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Customer Review Ratings
Average of 11 Customer Reviews
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Review fromBilly K
Date: 01/09/2025
1 star************************. If I had any legal recourse against this company I would take it. They are completely incompetent and unprofessional. I have never experienced a company with such **** poor quality control and a complete and utter lack of care for their product than Funcom. Horrid, horrid, horrid company.Review fromBen S
Date: 10/21/2024
1 starA 10 year old game, and they cant fix a bug that makes you repeat transactions multiple times. The only warning is buried in Help forums. A known issue for years. I usually just accept it, but this company has ripped me off about 80 bucks now.Review fromKamien B
Date: 01/18/2024
1 starEvery time they drop an update for a game, it crashes the whole game. They try to fix things and it destroys more things. Drop a hot fix and get fatal blue error screens and the game force closes. ***** exiles has to be one of the worst. This company doesnt care about their customer ideas and issues. Less than one star!Review fromlee s
Date: 06/25/2023
1 starThey continue to update their games with issues that they don't resolve. You pay for things and then they ruin the game play by making half your items vanish due to a game error inthe new update. Instead of making things right with their customer base they simply move on telling you to deal with it. Recently they pushed out a update that caused thousands of customers to loose the majority of their stuff to a stability issue. They refuse to return everyone's stuff and instead push advertisements to get new unaware people to buy their product to replace the people they screwed over who have up and left. They don't care. They use to to a degree but now it's simply micro transactions that fuel their next move. Which is unreal because if they fixed the issue and restored all the lost stuff then that's thousands of ppl making transactions as they have every other time. They have caused my son to stop playing their game and it was the one thing he enjoyed spending time with me. This comment doesn't matter because these companies are immune to lawsuits and such. Just another company taking advantage of customers nothing else matters. **** is why people online laughed so hard at those rich people in the sub because no one Upton cares about people. Just money. Like the BBB they give them a A+ tho customers give them a deep F- in the reviews,on their ****************** tiktok and even their own forums. One large entity heping another. No one has our backs.Review fromPaul I
Date: 05/02/2023
1 starBought product from them with extras. All told over a hundred dollars worth. They delivered me a faulty unusable product/game. When I reached out to them I was told that even though they don't know how it must somehow be my fault it was faulty and clos2d the case. No refund, no help, just a broken product and accusations from a company. Literally snake oil salesmen.Review fromEmily D
Date: 01/30/2023
1 starEmily D
Date: 01/30/2023
They delivered me a faulty item, not returnable since it "was delivered" per there policy??? DO NOT BUY ANYTHING FROM HERE. Garbage. Wish I checked the reviews first.
FUNCOM, Inc.
Date: 02/07/2023
My apologies for your negative experience, can you tell me more about the "item" you are speaking of?Review fromAndrew A
Date: 12/02/2022
1 starI was attempting to purchase 1 month of game time and something lagged/glitched out and ended up purchasing 1 year of game time. I promptly messaged customer service and was told there would be a long wait through an automated message. It has been so long now and not only was I charged for the year but I am also being charged monthly. I have tried so hard and dealt with so much frustration over this seemingly easy to fix problem. I have loved AO for so long and this has pretty much ruined my feelings for one of my favorite games. I feel so badly for everyone that has trusted and supported this company.Review fromJordon S
Date: 10/15/2022
1 starI just received a suspension for nothing i have no explanation or information from funcom i have been playing the game since release on console ive been on the same server with no issues now im banned and ive literally done nothing wrongReview fromRobert D
Date: 09/16/2022
1 starMe and my clan mates got banned because of myself. I submitted a ticket due to server performance in the comment I told ******* my building foundation number and places ables number. Now Funcom doesn’t tell you how many foundation your allowed in a PVE-C official server. So without any question or notice me and my clan get banned because I was trying no to lag the server or have someone report me falsely like everyone else does.Review fromTim J
Date: 06/29/2022
1 starWorst customer service in the history of the world. Banned a player for using external software that has never been used by the player nor is on their computer or ever has been. This customer has paid for a service that they provide and they will not let the customer use that service falsely accusing them of something they did not do. This is not how you do business in America.
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