Business ProfileforCarolinas Pathology Group PA

I am filing this on behalf of a ********** received for my daughter (Acct #: ********. We received a bill statement date of 3/24/2023 for a total of $11.92. My account when I went online to pay this bill showed a total balanced of $0 due. I have called on 4/17/3023 to check in about this (had to leave voicemail and wait for callback), 5/24/2023 for a follow up (had to leave voicemail and wait for callback), 7/27/2023 for a follow up (was able to speak to someone directly), and 12/27/2023 for a follow up (had to voicemail and wait for callback). Within the span of these calls and conversations (that I have kept track of the conversations and representative names) I have been running in circles to get clear communication, way of payment, and information on sending this claim to my insurance. My online account issue has still not been resolved and I am not comfortable paying via phone as the companies history of unbelievable lack of communication and differences in what my online account says I owe versus the physical bill I received. During a callback I received in April, I spoke to a representative and ask that this be sent through my daughters insurance - gave her information needed and since ***** was told this has been in "pending" status. My insurance is showing no pending claim from this business. It is coming up on a year and this bill is still lingering in limbo due to this businesses inability to communicate and/or process their own billing information. I would like this bill either cleared or given a proper person I can speak with who can fast track this so I can pay the $11.92 and have written statement given directly from the business that shows it is resolved on their end.