Reviews

I agreed to pay the shipping for a sample of collagen. It took about 2 weeks to receive the product. I had not yet begun to try it when suddenly they sent a message to charge a full month delivery . I had never contacted or approved such & was very perturbed. I immediately phoned to express my dissatisfaction & said I would contact BBB. A few days later they said cancelled the order. I hope no one else has the same experience and that Instaflex does not put any unauthorized charges on my credit card.

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page very conspicuously immediately next to the checkout button. In addition, we require all customers to affirmatively check a box stating they have read and agree to the terms and conditions before they can complete their order. Further, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On January 22, 2025, your account was closed indefinitely at your request and no further orders will ship out. You were never charged beyond the trial as your card was declined. We trust that this explanation provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

I recently responded to their e-mail to get "free" samples. All I had to pay for was the shipping. I completed the form thinking it was the correct form and only payment would be the shipping and handling. Apparently there is a box to check if I was only responding to the request for samples. The default is an actual purchase for full price product. If there was an option for just paying for samples, it wasn't readily visible and clear. Looks like a scam to me. Be careful dealing with this company.

We are sorry that you were unhappy with your purchase. You received a text as part of our Cyber Monday deal of 45% off + Free Shipping on any retail sized product(s) this was not a trial text message. The text was not advertised as a trial, nor does it lead to a trial page but to the retail page that allows a customer to select full-size/priced product and the coupon can be added in the cart. Our records show that you went through the entire process to add two separate Peptiva Probiotic products (Sleep Support and Digestive Enzymes one bottle each) and applied the coupon. The pricing was disclosed in the cart and again at checkout Additionally, the advertisement wasnt for the trial nor did it indicate it was for a trial. The first and only time you reached out was on January 17th to ask about your charge. We have no records of any prior communication. We trust this explanation provides a satisfactory resolution to this issue. Please feel free to call or email customer service at any time with additional questions.

Nugenix agreed to return a product that they sent me without me requesting it. I returned the product, they left it with them and they refused to refund the money that they took from my account.

On July 8, 2024, you signed up for a trial of Nugenix Total-T. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. We also include a copy of the terms in an email receipt sent immediately after purchase. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On August 5, 2024, your recurring monthly subscription was cancelled indefinitely at your request. You returned the product and it was received at our warehouse on August 26, 2024. However, you had opened a chargeback dispute at that time. We are unable to process refunds when a chargeback is pending. As the chargeback has been adjudicated in our favor, we can complete a refund. However, you will need to contact our customer service team and provide updated credit card information before we can process the refund. We trust that the offer of a refund provides a satisfactory resolution to the issue. You can call or email customer service any time with additional questions.

Rip off purposely ignore your decision to only try it not buy it took $81.69 from my account after I told them 2 + weeks ago I never wanted a subscription and cancel it when I was contacted by an agent Im in hospital now kidney and bladder infection which was caused likely by Instaflex here on thanksgiving woke up $81.69 gone from my account part of my light bill money Im on oxygen disabled $840 a month $500 rent $300 utilities $40 essentials I would never knowingly agree for $81.69 to be take out of my account one time and definitely not repeatedly I explain this to Instaflex customer service they said I have to wait until I receive it send it back and then I will get my refund that will take a month I cant go a day without electricity talking about a month I cant keep my plan setup for to pay my lights so they dont get disconnected they are inhumane uncaring money hungry unfair underhanded horrible customer service and business skills I wouldnt refer my worste enemy to buy from them people lookout for your elderly parents they will rip them off with no care Im disabled on SSI very ill oxygen dependent the dont care ??????? ????????????????

We are sorry that you were unhappy with your purchase. On November 29, 2024, your account was closed indefinitely at your request and no further orders will ship out. An RMA # and return instructions were sent to you; however, following a chargeback dispute, you were fully refunded by your financial institution. Nothing further is owed. A review of our records and call logs shows that we did not receive any communication from you prior to November 29, 2024. In addition, these records show that you did not indicate to our customer service team that you had any negative effects related to Instaflex. If you would like to discuss your concerns with an adverse event reporting (AER) specialist, you may contact customer service and provide your phone number and the best time of day to reach you. Please feel free to call or email customer service at any time with additional questions.

The product is very expensive with LOTS of side effects and not much help.When you call to cancel the subscription they have already shipped your next order and wont discount the past order. Big Scam!!

We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On October 2, 2024, you called to cancel your account but accepted a discount offer and a partial refund for your September 21st billing. On October 28, 2024, your daughter called on your behalf and canceled your account. Your account was cancelled indefinitely at that time. On that call your daughter requested a partial refund for your ****** billing in addition to the partial refund for September and the agent explained that the ****** billing was outside of our 30-day cutoff for refunds and a refund was no longer possible. Please be advised that it can take 1-2 billing cycles for charges and refunds to appear on your bank or credit card statement. No charges were billed to you after September 21, 2024 and your refund for the September 21st billing has been processed. We trust that this explanation provides a satisfactory resolution to this issue. If you have any other questions or would like to speak with an adverse event specialist about issues you experienced while taking Instaflex, please call or email our customer service team at any time.

Cancelled my subscription and they still charged my card. I am filing complaints with the my state attorney general and their state attorney general for starters. It's time to shut this scamming/fraud company down. I see this is their normal practice. I can't believe they have been operating this scam for so long. You are my new mission.

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Nugenix website. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On October 21, 2024, your account was closed indefinitely at your request and no further orders will ship out. Please note that we did not receive any cancellation request from you prior to this date. Once we received your cancellation request, your pending charge was voided and reversed. This charge will fall off your bank or credit card account based on your card issuers processing times, and should appear on your statement within 1-2 billing cycles. We trust that this explanation provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

This is a scam that counts on you to not read the fine print of the so-called agreement. They claim to send you a free sample in the mail, then before the sample even arrives, you are already charged the shipping (only mentioned in the very fine print). You are placed in a subscription without notification. If you don't check your credit card, you wouldn't even know about the subscription! When I called to cancel, I was told that "the agreement" specified that if you didn't cancel within 14 days, you are automatically enrolled in the subscription. This all happened before I even received the trial bottle! Beware before you accept the "free" trial!

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On September 20, 2024, your account was closed indefinitely at your request and no further orders will ship out. Additionally, since you closed your account within the trial period, you were never billed for any orders beyond the trial. We trust that this explanation provides a satisfactory resolution to the issue, but if not please feel free to call or email customer service at any time with additional questions.

FANTASTIC SUPPLEMENT. Has been a game changer for both me and my husband for better digestion and sleep support. Recommended by our gastro doctor whose family members all use this product, we've been taking this product for more than a year. Unlike prescription melatonin at 10mg or more there are no nightmare side effects to the melatonin, but does have positive effects for restful and longer sleep. Srry for others who have issues with the product's advertising, we are very pleased with the results of using this product daily. ***

Thank you for your review! We're thrilled to hear that youre enjoying Peptiva. Your support means the world to us, and were committed to continuing to provide the best for our customers!

I wanted to cancel an order of Instaflex after I ordered a free sample on ******** because I was in a hurry and didnt realize that a subscription would follow. I contacted them and had a totally impossible conversation with their agent. I told him I wanted to cancel the free sample and everything. He spoke on and repeated the same things about the product and tried to get me not to cancel. I would say again that I wanted to cancel and then he would go on and on again. He did it for 20 minutes or more. He finally canceled the order. He could have canceled it the first time I asked. Very poor customer service!!

We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On September 3, 2024, our agent closed your account indefinitely at your request and no orders will ship out. In addition, your trial order was cancelled and the charged voided. We trust that the account cancellation and voided charge provide a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

Peptive offered a free sample of their new product. Me and several others were totally unaware that I was responsible for cancelled the free trial. My stupidity, for not checking on my credit card statement. I was charged, over a 6 month period, $395.88! Even if I had wanted to continue receiving this product, I never would have paid $65.98 for a 2 week supply if this junk!! Someone needs to stop this scam and I need my $$$$$ back!

We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On August 30, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with an RMA # and return instructions for the August monthly supply that was fulfilled prior to the processing of your cancellation request. Once the package has been received by our warehouse, a refund for that shipment will be processed. Please note that any monthly supplies returned without an RMA# issued by a member of our **************** Team will simply be discarded. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.