ComplaintsforTake 5 Oil Change

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a oil change that destroyed the engine of my **** Jaguar convertible. The Take 5 oil change location in downtown ******** failed to put the gasket on the plug and failed to s**** the plug into the pan of my car. The oil all shot out and that destroyed the engine. They have refused to pay the ******** I have in the car. In fact they want to pay book when the car has been restored. It is very upsetting. They attempted to get me to sign a non disclosure when the car is not fixed.

  Business response

  02/15/2022

  Take 5 shop #*** is currently working to resolve this claim for the customer. Case #********** is currently open and in progress. The district manager and risk operations team is currently reviewing information to resolve this case.

   

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/5/2022 I received an oil change from Take 5 on *************. On 1/29/2022 my oil pressure warning popped up stating it was low. Slowly my car stopped and I coasted off the freeway to safety as soon as possible. I took my car to the dealership I purchased from to see what the issue was. They alerted me that my oil top was not replaced once my oil change was completed. Now my motor is blown on a 2014 **** Fusion!!!! My dealer stated that Im pretty much out of a car because the **** will be extensive and my insurance does not cover this type of situation!! I also still owe on this vehicle. Something needs to be done as this happened of no fault of my own. I keep up with my maintenance on time and this is very upsetting! Take 5 blew my motor due to negligence to finish the job properly. I need someone to contact me immediately.

  Business response

  02/11/2022

  The corporate customer service team does not have a record of this customer contacting ********************** customer service concerning this issue, I searched by phone number, first & last name and email address. To contacts from this customers information registered a case in our system.

  
  Please have the customer contact the shop directly or call the customer service team at ************ Option #3 so we may open a case to properly investigate this issue. We cannot determine fault until Take 5 has an opportunity to properly inspect the vehicle to determine if the oil change at Take 5 is the result of this customers blown motor.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 2, 2022 I took my car to the Take 5 Oil change on **************** in ********** ** to have an oil change. After leaving the location and driving home, I started to smell oil and my fan was continued to run on the car. Once arriving home, I noticed that I had a significate amount of oil leaking from the car that was on there before getting the oil changed. I immediately called the location where the oil was changed and they shared with me that I had to bring the car back to there location to check the car. The car leaked all of the oil we can not drive it. The company had the car towed to the shop for review. They are refusing to have the car repair for an issue that they caused. I have been denied access to the contact information or the General Manager for this location and I have also tried contacting the **************** and have not received a call back. I would like to resolve your assistance with resolving this issue.

  Business response

  02/11/2022

  The customer contacted customer service on Friday February 4th. (voice mail attached) The customers case was immediately escalated to shop #** located at 1440 ********************.in ********** **.

   

  The shop confirmed the this customers vehicle was leaking oil, but not from the oil filter or drain plug. The oil leak is coming from the motor. Take 5 is not responsible for the oil leak on this customers vehicle It was a preexisting condition prior to arrival.

   

  See email below provided to customer service from shop #**

  From: Take 5 Shop ** <*********************************>
  Sent: Friday, February 4, 2022 12:39 PM
  To: ***************** <********************************************>
  Subject: RE: TAK-258252
  
  Hi Alex,
  
  Ive already inspected the vehicle, spoken with the customer regarding the issue, and spoken with Rob. Their claim is being denied as the vehicle is leaking oil from somewhere other than the plug or oil filter. We offered the customer the option to have the vehicle towed to the dealership for no cost, but they declined.
  
  Thanks,
  
  
  LaBrian ******

• Initial Complaint

  01/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I want to speak with corporate I was at take 5 on ****** in ********* ** and got a oil change for a 2019 a220 ******** **** later that day my car started jerking the next morning the screen read that I couldnt go in reverse I sent my car to ******** to get diagnostics and was advised that all the transmission fluid was drained possibly thinking it was the oil I had to get a rental car and so I went to the shop and spoke with the ********************* that basically told me that he wasnt going to help me because I took the car to ******** I immediately want to speak with someone I will not let this go im not coming out of my pocket for something that take 5 did my contact number is **********

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car for an oil change at the location on ******************* in ********, ** on December 8, 2021. The technician did not properly secure my skid plate, resulting in damage to my vehicle as I was driving down the highway later. I contacted the business and they bought a new part and refunded my money but did not pay for the repair. I later contacted the district manager via email, who promised me he would pay for the repair. I have not been able to get in touch with him since then. I have contacted customer support, who cannot get in touch with him either. I was advised at this point to submit a formal complaint and file a small claims if necessary.

  Business response

  01/07/2022

  Please have the customer email me the invoice for repair the skid plate to ******************************************* Please reference BBB Case ******** when emailing.

   

  I will review the information and contact the customer to resolve this complaint.

  Customer response

  01/07/2022

   
  Complaint: 16431385
  
  I am rejecting this response because: there is no invoice.  I was informed by ****** that I could take it to a local dealer and he would pay over the phone.  Then he stopped replying to emails requesting his phone number and information to guarantee payment.  This is what I need,  to be able to get my car repaired at the dealership and to have it paid for over the phone to the shop. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 17,2021 I went to take 5 oil change on ************** the next morning my engine light came on and my car was stalling and making a weird noise I contacted take 5 the owner ***** told me to bring the car back up after work it was time to get my girls from school which is 5 minutes down the road from take 5 I get there they tell me how they dont go near the engine area and that maybe something nested underneath the hood to caused that problem I informed them that I my vehicle engine light was not on prior to coming to get the oil change and my car was fine before I took it there shortly after I left to go and get my sons from daycare as I was driving to get my kids from school about 20 minutes later it broke down on me on 480e ********** highway all the lights came on the dash and it started smoking with me and my two daughters the very next day I go by my car was removed off the highway and its missing I lost everything me and my family is homes less at the moment and all of our birth certificates, social security cards, money, and valuable items I am looking to *** take 5 and I am looking for legal representation

  Business response

  01/07/2022

  The customer service team received a call from ************** on December 20th. Case TAK-****** was escalated to the shop the same day. The customer service team received a response from the shop they were handling the issue. 

   

  I have reached out to the shop for details on this claim. I will respond once the shop provides details on this oil H3139313038363***3932H issue.

   

  From: *****************
  Sent: Monday, December 20, 2021 2:50 PM
  To: Take 5 Shop *** <*********************************************************>;*************************** <******************************************************>
  Subject: TAK-******
  
  Good ********************************** received the attached voicemail regarding a complaint/claim from Shop #*** from customer *************************. Ive attached the invoice from the service.
  
  Please contact the customer at your earliest convenience at ************. Please also confirm when they have been contacted, and let me know if I can assist in any way. Thanks!
  
  Kind Regards,
  Alex
  
  
  From: Take 5 Shop *** <*********************************************************>
  Sent: Monday, December 20, 2021 4:33 PM
  To: ***************** <********************************************>
  Subject: Re: TAK-******
  
  We reached out to them getting this handled 
  

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been going to take 5 oil change since i got the vehicle. For over two years ive been going to this business and the most recent time i went i went to a different location but same company the assistant manager did the oil change and informed me that i needed to replace my oil pan and plug its pretty stripped they other shop should have told you i dont know why they never said anything they should have its pretty bad. Then after he drained the oil out the oil plug was so bad that he couldn't put it back in and used an aftermarket plug which still isnt working and it voided my warranty. My problem is they should have informed me way before it got to that point they should be held responsible for the repairs. Failing to identify obviously needed repairs that a mechanic acting with a reasonable standard of care would notice; or

  Customer response

  12/23/2021

  ********************************

  Was the the one who told me that they should have told me about it before 

  *************************************

  Is the place who neglected to inform me about the state of my oil pan

  Business response

  01/07/2022

  Please send a copy of the service invoice to customerservice@take5oilchange and Reference BBB case ********. Once I have the invoice I will escalate this information to the district manger to set up a time to inspect the vehicle to determine if Take 5 is at fault for the oil pan issue. Any repairs or reimbursements for service issues require that the vehicle be inspected. A claim inspection form will need to be completed  to document the oil pan damage.

  Customer response

  01/10/2022

   
  Complaint: 16391575
  
  I am rejecting this response because:
  If they properly inspected my vehicle the other times they serviced the vehicle and informed me that it needed to be replaced before it got to the point to put an aftermarket part which voids the warranty. They are at fault because they failed to inform me to replace a part that a proper mechanic would have noticed even the asst ******* said they should have informed you about it the other times they changed your oil which they did not and they are liable for the parts they touch during the service which they failed to provide any type of inspection upon the plug or plug hole 
  Sincerely,
  
  *********************

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife took her car in to get an oil change, the left either the oil filter or drain plug loose which lead to all of the oil being drained out. I took the vehicle back up there to get the issue addressed and sure enough they rushed under the car to tighten everything up before I could look at it myself and proceed to tell me that everything is tight even tho I have photo prove that it was not. This issue has now lead to mechanical issues that they are trying to get out of paying for. After filing multiple complaints the District Manager contacted me to find a resolution and he advices to get a mechanic to determine what the issue is and what caused it so I did and now the computer at is trying to claim that they are still not at fault.

  Customer response

  12/13/2021

  Consumer stated location is ******************************************************************************

  Business response

  12/28/2021

  The facts of this claims denial are as follows:

  ? Last oil changed was performed on customer vehicle July 19, 2021.

  ? Vehicle was driven for ***** before claim was brought up to Take 5.

  ? No record of any complaints regarding oil leaks in July, August, September, October or November. Loose components will cause vehicle to leak immediately after service.

  ? No evidence has been provided that oil was added to vehicle, that any components were loose, or that the loss oil was caused by the service performed at Take 5.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been a customer of ********************** for several years in the last year at location ********************************** The performance and customer service has taken a Bad **********************. Which leads to my complaint on this location and location of *****************************************. Usually when I get a oil change the rep. remind me that I need extra oil and that had not happen the last two visits; which indicated my car it was time for an oil change. Myself and my witness know that the correct amount of oil couldn't have been entered, also oil plate cover was missing. At the location in **************** 9/14/21, they up charged me for a air filter, they did not put additional oil in and did not top off my fuels. I complained and never received a response from manager. I returned to ******** location 10/5/21 after my car indicated another oil change(9/30/21) because they initiated the first issue in service. a member **** added oil to car and notified me that none of my fluids had been topped off, stated that manager **** would contact me back and I never heard from anyone. I have left several voice messages to Take 5 Oil Change corporate( ******************************************* tel************** ) over 1month time span and no one has gotten back to me. I spent over $150.00 in expenses for incomplete jobs. Also, My oil plate cover was missing in which would be another expense to myself. I'm looking for help to resolve this issue and bringing forth awareness so customers don't continue to experience neglects of service.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Corporate Take 5 Oil Change Company,Regarding Consumer Compliant: Manager **** MToday at approximately 11:15 am on November 21, 2021 at Take 5 Oil Change #**** at ********************************************************. I simply pulled up as I normally would to this location to get my oil change using my 25% discount as an Uber and Lyft driver. I had my decal on display in my car, and upon arrival **** was unfriendly and spoke to me in a disrespectful tone: I dont trust the decal that you have in your window. He then commanded me to Open up my app for the ride share. Compliant with his directives, I began to open up my Lyft and Uber apps in which he continued with making antagonizing comments that people are trying to manipulate the system, to get discounts.I stayed Quiet in my car, but I observe his comments. I said just a moment pleaseIll open it for you. When I went to open up the app, he continued with get your paper upyour a poor-ass ******, in which then I got out of my car and asked him to repeat what he saidAngered by his words, I didnt feel completely uncomfortable with the servicemen being underneath my car, but technicians had already started the changing the oil. I told him I would like to speak with a manager, and he laughed and smirked and said I am the manager! I said OK then whats your name and he told me ***********************. I then returned the comments sir its not a problem about the ride-share app if the price is $100 its no problemJust finished up my car and let me leave. He **** then proceeded to say I dont need your money. get the f*** off my property get your poor a** out of here. I then Didnt know what else to do, but to back my car out and leave with an unfinished. There may be damage is underneath my car or ***** or Scheels to the oil on the engine and that were not closed. The manager laughed and humiliated me and told me to get the f*** off the property and get my paper up.

  Business response

  12/07/2021

  I have escalated this case to the district manager and shop manager of shop #** in ****** ***** for a response to this case.

   

  I will provide an update once the shop responds.

   

  Thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩