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Business Profile

Collections Agencies

Paragon Revenue Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 254 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not obligated for the debt claimed by PARAGON REV. ***** is no contractual agreement between me and PARAGON **** and they have not furnished the original agreement as requested.

    Business Response

    Date: 03/17/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:03/14/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is constantly harassing me and my daughter calling to our phones. They're saying that I will be accused for breach of contract and intention of defrauding a financial institution. Those are false statements. This account was paid off before the leasing expired and they are charging me for a protection plan that was cancelled. I have bank statements, payment receipts and copy of the contract. Please stop calling or send us text messages or my lawyer will file a case against them.

    Business Response

    Date: 03/17/2025

    Our office is unable to locate any accounts using the information provided in the consumer's complaint. We have preventatively blocked the number provided but show no record of the referenced phone number in our system.

    Customer Answer

    Date: 03/17/2025

     
    I am rejecting this response because they're still calling my daughter and calling to my personal cell phone. Phones listed: *************) and **************. My account it's a ********************** account and the desk was bought under a B2B contract. Also, was paid in full using our Business checking account.

    Business Response

    Date: 03/17/2025

    Paragon Revenue Group is a ************************** Both numbers were searched, and our office is unable to locate any accounts using the information provided in the consumer's complaint. We have preventatively blocked the numbers provided but show no record of the referenced numbers in our system.

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ********* 22, 2024 I made an agreement with Paragon Revenue Group to absolve my medical debt with one $2000 payment. They have since not reported that information. If They did report this information it is with incorrect information as the true Original Creditor is ProHealthCare. In this payment confirmation you can see they put the wrong creditor down. I also have medical debt collections put on my credit report from this, that shouldnt have ever been added in the first place.

    Business Response

    Date: 03/14/2025

    Referenced account was never reported to consumers credit. Consumer has paid the balance in full.

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps robocalling me every day with a recording that says they have an important message for me then rattles off a phone number to call then hangs up before I can even take down the number. Weird. I called them at the number on their website and reached a lady who was unnecessarily rude to me. She did not offer to settle, work with me on payments, or even send me proof of the charges. She said the charges are for urgent care visit deductibles for my son, which if true, those charges are illegitimate to begin with because he has ******** that should have been billed for any remaining deductibles after primary insurance. I told her that, and she said I need to take that up with the clinic. How do I do that AFTER they already sold the debt to you? The call lasted all of two minutes and accomplished nothing. I really don't appreciate getting attitude when I'm making an honest attempt to settle a debt. I'm poor, but I'm willing to settle if you'll work with me. But if you're going to treat me like garbage I'll just block your number and you won't get a dime. The amount they claim I owe is inconsistent as well. On the phone they say I owe $150. Their texts contain a link to their website where it says I owe $100. It has options to either pay in full or negotiate, and when I click negotiate it gives me the option to settle for $1. Yes, one dollar. I'm so confused, is this real or are they just trying to phish my card info? This is the most bizarrely structured attempt to collect a debt that I've ever encountered and I strongly question both this company's and the claimed debt's legitimacy. I am not paying anything until I get an itemized list of charges that I can verify with the urgent care.

    Business Response

    Date: 03/07/2025

    Itemized statements for the referenced accounts will be mailed directly to the consumer. The consumer will no longer receive calls.

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have put false information on my credit report I have not signed any contract with them. I do not have any knowledge of this business. Im want it removed immediately.

    Business Response

    Date: 03/07/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them a month ago after only hearing from them through text and a voice mail that says to call at a number that does not match Paragons listed numbers, and they havent responded to my email about if Im being sent an itemized bill or not. When I go through my hospital billing portal which shows me any debt thats been sold Paragon Revenue Group does not come up. I also paid $469 with my hospital early last year so I should not owe the amount Paragon is asking for. I would like an updated itemized bill sent to me please.

    Business Response

    Date: 03/05/2025

    An itemized statement for the referenced accounts will be emailed directly to the consumer. 

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a collections hit my credit report with no contact prior from Paragon Revenue Group. This was from a surgery in November 2023, per them. I contacted the hospital directly in early 2023 requesting a detailed bill as I believe I had been overcharged. I disputed the bill directly with the hospital. I received no update. I contacted the hospital again and there will no outstanding bills under my account. It was my understanding an adjustment had been made and I owed nothing. Now this company is dinging my credit for an over $1200 bill and emailed me one that stated I owed $368.71. So two bills are stated being due when I believe I owe none. I've asked for proof of owing. I have received nothing from the company in writing. It is my right to receive a detailed bill from the collections agency, within 30 days of requesting. I have yet to receive that. Additionally I have done no business with Paragon directly and do not owe them any money. I am asking for my credit report to be corrected and for all collections request to cease immediately. I am also asking for a letter stating I do not owe anything to this company.

    Business Response

    Date: 03/05/2025

    Itemized statements for the referenced accounts will be mailed directly to the consumer. The referenced account, ********, has been removed from the consumer's credit.

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. provided they actually mail the items and remove the credit hit. 

    Thank you. 

  • Initial Complaint

    Date:02/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************************. I do not have a contract with PARAGON REVENUE GROUP. They did not provide me with the original contract as requested.Under 12 CFR ******* (CFPB's National Consumer Assistance Plan), medical debt should not be reported until consumers have had adequate time to resolve any billing disputes. If the debt is paid or settled, it must be removed from the credit report. Additionally, medical debt related to unresolved insurance issues should not be reported until the consumer is fully informed of the balance and has time to address it.

    Business Response

    Date: 02/24/2025

    The referenced account has been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with charter communications, i do NOT have a contract with Paragon PARAGON REVENUE GROUP, they did not provide me with original contract as requested.

    Business Response

    Date: 02/24/2025

    The referenced accounts have been cancelled from collections and removed from the consumer's credit.

  • Initial Complaint

    Date:02/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not reliable for this collection with paragon revenue group. I do not have a contract with them. They did not provide me with the original contract as requested.

    Business Response

    Date: 02/24/2025

    The referenced account has been returned to the original creditor and removed from the consumer's credit.

Paragon Revenue Group is NOT a BBB Accredited Business.

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