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Find a Location

Armstrong Transport Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Armstrong Transport Group

      1120 S Tryon St Fl 5 Charlotte, NC 28203-6817

      BBB Accredited Business
    • Armstrong Transport Group

      8615 Cliff Cameron Dr Ste 200 Charlotte, NC 28269-5914

      BBB Accredited Business

    Business ProfileforArmstrong Transport Group

    Logistics
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.47/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/8/2023

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Armstrong Transport Group is a non-asset-based logistics provider Armstrong provides solutions for moving and managing freight in a complex and evolving marketplace.

    Business Details

    This is a multi-location business.

    Find a Location

    Armstrong Transport Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Armstrong Transport Group

        1120 S Tryon St Fl 5 Charlotte, NC 28203-6817

        BBB Accredited Business
      • Armstrong Transport Group

        8615 Cliff Cameron Dr Ste 200 Charlotte, NC 28269-5914

        BBB Accredited Business
      Location of This Business
      1120 S Tryon St Fl 5, Charlotte, NC 28203-6817
      BBB File Opened:
      8/18/2010
      Years in Business:
      18
      Business Started:
      3/1/2006
      Business Incorporated:
      1/1/2018
      Accredited Since:
      9/8/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 2236080 for this business, issued by Department of Transportation, US

      These agencies may include:

      Department of Transportation, US

      800 Independence Ave SW

      Washington DC 20591

      (800) 322-7873

      https://www.transportation.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      250
      Alternate Business Name
      • Armstrong Transport Group, LLC
      Business Management
      • Mr. David Morris, Chief Administrative Officer
      • Mr. Cameron Ramsdell, CEO
      • Ms. Katie Graham, Accounts Payable Staff
      Contact Information

      Principal

      • Mr. David Morris, Chief Administrative Officer
      • Mr. Cameron Ramsdell, CEO

      Customer Contact

      • Ms. Morgan Griffith, Director of Marketing
      • Ms. Katie Graham, Accounts Payable Staff
      • Mr. Thomas Deas, Recruiter
      • Mr. Stephen Little, Company Contact
      Additional Contact Information

      Fax Numbers

      • (844) 429-6730
        Primary Fax

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My trucking company, ****** ******************************************* booked a load out trailer from ****** ** to ********** with Armstrong Transport Group (ATG).During the inspection of the trailer at the receiver, a nail was found in one of the trailer tires. Keep in mind the tire was still full of air and the trailer parking lot was full of gravel and various debris. I have used many load out trailers and each time I have had any maintenance issues, such as flat tires, the broker or the customer dispatches roadside assistance to comes out to and fix it with no problem. Not once have I had a broker or customer try to pass the cost of maintenance to me, the carrier. That is industry standard. But in this case, the broker ATG, is trying to make my company pay for something we are not liable or responsible. The rate con does not state I am responsible for basic wear and tear repairs, only damage to the actual trailer. Tires are normal wear and tear. And in this situation, the nail most likely got into the tire in the receivers debris filled parking lot. This tells me that if I had gotten a flat out on the road, they would have charge me to come out and fix a tire on their trailer while I was providing them with a service?The broker is trying to make me responsible for the tire and are using coercion tactics to harass me into paying. They entered a negative report on ************. This could impact my business because other brokers may not want to do business with me. I have spoken to several other brokers who book load out trailers. All have said that its the broker/customer responsibility to replace tires and other maintenance issues and that this does not warrant or appropriate for ATG to place a Freightguad report.This does not fit the purpose of ************ because the load, trailer, was delivered. Again this is just harassment and a strong arm tactic.I am requesting that the Freightguad report be removed.
      Read More

      Customer Reviews

      30 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brandon M

      1 star

      07/11/2024

      I recently attempted to engage with Armstrong Transport Group for hauling services, and unfortunately, my experience was far from satisfactory. Upon trying to sign up, the broker candidly informed me that he would need to complete five additional steps to proceed. This added complexity so close to the scheduled haul left me unable to effectively manage my company within our established profitable practices. The company lead's apparent reluctance to assist further exacerbated the situation, leaving me feeling frustrated and unvalued as a potential client. Overall, my interactions with this company have been disappointing, and I am left perplexed by the decisions and leadership within the brokerage.

      Armstrong Transport Group Response

      07/12/2024

      Hello, 

       

      Could you please provide more information? Were you trying to set up as a first time carrier and thought those steps were extensive or booking the load? Typically with these concerns, they are escalated to upper management including myself so that we may attempt to help. The more information we have , the better so I may assist. I do apologize for the negative experience but would like a chance to look into the issue. 

      Local BBB

      BBB of Southern Piedmont and Western N.C.

      BBB Reports On

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