ComplaintsforTake 5 Oil Change

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I NEED HEADQUARTERS TO CONTACT ME AS NO ONE WILL LISTEN !Employees who ruined my car,asst mgr (********* ) very rude .******** manager as well ! Than District mgr-****** very unprofessional .Than email ******************? Please please I need ****** to call me so I can explain my situation .Please *******@************ I have receipts of all oil ****************************** cannot match all my receipts of work done Pls call me

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car had no oil 3 weeks after taking my car to take five for oil change. Take 5 stripped my oil pan and now my car doesn't run the same. Took car for repairs and had to miss work. I've called corporate and customer service all I get is voicemail.. No return phone calls!! Manager at Take 5 wants me to take off of work so he can look at my car. They are not mechanics and I will not let them touch my car.

  Customer response

  01/04/2023

  Take 5 oil change 

  2021 ***********. ********* **. 75501

  Date of service 

  November 11, 2022

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  12/14/22 2:45 PM went to take 5 on ****** sat in my car for more than 15 minutes. My car has been leaking oil ever since I pulled off can't get anyone to call me back or even pick up at the lo action or their corporate office. I need them to fix whatever they did and stop this leak and replace my oil or they can refund me and I will take it else where. If it's more than them not tightening it up I will expect them to pay that bill. Just want the leak to go away I didn't have it before I took my car in. It was a simple job.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went to this establishment for an oil change on 12/19/22. Spent $100 on the oil change for full synthetic oil. I opted out for the filter change when asked and told my filter was dirty, yet it had been replaced with my last oil change. I left from there and went straight home 1.3 miles approx. I started the car the next morning 12/20/22 and it wouldnt start. Everything lit up on my dashboard. But my car wouldnt start. I tried for 20 min randomly. Nothing. So I called the shop a little after 7am. Spoke with ********. She stated she would come and see what is going on. She ended up jumping my car to start it. Stated my wire to my battery was really lose and missing a nut. Mind you I had not been missing that prior to my visit. Nor did I have any problems starting my car. Plus my battery is fairly new with a warranty that hasnt been met. She told me to bring it back to the shop and theyd tighten the wire. I couldnt that day bc I got off too late but did the following day 12/21/22. The manager on duty was a different person but the assistant manager that helped me the day of my oil change and the tech (male) was present. I told him and he guided me into bay 2 and the assistant manager came up and asked why I hadnt came yesterday. I explained I missed them by 30 min. They popped my hood and begin to work on it. But layer the *** came and said they couldnt touch my battery. So I got tea new nut and had another automotive specialist tighten the wire. Still had trouble starting up. Fast forward to today 12/23/22 my car wont start again. I called and spoke with ********. She said shed review video and reach out to the head manager. In the mean time was giving me her jump box. Her customer service is amazing but I need a resolution to this. My car had no problems till after this oil change. The can refund me my money and figure out the issue with my car or I will have to seek legal help. This is my only transportation.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Recently had the oil changed on Tuesday 12/20/22. That same day the oil light came on and we could smell burning oil. Took the jeep back to the shop. Everything was checked and was told the oil filter gasket was kinked so oil was leaking from there. Supposedly fixed it and sent us on our way. Went to *********** for Christmas on Saturday 12/24. When we were leaving to head back to *************, there was a puddle of what appeared to be oil on my mother in law's driveway from where we were parked. It was dark so it was hard to tell. It was very late when we got back so of course the shop was closed. The next day being Christmas, the shop was closed obviously. We had to travel to *********** for Christmas Day. When we were getting ready to come back home that evening, there was more oil on my parent's driveway and we could smell burning oil again. No oil light yet and we checked the level. It was on the "low dot" on the dipstick. I went to the shop Monday and spoke with ****. He checked everything and told me it was the oil pan and they don't do anything with the oil pan. I told him it's not a coincidence that the oil pan has messed up right after they changed the oil. No resolution. My husband went back later Monday afternoon to see if he could get any assistance. Same outcome, nothing. Tuesday afternoon I called and spoke with the shop manager ****. Immediately got defensive with me & continued to curse me then hung up. My husband went up there afterwards only to be told by **** to "get that piece of s*** off his property." On the bottom of their invoice it says "do not have any repair work done until securing an approval from shop manager." That's all we were trying to get. I've tried contacting the corporate office numerous times. Left messages and nothing returned. I have sent numerous emails through their website, no response. The charge for the oil change was $110. Invoice No ******. Vehicle is currently at the shop. We cannot be without it

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Monday, December 26th, at approximately 12:09 PM. At the time, I requested a basic oil change. It was time for an oil change and because of the weather, I wanted to make sure I got an oil change. Instead, the Service Worker told me I needed a different type of oil for my 2017 ******* Santa Fe. Because I trusted them as experts, I proceeded with receiving what was recommended. Other services were suggested but I rejected them because they were too expensive. I left Take 5 Oil Change at approximately 12:28 PM, only to return to provide a tip to the young man that helped me. Immediately after leaving Take 5 Oil Change, I drove to my office near 2nd and Locust. At that time, my 2017 ******* Santa Fe was running perfectly as it was before. I made it to my house at approximately 12:47 PM. I stayed there until about 1:31 PM. I left there to get on the road to head to my daughters that were located at ***************. Not even 10 minutes into driving on the expressway, my car started to decelerate. As the speed rapidly dropped, my car started to smoke inside and outside. I was in the left lane and couldn't merge over, so I pulled over and jumped out of the smoking car, on the left wing of I94 East/I43 South. Because of the traffic and danger, I had to get back in the car and attempt to move it to the right wing of the expressway. After waiting about 10 minutes, I finally got the courage to drive the vehicle to the right side of the road. The car continued to smoke as if it were going to blow up, so I jumped out of my vehicle, in the midst of oncoming traffic and stood outside for about an hour and half until the Tow truck arrived. /I called Take 5 Oil Change at approximately 2:41 PM and informed them that my car stopped after being serviced there. I spoke with the Supervisor, ****, who assured me that I would be contacted by the District Manager. When the tow truck arrived, as he was loading my vehicle, there was oil everywhere -- under my hood, underneath the vehicle, and on the tow truck. The Tow Truck driver informed me that my engine was not plugged which caused all of the oil to burn and leak out. I called the car shop at the time and they told me to tow it to my office and contact Take 5 Oil before having it towed to them. The entire day went by and I went without a car, stranded in cold weather, and no response from Take 5 Oil Change. A mechanic came out to my vehicle to inspect it. Without saying what happened, I was informed my engine blew out because of the oil leak and that I would need to replace the engine or total the vehicle out. I called Take 5 Oil Change to update them and I didn't receive any answer. I believe they were closed.The next day, Tuesday, December 27th, I called Take 5 Oil Change at 9 AM. I didn't get any response so I waited until 9:36 AM to call back. At that time, I finally got in touch with the Store Manager. I explained to him what happened, the inconvenience and what my next steps were if this was not handled. He reassured me that he would handle this. Specifically, he said when his next employee came in, he would drive to the vehicle to inspect it. I was told it would be before 12 noon. He said he would call me when he was on route. I never received any calls, emails or messages. I called back at 12 noon, 1 PM and then 2:30 PM. No response. I called the **************** and demanded answers. I haven;t received a response and it is now 3:05 PM.I have missed work; my daughter has missed practice, and our vehicle that was in perfect condition, is totaled. Purchasing a vehicle now is incredibly pricey and not an option for me and my family. This situation put me in danger and has created a bill that didn't exist and the delayed response or lack of urgency and concern shown on the part of Take 5 Oil is absolutely ridiculous.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  TAKE 5 OIL CHANGE #**** ************************************************************************** 12/26/2022 - 4:30PM - 5:15PM I was charged and paid for the oil change before it had been completed, employee 1 said oil plug was too tight and was not able to loosen without possibly breaking it and that I would have to go to a mechanic shop, then he is informed I have already paid via debit card, employee 2 goes under the truck and uses breaker bar to loosen plug and drain oil. Employee 3 replaces oil filter. I am told to start truck and when I do oil sprays all over the walls, into the trucks engine bay, and all along the right side of the truck. The employees laugh and wipe away a little of the oil then tighten the oil filter in order to prevent a repeat. Throughout this whole process I never get out of the vehicle. I am told everything is fine and that I am good to go. I drive home roughly 2 miles away I park and take a video of the oil all over the trucks paint and under the trucks hood where the battery, belt, fuse box and wires are all soaked in oil.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 15th 2022 I took my car to take five for basic oil change. The cost for service is went through my ************** plan and the company was paid by my plan.Late in November ********************************************* my engine light came on. November the 28th 22 subtle motors did an engine analysis and found out that my car was low of 4 quarts of oil. My car was put at risk of engine damage because there was not enough oil in the car. No leaks were found no burning no smoking was found from the time I did the oil change to November 28th.There was also a towing fee to get the car to settle and there was a new oil change that needed to be done. Those two items My car protection plan covered. If I had had the appropriate oil in my car I would not have needed to head it towed and engine analysis run to find the problem. I am seeking a refund of my engine analysis,

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife got her oil changed at the Take5 in ******** ** ~19 months ago. On 11/26, her oil light came on and we took it to Take5 in LittleRiver **. They were nice and tried for an hour but could not get the stripped plug off to change the oil. They said it was a common mistake to over torque the plugs on ******** (they only let top certified technicians do it) and that we needed to go back to the Columbia location that caused it and they should cover getting it repaired.On Nov 29th my wife went to the Columbia location and talked to them. The man she talked to (which it turns out may have been the manager) was very rude. He first tried to blame the ************ location, then switched to saying it was normal wear and tear, and the finally switched to claiming that no one goes 20 months without an oil change so my wife must be lying about them having done the last oil change and she must have taken it somewhere else. After she left in tears, and told me what happened, I contact the corporate customer service and explained to them what happened. This man was very nice and said it sounded like the Columbia location stripped it, and that was not normal wear and tear. He opened a ticket TAK293189 for me, and said I should get a call from the district manager later that day. He also said to not get it repaired yet because it would need to be inspected. I waited 2 days and never got contacted. I started calling back to corporate and leaving messages but could never get through to a person. Finally corporate called me back on Dec 6th and asked me to wait another 2 days for contact from the district manager. On Dec 8th I emailed asking for an update, and the response was that the district manager had already contacted me and resolved the issue. I informed them this was a lie and that no one had talked to me. The last response I got was that the regional manager should be calling me, but that has not happened yet. We have been unable to use the car over a week now.

  Business response

  12/19/2022

  The customer service team received the below response from the district manager of shop #** in ******** **.

  The district managers are solely responsible for approving all repairs and reimbursements for vehicle related issues in their district. The district managers must inspect vehicles and determine if the oil change at Take 5 was the cause of the issue.  The corporate customer service team cannot approve any refunds or reimbursements without consent of the district ma ager

   

  From: *********************** <***************************************************************************; ********* Tuesday, December 6, 2022 5:41 PM
  To: *************************** <********************************************>
  Subject: Re: TAK-293189
  
  This was denied by me while his wife was in the shop. Im not paying for this and i made it clear why. Ill reach out but he wont be satisfied with that answer either. Ill handle it. 

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My child (18) took their Equinox to Take 5 @ ********************************************************* for an oil change. They completed the oil change and replaced the air filter. The vehicle was then parked for a couple of days. Upon getting back in the car we noticed it was not running well and had a reduced power message. Upon checking the oil we discovered that there was way too much oil in the car. The oil was 1.5 inches above the hash marks. We called the store and were advised the manager would call today. She did, she went to the car, checked the oil, took pictures of the excessive oil, and told me and my sister that she was so sorry, yes there was too much oil in the car and she would drain some and take it to her shop, flush the oil and do a new oil change. Upon draining some of the oil, the vehicle still was not operating correctly. She called the district manager out to assist. He advised the code showed a crankshaft sensor code. When I called the manager back, she advised me what she was told, her boss got on the phone and told me yes there was clearly too much oil in the car and yes this did cause the issue however he insisted that no mistake was possible and that someone must have tampered with the vehicle and maliciously put too much oil in the motor. We have security cameras at home, this is not possible. He began yelling and screaming at me telling me he would "close this claim" and I could move along. She later texted me a picture of the keys inside my gas tank and the vehicle left in the parking lot. This is a problem; mistakes were made and the store or the company needs to take accountability. My 18-year-old could have been stranded in a broken-down vehicle in the winter. The store manager admitted and apologized for her store putting too much oil in the vehicle and said it happens sometimes and they have a process. If a new oil change fixes it, she can handle it, if damage occurs her boss must get involved.

  Business response

  12/19/2022

  Take 5 customer service would need additional information to investigate this complaint. The complainant did not provide the name of her child that had the oil change. We have no services under *********************** or phone # ************

  Customer response

  12/20/2022

   
  I am rejecting this response because: I have provided them with a copy of the receipt which they did not return to me. My childs name is *************************** and the phone number is **********
  
  

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