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Business Profile

Collections Agencies

Paragon Revenue Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 257 total complaints in the last 3 years.
  • 95 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting repeated harassing phone calls from Paragon . The persons I spoke with do not provide me with any information as to whom they are representing and for what is the debt. I have no unpaid debt that I am aware of so this came out of the blue. When I pressed the agent to reveal the source he refused instead pressing me for personal Information( which I would not provide.) He hung up on me and phone calls persist from this group. They are clearly predatory and intimidate targets for money.

    Business Response

    Date: 04/28/2025

    The referenced account has been cancelled from collections.

  • Initial Complaint

    Date:04/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently reviewed my credit reports and noticed that incorrect information is being reported, relative to a collections account. I am not liable for this debt with ******************************. I do not have and never had a contract with PARAGON REVENUE GROUP and upon my request 60 days ago, they did not provide me with the original contract for the alleged account ******** so that I can refute it notwithstanding.I am one of many Americans having a medical debt reporting in addition to my traditional repayment obligations to other creditors. Mistakes and inaccuracies in medical billing are common too common and these mistakes hurt millions, just as it has hurt me. There is a very fine line for these debt buyers to be able to rely on medical data and mischaracterize it as financial information and place it on the credit bureaus. I am also one of many Americans who was subjected to coercive collection tactics in which I did pay and yet the debt still remains on all 3 credit bureaus. The information on the debt was not consistent and yet it was still reporting. I am now aware of my rights. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. Please remove the erroneous information as soon as possible.

    Business Response

    Date: 04/25/2025

    The referenced account has been cancelled from collections and has not affected the consumer's credit. 

  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant phone calls and messages left. No idea what this is all about. Please send explanation of this via physical mail and stop the harassing calls immediately.

    Business Response

    Date: 04/25/2025

    The consumer will no longer receive calls from our office. 

    Customer Answer

    Date: 04/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt I do not have a contract with Paragon revenue group. I have not received any contracts or notices for proof of ownership or debt. The original company does not show any debt.

    Business Response

    Date: 04/25/2025

    The refernced account has been cancelled from collections.

  • Initial Complaint

    Date:04/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Paragon Revenue Group continues harassing me about a collection I owe them. they describe themselves as "the original creditor" on my credit report. I've never heard of this company nor do I owe them money.... they...UNDER FALSE PRETENSES submit a derogatory remark to my credit report describe themselves as original creditor.... resulting in my score dropping.... now I cannot move forward w bigger purchases.... nor qualify for necessary credit needed due to this scam. I've never had any kind of dealings with them ever. I just happened to check my report and discover this. I want it removed immediately. This is not right. Not right at all. They cannot provide an itemized bill that i owe them anything. Nothing. I plan to sue them. N if it was anything medical under hippo law that's a violation to share ones medical records period without consent. Remove please

    Business Response

    Date: 04/25/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 I used acima to purchase items for my car. I complained that the purchase did not function the way it was supposed to as the tinting on my windows peeled almost 2 weeks later and my touch screen stereo would only work when it was ready . When trying to contact Acima I never received any correspondence . I am now being threatened with legal action due to failure to pay. I received no correspondence from acima in the last 3 years and received a call about going to court to fight legal allegations they are trying to place on me. The company gave me a claim number and attempted to collect money from me claiming they were contacted by Acima. Acima stated they would never threaten legal action or act in this manner , paragon is responsible for threatening me and trying to collect money on a claim that has been closed by Acima.

    Business Response

    Date: 04/18/2025

    Paragon Revenue Group is a ************************** We were unable to locate an account for the consumer, using the information provided. We believe this was reported to the wrong company. 

  • Initial Complaint

    Date:04/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message saying that Paragon was collecting a debt and to log into their website. I have no knowledge of who they are or what they are collecting for and have no contract with them. If I owe a debt, send me the paperwork in the mail, otherwise I ask that you cease and desist any contact with me or any of my family members.

    Business Response

    Date: 04/16/2025

    An itemized statement will be mailed directly to the consumer. The referenced account has been cancelled from collections.

  • Initial Complaint

    Date:04/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently reviewed my credit reports and noticed that incorrect information is being reported, relative to a collections account. I am not liable for this debt with ******************************. I do not have and never had a contract with PARAGON REVENUE GROUP and upon my request 60 days ago, they did not provide me with the original contract for the alleged account ******** so that I can refute it notwithstanding.I am one of many Americans having a medical debt reporting in addition to my traditional repayment obligations to other creditors. Mistakes and inaccuracies in medical billing are common too common and these mistakes hurt millions, just as it has hurt me. There is a very fine line for these debt buyers to be able to rely on medical data and mischaracterize it as financial information and place it on the credit bureaus. I am also one of many Americans who was subjected to coercive collection tactics in which I did pay and yet the debt still remains on all 3 credit bureaus. The information on the debt was not consistent and yet it was still reporting. I am now aware of my rights. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. Please remove the erroneous information as soon as possible.

    Business Response

    Date: 04/07/2025

    The referenced accounts have been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:03/31/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt I do not have a contract with Paragon revenue group. I have not received any contracts or notices for proof of ownership or debt. The original company does not show any debt.

    Business Response

    Date: 04/02/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

    Customer Answer

    Date: 04/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being repeatedly contacted by Paragon Revenue Group. My credit report does not reflect any outstanding debts that would warrant these calls. I have requested validation of the alleged debt, but have not received a response. This constant contact is disruptive and concerning. I would appreciate any information regarding this agency and their practices.

    Business Response

    Date: 03/31/2025

    Verification for the referenced account will be emailed directly to the consumer.

Paragon Revenue Group is NOT a BBB Accredited Business.

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