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Business Profile

Medical Service Organization

Carolinas Pathology Group PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for Carolinas Pathology Group PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolinas Pathology Group PA has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with the BBB (#********) against Atrium Health. I had a procedure done and the biopsy was compromised and I never received a lab result. Atrium removed the lab charges from my bill. Now I am getting a bill from the pathology group of $127 and I do not feel I should be required to pay anything since they were unable to produce a result. Atrium agreed with me and removed the lab charge. I would like the pathology group to do the same.

      Business Response

      Date: 10/02/2024

      Thank you for making us aware of this issue.  We spoke with the patient and resolved with Ms. **************

    • Initial Complaint

      Date:12/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this on behalf of a ********** received for my daughter (Acct #: ********. We received a bill statement date of 3/24/2023 for a total of $11.92. My account when I went online to pay this bill showed a total balanced of $0 due. I have called on 4/17/3023 to check in about this (had to leave voicemail and wait for callback), 5/24/2023 for a follow up (had to leave voicemail and wait for callback), 7/27/2023 for a follow up (was able to speak to someone directly), and 12/27/2023 for a follow up (had to voicemail and wait for callback). Within the span of these calls and conversations (that I have kept track of the conversations and representative names) I have been running in circles to get clear communication, way of payment, and information on sending this claim to my insurance. My online account issue has still not been resolved and I am not comfortable paying via phone as the companies history of unbelievable lack of communication and differences in what my online account says I owe versus the physical bill I received. During a callback I received in April, I spoke to a representative and ask that this be sent through my daughters insurance - gave her information needed and since ***** was told this has been in "pending" status. My insurance is showing no pending claim from this business. It is coming up on a year and this bill is still lingering in limbo due to this businesses inability to communicate and/or process their own billing information. I would like this bill either cleared or given a proper person I can speak with who can fast track this so I can pay the $11.92 and have written statement given directly from the business that shows it is resolved on their end.

      Business Response

      Date: 01/04/2024

      We reviewed the patient's account and have spoken to ********************. We are waiting for the insurance to process the claim.  We apologize for any inconvenience this has caused ********************* 

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an invoice (*******) for services which I paid through the mail. I contacted Carolina ********************** Group when I continued to receive invoices. I emailed *********************, ******* Services on 4/6/23 with the disclosure from my HSA showing the payee information and the amount deducted from my HSA. I continued to receive invoices after we emailed. I am not going to pay twice for a service that I paid. Carolinas ********************** sent me to a collections agency. This is an example of physician offices/facilities trying to overcharge/pray on the elderly for overcharging and faulty billing.

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collector mail which claims I owe Carolinas Pathology Group $178.10 for the service provided 11/01/2023. I did a polyp removal surgery (hysteroscopic polypectomy) that day however I NEVER received a bill from this group. I am fully insured and also never saw any claims from this group on the insurance. Then all of sudden, there's the debt collector's mail. There's no information provided on the debt collectors' mail except this company's name and amount. Please note I have never changed my address in the last two years, so there's no way the original mail was missed. I am with carolina ********* institute - ********* for preparing my pregnancy, and they never know about this bill too, if it is legit, I would like to see the detailed bill as well as the insurance coverage. Please help me resolve this dispute.

      Business Response

      Date: 04/06/2023

      Hi,

       

      We contacted the patient to resolve this matter.  We believe we have satisfactorily resolved this issue.  Please let us know if we need to assist with anything else.

       

      Thank you,

      ****

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving a bill from Carolinas pathology. This has happened several times and each time I call and receive no response yet they continue to send me a bill. I have paid this bill in full online back in October and agin, they never seem to have the payment even though I have confirmation and the amount was deducted from my bank. I would like for Carolinas Pathology to clear this amount so I have no further charges as they have been paid in full.

      Business Response

      Date: 01/12/2023

      We reviewed **************** account and have updated his account to show the payment. It was originally applied to his account but to another visit.  He should not receive any further statements.  We apologize for the inconvenience this has caused for ************.

    Carolinas Pathology Group PA is NOT a BBB Accredited Business.

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