ComplaintsforLegal Templates, LLC

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A family member with a major learning disability signed up for a Trial period with Legal Templates, LLC using my debit card. She enjoys doing things on the computer and pretending she works as a lawyer, secretary, my assistant, etc. She is a very sweet, child-like girl and meant no harm. I have been ill for several months and have not gone online to view my bank statements. I went online today and was surprised to find 6 charges from Legal Templates, LLC. There were two charges on the same date of December 18, 2023 ($1.00 and $38.95). On 1/16/2024, I was charged $39.95. On 2/16/2024, I was charged $39.95. On 3/18/2024, I was charged $39.95. Lastly, on 4/17/2024, I was charged $39.95. I called Legal Templates, LLC and talked to a representative named ****. She talked me into getting a plan for $9.95 per month for my family member. I decided to do this plan so my disabled family member could occupy herself with something I consider somewhat educational. I learned she never used Legal Templates ALL of January 2024, February 2024, AND March 2024. She did not realize she still had access to the forms until she tried it in April. She had thought it was cancelled after she used it during the Trial period in December 2023, in which I was charged $1.00. Please refund $38.95 billed December 18, 2023, $39.95 billed January 16, 2024, $39.95 billed February 16, 2024, and $39.95 billed March 18, 2024. Total Refund should be $158.80.My mother recently passed away and I have been ill for several months and now need surgery. This has caused me a great deal of stress learning of these charges from Legal Templates, LLC.

  

  Business response

  05/02/2024

  Hello,

   

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we are able to provide a refund for two months. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. If you agree to this offer, please let us know so we can initiate the refund process without delay.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer response

  05/02/2024

   I am rejecting this response because:  I will not accept a refund for just two months.  

  Why is Legal Templates charging drastically higher prices each month if a customer does not call up

  and cancel?  It seems unethical for a business to act in this manner.  Your rate suddenly becomes $9.95

  per month as soon as a person calls to cancel.  I should have been charged only $9.95 after the trial period.

  As I stated, I want a refund for 4 months.  
  
  

  
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I thought I was paying $1 to access their site and look at documents and I have been charged $39 for 2 months for a total of $78 +. I just want this canceled!!

  

  Business response

  04/28/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership. I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  I've successfully located your account associated with the email address ********************, and the subscription has been successfully canceled on 04/28/2024 10:12PM EST.
  
  Our accounting team had completed processing the refund for two months. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contacted the business via their support email after canceling the membership under my account and noticing that they were attempting to charge my bank account still for this membership. To which I received no response and still have yet to receive a response. The company kept trying to charge my bank account repeatedly everyday until the account had money and when it did, they took the full membership amount even though I had cancelled the membership way in advance to being charged for said membership.

  

  Business response

  04/23/2024

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since November 2023, I've been charged $39.95 monthly without notification that my trial period had ended or that I was still subscribed. Despite not using the service for the last 4 months, totaling $159.80 in payments, when I emailed the business hoping to resolve the issue, their response was dishearteningly rigid: they claim their system cannot accommodate refunds for cancellations beyond the initial 7-day trial period. This lack of flexibility or willingness to engage in constructive dialogue is deeply disappointing as they offered no alternative solutions or room for negotiation. Thank you for your assistance.

  

  Business response

  04/22/2024

  Hello ***************,

   

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we are able to provide a refund for two months and you still have access for the remainder of the month. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. If you agree to this offer, please let us know so we can initiate the refund process without delay.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer response

  04/30/2024

   I am rejecting this response because:
  

  Hello *******,

   

  Thanks for getting back to me. Yes I accept their business response. Please advise what the next steps are and when I can expect a refund.

   

  Thank you.

   

  Best Regards,

  *****************

   

  
  

  

  Business response

  04/30/2024

  Hello,

  Thank you for your reply.
  
  Our accounting team had completed processing the refund for two months. 
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  Sincerely, 
  
  ************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for this service to get a template for a contract related to some contract work I was doing. I kept the account active just in case I accepted another contract. Now I am attempting to end my service through this company. Their website does not allow logins at this time and multiple attempts to reset my password are failing saying that portion of their website isn't available.I want to cancel and they are making it impossible. I am going to have my bank stop payments to their company, but this should NOT HAPPEN. My e-mails from them do not even show my username, etc. Just "Thanks for Signing Up". Clearly I have been scammed. Based on other complaints this has become even more apparent.

  

  Business response

  04/01/2024

  Hello,

   

  Thank you for reaching out, and we apologize for any inconvenience caused. You can reset your password using the link provided on the login page or contact us via phone, email, or chat for assistance. All the necessary information is available on our website. Your account has been successfully canceled, and you should receive a confirmation email shortly. Please don't hesitate to reach out if you require any further assistance.

   

  Sincerely, 
  
  ***************************************;
  ********************************** 
  **************
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.
  
  
  

  Customer response

  04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it for the time being. I received an e-mail stating that my subscription has been canceled. I will check my account at the end of the next billing cycle to confirm.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I are going through a separation and I thought about filing for divorce and wanted to see how difficult the process would be so I checked out legal templates and paid 1.00 I never printed anything or used their services and I canceled the same day however there are two transactions on my debit card for ***** both of which I did not agree to. I paid the 1.00 and canceled immediately so the charges never shouldve been applied

  

  Business response

  03/20/2024

  Hello,

   

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.

  
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive. Upon reviewing your account, it appears it is still active, and there was a charge for $39.95 not $79.90. You can see this information once you log in and check under user settings > billing history.
  
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  Following a discussion with our accounting department, we processed a full refund for $39.95 and your account has been canceled successfully. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. 
  
  
  
  Best,
  ************** 
  ***************************************;
  ********************************** 
  **************
  
  

  
  

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As most of the other complaints about this business have mentioned, you sign up for a 7 day trial and then they provide no way through their website to cancel the membership and/or account until the subscription has started and you have been charged.The site is deceptive in their billing practices and makes it seems like you won't be charged at the end of your trial as there is no is no way to cancel the membership during the trial, leading the consumer to believe that you will not be charged.Immediately when I was charged, I reached out to customer service to refund the subscription and they refused with the generic message that it is in all of there other responses here. I am worried that not only will they not refund me, but will continue to charge my account even though I am able to now cancel my membership now that I have paid.

  

  Business response

  03/12/2024

  Hello,

   

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.

   

  *********************************************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Charged without permission I signed up by paying for $1.00 to try out legal templates. I found another company that offered the same services for free of charge, so I cancelled on the company's website after several pop-*** asking me to stay. Today I was charged ***** for services that I am sure I cancelled prior to the end of my trial period. When I went to resubmit my cancellation a second time, I attempted to get a refund and it told me that my subscription would be cancelled on April 11th (a month from today) and not today even though I no longer need these services. I am essentially being forced to pay for a month of service, March 11 to April 11th even though I no longer want this subscription and will not use it. I want a refund and the phone number provided on the charge offers little to no resolution to cancel my month that was just charged to my card today and I will not be and have not been utilizing services from this company. I hate being bullied to make purchases that I have no intentions of using.

  

  Business response

  03/11/2024

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.

  Our accounting team had completed processing the refund for $39.95. 
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.

  Thank you in advance for your time, and please let me know if you have any further questions.

  Sincerely, 

  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer response

  03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  03/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a free trial for $1.00 from legal templates. I tried to cancel it 2 days later but apparently it didn't cancel because I was changed $39.95 a month for many months. My wife discovered this while helping me with purging our files. I am 75 years old and believe that this company should be investigated by the authorities because they obviously don't make it easy to cancel and fraudulently charge people continuously by "renewing" every month. I fully believe their practice preys on people and they should be shutdown.

  

  Business response

  03/10/2024

  Hello,

  Thank you for contacting Legal Templates.
  
  We have received your recent message. Unfortunately, the email address through which you contacted us or provided is not associated with any of our accounts.
  
  
  
  To better assist you, please provide us with the email address you used when you registered your Legal Templates account.
  
  
  If you are currently on a paid account, please provide the last FOUR digits of the credit card used to purchase, along with the name of the cardholder so I can locate your account correctly.
  
  
  Feel free to contact me if you require further assistance.
  
  
  
  
  *********************************************** 
  ***************************************;
  ********************************** 
  **************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company has stolen $160 dollars from me in the last 4 months. I have no idea how they got my information but when I addressed the issue with them I was told that they would return only half of my money. This was presented as a fair solution to money that was taken fraudulently to begin with, but the catch was that I would have to agree to not report the remaining balance to my credit card company for recovery. Their customer service emails are manipulative and aim to extort while refusing to accept any wrongdoing. Anyone who works for this company should be utterly ashamed to be affiliated with such a lowlife career choice. I now have to get a new card and reset all my accounts thanks to these thieves but it seems that was their intent all along. Inconvenience me to the point that Id settle with being robbed of $80 rather than $160 than engage with my bank. They are disgusting. And yes, BBB I am more than willing to lend my experience to news media, thanks for asking.

  

  Business response

  02/23/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, based on our records, you signed up for the trial subscription. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat, phone, or email.
  
  
  Following a discussion with our accounting department, we are able to provide a refund for the last three months due to our system's limitation of not processing refunds for transactions older than 90 days. We deeply regret any inconvenience this situation may have caused. We trust this solution is acceptable to you. If you agree to this offer, please let us know so we can initiate the refund process without delay.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ************** 
  ***************************************;
  ********************************** 
  **************

  Customer response

  02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while this remedy falls exceedingly short of reasonably ethical business practices in the complete and full return of ALL stolen money at this time I am open to receiving $120 of the $160 fraudulent charges back to my credit card. It is extremely disappointing that intentionally predatory companies like this are allowed to operate at all. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩