Reviews

The initial communication was terrific. ***** had assured us that there would be excellent communication and transparency. Once they had our money, nothing could be further from the truth. I had put in several calls to find out information never returned our calls. The customer service representative was beyond rude, inept, ignorant, and simply the most horrible person to deal with. She had no information other than a terrible attitude. The only saving ***** was the men who packed our belongings. I WOULD NEVER EVERY RECOMMEND OR USE MAYZLIN RELOCATION services again. It is a bait-and-switch operation.

Dear *****,We appreciate your feedback and sincerely regret that your experience did not meet your expectations. At Mayzlin Relocation, we strive to provide transparent communication and efficient service, and we apologize if you felt otherwise.We understand that communication is a crucial part of any move, and we regret any difficulty you encountered in reaching our team. We are actively working on improving our response times and customer interactions to ensure a smoother experience for all clients.Regarding delivery timelines, we want to clarify that all estimated timeframes begin from the First Available Delivery Date (FADD) you provided. Our ****************** outline that standard delivery can take up to 21 business days depending on distance, with possible delays due to factors such as weather and logistics. We consolidate shipments to keep costs affordable for customers, which can sometimes impact delivery schedules. We apologize if this was not adequately communicated.We also regret that you felt our customer service team was not helpful. That is certainly not the experience we want for our customers. We will address this internally to improve interactions with future clients.We truly appreciate your kind words about our moving crew, and were pleased to hear they provided quality service. If there are any remaining concerns regarding your move, we encourage you to reach out to us directly so we can address them promptly.

!!!RUN---DO NOT WALK FROM THIS COMPANY!!!! We used this company back in ********* to make a move from ************* to *******. . After they picked up my mothers stuff they told us it would be dlvrd w/in a week. ****. We made multiple calls and sent emails. Never got a response back. You would think they would keep you in the loop. This company did not!!!! They refused to answer calls and emails as i stated. We did speak to a woman 1 time in the office and she stated that it was on the way. Thats it. I finally had to call in to the ***** NUMBER to get a live person. And even than it was like pulling teeth to get an exact date. I actually had to remind the sales person I spoke to that my 82 year old mother, who the move was for, was up in ******* in the winter, with only 1 suitcase of clothes!!!! (She flew up) The sales *** finally said he would find out and have someone call us back. Suprise they did call back and gives us a exact day. When the delivered our mom's stuff finally before they unloaded the truck They told my brother the finale price. It was much higher than stated. They driver stated that they "had " to move our stuff between 2 trucks which added $650.00. Than they charged us for having to walk up 2.....2 extra steps $75.00 each step. The driver told my brother that if he didn't pay the amount, they would get back in the truck and leave and he could call back after the new year to discuss it further. Having no choice and the fact that they had all my my 82 year old mothers clothes furniture ect. He gave into the forced "request" Again after they unloaded the truck they gave my brother the reciept, and as stated There was NOTHING NOT A THING written on it about the 2 truck move (legelly they have to put all charges ) and the additional 2 steps. When asked again about that, the driver in charge told my brother to call the office and take it up with them and drove off. We did call and never got a response back. Be smart double check them on all avail sites.

Dear *******,We sincerely regret to hear about your experience and understand how frustrating this situation must have been, especially given the circumstances involving your elderly mother. At Mayzlin Relocation, we strive to provide efficient and affordable moving services while keeping customers informed throughout the process.Regarding the delivery timeframe, our ****************** specify that delivery schedules are based on distance and start from the First Available Delivery Date (FADD) provided by the customer. While we aim to deliver as quickly as possible, delays can sometimes occur due to order consolidation, weather conditions, or logistical challenges. We apologize if our communication did not meet your expectations, and we are actively working to improve responsiveness.Concerning the additional charges, per our policy, any required shuttle service due to truck transfers incurs an additional cost of $1.00 per cubic foot (with a $500 minimum), and stair fees apply for extra flights of stairs beyond the first one. We understand that these charges may have come as a surprise, and we apologize for any miscommunication regarding pricing. All additional fees were documented and sign by your representative n the final receipt at the time of delivery, please see two screen shots attached.

I do not agree with the above statement from Mayzlin. The main focal point(s) here is the factor that Mayzlin Relocation knowingly did not inform myself or my brother(s) regarding the need to suposedly transfer / move items between 2 trucks.The non contact from after mulitple calls we maderegarding delievry of our furniture and home goods. Regarding the possiable transfer , move or any additional feesThe moving company is required to contact the party and inform them of any and all changes to the cost of the move. Which they did not do. The other issue(s) is when they arrived to deliver our furniture the driver told my brother the new price (looking at the finale reciept no detailed information is written on that document about what the price increase was for, (move furniture between trucks(s) ) nothing listed for the 2 "additional" steps they had to ******* is blank w/ none of that info provided. From the Services and Charges down. NO WRITTEN EXPLANATION is given No documatation is provided, (We can supply) for said addtional charges. I was under the imperssion that legaly a businiess is supposed to, well required to provide a detailed reciept for any and all charges for any work they provide or have to add. They didn't. The other issue is when my brother asked about the additional charges the driver told him that if he did not want pay they would take our stuff and leave and we could discuss getting it delivered at a latter date when we agree to pay.(This was not addresed or mentioned above in Mayzlin's response back) So we were FORCED to pay the additional fees. In regards to the STAIRS that they say were there, they were only 2 additional STEPS into the building, from there straight shot to the elevator and than to condo in question, no other stairs or steps. Now regarding the moving of our furniture and belogings between the trucks or any otherwise non stated location , per your work orders in hand written notation. They picked up our furniture and delivered said furniture in the same truck.(willing to supply said doc's) YOUR handwritten documents) Van # 2WD7837. So why was there a charge if everything stayed in the same truck from start to finish?? As stated, the truck number you used to deleiver our furniture and other home goods is DOCUMENTED iand handwritten on both documents. The exact same truck number.(2WD7837) We arer requesting the amount of $650.00 refunded back to us, since there is and was no written proof (DETAILED) break down of any or all charges on provided reciept , contact eithier verbaly or by mail or email before or after said move of items We also have filed a formal complaint with the ***** . ( Federal Motor Saftey Admin-).

Have tried many other movers in the past? Mayzlin Relocation showed up on time the three guys were very professional hard workers. We will definitely use them again and refer them to all of our real estate customers.

Dear ******,Thank you so much for your positive feedback! Were delighted to hear that your move went smoothly and that you found the service provided by our movers to be efficient and professional.