Business ProfileforAndy Lewis Heating & Air Conditioning, LLC

This is my 2nd time having issues with my ac/heat system within 7 months of moving in. This is a brand new home by *************************, and with ac/heating brand new system. The customer service rep ******** was sarcastic and rude hanging up on me, showed no empathy! Very dismissive and told me Im just hot and aggravated! Unacceptable customer service!When I called on Thursday 10/26, they were able to have someone come and I was told power surge protector was recommended and they had it available for ****** and the box or part that was the issue was in the attic, and the little box part melted/burnt. The technician said he had a new part in the van to replace it and he tried to install it but needed assistance and said he needed to come back the next day on Friday 10/27. So I cleared my calendar that day to be available and I didnt hear anything from **** Lewis. I called and spoke to the rude customer service rep and she said the field supervisor said I have to call an electrician and have them to fix it before they come back to fix anything. I was confused because I dont even know whats the issue or what to say that needs to be fixed to even call them. I didnt receive a work order summary or anything! I was not told anything about having to call the electrician company! the guy told me that it was fixable and he had the part in his van and he just needed help because the connection was in the attic and system was outside in the backyard and it would be easier to do with 2 people. Its now Saturday and Still no call from **** Lewis to fix my air and its 80 degrees upstairs and its stuffy, and Im having headaches! Im not surprised to receive no follow up! No urgency in fixing the issue and technician said it was all covered under my warranty. This has been a difficult experience dealing with this company. I now have to go days with no air, and no one is bothering to address appropriately from this company. Honor my warranty and fix my air/heat system