Business ProfileforTTI Floor Care North America

Ordered a oreck vacuum bundle March 21st A few days later decided it wasn't going to work out. Contacted the company via chat and spoke with ****. Advised **** that I would like to cancel the order. **** stated that part of the order is already shipped and she sees the other part of the order has not shipped. ****, within chats was able to successfully cancel the order that has not shipped and was advised she would have to have her manager reach out to ***** to stop the other part of the shipment. Other part of the shipment was stopped Midway and returned to the merchant was advised it can take up to 6 weeks for a refund around May 1st. Still haven't received a refund. Spoke with **** and chat was advised the same thing could take up to 6 weeks. At that time I filed a dispute with my bank. My bank encouraged me to go through with the dispute and that I need to continue to work with the merchant. If the merchant processes the refund, my bank will see that and go ahead and **** the dispute as resolved. Continue to try to work with. The merchant was advised by the merchant that since there is a charge back they will not be able to process a refund until I contact my bank to drop the dispute. Was advised by my bank to continue with the dispute because if I cancel it there could end up with problems. Trying to redo the dispute if no refund happens. Chatted with **** again. Was advised when asking to reconfirm the total amount was advised only $220 is due for a refund or is that additional hundred and something dollars? **** states I should have been refunded. I advised **** and chat that this was a bundle all in one price. I've never received a ***** back sent copies of bank statements showing no refunds whatsoever from the company. They advised that they would research this. **** tells me through chat that they are unable to investigate this until the chargeback is released from their system. It's been a 3 months now and nothing. Order #******