ComplaintsforParagon Revenue Group

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Mercy Health *******************. I do not have a contract with Paragon Revenue Group. They did not provide me with the original contract as I requested.

  Business response

  07/18/2024

  The referenced account has been returned to the original creditor and removed from the consumer's credit.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reviewed my consumer report and informed your agency on May 10, 2024 about the items I disputed. Despite this, the issue remains unresolved in a manner that is fair and equitable to me as required by the ***** I sent a notice to your agency, including a FTC Identity Theft Report, and also filed a complaint with the ************************************ CFPB. I explained the violations your agency committed under the ***** while informing your agency of the fact that these items were reported without my expressed, written consent. This leads to way of identity theft, which leads to a violation of the civil liability section of the ***** as I informed you in the previous notice, which I have attached once more again for your record!PARAGON REV ********, ********, ********

  Business response

  07/18/2024

  The referenced accounts have been cancelled from collections and removed from the consumer's credit.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12 July 2024 I was called by the debt collector and I received the information needed. After typing the information in the caller said we both know you did not write it down and more unnecessary statements.

  Business response

  07/12/2024

  A listing of the referenced accounts will be emailed directly to the consumer. The consumer will not receive further calls from our office.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ************ has no patience to listen to you AT ALL they are only after calling to COLLECT now if INSURANCE needs REFILLING they could care less they want money in hand and DO NOT want to listen to ANYTHING you have to say only what $$$$ money $$$$ they want in ************ should be sued for the heart attach they gave me this am

  Business response

  07/12/2024

  We apologize for the negative experience you had with our company. Your concerns are important to us. We will review our procedures and ensure our team handles all interactions with the utmost care and patience.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is absolutely the rudest company I have ever spoken to. My medical debt was sent to this company by my oncologist who illegally up-codes. I was diagnosed with cancer last year and am $200,000 in medical debt. I called Paragon to try to set up a monthly payment plan and was spoke to so rudely by *****, I ended up hanging up the phone without making a payment. I called back a few more times trying to get another rep so I could make a payment and they kept putting me on hold for 15+ minutes to never come back to the phone. I refuse to make a payment with ***** after the way she spoke to me. Worst company ever. Why are you rude to people who want to pay you money?

  Business response

  07/10/2024

  We appreciate you bringing this matter to our attention. We are investigating the incident to understand what went wrong and to prevent such occurrences in the future. We will address this issue with the utmost urgency to ensure that it does not happen again.

  Customer response

  07/10/2024

   
  I am rejecting this response because: 

  No where in your response do you say what you are going to do to fix the issue with your extremely rude employees. There was also no apology in the way I was spoken to. I have been battling cancer for the last year and ended up in collections in no fault of my own. I brought it to my providers attention about my horrible insurance coverage at my very first appointment. I was told not to worry about it and that I would never be sent to collections since it was for cancer treatment. Obviously those were lies, I was sent to collections for an insane, unpayable amount and then I had ******************* speak to me very disrespectfully. I nor anyone else deserves to be treated like this, when all I was trying to do was to set up a payment plan to pay your company. If you read the reviews from your company online, this behavior from you is a common occurrence. Have some sympathy. I did not ask for cancer, I did not ask for the expensive treatment I was given by my provider who assured me that financially it would all work out. Very disappointed, you should be better people. 

  
  

  Business response

  07/10/2024

  The referenced accounts have been cancelled from collections.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Paragon Revenue Group is trying to collect an unpaid debt from *****************************************'s pathology department who performed a biopsy on a sample from my back. They billed the wrong insurance company in May ************************************* from over ************************************** I provided their doctor who performed the surgery with my correct insurance information and they were paid by my insurance. The procedure occurred in May 2023 and Paragon started their debt collection around April 2024. When I called Paragon Revenue Group they were extremely rude and treated me so poorly that I will never call them again. I emailed them a number of times after the phone call in May 2024 with the proper insurance company information and supporting details so they could bill them. They never responded. I sent them a registered certified letter with all the facts and proper insurance information. They received the letter on May 28,2024 based on the return receipt. It is now a month later and I have not received a response. According to my insurance company website they have not billed my insurance company. I had the same procedure performed in May 2024 and the pathology department was paid $35.05 based on a bill of $225.

  Business response

  07/01/2024

  The referenced account was reviewed, and records indicate that the insurance information was provided after the deadline for timely filing had passed. An uninsured discount was applied to the referenced account.

  Customer response

  07/01/2024

   
  I am rejecting this response because:
  My doctor provided LNRMC with my proper insurance info and contact information when the surgery was performed in May 2023. ***** never attempted to contact me for a year and turned it over to debt a collector. As soon as I realized who Paragon Revenue Group was I responded and found out about the unpaid insurance claim. I immediately informed Paragon with the up to date information. I should not be penalized for the mistake of LNRMC. 

  Business response

  07/02/2024

  The referenced account has been cancelled from collections.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a credit alert on CreditWise for an alleged collection. I have no record or bills in my email or U.S. postal box. When contacted by phone I explained that I dont know what the alleged charge was as the date was incorrect. **************** told me they would take care of it. Now it is on my credit score and I am not liable for said alleged collections.

  Business response

  06/24/2024

  The consumer will be mailed an itemized statement for the referenced account. Once paid in full, the account will be removed from the consumers credit report.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 6/20/2024: I received a notification from all 3 credit bureaus that a new collection account had been added to my credit files by the name Paragon Revenue Services LLC claiming that I owe $1,637 to UT Health Athens.But according to the **** and the Attorney General of Texas Rules on Medical Debt Collection Laws. If this debt is so called true then the Original Creditor (who I will also contact) would have sent me a bill in the mail (which has not happened at all, not even aware) and even Paragon Revenue Services are also required to notify me of the debt also and they have not notified me what so ever.So based on this pattern I am unaware of such debt and have no knowledge of this debt. So I hereby demand Paragon Revenue Services to cease and desist all collection activities and remove the themselves from all 3 of my credit reports until this debt can be further reviewed and validated. If Paragon Revenue Services feel obligated to validate then I ask them to send me proof of debt by providing me a Chain of Custody without any gap in dates, also validating a debt is not done by sending me a bill or transaction history, I am asking for the original contract from the original creditor showing my signature because as i stated I am unaware of such debt.In further I ask Paragon to Cease and Desist all further Collection Activity including Reporting to the CRAs until further notice is provided

  Business response

  06/21/2024

  An itemized statement and a consent for treatment will be provided to consumer.Once the reference account has been paid, it will be deleted from consumers credit file.

  Customer response

  06/21/2024

   
  I am rejecting this response because: I have no idea or knowledge of this bill nor did I receive any treatment. I have not been to this hospital in a few years now. So i cannot agree with this statement and won't issue payment until they properly verify a debt that the company is refusing to do 

  
  

  Business response

  06/21/2024

  An itemized statement and a consent for treatment letter will be provided to the consumer for the referenced account.

  Customer response

  06/21/2024

   
  I am rejecting this response because: I ask for debt validation not an itemized statement that is not validating the debt. I wanna see the chain of custody if this company cannot provide me with that then I will further complaints the ***** Attorney Generals Office, and the *** as well. 
  
  

  Business response

  06/21/2024

  The consumers account has been cancelled from collections and removed from consumers credit.

  Customer response

  06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I wil notify UT Health Athens for further correspondence regarding this tradeline and further validation efforts
  
  Thank you. 
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not aware of this account. I have reached out to 3 credit bureaus and PARAGON REVENUE GROUP to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have PARAGON REVENUE GROUP that I have no account with them and 3 credit bureaus can simply remove it from my credit.

  Business response

  06/17/2024

  The referenced acct has been cancelled from collections and removed from consumers credit.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I get phone calls daily from Paragon Revenue Group claiming to be calling for debt collection. I do not live in the ** anymore and havent for ************************************************************************************************************************** submitted for collection. These phone calls are harassing. The recording does not say to what company the alleged debt is owed. I believe Paragon is trying to scam me out of money.

  Business response

  06/17/2024

  The reference acct has been cancelled from collections and did not affect the consumer's credit.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩