Business Profile

Mental Health Services

MindPath Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for MindPath Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

68 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The complaint involves ********************************* at **************************************** with their front desk number being **************.I take ADHD medication which requires a psychiatrist to prescribe. I was on antidepressants as well, but due to continuing bad reactions which resulted in me losing control of my thoughts and emotion pushing me into quit 4 different jobs.Prior to seeing her i saw someone else who recently retired which i won't mention because they were a great doctor who listened. I mentioned to my previous doctor that ADHD and bipolar disorder are easily misdiagnosed and maybe that was the problem. To which, he responded by saying "maybe it's hard to really tell". All because of that one sentence she is convinced i am bipolar. Then forced me to take both antidepressants and mood stabilizers to which i refused.My last appointment with her she was forcing me to go back on anti depressants that literally made me want to kill myself, to which i refused as well as mood stabilizers. Upon hearing this she now refuses to see me and on top of it all refused to clear me for DOT certification. Which she said she would clear me for in my appointment, but then went back on what she said and refused to do so today. I'm no longer depressed and never show signs of bipolar disorder. I originally said i was depressed due to my first ever death of a loved one. I'm grieved and recovered since then. It's incredible unprofessional to refuse treatment due to me not wanting to go back on the medication that made me want to kill myself. As well as refusing to clear me for DOT certification which i desperately need in order to get my life back in order. I needed a DOT certification in order to get my CDL which i would have begun classes on 5/22/2023. Which now i can't attended.
Business Response
Date: 05/30/2023
We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Customer Answer
Date: 05/30/2023

Complaint: 20077597

I am rejecting this response because: When i was filing the complaint the actions listed didn't seem to fit anything i actually wanted to file. When it happened i couldn't reach anyone who actually could help me. I was told the phone answering companies building manager would contact me. This person had nothing to do with managing or disciplining the psychiatrist. Has i stated in the original complaint I was being forced onto a medication which had already produced a "negative reaction" is highly unprofessional and negligent. Yes, i was recommended to also go on mood stabilizers with this previous medication, but i simply couldn't risk a repeat of the bad reaction. I was repeatedly told i was bipolar when no other doctor has ever suggested such. The only reason it was suggested that i was bipolar was from me telling a previous doctor that ADHD and bipolar can often be hard to tell from one another. Manic episodes i disclosed to my previous doctor were caused by the negative reaction to antidepressants. My previous doctor never said i was bipolar and mostly disregarded it because i was emotionally stable without it and then recognized the manic episodes were due to the antidepressants. So, then he took me off them and i tried another which also had a bad reaction.
I stopped taking antidepressants 3-4 months ago and my symptoms have dramatically been reduced. I only take adderall now and i feel that is enough, but since it is a controlled substance i'm scared to mention this to doctors. It's already difficult and expensive to maintain this. Whilst being told to just to drink coffee and have better self-discipline. With one doctor, not mentioned told me "I have another patient with ADHD they don't take medicine and are fine" before refusing to prescribe.
I would like to change my response to the action taken. A refund of services/debt cleared would be prefered. If not, then disciplinary actions would be satisfactory. Now i fear i can no longer trust my doctors with my private thoughts, feelings, and opinions. When the opposite is required when discussing matters such as depression and anxiety. I may have vented here some, but i do so in the hopes to explain the frustration and discrimination one may receive when dealing with ADHD.

Sincerely,

*************************
Business Response
Date: 05/31/2023
Thank you again for your response. We want to help. The best way for us to do that is for you to submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Initial Complaint
Date:04/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $545 for two telehealth visits, during which the doctor entirely disregarded my concerns and refused to provide me the treatment I requested. At the end of our first hourlong appointment, which Id gone into explicitly stating that I was interested in medication management, he refused to give me a prescription due to insufficient information even though we spent an hour talking. The same thing happened the second time. I am requesting an adjustment to my bill as I did not receive services as promised.
Business Response
Date: 04/21/2023
Hello , and thanks for bringing this to our attention. That sounds incredibly frustrating. Please give us a chance to sort this out. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The point of my appointment with mindpath was to get a prescription i need for my mental health. When I went to the pharmacy to get prescription I was told they have been out of this medication for over a year and that the doctor should have known. Then, I got the bill for my ********************************************************** I simply told him what I already and have been taking for years. I got hit with a bill over $250 more than my previous visit with this same doctor. This was never disclosed to me that the cost went up. I simply do not have the finances to spend this much on a visit. At the end of this I have no medication and a bill for $350 ($250 with insurance.)I contacted customer service as soon as I got the bill, this is now about 3-4 months ago. The lady I spoke to said she would put a dispute in the system. She said I would hear from someone in a week. 2 weeks later with no answers, I sent a message through the message center. The lady who answered said that a dispute had been filed and I would hear once it has been processed. Flash forward to 2 weeks ago I call customer service and the lady tells me a dispute was never filed from what she sees. She said she would escalate this case to a supervisor and I would hear in a week (again.) It has now been longer than this and I still am getting pinged to pay this bill. I do not have medication needed. I am beyond appalled at the lack of customer service from this company and empty promises. I refuse to pay a bill for a visit who's sole purpose was to get medication and 5 months later I still don't have it. In addition to this I have been giving the run around from every person at this company I have spoken to. From doctor visit to this the lack of attention and care has only furthered my conditions symptoms. Please address and resolve this.
Business Response
Date: 04/21/2023
Hello and thank you for reaching out. We are sorry to hear you had this experience and would love the opportunity to make it right. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Customer Answer
Date: 04/24/2023

Complaint: 19910190

I am rejecting this response because:
I have called and emailed your company for over 5 months now without an appropriate response. I have been lied to and promised I would hear back and have never gotten a message. I was told my case was escalated and I would hear from a supervisor in less than a week, and this also never happened. Please resolve this here or call me to resolve this matter at once.

Sincerely,

***************************
Business Response
Date: 04/25/2023
We are sorry to hear that our previous response did not suffice. If you have not reported this complaint or concern to our team please do so by submitting a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Initial Complaint
Date:03/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billing Issues with company. As required by Mindpath, I set up a patient portal in July 2022 for my account and put a credit card on file to pay for my charges. Automated payments were being processed, but stopped around 8/18/22. I called accounting & was told it had something to do with my new address change. So accounting removed my card on file & re-entered it back into the *********** account was brought up to date by $120 payment on 9/26/22. One automatic payment process afterwards on 11/14/22. I called accounting & my therapist also sent them messages. On 12/12/22 I made another $120 payment to bring my account up to date. Automatic payments started again until 1/9/23, stopped until 2/7/23, stopped again 2/10/23 & picked up again on 3/4/23. I am now told my account is $90 behind. I have requested to speak to a supervisor & receive a copy of all my transactions. After waiting almost 2 weeks for a return call, I called back twice & was emailed 2 payment receipt statements. Billing dates and payment dates dont match so that they can be verified with my bank statements. No one can explain why my account is behind, although I have been given a couple different reasons. I shouldnt be expected to pay a bill no one can explain. Next they will be sending my account to the ************* for delinquent payments. No company should be allowed to operate in this manner. Evidently, they dont have a good accounting system, billing department and they definitely dont have enough staff to support their customers when it takes up to 2 weeks to get a return call. My therapist, *********************** is great, but the undue stress of paying my bill & keeping my account current greatly reduces the benefits of my therapy. I need to resolve this billing issue so I can find another service provider.
Business Response
Date: 03/24/2023
Our team has attempted to contact you via our online portal to help resolve your issue. If you have any further billing questions, please visit mindpath.com/current-patients and select your state for a number to call in your area.
Customer Answer
Date: 03/28/2023

Complaint: 19591299

I am rejecting this response because: I have made numerous calls to billing with unsuccessful resolution of my issue. I have requested twice for a call back from a Manager/Supervisor. The 1st request was approximately a month ago and most recently within ******* 2 weeks. To date, I have never received a call back. I am not in the business of doing communication by emails and the like when there is an issue and a human cant be bothered to have verbal contact with the customer. This company lacks professionalism and has extremely poor customer service.

Sincerely,

*******************
Business Response
Date: 07/31/2023
We are sorry to hear about your experience and want to help. To protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Customer Answer
Date: 08/01/2023

Complaint: 19591299

I am rejecting this response because: they tend to try to do all their interaction with customers via online and all issues cant be handled without actual conversations. I paid my bill online myself and removed my bank card info because they were not automatically drafted my payments. Since doing that I continuously receive automated messages requesting me to put my bankcard information on file, which I will not do.

Sincerely,

*******************
Initial Complaint
Date:03/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2022, my son had a virtual visit with a Mindpath Health therapist. We were directed to Mindpath Health through our insurance company, Florida Blue. He had one follow up telehealth visit but decided that virtual therapy was not helpful for him. *********** Blue copay for specialist visits (including mental health) was $60. Insurance and payment information was provided, but a year later, I began receiving bills for $194. The bill indicates the visits were charged as "self pay" and were not processed through insurance. At first, I called the Billing Questions number provided on the bill. When I finally got through, I was told it would be re-submitted for processing through the insurance company. The next month, I received another identical bill. (image provided) I called again (letting it ring for an hour) and was told it would be re-submitted again. When I got the next identical bill, I logged in to the Mindpath Health online portal. On the portal, my balance appears as zero (image provided). I sent an inquiry through the portal to fix the billing issue. (image provided) When I finally received a response, I was told it had been submitted to Florida Blue but denied because my son wasn't covered. I replied that it makes no sense since his other mental health bills were covered. Additionally, when I look at the claims on the Florida Blue portal, there are no claims submitted by Mindpath Health or the therapist he saw. I provided the member number again, but I have not received any response despite submitting my reply twice. My next step will be to file a claim under the ***** and ******* Fair Collections Practices Act because I am hoping that their legal department will be more responsive.
Business Response
Date: 03/09/2023
Hello and thank you for reaching out. We are sorry to hear you had this experience and would love the opportunity to make it right. We have contacted our billing department and alerted them to your complaint. If there is anything else you would like to report, to protect your privacy, please submit a report to us at mindpathsupport.ethicspoint.com or call ************ so we can address your concerns.
Customer Answer
Date: 03/12/2023

Complaint: 19554333

I am rejecting this response because:
I just received another bill by mail for the same services in the same amount indicating "self-pay." I want evidence that the insurance company was billed properly.

Sincerely,

***********************
Business Response
Date: 03/14/2023
Hello and thank you for letting us know about this. We are sorry our previous response did not suffice. To protect your privacy, we have contacted our billing team to reach out to you directly. Please give us 3-4 business days to address your concern. If you want to escalate this further, please submit a report to us at mindpathsupport.ethicspoint.com or call ************.
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've called, left messages, sent messages through the Mindpath app and emailed. They refuse to respond to me at all. They won't bill for my appointment through Blue Cross Blue Shield and are instead charging me. I want them to bill my insurance, that's what they're for.
Business Response
Date: 03/01/2023
Hi, and thanks for bringing this to our attention. That sounds incredibly frustrating. Please give us a chance to sort this out. We have alerted our billing department. They will be following up with you so we can address your concerns.
Customer Answer
Date: 03/04/2023

Complaint: ********

I am rejecting this response because: You're not going to actually do anything about this. How about hiring me? I have work ethic.

Sincerely,

********* **********
Business Response
Date: 03/06/2023
Thank you for your response. We have attempted to contact you to resolve your issue. Unfortunately, we have not been able to reach you because your voicemail box is full. To protect your privacy, please submit a report to us at ******************************* or call ###-###-#### so we can address your concerns.
Initial Complaint
Date:02/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 3, 2022 I received an email saying tha* *********** ******* ** *** ***** ****** recently joined Mindpath Health. It was the only email they have ever sent me. I was told in the email that "We are working to credential your provider under Mindpath Heatlh's contract with your insurance plan. For the time-being, nothing will change in how you schedule your appointments or what you see on your bill". I continued to have appointments but I did not receive any bills. I called them in January of this year and was told I did not owe any money and that I had a positive balance on my account. Yesterday I received two bills in the mail (post date Jan 27, 2023) with a list of charges from Jan to December 2022 for all of my visits. There were two letters - one asking for $371.00 and one asking for $491.00 - both with a balance showing of $1424.00. This morning I received a voicemail from mindpath billing saying that they had cancelled my appointments as my insurance was no longer accepted. I called them back immediately and the billing department told me they could not help me as their systems had been offline since last week. I asked why the billing department called me then and they could not say why. I called ****** healthcare and was told that they had only been sent bills for 3 appts in January of 2022 from ****. On looking at the bills from Mindpath, they changed the cost of my appointments (with no previous communication) from charging insurance $168.45 to $371.00 for a 45-minute therapy appt and from 232.71 to $475.00 for a psychiatric visit. I do not know my rights and do not want to have to pay for this "bait and switch" of costs but I am afraid they will send me to a collection agency and ruin my credit and I have no idea what to do. Lastly, all billing and notifications are coming from **** and not Mindpath.
Business Response
Date: 02/16/2023
Thank you for your email. We are sorry to hear about your experience and want to help. We have forwarded your email to our billing department at *******************************. Please allow for 7-10 business days as your concern is being processed.
Initial Complaint
Date:02/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received services from Mindpath in 2021 and 2022. I paid for the services but continued to receive past due statements. Because Mindpath was having trouble providing receipts or invoices, I submitted complaint #******** to the BBB. As an outcome, I was assigned a Collections Specialist, ******** ********, from Mindpath. ******** provided me with an invoice for $265.48 on account ****** which was paid via bill.com on check ******* on October 3, 2022. I have an image of the cashed check. Mindpath did not credit my account. In January, I received a collections notice from ******* Account Systems, a third party collections service. I notified ******** and was assured that my account would not be sent into collection. On January 19, ******** informed me that an account had been set up for Mindpath to be paid electronically via bill.com. I have not heard from ******** and my account still shows $265.48 due. I would like my account adjusted to $0.00 to reflect payment as well as written contact from Mindpath expressing an apology for the protracted mistakes in billing.
Business Response
Date: 02/16/2023
Thank you for contacting us. We are sorry to hear about your experience and want to help. We have forwarded your email to our billing department at [email protected]. Please allow for 7-10 business days as your concern is being processed.
Initial Complaint
Date:01/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get this practice to send my adult special needs son’s health records to a new practice. This has been going on for weeks now. I’ve called them, my husband emailed them and we aren’t getting any responses. Last time I called was Friday January 13, 2023 and I asked to speak to an office manager. It’s now Wednesday and I haven’t heard from anyone. I can’t get this new practice to see my son until they get his records. MindPath, which is a mental health practice, is completely unprofessional and is playing a dangerous game with people’s mental state. At this point I don’t know what else to do but wanted them to know if ANYTHING happens to my son I will absolutely sue them for malpractice.
Business Response
Date: 01/24/2023
Thank you for contacting us. We have processed your request and have communicated your needs to our team.
Business Response
Date: 01/24/2023
Thank you for contacting us. We have processed your request and have communicated your needs to our team.
Initial Complaint
Date:01/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would first like to say that the provider I see is amazing. She is kind, sincere and makes an effort to really get to know me . My care isn’t the issue. Trying to get a message to her or a RX refill is near impossible. I see her every 3 months and without fail there is always the issue of one medication not being sent to my pharmacy. I have been trying now 12 days to get a refill which I am now over due . The one response I did get was it was sent 2 months ago but it this was truly looked at you can see it wasn’t. I have called, sent messages on portal and left voicemails with zero help. This process needs to be improved greatly.
Business Response
Date: 01/30/2023
Thank you for bringing this to our attention. We’re sorry to hear you had a less than ideal experience with getting your medications filled. We will attempt to contact you if we can identify you from this review. If you have not heard from us, please contact us privately at ###-###-####.?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

MindPath Health is NOT a BBB Accredited Business.