Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial of a service and this company fraudulently charged me for 6 months (July-December 2023) of a service I never used again, with ZERO NOTICE of ongoing charges. Such a scam and they KNOW IT.

  

  Business Response

  Date: 02/11/2024

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify that, based on our records, you signed up for the trial sub. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  
  After consulting with our accounting team, we have decided that we can offer you a three-month refund for the most recent charge. We sincerely apologize for any inconvenience this may have caused you, and we hope that this resolution meets your satisfaction. Please inform us if you accept this proposal, so we can proceed with the refund process immediately.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response and the chance to regain your trust in our services.
  
  Warm regards,
  
  Betty K. 
  ************************** 
  ************************** 
  ***** ********

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I am confirming that this is an agreement to a 3-month refund from ******************, which amounts to $119.85, credited back to the card they have on file. Thank you. 

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for over 1 year without my knowledge, with no billing notices, etc. I recall trying the free trial of the company but do not recall signing up for a subscription. In the year 2023 I did not log in once, believing my account cancelled. I was charged $559.3 for exactly zero services by a software company with deceptive and possibly manipulative sign-up/billing practices. I contacted customer support to communicate and request a refund for what effectively amounts to highway robbery / theft. Their complete response quoted: "Unfortunately, at this moment, our system does not allow us to process a refund for accounts that are canceled after the seven-day trial. However, we can assure you will not be charged going forward as the account is canceled, and we sent you a confirmation email." I informed the company that I would seek disputes with my bank to the maximum extent possible and further would be filing reports of business misconduct, further asking if there was "NOTHING" that could be done? The one word extremely passive aggressive response by someone named "Cris" was "Okay". No effort to amend the situation. Just a complete lack of concern, respect, and integrity,

  

  Business Response

  Date: 01/22/2024

  Hello,
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  We acknowledge your dissatisfaction with the information provided by the customer service agent. We apologize and will investigate the matter. Appropriate disciplinary action will be taken.
  
  I'd like to clarify that, based on our records, you reactivated your monthly subscription membership on 12/15/2022 at 11:12 PM EST. This subscription is intended to provide full access to our range of personal and business legal forms. Please note that it automatically renews each month, as we operate on a subscription model.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  After consulting with our accounting team, we can offer you a three-month refund for the most recent charge. We sincerely apologize for any inconvenience this may have caused you, and we hope that this resolution meets your satisfaction. Please inform us if you accept this proposal, so we can proceed with the refund process immediately.
  
  You'll retain full website access for the remaining month, inclusive of all legal forms. Additionally, you can share your account with family and friends and explore the new PDF editor feature. We sincerely apologize for any inconvenience you may have experienced, and we hope this resolution is satisfactory to you. 
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response and the chance to regain your trust in our services.
  
  Warm regards,
  
  Betty **  **************************  **************************  ***** ********

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The documents generated by their website are not adequate to use for legal purposes. When I informed them that the document was not usable, they would not issue a refund. Not an ethical business, providing a sub-par product.

  

  Business Response

  Date: 01/12/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  
  I'd like to clarify your 7-day trial membership. It's intended to provide full access to our range of personal and business legal forms. Please note, it automatically renews after the initial seven days. As you canceled on the renewal day, it's time-sensitive which led to the billing despite the cancellation.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  Following discussions with our accounting team, we issued a one-month refund. Thank you for your understanding and for giving us the opportunity to rectify this situation.
  
  Warm regards,
  
  Betty ** 
  **************************  ************************** 
  ***** ********

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th I subscribed to Legaltemplates.net to do a document- The subscription was $1.00 (see attachment). I called on or about July 31st to cancel the subscription. I never noticed into I checked my bank account that this company was charging me $39.95 per month since August 2023- They charged August/Sept/oct/Nov/Dec and January totaling $239.70. I called them and I was told that I never cancel the subscription that I needed the cancellation email. The representative insisted that I never cancel, and they never make a mistake. She claimed she checked the phone log, and they never received a phone call from me. I find it humorous since I never mentioned from which phone line I made the phone call. I expect the full reimbursement. Respectfully, *** ******- Their number is (855) 335-9779

  

  Business Response

  Date: 01/07/2024

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I would like to take this opportunity to provide clarification regarding your 7-day trial membership. This membership is designed to grant you unrestricted access to our extensive collection of personal and business legal forms, and it does automatically renew after the initial seven days.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  After speaking with our accounting team, we have determined that we can provide you with a refund for the latest three months' charges. We sincerely apologize for any inconvenience you may have experienced, and we hope this resolution is satisfactory to you. Please let us know if you accept this offer, so we can expedite the refund process immediately.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response and the chance to regain your trust in our services.
  
  Warm regards,
  
  Betty ** 
  **************************  **************************  ***** ********

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (1) I purchased a monthly online service which commenced on December 6, 2023, for $ 39.95 (2) I inquired about the cancelation policy after 30 days which wasn't published on the website at 7:00 AM, December 8, 2023. (email sent to vendor) (3) Vendor responded by immediately canceling subscription and refused to honor my request to provide advance notification after the 30 day period of usage which was collected by the vendor. (4) Vendor was notified that the cancelation policy wasn't posted on website relative to contacting vendor to provide notification for cancelation. (5) Vendor allegedly update nonexistent website policy based upon email communications. (6) Awaiting either reinstatement of website rights or prorated amount for unwarranted cancelation. (7) Vendor refused to reinstate account and/or refund fees (8) Notifying credit card company of fraudulent transaction

  

  Business Response

  Date: 12/10/2023

  Hello,

  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.

  I would like to take this opportunity to provide clarification regarding your 7-day trial membership. This membership is designed to grant you unrestricted access to our extensive collection of personal and business legal forms, and it does automatically renew after the initial seven days.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  We have processed a refund for one month of $39.95, and you can expect to receive it within 3-5 business days. We deeply regret any inconvenience you may have encountered, and we trust that this resolution meets your satisfaction.
  
  Again, we appreciate your feedback and your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us. 
  
  Best Regards,
  Betty K. 
  ************************** 
  ************************** 
  (855) 335-9779

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept the refund ONLY.  However, the vendor has not provided the facts as referenced in my original complaint.  Please see attached email string.  I had to file a fraud compliant with Mastercard which is being processed too. 

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************, which redirects you to **********, has been charging me $39.95 each month since July 2023. I used their service one time to purchase a document several months ago. I did not sign up for any subscription. When I sign in my account, it even says I have no subscriptions. Yet they've been charging me. They obtained my credit card information when I purchased the single document months ago. I have reached out to them to resolve (cancel my account and refund me my fees) but no response yet.

  

  Business Response

  Date: 12/04/2023

  Hello,

  Thank you for contacting us.
  
  We are not associated with eforms; our website is ******************.
  
  To assist you further, kindly provide the last four digits of the charged card or the email address used for registration, enabling us to accurately locate the account.

  Sincerely, 
  
  
  Betty K. 
  ************************** 
  *************************t 
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an absolutely absurd amount of money for a 1 week trial that I tried canceling multiple times. There is no options for refunds on the website. This is borderline scamming and I’d like a full refund. I need this money to pay for groceries and my children.

  

  Business Response

  Date: 11/17/2023

  Hello,
  
  
  I hope this email finds you well. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.I would like to take this opportunity to provide clarification regarding your 7-day trial membership. This membership is designed to grant you unrestricted access to our extensive collection of personal and business legal forms, and it does automatically renew after the initial seven days.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email.
  
  Following our conversation with the accounting department, we have processed a refund for one month, and you can expect to receive it within 3-5 business days. We deeply regret any inconvenience you may have encountered, and we trust that this resolution meets your satisfaction.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation.
  
  Warm regards,
  
  Betty K. 
  **************************  ************************** 
  (855) 335-9779

  Customer Answer

  Date: 11/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use these services for a quick moment of need. I intended to cancel the free trial the day of- as to not forget about it later. However, the option to cancel did not appear even days after, until I was charged the renewal.

  

  Business Response

  Date: 11/05/2023

  Hello,

  Thank you for contacting Legal Templates and accept our apologies for the inconvenience caused.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  
  Your credit should appear, depending upon the practices of your financial institution, usually between 5 and 10 business days. If you do not see this credit, you will need to contact your financial institution for further details regarding this transaction.
  
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  Sincerely, 
  
  
  Betty K. 
  **************************  **************************
  (855) 335-9779
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charge my credit card multiple times without consent and my free trial was cancelled before the days were up

  

  Business Response

  Date: 10/21/2023

  Hello,

  I would like to extend my heartfelt apologies for any inconvenience you may have experienced.
  
  Allow me to offer clarification regarding your 7-day trial membership. This membership provides you with unrestricted access to our extensive collection of personal and business legal forms and will automatically renew after the initial seven days.
  
  To ensure transparency and avoid any confusion, we have taken care to prominently display our billing policy on both the pricing and checkout pages. We want to emphasize that our valued customers retain the flexibility to cancel their memberships at any time, around the clock, by accessing our online cancellation option or by contacting one of our dedicated Customer Service representatives through chat, phone, or email.
  
  
  I've successfully located your account associated with the email address [email protected], and the subscription has been successfully canceled on
  10/21/2023 10:38PM EST
  .
  
  Your credit card will not incur any additional charges as long as the account remains canceled. It's important to note, however, that any charges incurred up to this point are still your legal responsibility, as stated in our Terms of Use and displayed information on our website.
  
  Our accounting team had completed processing the refund for $39.95. 
  
  Thank you in advance for your time, and please let me know if you have any further questions.
  
  
  Sincerely, 
  
  
  Betty K. 
  **************************  ************************** 
  (855) 335-9779
  
  
  
  

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/2023, I signed up for their 7-day free trial and downloaded one document on 4/24/2023. I cancelled the subscription on their site on 4/26/2023 and it was confirmed on their site that it was cancelled. I received no further communication from them. On 10/10/2023, when I realized they had been billing my card monthly for $39.95, I called to complain and they said they can only refund one month. I then emailed their support and they eventually offered to refund me for 2 of the 6 months they charged me for. They say they have no record of my cancellation, but I know I cancelled using their site. I also have proof (from their own document history page) that I never used their site after the day I cancelled the subscription. I'm requesting a full refund of the $239.70 that they charged me.

  

  Business Response

  Date: 10/10/2023

  Hello,

  To begin, I want to express my heartfelt apologies for any inconvenience you may have encountered in connection with your recent membership with us. Your feedback is of utmost importance to us.
  
  I would like to take this opportunity to provide clarification regarding your 7-day trial membership. This membership is designed to grant you unrestricted access to our extensive collection of personal and business legal forms, and it does automatically renew after the initial seven days. 
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated Customer Service representatives via chat, phone, or email. I acknowledge your statement about the account cancellation, but our records do not reflect this, which is why you have been charged on a monthly basis since April.
  
  We regret to inform you that our system can only process refunds for up to three months. Please inform us if you are willing to accept a refund for this three-month period so that we can proceed promptly. We sincerely apologize for any inconvenience this may have caused you, and we hope that this resolution meets your expectations.
  
  Warm regards,
  
  Betty K. 
  ************************** 
  *******@legaltemplates.net 
  (855) 335-9779
  

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  That being said, I suggest Legal Templates LLC adjusts their subscription process to add a notification email to the customer when the 7-day trial period is over and the monthly billing cycles begin. This one simple communication would have prevented this episode from ever happening and would have given me ample time to remedy the issue with them. From the looks of all the other complaints, this additional communication would have helped a lot of other people, too.