Complaints

This profile includes complaints for TTI Floor Care North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TTI Floor Care North America has 41 locations, listed below.

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• 

  TTI Floor Care North America

  8405 IBM Dr Charlotte, NC 28262-4331

• 

  Oreck

  10 - 7780 Woodbine Ave Markham, ON L3R 2N7

• 

  TTI Floor Care North America

  3358 S Glenstone Ave Springfield, MO 65804-4408

• 

  Oreck

  1844 Coney Island Ave Brooklyn, NY 11230-6513

• 

  Oreck Corporation

  8321 Brier Creek Pkwy Ste 109 Raleigh, NC 27617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty on my steam cleaner, and the business is refusing to honor the warranty. They are telling me that they need the receipt from 2020, that I provided to them in September 2021.

  Business Response

  Date: 05/02/2025

  Hello 

  Upon review customer ******* ***** ******************** claim and internal information. We are confirming that customer been sent a replacement unit on 04/30/2025 with order number: CTC1D106659472 and ticket: 23190326306 for FH52000V
  Hoover SmartWash+ Automatic Carpet Cleaner under warranty.

  An email confirmation has been sent to customer with the instruction on these information. We have also confirmed with ***** tracking number: 288074027366, That parcel was successfully delivered
  Thursday, 2025-05-01 at 11:53 AM.

  Please let us know if you need any further assistance.

  Best regard, 

  ******* L

   

  Customer Answer

  Date: 05/03/2025

   
  I am rejecting this response because:
  I shouldnt have had to pay for another unit when the original unit was purchased 7/2020,and replacement 9/2021,neither warranty has expired,upon discovering that the unit is still covered,I dont feel that I should have to pay for the same replacement unit,thats what the warranty is for 

  Customer Answer

  Date: 05/05/2025

   
  I am rejecting this response because:
  
  I would like to clarify that I didnt get a replacement,I purchased a new unit because I was given such a hard time knowing that I received a unit in 9/2021 and I had to have a receipt to get it and you should still have it,I would like a refund on the purchased unit and focus on the unit that I have,because its still under both warrantys
  

  Business Response

  Date: 05/07/2025

  Hello 
  After careful reviewing customer profile and tickets. We were able to confirm that customer was not sent a replacement unit, but instead made a purchase of a new unit.

  
  We sincerely apologise for the inconvenience and would like to assist customer with a warranty towards SmartWash FH52000 unit purchase 7/6/2020 and recent purchase. 

  
  An instructive email communication was sent to customer via email on May ********, offering assistance and instruction to process warranty regarding this issue Ticket#***********. 
  Looking forward to receiving a reply and assisting further.
  
  Sincerely,
  ******* L 
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Hoover SmartWash Pet Automatic Carpet Cleaner Machine back in November of 2024. It worked great until mid April 2025 when it no longer would spray any water. I contacted Hoover Support, on April 23rd, and after hours on the phone they sent me two emails. One to provide them with the receipt of purchase (which was already uploaded at time of registration) and a second one to provide an short video of the issue. I attempted to send a short video (18 seconds long) and their email server rejected it as being too large. My husband then added the video to DropBox and added a link to the email requesting the video and sent it to Hoover. On April 30th, Hoover Support responded again asking for the video, which we cannot send as their email server will not accept it due to size constraints and we provided an alternative means for them to get the video. Not to mention, the video is only going to show them that no water is spraying out of the machine rendering it useless. We are requesting a replacement be sent out to us and if they want the non-working one back, then they need to send us a shipping label along with the new one so we can box up the old one and ship it back.

  Business Response

  Date: 05/01/2025

  Hello 

  
  Upon reviewing customer ******************** Claim and ********************** open warranty ticket 22729638574. We have been able to review customer video, receipt and are sending customer replacement instructions email.
  Please instruct customer to review the email and respond accordingly.
  Once we receive the required pictures, Customer can expect their replacement within 7-10 business days per standard ***** ground shipment.
  
  Kind Regards
  ******* L

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unscrupulous, business practices, and poor customer service.Order #: ****** I ordered the PowerDash Pet Advanced Compact Carpet Cleaner,and received the Steam Mop as a gift with purchase.I returned BOTH items due to poor product quality, and missing parts.I received a partial refund of $78.22 instead of the full amount of $128.51.I have tried to call Hoover several times to resolve this issue, however, there is a language barrier and or poor customer service.Tracking numbers for returned items:791675431112, and 7916 7543 1101 It is my hope that the Better Business Bureau can help resolve this issue. If not, I will have to contact my bank and request a charge-back/********** is unprofessional that I did not even receive a email response from ************************** after emailing them three times to explain the situation.

  Business Response

  Date: 04/15/2025

  Hello

  Customer was refunded $50.28 and an email communication was sent 04/14/25 and  04/15/2025 to customer. Ticket# *********** There was a system error, but this issue was corrected.
  
  We do apologize for the inconvenience.
  

  Kind Regards,

  ******* Lokofe

  
  

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau: THANK YOU SO VERY MUCH!
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Hoover ONEPWR Smartwash Cordless carpet cleaner machine on December 12, 2024. The machine worked for about a month or so. I noticed the machine was making a humming noise and not drying. I contacted Hoover and was advised the machine has a 3 year warranty. I was provided information for a service center in *******. I was also provided with ticket #***********. I took the machine to Buckhead Vacuums ************** on 3/22/25. On 4/10/25 I received a call from the service center stating Hoover is denying the claim. When asked why the *** told me he was unsure and that the machine should DEFINITELY be covered. This is unacceptable considering Ive had the machine less than 5 months and its not working. This machine cost me close to $300. Hoover should stand by their products and honor their warranties. I would like to get this issue resolved as quickly as possible being that Ive been without a working cleaner for some time now. I provided all the required info to the service center.

  Business Response

  Date: 04/15/2025

  Hello

  We are happy to assist customer regarding this matter. Please be advised that customer has been contacted by email and assisgned a new open ticket# 22407132586.

  Kind regards,

   

  Customer Answer

  Date: 04/20/2025

   
  I am rejecting this response because:
  I dont want to close the case until I get an answer on a resolution from the company. I responded to the request from the company and they advised it would take 3 business days for a response. I responded on 4/15. Hopefully, by 4/21 Ill hear back from Hoover with a response or resolution. Thanks 

  Business Response

  Date: 04/21/2025

  Hello

  Upon reviewing the information submitted by the *************** we found that the product was not purchased from an authorized reseller. Unfortunately, items acquired from unauthorized companies or individuals do not come with a valid warranty. Please note that warranties are non-transferable and apply exclusively to the original buyer.

  We recommend using the "Contact Seller" option in the customer  online order for further assistance.

  
  We sincerely apologize for any inconvenience this may have caused.

  ******* *.

  Customer Answer

  Date: 04/21/2025

   
  I am rejecting this response because:
  The cleaner was purchased brand new in the box. No matter whether or came from a Hoover store or not the warranty should still be valid. A warranty is a warranty regardless especially when the item is new. Hoover can easily verify the original purchase date based on the serial number. If the warranty is 3 years it should be honored. This is a fraudulent process to not honor a warranty on a brand new machine. Thats just like  saying if a person received a brand new Hoover product as a gift and are not the original purchaser if something goes wrong with the unit within the specified warranty period Hoover wont honor the warranty. Its not right and its a bad business practice. Hoover products are not cheap so you would expect a better process with customers and the warranty. I am not pleased and do not accept this non resolution. Theres nothing outside the box prior to purchase or prior to opening the product that states there are stipulations on where the item is purchased that allows Hoover to not honor their warranty. 

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After dealing with a malfunctioned vaccuum and calling Hoover customer service, I noticed that no one could point me to a manager, a corporate office or even a phone number and address for one. Every customer service representative said they were in *********, **, but no one could tell me who owned Hoover or any identifying information. The phone numbers given only lead to 3 options on an automated message and all 3 options go back to representatives who speak broken English. It seems bizarre, like Hoover does not exist. One phone number given said it was a company called *******, not Hoover. No manager, no CEO, no American English-speaking person. I don't think the company exists, but somehow they are distributing vacuums. Please investigate. Thank you!

  Business Response

  Date: 04/09/2025

  This issue was resolved yesterday, before this complaint was assigned to ****
  Please see the confirmation email sent to ****** yesterday, 4/8. 

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:

  My concern is not about the product or the service of the product; my concern is about the lack of identifiable information about the company to the public.

  Hoover needs a website that says it is now owned by ***. It needs to give the names and numbers for management of Hoover products (not just a customer service number). For all I know someone in a garage is selling used products to the public and pretending to be Hoover ***resentatives. The public wants to know where Hoover products are manufactured, what products are available and who is responsible for decisions about sales, manufacturing and distribution. 

  Every phone number associated with Hoover leads to a non-American sounding sales *** that cannot seem to understand my American English accent. No number is given for management if the company. 

  Thank you for hearing my concern. 

  
  

  Business Response

  Date: 04/09/2025

  Our official Site is ****************************************************
  
  Here anyone can review our Five iconic brands, company careers and the history of TTI.   

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sirs:I would like to express my extreme dissatisfaction with the Oreck company. For close to thirty years, I have been a loyal customer of ********************. Unfortunately, over the past few years, the quality of their vacuums has significantly diminished. I feel that the company, with my extensive history of purchases, should supply me with complimentary replacements for two vacuums which completely fell apart. I can provide the detailed information of these specific items after the Oreck company responds to this complaint. Again, I am not looking for a free item(s), but I just feel that with the money spent on these supposed high end vacuums, I do feel that it is unfair to sell vacuums which easily fall apart and/or stop working completely. With the older Oreck vacuums, they are still working well, but this complaint is with the newer models.Thank you for your time!*** **** ************

  Business Response

  Date: 04/09/2025

  We are happy to hear more about your experience and feedback.
  Please provide us product model information, and where was the item purchased. 
  Any pictures or videos are helpful as well.  Once we have this information we will start a Customer Ticket, and will communicate via email, through the Ticket so the information will be avaialble for future reference

  Customer Answer

  Date: 04/09/2025

   
  I am rejecting this response because:
  I would like to know what the resolution will be before I go through the efforts of looking into the model numbers of these vacuums.  These two items were both purchased through ************************.   The battery powered vacuum just stopped working. The motor seems to be not starting. I am not sure how I can send a video of this aspect. The other vacuum, which is a plug in, is tilting over, since the arm/handle has, for some odd reason, bent.  

  Please let me know how to proceed.

  Thanks!

  *** ****

  ************

  Business Response

  Date: 04/10/2025

  Once the model information is obtained and we determine the issue, we will review the remaining warranty of the Cleaner(s) to determine next steps.  
  There is the option of a *************** if you wish to have a technician inspect the cleaners. 
  **************************************************************
  
  

  Customer Answer

  Date: 04/12/2025

   
  I am rejecting this response because:
  Dear Sirs:

   

  I have pictures, which I will be sending, but I know that one vacuum is the Oreck Elevate Cordless.  This vacuum just stopped working.   It is a few years old and I do not feel that I should have to bring it into a service center, to pay out of my pocket, for an item which is considered "a lemon."    ************ should send me a new vacuum, and I will send the old one back to you within the box.

   

   

  Business Response

  Date: 04/23/2025

  We have created a customer ticket for Mr. *********** This will allow for product images and information to be uploaded directly to his customer ticket- #  ***********.

  Once we receive the product model information, serial number, and a valid receipt, well be happy to review the details, confirm the warranty status, and determine the best next steps

  
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Hoover Power Scrub XL Carpet cleaner on 8-25-24. Used a few times to spot clean and noticed the clean water tank leaks water both when in use and when unplugged and stored on the machine. The carpet cleaner comes with a 2 year warranty. I cantacted Hoover customer service 2-26-25 regarding the warranty and the clean water tank leaking. Went through all checks with support agent and the clean water tank is defective and does not sit on the machine properly. Poorly manufactured cheap plastic part. After reading product reviews regarding the carpet cleaner, this is a know issue with this model (FH68050). I sent in receipts, photos and videos. They asked me which shampoo I used which was the Hoover sample bottle plus maybe some Woolite which states on the bottle it works with serveral brands of carpet cleaners including Hoover. Hoover told me my 2 year warranty is void because of the soap. The soap has never come into contact with the clean water tank. The soap has nothing to do with the defective water tank issue. I asked to speak to a supervisor and was told they would contact me and no one has ever called. Warranty states "We recommend using only Hoover solutions. Damage caused by use with other genuine Hoover solution, parts is not cover by and may void your warranty."It says MAY void warranty--not SHALL void warranty. I believe this is fraud and taking advantage of the customer. I would like my money refunded for the defective product or replaced with a product that does not leak. Hover customer service is ************ SN of my carpet cleaner #AT23471D090258price paid $199.99

  Business Response

  Date: 03/25/2025

  I have responded to the Customer. We look forward to honoring the warranty

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 weeks ago I bought a brand new ****** vacuum I unboxed it finding the clip that holds the canister locked broken? I then returned it and got another upon unboxing the second one I found that one broken also, I found no damage to the box its a problem with how they are packaging the item from the factory

  Business Response

  Date: 03/13/2025

  I have emailed the Customer this morning, and will have no issue getting his issue resolved.  He has provided all information needed to provide a replacement unit.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this vacuum for Christmas, it was the only thing I asked for and to be honest the only present bought in my house. My kids opened empty boxes the cracker rolls in them! My husband bought this so I could vacuum the cat litter that gets out side the box when the cats leave. It tends to track down my stairs and I hate walking on little pieces of sand. So he bought this for me, from the first use it didn't **** up anything! I put it back in the box and said it was trash and needed to be returned. But because of my disability, I didn't make it back to ******* in the 30 days they allow for returns. So I called the company. I was first advised to take the filter out and try it that way. It worked slightly better, but even on a full charge it could not vacuum a space the size of a 8x8 tile without running out of power and suction. How is that helpful. I tried again, cleaned the whole thing, charged it for two days, tried to vacuum some spilled sugar! Nope! The battery drained so fast that it didn't have enough power to work, once the power level goes down slightly it stops sucking. It's been maybe a month since my first call to the company, and today I attempted the sugar pick up. Now why has it been so long, because I see no need in using this, it doesn't work at all and just makes me angry Everytime.! I have tried to use it 4- maybe 5 times! In three months! I know that Everytime I attempt it, it won't work and I might as well grab a broom and a different vacuum if I want to get anything done. It's a waste of time, plastic, and energy to try to use it. It's brand new! This should not be how I perceive a product that has only on purpose! I have contacted the company 2 times and gotten the run around, make a video, find your receipt, on and on. It's just excuse after excuse. I don't want it, I don't want a replacement, I just want to mail it back and buy a better product that will work! I've never been so disappointed in a company and a product

  Business Response

  Date: 03/24/2025

  An email was sent to ******** on Friday 3/21- we have yet to hear back from the Customer.

   

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hoover pet carpet cleaner in February of 2023. In or around January of 2024 the carpet clean started making noises and had a burning smell to it. I contacted customer support as this product has a 5 year warranty. I started the warranty process. I have sent all supporting videos and documentation that they have requested. I have emailed them upwards of 7 times trying to get them to send my replacement device and they have yet to send it. I have cut the cord off my other product but I still have it in my possession if they want it back. I just want my new device or a refund to go purchase a different brand.

  Business Response

  Date: 03/07/2025

  We are deeply sorry for the delay in processing the customers warranty replacement.  We have processed a replacement unit and it will arrive within 7-10 business days via FedEx.  For the inconvenience, we have included a carpet powder bundle at no charge.  We have responded to the customer directly by email.