ComplaintsforTake 5 Oil Change

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited the Take 5 on ********************** on friday 6/7 for a routine oil change, during my oil change they inform me that they accidentaly drained my transmission fluid and they will have to go buy the transmission fluid to pump the fluid back in since it is a closed system. They pump in the fluid and imform me i should be good to go, and they give me a number to call in case i have problems, well wen i get home and i park in the garage i notice that theres is a heavy leak of transmission fluid on the floor, so i call the number they provided (fleet response) and i file a claim, and im left without a car over the weekend. On monday morning i have my truck towed to the dealership and rent a rental car so that i can get to work, later the dealership informs me that take 5 overfilled the transmission by double the amount that should be in there. They also inform me that take 5 forgot to install the washer back on the drain plug which caused the leak. The total bill for the rental, tow and recommended repairs is near $2,000 on my basically brand new truck and i have yet to hear of any resolution from take 5 or fleet response as of 6/17.

  Business response

  06/18/2024

  ******************, 
  
  We're sorry to hear about the recent issues with your visit. This claim is being processed by Fleet Response, our 3rd party claims processing company.  For reference if needed, this is claim #*******.You should be in contact with a claims representative from Fleet Response, but you can call ************** and provide that claim number for updates regarding your case if needed. From the notes we've received, they're waiting on an updated invoice from the mechanic that reflects only the repairs needed from the transmission issue. 
  
  Thank you for your patience and your feedback!

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to get my oil changed and my oil plug was stripped. Instead of telling me to come back that they could not do an oil change your employees vacuumed oil out of my truck, then attempted to fill it and blew my motor.

  Business response

  06/18/2024

  **************,
  
  We're sorry to hear about the recent issues with your visit. This appears to be one of our franchised locations. Do you have a copy of your invoice so that we can look into this claim further?
  
  Thank you for your patience and your feedback!

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife has been going to Take5 for some time as her preferred oil change spot. On 3/29/24 she went and the next day she realized the drip pan was hanging down and was never resecured properly after the oil change. She called and they assured her they would fix it. She went back there on 4/3/24 to get that done. She assumed it was completed. It turns out they didnt have screws so they used plastic zip ties to secure it which obviously did not hold. This poses a major risk to her and other vehicles. We decided to take the car elsewhere to get it repaired which we did. On 5/18/24 I spoke to Shardel at the *************, ** location, who was the manager on duty. He let me know that ****** would have to handle this. I said that is great as ****** was there when this initially happened. ******* assured me that ****** would call me as soon as he was in. I never got that call from ******. Today, I called again to speak to ****** who again was not in. I spoke to *******, who recalled our conversation but then decided to hang up on me as if that was the best way to deal with me. I tried dealing with this at the store location. That did not work as they employees have no accountability, nor the store manager either. This could have seriously hurt someone and to ignore us after the fact and not take any responsibility does not seem to be the best route. The invoice number is ***** on 3/29/24 from the *************, ** location. I contacted customer service both via email and phone. I was given a claim number and no one ever followed up. They just do not care.

  Business response

  06/17/2024

  ****************,
  
  We're sorry to hear about the recent issues with your visit. At Take 5 Oil Change, we strive for fast, friendly, simple oil changes and we apologize that this visit wasn't up to our standards! This claim was collected by our **************** Team today and will be verified by our Claims Team as soon as possible. If the claim is substantiated, we will submit the case to Fleet Response, our 3rd party claims processing company, who will handle any repair or reimbursement. You may reach back out to Take 5 Oil Change **************** and reference ********** for any updates.
  
  Thank you for your patience and your feedback!

  Customer response

  06/17/2024

   
  I am rejecting this response because: they have had this complaint for a while before bbb and ignored it.  Thier response is that they say they will reply but I havent seen anything from them.  Im confident they dont care and this location is so poorly run as management doesnt care, so thats what they do there. 
  
  

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I usually do my oil change at ****** but since theyre always fully book I decided to do an oil change here at take 5 oil in ******************************. They messed up my oil pan and put in different s**** in making my truck leak oil , when took it to ****** they said I couldnt drive it like that due to it messing up the engine so I had no choice and left the truck overnight with ****** to fix the whole thing and they replaced everything that needed to be fix. I went back to take 5 to show them and tell them what they did but they said that it shouldnt cost that much to fix it but did not want to take the blame for it, I tried contacting the manager multiple times but hes not there , also I contacted corporate but the number is no longer a working number . I just want them to pay for what they did . Im living pay check to pay check I cant afford to pay for something this much.

  Business response

  07/03/2024

  ****************, 
  
  Do you have a copy of your invoice from Take 5 Oil Change so that we can review this further? I'm also not seeing anything in the diagnostic that confirmed why the oil pan would need to be replaced. 
  
  Thank you in advance, 

  Customer response

  07/03/2024

  I usually take it to ****** I didnt had time so I went to take 5 and they some how messed up the oil pan thats when ****** notified me about it when I did my oil change there goes the invoice where I had to pay , if you like you can call ******** his number is below the picture I took he was the advisor that told me about it. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  5/28/24 Was the date of the incident. $142.33 is how much I paid. I was there for an oil change. My issue is the workers there were very negligent. An oil change turned into having to go to the dealership because unbeknownst to me at the time they stripped out the oil pan bolt which is what caused the oil to drain out and replaced it with a bolt for a GMC truck, my car is a ******* I had to go back to take 5 because my car was leaking oil which I have photos. I came back to them and my car had leaked over 3 quarts of oil. They laughed at the matter and said they would fix it. As I was pulling out I heard a noise which ended up being my skid plate dragging the ground because they didnt secure it back on correctly and my car continued to leak oil and I had to go to the ****** dealership to have the oil and oil pan repaired and replaced on 5/30/24 that cost me $531.49. I have the pieces the dealership gave me back for proof of damage and a statement. Also take 5 suggested new wiper blades for *****. I agreed and only one of the blades was at that price the other was *****. Not sure why. I didnt agree to that I didnt expect to be out this kind of money for a simple oil change. The workers were very unprofessional about the job and so has the corporate office about my complaint. I am seeking compensation for not only the entire visit, but also the cost of the damage they caused to my car and the repairs. I have tried to reach out to the corporate office, but was only able to get a case number and nothing else. No one has returned any of my phone calls, nor the voicemails I have left. The whole experience has been a costly nightmare.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 27, 2024, My car completely stopped working and failed to start. I took the vehicle to a mechanic and paid $559.92 for repairs, but the problems persist. The mechanic most recently advised me that my engine was shot due to having no oil in the vehicle. The mechanic stated the last person to change the vehicles oil did not put a significant amount of oil in the vehicle, perhaps not even any oil at all, causing the major engine problems. I have tried multiple times to contact Take 5 through phone and through their website and they have never tried to reach out or respond back. Last month May 10th I even had my lawyers send a letter on my behalf stating the issue and how they are responsible. I have not heard any word back from the company and I am very disappointed of their lack of communication. My car has not been able to be driven since.

  Business response

  06/27/2024

  ********************, 
  
  We're sorry to hear about the recent issue with your service. Your vehicle drove nearly 2 months and 4000 miles after the service. The service done at the location in AZ was performed correctly, but unfortunately your vehicle is prone to well-known oil consumption issues due to the motor used. ******* and *** have been sued multiple times over these issues and it is well-documented across the internet if you'd like to investigate further. 
  
  Best regards, 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my oil changed at the ********************************************************* location on December 18, 2023. On March 16th 2024, I had a mechanic replace the starter on my car and at that point checked the fluids in my car and advised me that there was not a drop of oil in my oil pan. Absolutely nothing registered on the dipstick either. He checked underneath the car to see if it had a leak or anything and nothing was spotted. I call this location on Sunday March 17th to let them know about it. From that point in I have talked to several people and at the end was talking to the General Manager named *****. He, since *****, has refused to contact me back, he has avoided all calls from me and messages feom me. I am disabled and need my vehicle. I strongly believe that this location never put oil in my car at all. I am fully aware this is a franchise location, but as the corporate location sold them the rights to their name, they are just as liable. I am not some person that doesn't know how to take care of her car, as I am 52 years old, and this is not my first car. All of the excuses they tried to give me, I felt, were just insulting. They assumed I knew nothing of motor vehicles. I am expecting Take 5 Oil and Lube to replace the engine in my car as soon as possible. This was their mistake, by employing people that have no experience. I have spoken with employees from this location in which they told me the person that did supposedly serviced my car was not an experienced mechanic, that he was the only one that looked at my car, meaning he never had someone come behind him to double check his work and sign off on it, and he no longer works there. I need to have a new engine put back into my car at Take 5s expense. I will be conta ting the local media outlet and will see about taking this to court. Again this was their error and they should fix it.

  Business response

  06/28/2024

  ****************, 
  
  This is one of our franchised locations and the site is directly responsible for their own claims. The contact information is found on your original invoice. 
  
  Regarding this claim specifically, if a vehicle does not have oil added to it and the motor is run without oil ("dry start"), the motor will typically fail within a few hours of operation. If the vehicle was operable for 4 months until failure then there was certainly oil present in the vehicle. If the mechanic diagnosed that there were no leaks from the drain plug or oil filter, this means that the workmanship of the oil change done at Take 5 was not at fault. There are many reasons that an engine can lose oil without leaks, including overheating and oil consumption. Depending on the make/model of the vehicle, this can also be a well-known manufacturer's issue (see: *********** GDI motor oil consumption). For further information on this specific claim, you'll need to contact the location found on the invoice.
  
  Best Regards, 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the Take 5 at the ***************** location in *******, Tx couple of days ago. Upon getting the oil change, I was told to start my car, which I did after with my car started making a noise and started shaking. I asked them if anything is wrong but they said it was just a bad oil filter. Next day, I realize that my car has been leaking oil and my garage was filled with oil. I also checked my oil level and my screen showed that the oil level was bare minimum. This also means that I'd been driving my car at a bare minimum oil which would have negatively affected my car engine. I went to another place where I got my oil changed again yesterday after I visited this place. I was told that my oil drain plug was damaged which was leaking the oil and so it has to be repaired. Because of take 5's mistake, I not only had to repair and pay the expenses but also had to go and get all change again. not to mention the cleaning expense I also had to bare to get the oil and grease cleaned from my garage. I've been trying to call there customer service and even corporate and no one is responding. The moment I choose the customer service option file a complaint the phone it's just cut off. This place is also very far from my home and I only went here because I was on my way back to ******* and this place came on my way. I am still waiting for them to contact me back and help me regarding the damages they have caused my car. I also posted a ****** review and have got a response to the review that to call them at a number they mentioned but I called and no one is picking.I want my refund for the incomplete service I got and had to get it done again as well as to pay for the damages that have been caused by the people at Take 5 on my car. All the evidence and detail is included in the attachment.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car in for an oil change on 5/30/2024. I paid $114.46. I left the shop and was about 2 miles away when my car started making a noise and then died in 55mph traffic. A technician from Take 5 came out to me, and after looking under my car said the oil filter was defective. He put a new one in, and put more oil in my car. My car still wouldn't start. They then towed my car with a rope back to the shop. I was told they had to get authorization to tow my car to a different shop, which they eventually did. According to *****, a technician, my engine seized, and they will not cover the cost to fix my car (even though it seized due to ALL of the oil leaking out right after I left the shop). He told me I waited too long in between oil changes as the reason. I have complained to the corporate office. No response. I call Take 5 everyday, and I'm assured a district manager will get back to me. I've been told district manager ****, ****** or ***************************** would contact me. No response. I'm now going on 2 weeks without my car due to their negligence.

  Business response

  06/12/2024

  This is for Take 5 Oil Change not Take 5 Car Wash.  Please submit to Take 5 Oil Change. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Jan 31, 2024 I had an oil change at this location and they didnt s**** on my oil filter correctly causing my cars oil to leak.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩