ComplaintsforMarket America SHOP.COM

• Initial Complaint

  02/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a pair of sandals online, but never received confirmation of shipping or a tracking number. When I called their number - *********** number it was a scam and it was not actually shop.com but a telemarketing company trying to sell me a hearing aid. I never received a tracking number or confirmation of shipping or the item.

  

  Business response

  02/26/2024

   

  Hi *******,

   

  Please see the email trail below.  Although this customer did purchase from one of our partner stores, we cant get her to respond to our calls.

   

  ****

   

   

  *************************
  Executive Assistant to *********************

  Office: ************

  Fax: ************

  Email  ********************************

   

  marketa****** | SHOPCOM 

   

   

   

  *** ******** *********** ******** I ********* I ************** ***********| ********

   

   

  Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. Any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that *** occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please contact the sender and delete the material from your computer.

   

   

  From: ************************* <**********************************>
  Sent: Thursday, February 22, 2024 4:26 PM
  To: ************************* <********************************>
  Subject: RE: BBB - Acknowledgement

   

  No;  She responded to my email

   

  Thank you,

   

  *************************

  Global Director

  UnFranchise Services | Corporate Training

  **********************************

   

  marketa****** | SHOPCOM 

   

   

   

  *** ******** *********** ******** I ********* I ************** *********** | ********

   

  Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. Any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that *** occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please contact the sender and delete the material from your computer.

   

   

   

  From: ************************* <********************************>
  Sent: Thursday, February 22, 2024 4:25 PM
  To: ************************* <**********************************>
  Subject: RE: BBB - Acknowledgement

   

  Lord.

   

  Has she returned your call?

   

  *************************
  Executive Assistant to *********************

  Office: ************

  Fax: ************

  Email  ********************************

   

  marketa****** | SHOPCOM 

   

  

   

  *** ******** *********** ******** I ********* I ************** ***********| ********

   

   

  Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. Any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that *** occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please contact the sender and delete the material from your computer.

   

   

  From: ************************* <**********************************>
  Sent: Thursday, February 22, 2024 4:12 PM
  To: ************************* <********************************>
  Subject: FW: BBB - Acknowledgement

   

  See below.  Where in my email did I say our number was 877?  What in the world?  Anyway, this is in motion.  All roads lead to the partner store, Soled, not sending tracking information and its been 3 days since their order.  Additionally, they called the wrong number and thought we were scamming them.

   

  More to come

   

  Thank you,

   

  *************************

  Global Director

  UnFranchise Services | Corporate Training

  **********************************

   

  marketa****** | SHOPCOM 

   

   

   

  *** ******** *********** ******** I ********* I ************** *********** | ********

   

  Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. Any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that *** occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please contact the sender and delete the material from your computer.

   

   

   

  From: *********************** <**************************>
  Sent: Thursday, February 22, 2024 4:05 PM
  To: ************************* <**********************************>
  Subject: Re: BBB - Acknowledgement

   

  [NOTE: EXTERNAL EMAIL ADDRESS]

  Hi ******, 

  Thank you for your call and quick response. I never received any shipping/tracking info and when I called the number listed in my order confirmation email from shop.com - ************** - it went to a telemarketer. Then, I got an email this morning from someone at Market America who listed the phone number as **************, and now your email says it's a ***** number. These inconsistencies, and the fact that shop.com, marketamerica, and soled are all involved in this order but no one stepped up to update me on my order, made me think this was a scam, and so I alerted by credit card company as well. 

   

  I'm looking forward to getting the tracking info. Thank you again for your attention to my case. 

  Ulka  

   

   

   

  On Thu, Feb 22, 2024 at 12:45 PM ************************* <**********************************> wrote:

  Good day, ****

  Thank you for your recent BBB inquiry.  My name is *************************, and I am the Director of **************** at ********************** | SHOP.COM.

   

  The BBB has contacted us to further assist you with your purchase inquiry and we are happy to help.  I do show that you placed an order ( Teva Women's Universal Trail Black M 7) on February 19 with our Partner Store, Soled, through our website.  Your order has been invoiced and currently awaiting tracking information.  We assure you that we have escalated this to Soled, and we are awaiting an update with the tracking information from them.  We greatly apologize for the delay.

   

  Also, in your inquiry, you mentioned that you called us, but only to be serviced by a different company.  Our customer service line is:  ************.  Although I do show that you successfully reached us today so that is great news.  I have also called and left a voicemail with you today.  Please feel free to reply to this email, or you *** call me back at ************** if you have any questions in the interim.  We hope to have updated tracking information available shortly.

   

   

  *************************

  Global Director

  UnFranchise Services | Corporate Training

  **********************************

   

  marketa****** | SHOPCOM 

   

   

   

  *** ******** *********** ******** I ********* I ************** *********** | ********

   

  Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. Any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that *** occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please contact the sender and delete the material from your computer.

  Customer response

  02/26/2024

   I am rejecting this response because:
  
  1. "We can't get her to return our calls"
  -I received ONE phone call from ************ on 2/22/24 at 12:34pm from ***************************** - see attached full transcript of her voicemail. 
  -I have not received any other calls, nor was I asked to return her call - see transcript
  -Instead, she asked me to look out for her email follow-up, which I did receive and did respond to on 2/22/24 at 1:05pm (about 30 minutes after she left me the one and only voicemail I ever received). 

  2. "Where in my email did I say 877"? 
  -Refer to attached voicemail transcript that clearly states she said I got the first 3 numbers of the phone number wrong, they are 8-7-7. I can provide a recording of the actual voicemail if needed. 
  -I didn't get the first 3 numbers of the number "wrong" - the number is listed as ***** in the order confirmation email I received from shop.com on 2/17/24 - see attached. 

  3. I will consider this matter closed once I receive a tracking number and I have received the item I paid for. 

  Thank you to everyone for your attention to this matter. I appreciate your time and care. 
  *********************;

  

  Business response

  02/27/2024

  Hello,
  This customer filed a chargeback through their bank for their order and the bank has refunded the customer.  Therefore, the order will no longer be shipped to them.

   

  Adding @Merchant Support @******************* @*********************************

   

  Thank you,

   

  *************************

  Global Director

  UnFranchise Services | Corporate Training

  **********************************

   

  marketa****** | SHOPCOM 

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On September 8, 2023 I cancelled my account including autoship with this company. I double checked on this and was told yes, it was cancelled. This month they charged me again. When I called they told me it wasn't cancelled. I do not want their products, do not want the upline making money off of me and I want my money back and I want my debit card numbers removed from the system. Here is the person who told me my autoship was cancelled. Robert T********* Advanced Communications Specialist Direct ************ Fax: ************ Email ************************* **** ******** ***** ** * *********** ** ***** ************* * *********

  

  Business response

  11/08/2023

  Dear ******* ******,
  
  We sincerely apologize for the inconvenience and frustration you've experienced due to the delay in processing your cancellation request. We've looked into the matter and confirmed that your Annual renewal, Autoship, and your account have indeed been canceled as of October 13, 2023.

  Our investigation shows that your original request on September 8, 2023, was to cancel the Autoship and Annual Renewal. Following this, an internal error led to an inadvertent delay in processing these cancellations, leading to the October Autoship being processed erroneously.

  Upon discovering the error, we immediately issued a full refund on October 10, 2023. Please rest assured, no further actions or charges will be incurred on your account from our side henceforth.

  We deeply regret this oversight and would like to reassure you that we are committed to ensuring such mishaps do not recur. Your feedback has been invaluable in helping us identify and address procedural issues. Thank you for your patience and understanding.
  
  Market America | SHOP.COM

• Initial Complaint

  09/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started receiving emails from this company even though I never asked or signed up for them. I have repeatedly used their unsubscribe feature but I am still receiving multiple emails a day. I have emailed them directly with no luck. I just want them to stop emailing me! I don't use Market America and never will. These people are spam at a new level!

  

  Business response

  09/07/2021

  Hi *******,

   

  Can you please update complaint #********?  We have removed ***** ******** from all emails.

   

  Lisa

• Initial Complaint

  07/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I join MarketAmerica as an Unfranchise around November of 2018 under pressure and I stayed with till April of 2021. Top leaders assured me that i were gonna make a lot of money, none of that happened, I lost tons of money. They pushed ticket sales for events telling us if we don’t spend $600 or more on tickets we don’t care about the people we love, they praised the people who overdraft their bank accounts and saying they are leaders for doing so. After buying tickets for events they tell us last minute that we have to spend another $200 eacH for shared room w/ 5 ppl. they were mainly focused on getting us to recruit people to join MA so I can go up in ranking to make the residual income. . I had to pay the initial enrollment fee which was about $400 then a monthly of about $250/month In year expand I’ve spent over $10000 on products/tics they said to buy that I don’t even use, then would say it’ll be worth it at the end. People in this business are very unethical and inconsiderate.

  

  Business response

  07/20/2021

  Thank you for sharing your recent feedback.  It is disheartening to learn you were displeased with your experience as an UnFranchise Owner with Market America |SHOP.COM.  We take great pride in not only creating opportunities for people, but also producing quality products and services for our consumers. 

   

  Market America created a business model around people helping people. However, we acknowledge that our business model may not have worked in your case. We appreciate every opportunity to continue to help people grow their businesses and continuously seek to provide resources to help them do so.

   

  Thank you,

  The Market America | SHOP.COM Team

   

   

  Lisa P*******

  Executive Assistant to Marc A*****

  Office:  ************

  Fax:  ************

  Email:  ***********************

   

  marketamerica | SHOP•COM™

   

  USA I Canada I Australia I Taiwan I Hong Kong I United Kingdom I Mexico I Singapore | Spain | Malaysia

   

  Confidentiality Warning: This e-mail contains information intended only for the use of the individual or entity named above. Any dissemination, publication or copying of this e-mail is strictly prohibited. The sender does not accept any responsibility for any loss, disruption or damage to your data or computer system that may occur while using data contained in, or transmitted with, this e-mail. If you have received this e-mail in error, please contact the sender and delete the material from your computer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩