Pool Manufacturers
Pentair Water Pool and Spa, IncHeadquarters
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Reviews
19 Customer Reviews
Review from Jessica W
1 star09/05/2024
Pentair has been terrible. My 2.5 year old pool pump that is under warranty went out 2 months ago and I still do not have a new pool pump.Review from Peter P
1 star08/07/2024
It took me quite some time, but I finally figured out the best use for a Pentair glowbright swimming pool light that is less less than two years old. Now that its full of water, its a great level.Review from Tina D
1 star06/29/2024
Horrible customer service. We had issues with our heater from the start "a lemon" lasted 2.5 years. They only warrant for 2 years when it should last much longer. Zero backing of their product and their customer service is awful.
Pentair Water Pool and Spa, Inc Response
07/01/2024
Hello,
Pentair's Resolution Team is available for assistance in order to find a resolution. The consumer should reach out to ******************************************* for any further assistance.
Thank you,
Pentair Resolution Team
**************Review from FRED N
1 star06/12/2024
I purchased the ***** 30. Originally installed 9/12/19 by a pool professional. Warranty cell replacement 12/8/21 then again 1/17/23, now 5/2024 the sensor is leaking on the third replacement and Pentair wont replace the sensor. The NEW unit lasted a little over a year. (My equipment is maintained by a certified pool professional) so it is maintained correctly. If Pentair is sending a replacement part, one would expect it to last at least thru the warranty cycle of a new unit. Less than four years and had to replace it three times and thats the quality that Pentair wants to put out. Might have to go another way!!Review from Gregory S
2 stars06/07/2024
I have to agree with the rest of the review. Support is horrible! Used to be good but now they have gone overseas and AI. Useless. Spent 3 1/2 hours on the phone and go nowhere. Directed me to a company that doesn't even have an address??!! Go Hayward or any else. Very disappointing. A couple of years ago you got someone right on the phone and boom, problem solved. Must have changed ownership? Stay away until they get their act together. They sell automaton equipment and when it goes down you need help soon, not weeks or years. Only reason I gave a 2 star is that the equipment is good, just no support.Review from George H
3 stars06/05/2024
Our Pentair pool lights all failed but were under Warranty. Local provider responded & replaced the lights under warranty. Eight months later one of the lights has failed. Pentair will not warranty the failed light since original warranty has expired. We don't use our lights very often. This light only had a few hours of use. The rest of our equipment is Pentair & has been very good. I would recommend their pool equipment but use a different pool equipment manufacture for your lights. **************, ******, **Review from DJ S
1 star06/05/2024
**************** bought brand new master temp 400, 2 months the heat exchanger went out. All they would say was sorry you mustve had bad water balance, nothing we can do. 5k down the drain.Review from Brian D
1 star04/23/2024
No customer service at all. I had a pool company I stall a new mastertemp 200 heater. Nothing but problems, and absolutely no help from Pentair. Don't buy anything from this brand.Review from Sarah B
1 star11/30/2023
Horrible customer service.Purchased a $2300 system for my parents in 2021. We needed it serviced because it wasnt working, but pentair doesnt service their products, nor will they direct you to someone who does. The customer service is horrible. It has been over a year trying to get help with the water system and I still do not have it fixed. I would never recoomend this company or product to anyone.Review from mark w
1 star11/01/2023
Products are poorly made And wont stand behind thier products. 1500$ filter didnt last 4 months and its clearly a manufacture Defect and they will not cover it. ***** will get you people.Pentair Water Pool and Spa, Inc Response
11/02/2023
Hello,I have left a message for the consumer and one of our Senior Technicians sent the consumer an email trying to resolve the consumer's pool concern.Thank you, Pentair *********************
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