Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I change my oil a couple of days ago and they tried 4 different oil filters before they figured out which one it was. The next day my car ran hot and my oil filter housing is leaking all of my coolant out because it is cracked and they were unsure of the filter that went on my car and I asked them if there was a problem she said it doesn't match up and thought she had it but it still wasn't the right size she was very unsure as was he

  Business Response

  Date: 09/17/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-058852

  I want to confirm that the vehicle I filed this claim for is a 2012 Dodge Charger. 

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. And I will be waiting on a response from the DM thanks again 
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Take 5 on ******* in *******, **, for an oil change and engine air filter replacement. The employee installed the wrong engine filter for my vehicle and forcefully jammed it into place. I was told everything was fine and left the location.While driving, my vehicle suddenly shut off and the check engine light came on. Due to financial constraints, it took me some time to save enough money to take the car to a mechanic. By the time I was able to do so, about two months had ********* mechanic diagnosed that the mass airflow sensor and oxygen sensor had failed. He repaired these issues piece by piece so that I could continue attending my already-paid-for college classes. However, even after those repairs, my check engine light stayed on and i could not take it to pass inspection. Upon further inspection, my mechanic discovered that the incorrectly installed engine filter was causing the issue. Once it was replaced properly, the problem was resolved.I submitted a claim with Take 5 and spoke with the district manager. From the start, she was dismissive and stated that I would receive no compensation because two months had passed since the service. There was no empathy or willingness to resolve the situation. Since then, my calls and emails have been ignored but was denied compensation with an email that only had half of the issues my mechanic found. They state to submit more pictures or complaints that i have found and they haven't reached back out to me.This experience has been frustrating and disappointing. I believe the damage to my vehicle was directly caused by Take 5s employee installing the wrong part, and I am seeking reimbursement for the related repair costs and for Take 5 to take accountability for their mistake. I spoke to a worker at the ******* location recently only to be told most of their staff was fired from when this incident took place and it just shows how aware the store is of their employees and these mistakes.

  Business Response

  Date: 09/12/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have downloaded the additional information you provided in this complaint and added it to your original claim notes. I have asked the District Manager and a claims representative to review the additional information that pertains to the claim to see if it is enough to reverse the denial. 

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am submitting a consumer complaint regarding improper service performed at Take 5 Oil Change, Store #**** (**************************************) on August 8, 2025.I brought my 1998 Dodge Ram 1500 (VIN: *****************) in for a routine oil change. During the service, the employee working on my vehicle did not seem to know what he was doing, and a manager had to step in. I specifically heard her state that he had stripped my drain plug. She then replaced it with a new plug.After leaving ******** and traveling to *****, I discovered a large pool of oil under my truck. When I checked, the oil pan was completely empty. The truck has not been moved since the oil loss was discovered, proving no further damage was caused by driving it without oil. The vehicle had never leaked prior to this service.There is also a discrepancy in the mileage. The receipt shows ******* miles at the time of service, but my odometer at the end of the trip read ******* miles. This raises concern that the mileage was recorded incorrectly or deliberately misreported.Since this incident, I have made repeated attempts to contact the Take 5 location and their insurance provider, but I have received no response. This has left me stranded in ***** without reliable transportation, at serious risk of homelessness. In the meantime, I have been forced to rely on others for shelter, causing them financial strain as well.

  Business Response

  Date: 09/12/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. If you have any documentation from a shop or a mechanic related to this issue, please send it here and we will have the information reviewed. 

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive a oil change from take 5 08/26/2025 When I came out of work 09/06/2025 all of the oil in my car was on the ground . Checked under the car and the oil plug wasn't put back properly now my engine has seized

  Business Response

  Date: 09/12/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ******* at 12:19pm I took my VolkswagenAtlas to get an oil change. I called several places as I went to ******* originally and they said they didn't work on **********. I went to a mom and pop shop and they also said they didnt work on ***********. Because I work for CPS I needed to go out of state to do a placement and wasn't able to get into **********. So I called Take 5 and they said that they worked on ***********. At the time of the visit I told them it was hard to get an appointment with my line of work they said no problem your vehicle is in good hands and did my oil change. I notice leakage but I never knew it was my oil. They said they didnt know how to reset the car system and to drive a little bit and it will go away and that it wasnt that big of a deal. The trigger warning never went away but I assume it wasn't that big of a deal because they are the professionals. Fast forward I took my car to ********** for an oil change to ********** on July 11th no issues with the car prior. They later called me and told me Take 5 damaged my oil pan and I had been riding with no oil for a long time. I lost my vehicle that day I called my insurance they said this issue wasn't covered. I called Take 5 and spoke to a ******* and explained to him the issue he was apologetic and transfered complaint to manager stating that one will call me back in 5 business days. It is now September and I have not received any call. I have proof that I call every day and im on hold from anywhere to 30mina to an hour still no call back. This event ruined my life, income, and credit I ended up having to buy a brand new vehicle but I still pay on the other vehicle. I am outraged as this is a place that is known everywhere with commercials and advertising and they ruined my car. No one else other than ********** and Take 5 has worked on my vehicle. I am trying to find a lawyer but due to the issues behind this funds are limited. I want full replacement of my vehicle and troubles.

  Business Response

  Date: 09/12/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.

  
  Fleet Response
  **************
  Case Number: 1633586

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26th I went to Take 5 located at *************************************** When I arrived, I asked how much a standard oil change would cost. I was told to bring my car around and wait. When I got to the terminal, they told me to pull up with hand directions. I asked the worker how much the change would cost, and I agreed to the service. When they were done, I left, and went to a store, but I checked under my hood as I always do after having my car serviced. When I went to lift the dipstick up, the yellow k*** came up without a dipstick, and the rod that holds the hood up was broken. I looked inside the dipstick tube, and I could see the rod faintly in there. I was confused and concerned with this. I went back and spoke to them about this. I was told by *** that he was told that "the dipstick was broken prior, and that he forgot to tell me." That is something that they should've notated, and told me, if it were the truth which it was not. ** came over to my car and seemed like he was trying to fish it out, but all he did was push it further down, and then told me that there was nothing more that he could do. I left, but I did come back two days later on the 28th. I asked to speak to the manager, and they told me that he would come. The same man (**) showed up and asked me "what can I do for you?" I was confused, because he never said that he was the manager on the 26th. I asked my mother to come over as a witness to what he was saying. He was very rude to me, even stating that he was not going to talk to me, about my car. I was never rude, nor did I do anything to this individual. He first refused to put a claim in to have my car fixed and then he did. I was told that it would take 3-5 days before I would get a call back. I called on 8/28/25 and on 9/03/25 a *** told me it takes 7 business days and on the 9/08/25 I was told that Mr. ******* would call me shortly. I am getting the run around, and the dipstick is still stuck in my engine. I need help.

  Business Response

  Date: 09/12/2025

  Hello, 

  I do apologize for the delayed response to your BBB complaint. I see the original claim that was filed and the number of times you have called in to get an update. I apologize we have not been able to provide one for you yet. I have escalated this matter to the manager above the District Manager to see if we can get you an update on this claim as soon as possible. 

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

   

  ******* *******
  ***********************
  *************
  
  
  I am satisfied with the response of Take 5 oil change, as of 9/16/25. I was given directions of how I can have my car maintenance. I was told that I would be reimbursed after or before the process, and I was given a number
  and email to contact the person who would facilitate the process. I will follow the directions given to me, and I hope that this process is successful. Thank you. ******* *******.
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Replacement Front Engine Splash Shield, CAPA Certified

  Business Response

  Date: 09/08/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I still have not heard back from this organization regarding this matter. 

  
  Thank you. 

  
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/21/2025 I went to Take 5 Oil Change located at ********************************************. I received an oil change on my 2019 ***** and paid $71.40. 2 weeks later my car began to have trouble accelerating over 25mph. I took it upon myself to check my vehicle to figure out the issue. When I checked my oil, there was ZERO oil in the car. To determine if my vehicle had a leak, I bought oil and filled my car. I started the engine, all of the oil immediately ran out from underneath my car. I jacked my car up and repeated the process to see where the oil was leaking. I started my vehicle again, all of the oil ran out of the vehicle where my oil filter was. I removed the oil filter from my vehicle to find that the oil filter had a double gasket on it which was causing the oil to leak. I removed the second gasket and reattached my oil filter and refilled my car. That same day I drove my vehicle to work and it was still having issues accelerating. 07/16/2025 I took my car to The Lab Motorworks to get answers and quote on why my car was having issues accelerating. The results returned stating turbo damage and repairs would be $3262.95. Later that day I returned to Take 5 to inform them on the mistake they had made. The employee submitted a claim that day with the claim number T5C-053226 . I provided the quote and photographs and videos of my car leaking oil and the double gasket. On 7/26/2025 I was connected with claim specialist ******* ******** and ****** the claim representative with claim number of *******. They requested pictures of the vehicle, supporting evidence of the incident and a vehicle diagnostic. On 8/21/2025 I receive a vehicle diagnostic ***************** which stated the same result of turbo damage $3943.15. A few days later I was informed my claim was denied due to the fact the diagnostic mentioned nothing of an oil leak and they didnt cause the issue. The diagnostic would not include the oil leak because I had already corrected that problem.

  Business Response

  Date: 09/08/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 09/08/2025

   
  I am rejecting this response because: It is the companys fault they put a double gasket on my oil filter. The business is not taking responsibility or even acknowledging their mistake just because its not on the vehicle diagnostic. I had to work on my vehicle myself and correct the companys mistake in order to make it to my job that day. In doing so when I took my vehicle to the mechanic, the diagnostic would return mentioning nothing about the double gasket or car having no oil. My car was running normal and problems began after I received services from take 5. I was unaware during the time of my car experiencing issues that my car was running without oil until I checked for myself. Turbos functioning depends on oil, my car trying to run and accelerate without proper oil caused damage to my turbo. 
  
  

  Business Response

  Date: 09/09/2025

  Hello, 

  I apologize that this is not the outcome you were expecting. Please reach out to the Fleet Response team that is over your claim. They will be able to assist you further and take you through the appeal process. 

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September of 2024 I took my car no but you dont need the car to take five oil change to get an oil change. I drive my car seasonally so I usually take it around the same time every year to get a oil change when I took it they stripped the screws to my oil pan, causing my oil pan to leak oil. I was driving around with no oil in my car for a while and my car started to overheat really bad and caused more problems and damage tomy engine. Once I was able to have enough money to get it looked at they told me that I had to get a new oil because its leaking oil And I only go to one place to get my oil changes so I already knew who did it and also their oil filter was in my car still so was able to figure out that they were the ones that did it along with the timestamp from when I got the oil change done at their-shop I reached out to them multiple times about getting this fixed and theres been no responses or no one calling me back and its been months now. Theyre trying to sweep under the rug, which is what the employees at the shop told me that they were going to do. I really need this situation fixed or at least repairs done to my car so that I can drive it.

  Business Response

  Date: 09/04/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:09/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change on April 14. On July 13, my engine began knocking, and I discovered there was no oil in my vehicle, which ultimately caused the engine to fail. Take 5 is now denying my claim, stating that I drove my car for several months without an oil change; however, it had been less than three months since the service. Attached is how much it will cost to get the car fixed

  Business Response

  Date: 09/03/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.