Customer ReviewsforDirect Digital, LLC

A scam ,,, *********************** gets on tv and promotes the instaflex and you can get a discount sample and you pay for it and then find out you put on an automatic prescription and you go to cancel that and it cost you another 20 dollars ,,,, this sounds like a racket to me

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On July 12, 2024, your account was closed indefinitely within the trial period. No additional charges will be incurred by you and no further orders will be shipped. Please be advised that we do not charge customers to cancel their accounts. Unfortunately, disreputable third-party websites pretend to be affiliated with reputable companies to lure customers into providing sensitive personal information. We are not affiliated with any of these websites. Please be aware that it is always best practice to visit a companys official website to find accurate customer service information and obtain assistance. You should immediately report all fraudulent credit card activity to your bank or credit card issuer as they are best placed to identify and intercept attempted fraud.We trust that closing your account provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

They have stolen monthly payments for 3 months and sent 1 tube and 1 bottle of pills. They keep hitting my account despite all my emails.

We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on our website. Our records show that you placed an order on October 15, 2022, and your recurring monthly order was cancelled at your request on November 14, 2022. An RMA # and return instructions were sent for the one recurring order received. No orders were shipped following your cancellation. We also identified an account for another individual at your address. That account was closed on April 24, 2024 and an RMA # and return instructions were provided for the one monthly supply that was received. No further orders were shipped. Once your household member returns the product and it is received by our warehouse, a refund will be issued. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

I ordered a sample of Peptiva for my friend. I regret doing that. I never would have signed up for an autoshipment no matter how much time I would have to change my mind. I received the sample and gave it to my friend. Then I received another box with only an address, so I stupidly opened the package, thinking it must be a mistake I was sent another sample and gave it to another friend. Then I saw my credit card statement with the charges. By this time, I was charged for 2 boxes at $65.68 each plus the $5.99. Called PayPal and they removed one charge, but asked me to call the company. I tried several times, but no answer and got charged again. Today, I was connected. The rep claims I checked the box for the autoshipment, but must be cancelled in 18 days. They sent an email, she said. I don't use the email she had on file and I certainly didn't put an email I don't use. They even had the wrong phone number on file...from where? Another box arrived with no identifiable information on the package. I got smart, and didn't open it, sent it back "return to sender". The Supervisor argued with me about a refund. I need to send another box back. Apparently, this company has scammed many people as I read the reviews. Supervisor said the terms were NOT in fine print. This company should have their license revoked! They don't deserve even one star for scamming so many people! Shame on you!

We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 28, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been refunded by PayPal for your April recurring monthly shipment. If you would like to request a refund for your March shipment, please contact our customer service team to receive an RMA # and return instructions. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

I ordered a free sample by "agreeing to pay for the shipping only". Within a month, they charged my ****** for $65without my authorization. this is scamming in a most horrible way. please have the ad for free prescription removed immediately!No stars, all demerits!

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On June 10, 2024, your account was closed indefinitely as a result of this review and no further orders will ship out. You have been emailed an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

I accepted an online ad offer for a FREE SAMPLE of Nugenix (pay postage/shipping only) amount to be $5.99 April 1, 2024.I used my PayPal account to pay for the shipping/mailing, authorizing a $5.99 payment to Nugenix and I received the free sample. I DID NOT accept or authorize any other purchases or payments. Since then, my credit union statements show 2 payments (via PayPal) to Nugenix of $83.15 April 23 and May 20 (total $166.30). These WERE NOT AUTHORIZED OR APPROVED by me. I am requesting a reimbursement of $166.30 before any further action is taken.

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Nugenix website. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 22, 2024, your account was closed indefinitely following a chargeback request and no further orders will ship out. You have been emailed RMA numbers and return instructions for the two monthly supplies you received. Once our warehouse has received the packages, a refund will be processed assuming the chargeback inquiry has been closed. If the chargeback inquiry has not been closed, there may be a delay in issuing your refund. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

I too fell victim to their bait scam. Who on earth would agree to a prescription before even getting the 14 day trial. I called and raised h*** but was told in order to get my refund, I would have to return the unopened package that I have yet to receive. Again the bait scam package that *** never show up that got billed $80.90 to my credit card. I sure hope ********************* and The Big Hurt read these reviews and realize theyre supporting a bunch of scammers. Besides, I didnt think the product lived up to all the hype. I was just producing expensive urine with this product. BUYER BEWARE!!!!!Oh and one last thing, I wouldve left zero stars but that was not an option. It wouldnt let me leave this review unless I gave them at least a star. So just for the record, I am NOT giving them any credit for the star I was forced to give on here.

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Nugenix website. As is the case with all Nugenix trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 14, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

Tried to cancel my subscription with Instafex and had to pay $19.95 to another firm to cancel it. This is the message I received from my virus protection:TotalAV has blocked access to this webpage We've blocked this website as it has a poor reputation and uses misleading techniques to trick you into buying a sham product or service.We advise against visiting this website:xpendy.com/us/other-us/instafle Wish I had put my anti-virus software on my phone ?? a few weeks ago.

We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the companys customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 13, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been emailed an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. Please be advised that we do not charge customers to cancel their accounts. Unfortunately, disreputable third-party websites pretend to be affiliated with reputable companies to lure customers into providing sensitive personal information. We are not affiliated with any of these websites. Please be aware that it is always best practice to visit a companys official website to find accurate customer service information and obtain assistance. You should immediately report all fraudulent credit card activity to your bank or credit card issuer as they are best placed to identify and intercept attempted fraud.We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

On 02/08/24, I asked for a sample of Peptiva for my mom. I read all the terms, about paying only shipping, having to unsubscribe to not be charged, etc. I paid for it, made a screen shot of the order, and looked for some costumer tips of how to unsubscribe, because it could only be done by phone. So, I waited for a week, to be sure that the payment was done (also, at the same time I asked for a sample for another supplement managed by the same company) and decided to cancel any subscription. I called the number, and a very nice costumer representative cancelled BOTH subscriptions to the two products I asked for. I will not go into how long shipping took, because that is another isssue.This morning, 05/10/2024, I get a call from someone very amiable telling me I owe $80 to the supplements company! Now, I get some many supplements by mail, that is it difficult to distinguish who are they fromwhen I asked which product he was talking about, he said something ketoI do not use any keto supplements, and I told him so, and the date he told me I bough it was in January, so I really, really felt uncomfortable. He told me that I did not really unsubscribe, so the most he could do ( because I told him that I only had $29 in my card, no more) to close my case, was pay that amount. But then he asked me to call my bank to tell them to authorize it, because I have security features on and that is why they could not charge my account again without me saying so. I am so disappointed! I thought I was dealing with a serious company, and if this was a scam, how did they have my info of me buying this supplements?Now, I am $29 down, and less likely to believe people to call me, and, of course, believe any of the supplement trial offers

We are sorry that you were unhappy with your experience. Our records show that on February 22, 2024, both your Instaflex and Peptiva accounts were closed indefinitely at your request and no further orders will ship out. Please be advised that we do not charge customers to cancel their accounts nor do we sell customer information. Unfortunately, you were likely a victim of credit card fraud. We take fraud seriously and are committed to working with all relevant authorities to ensure that our customers and the general public do not become victims of credit card fraud. Unfortunately, on occasion, bad actors manage to infiltrate systems implemented by vendors and credit card companies to prevent fraud. You should immediately report all fraudulent credit card to your bank or credit card issuer as they are best placed to identify and intercept attempted fraud. We appreciate you bringing this matter to our attention. We trust that this explanation provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

I am trying to get the company that makes Peptiva to stop sending it immediately. I texted with a rep who said she would take care of the problem but then received more today. Please, if the company sees this-STOP SENDING.

We are sorry that you were unhappy with your experience. We strive to ensure that all cancellations and refunds are processed promptly, but on rare occasions technical issues or other errors do occur. On May 7, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with RMA #s and return instructions for the four monthly supplies you received. Once the packages have been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

Like many others have complained, I've ordered a free sample by "agreeing to pay for the shipping only". Within a month, they charged my ****** for $80 without my authorization. I didn't notice they charged me nor I've received any products from them after they charged me. One month later, they charged me again. I was aware of the charge this time. I called them and they told me I've subscribed their products by purchasing their samples. I've told them to cancel my subscription and issued me a refund immediately especially I didn't authorize the charges nor received their products. Before I finished saying it, the call was terminated. I called again, the call got dropped again. I got no choice but to open a dispute with ******. Hope ****** can investigate and get me my refunds.

We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 6, 2024, your account was closed indefinitely and no further orders will ship out. You have been emailed RMA #s and return instructions for the two monthly supplies you received. Once the packages have been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.