Auto Lube
Take 5 Oil ChangeHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Lube.
Reviews
258 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Dyann W
1 star03/14/2025
The absolute worst experience! Do not go to one on 336 in ******. They left a piece off my car that they have to take off in order to change oil and have denied claim. Cannot get the district manager to call either!Review from Emiliano R
5 stars03/13/2025
Received great, friendly and thorough service from the team at the ******** AZ location.Take 5 Oil Change Response
03/17/2025
Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review from Joseph K
5 stars03/13/2025
The shop on ************************************** Has amazing service they will help you in any situation that you have everybody that works there is friendly and kind I will be coming back and Iwill have to put out a shout out to *******. He helped me the most he is Gods work and if you get to meet him, he will definitely help you out in any needs possible.Take 5 Oil Change Response
03/14/2025
Mr. ***** thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review from Chris D
1 star03/12/2025
I brought in my *** 528i to this location for an oil change, a few days later my wife noticed that we had oil spots on the driveway. I placed a piece of cardboard under the car and yes, it was leaking oil. I called the place, and they asked me to bring it back, which I did, they told me that these types of vehicles are a bit complicated due to blah, blah, blah. They found the issue, the last tech didn't torque the s**** right, we found the problem! No, no we didn't, the car continued to leak oil, I called again and they "fixed" the issue, no they didn't. I opened a case and unfortunately, I got sick with the Flu and weren't able to take my car to a mechanic. Long story short, they stopped replying to my emails and don't answer my calls as well. I would NOT recommend this place to nobody, so far, I'm left with an oil leak and need to deal with this issue some other way. I'm not going to stay with my arms crossed!Take 5 Oil Change Response
03/13/2025
*****, we are sorry for any inconvenience you are experiencing after your service at Take 5. Please reach out to the team over the claim at **************. Your case number is *******. The team is waiting to reopen the claim once you give them a call and provide the documentation they are requesting to move forward. Thank you.Review from Felicia E
5 stars03/11/2025
I wanted to take a minute to recognize an employee/experience. I came in on Saturday and was helped by ********. She was so professional, explained everything and didn't try to sell me anything I did not need which was a refreshing change. As I was leaving another employee wished me a good day as well.I appreciate your employees and the experience.Take 5 Oil Change Response
03/14/2025
*******, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review from Danielle L
5 stars03/10/2025
***** on 34th St N saved the day for me!!! Take 5 should know what an outstanding employee they have in him!! He's knowledgeable,honest and hard working. I observed his work for about an hour,yes. But in the hour, he serviced 3 cars with the help of 1 other associate..I watched him though,answer questions work and clean up..All things done super efficiently with a confident ease!!Take 5 Oil Change Response
03/11/2025
********, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon! We will make sure to reach out to the team and give ***** the recognition he deserves for the amazing service he provided.Review from yvette w
5 stars03/03/2025
it was a pleasure to do business with this establishment the young men who assited us were professional and courteous. We will do business here from now one. Way to go guys honestly we were so impressed with the service. This was the central location on *********************, if you need a place to get your oil changed give them a try.Take 5 Oil Change Response
03/04/2025
******, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review from Sarah G
5 stars02/27/2025
I am a frequent customer at the ****************** at the corner of ***************** and *************** in ****************/**********. I have always had incredible customer service there and nothing but a good experience. This time a young gentleman really stood out with such manners and hard work and I'd like to have him recognize. His name is Topher. Both he and the other gentleman working this morning had such great attitudes, despite the miserable cold weather. I'm personally so grateful for these people and the light they shine on their customers, particularly in this day and age of short-fuse tempers and grumbling.Blessings,*****Take 5 Oil Change Response
03/04/2025
*****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review from Chris K
5 stars02/26/2025
I was traveling from ** with my family last week in *************. Something was very wrong with my truck. It was previously leaking some oil. The Check engine light came on along with some front end vibrations. Thinking the light may be another oil related issue, on Friday 2/21 I brought it to the ************ (not 100% sure which I can find the receipt if needed either location 306 or 316) for an oil change.While under the truck, ***** (your wonderful employee) took off the skid plate and noticed that my CV boot was failing. Not only did she notify me of the potentially catastrophic failure that I may encounter on my 1100 mile drive back to **, she cleaned the area, she attempted to re-grease the CV boot, took pictures for me, and also gave me some recommendations for local mechanics that can be trusted. I dont want to overstate what occurred, but without her help, if that CV boot/axle failed while driving 85mph+ on I95, things could have gone very very badly for myself, my wife, and my two kids. Luckily, I was able to get into one of the shops she suggested and fixed the issue prior to leaving for ********. According to the mechanic, she may have saved our lives, she certainly saved us from getting stranded for an extended period of time in some random town on 95 as failure was imminent. Part of the reason for writing this letter is I am in upper management at an Aerospace Engineering firm here on ***********. One of my responsibilities here is identifying potential leads, supervisors, and managers within our employee pool. If she worked here, ***** would be on a fast-track for a leadership position. In my 30minute interactions with *****, she has everything you should be looking for in regards to a leadership position. Not only did she do a great job, go above and beyond her duties, but the positive light I now see Take 5 in, and the care she has for her customers is unmatched.Take 5 Oil Change Response
02/27/2025
*****, thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!Review from Steph J
5 stars02/25/2025
The Southport ***************** does fast, safe, efficient work every time. They are professional and friendly.Take 5 Oil Change Response
02/26/2025
Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!
Customer Review Rating
Average of 258 Customer Reviews
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.