona crisis and I’m unemployed and being asked to pay $160. Never. I have not been able to leave my moms in 2 days being held hostage against my will. PleaseHelp

  Business response

  10/26/2021

  Hello,

  Any vehicles parked against the posted regulations for the community are subject to being wheel locked. Most communities we service provide visitor parking spaces for vehicles without a parking permit. Pricing is nonnegotiable.

  Respectfully,

  LMS Parking Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩