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Complaint Details
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Initial Complaint
08/02/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Im not liable for this debt with BULLCITY FINANCIAL SOLUTIONS. I do not have a contract with BULLCITY FINANCIAL SOLUTIONS collections agency. They did not provide me with the original contract as requested.Business response
08/07/2024
We have attempted to contact the customer on 3 different occasions at ************************************ with no response. We are closing the complaint due to no response.Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i was paying for a heat and cooling repair program through Duke Energy for ove 5/6 years and last week my AC unit went out and when i called them to let them know that i have the program and being paying for it over 5/6 years and then they tell me it will not cover because i stay in a mobile home and i wasnt supposed to qualify for the program.. so they cancel the program without me advising them too and told me that they couldnt send anyone out to check or fix my AC unit and i feel like it i paid for it for 6 years then they still should have sent someone out to fix it because its not my fault that i got approved for the program and was not aware that it didnt qualify for mobile homes and they didnt send me any letter advising that information. I am a single mother and its is just too hot for me and my son to stay in the home wit no AC and mine you i work from home, once again i do not have the money to buy a new AC unit, nor have the money to fix it that why i was paying for the program just incase something like this happens. i feel like this needs to be reported because i sure it a lot of other people that stay in mobile home and has the programBusiness response
07/25/2024
We have returned all funds paid into the program to the customer. Our terms and conditions in section G advise what is covered. That document is attached with that section highlighted for your review. Those conditions state, " One heating and/or one cooling unit that is powered by electric, natural gas, propane, or oil in owner-occupied single-family residences...".
Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Tell him it may concern I have been living ************* for over 40 years and they have the old method of the wires that hang from poles. Our lights are constantly going out and Im on oxygen even at this very moment our lights are out again. Its probably been over 15 times this year. I have been out if they have so many outage in this area why wont they Install the wires underground. We pay entirely too much money, especially now for services. We dont Receive. Thank youBusiness response
07/31/2024
No Response:
We have attempted to call the customer 3 different occasions at ************ with no response. We are closing the complaint due to no response.
Initial Complaint
07/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was approved for the solar account on 12/21/22. I have attached the documents duke provided me. Then in January my account was closed and a new account was opened in my name however it was not created as a solar account thus I have not been getting credits for the solar generation. This was done because my account was a pay as you go and it needed to be some other type of account. I was not advised at that time to submit a new form. The resolution I am seeking is to have my account accurately updated to a solar account and I want to have credit for all of the solar generated since 12/21/22. At this time I am still not receiving credits even though this is was a Duke energy error and I have been unable to get anyone to contact me other than to tell me to call another department.Business response
08/01/2024
We contacted the customer and addressed /her concerns and the customer is now satisfied. Please let us know if you have additional questions.Initial Complaint
07/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Duke Energy withheld my security deposit ($176) and did not pay back the correct owed interest (8% beginning 91 days after deposit payment). The deposit was withheld despite no delinquency within my account. I have spent 10+ hours on the phone with their support team inquiring about my deposit and was given different information during each call. I have summitted three separate claims within the company and they claim to be unable to provide details on the case when asked. They cite inability to access the records due to a system update. First I was told that the deposit was credited to my account however no bill of mine reflects this credit and **** has not provided details or proof of when the deposit amount was credited to my account. The ********************** website states that the deposit (paid 8/4/20) would credited to my account after 9-12 months OR when service is discontinued. My service was not discontinued until 7/1/24 so I assumed the deposit would be paid at the time of my service being discontinued. My boyfriend is dealing with the same issue and between the two of us we are owed nearly $600. I have also read a number of places online about similar issues/complaints toward Duke Energy.Business response
07/23/2024
A deposit of $176.00 was paid on 8/5/2020. The deposit was refunded 8/25/21 after a good payment history was established. The deposit and interest in the amount of $187.38 was refunded via a check. Refund checks expire after 120 days. After the check expires, the customer is mailed a Due Diligence letter to the last known address. When the due diligence period ends all unclaimed refund checks are submitted to ************************** customer will need to contact the ** unclaimed property for information regarding the refund.Initial Complaint
07/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to contact Duke for over a year. I did not realize the charge was on my credit, my negligence. **** sold a paid $178 charge to a collection agency fraudulently. The payment was made in June 2021 and they sold to ****************** in October. I have bank statement to prove the debt was paid and I've taken it multiple times to their office. I've filed complaints with credit bureaus but it keeps coming back on my credit. I realize I can pay for service to have it removed, and likely will have to, but considering that Duke is the only electric provider in most areas of Carolinas (thankfully no longer mine), they should be held accountable for selling a paid debt. I've not had Duke since that payment so there's no question that it is the payment reported, it was my final bill. I may not get the desired result of **** paying back the credit agency and resolving this, however, they're rating should reflect their incompetence and refusal to correct an error they obviously made.Business response
07/23/2024
****************** has been advised of the following: Our charge off team within our Accounts Receivable Team has completed their review of your old account #**********. They have advised the following. This account ended on 5/15/20 and wrote off on 8/17/20. This account would have then gone to ****** (collection agency) to make contact and set a pay-by date in order to avoid any credit reporting. The pay-by date is usually approximately 30 days after the first contact was sent. The debt then timed out with ****** and was forwarded to *********. The payment was received well after that pay-by date, and it was not delayed due to Duke error.
Simply paying an account in full does not remove the account from a customers credit report. It only updates to show the account as paidfrom open. I was able to verify the payment but noticed DebtNext hasnt updated yet. It is a known issue when some payments from 2021 did not update DebtNext. There was no Duke error in submitting the debt for collection that would remove the account from the customers credit. You will need to work with DebtNext to have your credit report updated to show the debt was paid.Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is to file a formal complaint against Duke Energy. The electricity is constantly going off for no reason in my neighborhood of ************ in ******, a over 55 community. They are causing damage to circuit breakers, appliances and electronics and they take no responsibility. On 7/17 the electricity went off at 1:00 am. At this time there were no weather related issues. They said it was a fallen tree which is not true because there was 2 loud booms and a white light. In addition, there are no tree because they cut them all down for construction. On 7/18 the electricity went off 5 times at 4:00 PM, 8:16 PM,9:16 PM, 10:34 PM and 12:19 AM. They have cause major dame to my house which could possibly cause me $1,000 of dollars in repairs due to their incompetence to keep the electricity on. This is completely unacceptable and someone needs to do something to hold them accountable. They keep raising the rates and say it is to improve the infrastructure but they do nothing. They are doing a lot of construction around my community and they do not have the proper infrastructure to handle it and my neighborhood and surrounding areas should no suffer because they cant do their job.Business response
07/19/2024
The customer chose to have this issue addressed via the North Carolina ********************* In doing so this has escalated beyond my ability to assist. We are closing the complaint.Customer response
07/20/2024
I am rejecting this response because:I am not sure what they mean by the below. This is just another excuse from Duke Energy to do nothing.
The customer chose to have this issue addressed via the North Carolina ********************* In doing so this has escalated beyond my ability to assist. We are closing the complaint.
Business response
07/22/2024
Because **************** also registered her complaint with the ** Utilities Commision Public Staff, we respond to that entity and close the complaint with the BBB.Customer response
07/23/2024
I am rejecting this response because:I have heard nothing from anyone how this is going to be resolved. You have almost 4200 people, mostly seniors, constantly loosing electricity and instead of coming up with a solution you are just trying to put this on the utility commission who has done nothing.
Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was billed $673.86 in June. I have called multiple times to customer service to resolve this. My ticket number is **********. No one with customer service can tell me what the charge is for.Business response
07/23/2024
Our billing department has corrected **************** account by removing the incorrect amount. I just spoke with ************ and advised this information and apologized for the error.Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
07/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Last year I was sick and ended up being hospitalized due to an unknown heart condition. In that time my wife worked her part time job, took care of our kids and myself. After I ran out of sick time but still not medically allowed to go back to work we started struggling financially. We tried to make it work but bills fell behind with limited income. Then a few months ago my wife had a miscarriage that ended up needed life saving surgery and into the hospital she went. While there I stayed with her as much as I could but I had just gotten back to work with no leave and no one to watch our kids. We struggled more. Weve been trying to play catch up and keep our home. Before this past year we had rarely been late on anything. Now we have no phones and one vehicle. On Wednesday Duke power will shut off our service. Despite trying to pay the bill is so high and no services are available bc we make too much even if I wasnt able to work for a while and no bank will give us a loan now. So in a heatwave our children will be in a home with no power, water or AC. Im so sad this is a NC company and we cant afford to pay this high bill and keep our lights on. **** will not give us a payment extension and come Wednesday my children will suffer. I wish I had other options for power but its a monopoly. I guess we will go without power until we can pay this bill again and pray for a miracle. This company will keep raising prices as we keep making less. I hope other places have kinder options for others who experience difficulty for the first time. The poor stay poor bc things get behind and they cant catch up. Without power on Wednesday I dont know what well do but I have no other reserves to help us.Business response
07/24/2024
We have attempted to call the customer 3 different occasions at ************ with no response. We are closing the complaint due to no response.Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We made a payment on May 24, 2024 which we are still being billed for. **** said that the payment was declined, but it has cleared my credit union. I checked with the credit union, and they said that it WAS completed and cleared a few weeks prior to me calling. They checked with their ACH department and they verified it was cleared. I have reached out to Duke Energy numerous times to resolve the problem with no luck at all. I have provided the info that I was told the first time, even gave them the trace number from the transaction, to be told that they need more. I had a letter from the bank themselves over a month later stating that it was made and NOT returned with no luck. Every time I call, they threaten to disconnect us over a payment that was made. No help, no sympathy for the situation given that I have provided them with everything they asked for.Business response
07/18/2024
We sincerely apologize for the frustration and inconvenience that the customer experienced. The payment of $241.64 was located and applied to the appropriate account on 7/18/24. As a courtesy,all return item fees, and late payment charges have been reversed. Thank you for allowing DEP the opportunity to resolve this matter.Customer response
07/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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Customer Complaints Summary
691 total complaints in the last 3 years.
231 complaints closed in the last 12 months.