Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was randomly charged ***** when I have never used this company. Its not even in my history. Im in school still, why would I need to use a legal website?

  

  Business Response

  Date: 03/17/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours.
  
  After consulting with our accounting team, we can process a one-month refund to compensate for the inconvenience, as our system cannot refund transactions past 30 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 7th I used their website to draw up a Room Rental Agreement for a one time charge of $1.00 On Feb 14th they charged me $49.95 March 14 pending chare $49.95

  

  Business Response

  Date: 03/15/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used, along with the cardholders name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,
  
  Betty 
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 03/17/2025

   I am rejecting this response because:
  Use email 

  ******************************** 

  
  

  

  Business Response

  Date: 03/19/2025

  Hello,
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a one-month refund to compensate for the inconvenience, as our system cannot refund transactions past 30 days. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the site to print off a document, paying a $1.99 one time charge for just that document. Two months later on 01/19/2025 I noticed a charge from Legal Templates for *****, and upon searching my account found that I'd been charged on December as well. I immediately contacted them to explain that I didn't sign up for any service, that it was just a $1.99 charge to share the document. They offered to refund the $1.99 but said they can't locate any account under my name so can't refund or even cancel whatever subscription I was being charged for. I'm continuing to receive these charges monthly and getting zero help from them. They need to figure out whatever's going on and fix it, and refund those charges immediately. I paid for a ONE TIME document share, it said nothing about signing up for a trial. This is a huge scam and people need to be warned!

  

  Business Response

  Date: 03/13/2025

  Hello,

  
  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used, along with the cardholders name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,

  *****
  ***************************************;
  ************************************************************

  Customer Answer

  Date: 03/19/2025

   I am rejecting this response because:
  I do not have any other email associated with the account. The only account I have with this company shows as a free plan from back in April of 2022. The last 4 digits of the card are 5360 and there is another charge pending as of this morning. This is now $200 of charges for an account that I've been told can't be located since November of last year. My bank statements are electronic so I'm not sure how to provide a copy. 
  
  

  Customer Answer

  Date: 04/09/2025

   I am rejecting this response because:  

  Hello, 

  I apologize for the delayed response. I'm disabled and have been extremely unwell in recent weeks so it's been difficult to keep up on everything, and I did not make the response in time

   

  Again, I do not have any other emails associated with any accounts with **********************. I've checked every single one and none of them have a log in. Attached you will find a copy of the most recent bank statement showing a charge. 

  Thanks much, 

  Corrin

  Yahoo Mail: Search, Organize, Conquer

  
  
  
  

  

  Business Response

  Date: 04/10/2025

  Hello ******,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives during business hours,
  
  After consulting with our accounting team, we can process a one-month refund to compensate for the inconvenience, as our system cannot refund transactions past 30 days as stated on our Terms and Conditions. Furthermore, you'll retain access for the remainder of the month. Your account has been canceled as of 04/09/2025 11:12PM EST and you should receive an email confirmation to the registered email clockwise****@*********. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 04/13/2025

   I am rejecting this response because:
  Neither Clockwiselake email I have contains anything regarding Legal Templates. The one at ***** has been deactivated because I haven't used it in so long and the one at gmail has only the welcome letter from when I opened it. 

  It is impossible for me to know that I'm being billed through an email that doesn't exist, and there should have been someone on your end that caught the emails being returned to you for the account not existing. 

  During that time I was extremely unwell and ended up hospitalized with delirium just a few weeks later due to previously undiagnosed hypothyroidism that had gotten so severe my organs were shutting down. I don't recall even making an account and have no idea why I would have. 

  Regardless of whether I canceled in time, you guys are still very much at fault for not requiring email verification to set up an account to ensure customers know they're being billed. I contacted numerous times since first being billed in December and just kept getting told "there's no account" because I'd have never thought to provide a deactivated email. 

  All of the charges need to be reversed as I've not used the service at all. I couldn't even log in to it, and I had no way of knowing how to cancel since I wasn't receiving billing emails. If you guys had taken the time to verify the email being used I'd have been able to cancel, but without billing emails coming into ANY of my mailboxes I had no way of knowing. OR any way of logging in. 

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service via the free trial on their website. The advertised price post trial was $39.95. I forgot to cancel the service and was charged. I called and attempted to get a refund but was informed it was not possible. Unfortunately I was not only charged but overcharged by $10 (a total of $49.95) which was not displayed anywhere on their website as the true cost of their service post trial. It has been 8 months since I was overcharged and my bank has still not been able to do anything about this dishonest transaction.

  

  Business Response

  Date: 03/05/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  
  If you have an active subscription, could you kindly provide the last four digits of the credit card used, along with the cardholders name and a bank statement showing the charge? This information will help me locate your account more quickly.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,

  ***************************************;

  ************************************************************
  

  Customer Answer

  Date: 03/08/2025

   I am rejecting this response because:
  The email address for the closed account was: ****************************.
  
  

  

  Business Response

  Date: 03/11/2025

  Hello,

  Thank you for reaching out.

  As outlined in our Terms of Use, specifically Section 3, refund requests must be submitted within 30 days of purchase. Unfortunately, since your account was charged on 08/16/2024 at 4:01 PM EST, we are unable to process a refund as the request falls outside the eligible timeframe.

  We apologize for any inconvenience this may cause and appreciate your understanding.

  Best,
  ***** *.
  ***************************************;
  ************************************************************ 
  
  

  Customer Answer

  Date: 03/16/2025

   I am rejecting this response because:
  I requested a refund the same day I was charged and was denied. Refusing to refund me again does not change the fact that I was wrongly overcharged. Legal Templates is a scam.
  
  

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed to print a legal form for a contract in Sept 2024, and stumbled upon ********************************** Free trial. Great, i said, just what i need. Turns out, that means you are signing up and they will automatically process your monthly subscription for the most expensive possible plan they offer at $49.99 a month!!!!!!! They have lower monthly subscriptions available but you are automatically put into the most expense one on purpose. I have been charged $49.99 a month since September 23rd. and reoccured everyone month since. Costing me over $300.00!!!! Very shady business dealings and unclear that you are automatically signed up for the most expense monthly payment. Sure sounds like a scam to me. I am requesting a ********* NOT USE THIS COMPANY.

  

  Business Response

  Date: 02/24/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we are able to process a two-month refund to address the inconvenience, as our system is unable to refund transactions beyond 60 days from the last renewal. Additionally, you will retain access for the rest of the month.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. A win is a win. I don't see them doing anything further. 

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service to create a tenant agreement. It gave the option of a free month, but I put my credit card info. It never stated that I would be charged monthly, I never got an email stating money would be coming out of my account. I tried to contact for a refund, however, there are no phone numbers. You have to wait over 30 minutes or more for a chat, if you don't respond quick enough they end the chat and you're stuck. I would just like to have my money refunded. This company is not a good company.

  

  Business Response

  Date: 02/24/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Im happy to let you know that our accounting team has processed your refund. Depending on your financial institution, you should see the credit reflected in your account within 5 to 10 business days. If it doesnt appear by then, please contact your financial institution for further information.
  
  Thank you for your time, and please dont hesitate to reach out if you have any other questions. Im here to help!
  
  Best,

  ***** *.
  ***************************************;
  ************************************************************ 
  
  
  All information, communication, software, and services provided on the site are for informational purposes and self-help only and are not intended to be a substitute for a lawyer or professional legal advice. Use of this site is subject to our Terms of Use.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the legaltemplates free trial in Sept 2023 for writing up a prenuptial agreement. I canceled the subscription though I no longer have the email stating it was canceled. I have never used their service again but noticed today that they have been charging me 39.99$ per month since.

  

  Business Response

  Date: 02/17/2025

  Hello, 

  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. Furthermore, you'll retain access for the remainder of the month. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 02/17/2025

   I am rejecting this response because:
   I do remember canceling this service before the free trial ran out. They can view their records and see that I have never logged in again since Sept 2023 and used their services since the free trial. If they want to charge me for the first two months, I will accept that, but keeping $600 for a service they have not actually provided is unethical. They should be required to detect inactivity before continuing to charge $100s of dollars. 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sneaky billing means that I signed up for a 7 day trial and was billed for over a year with no receipts being emailed before my ********** found this charge and notified me. I used the trial on day 1 and never intended to be a customer yet they won't refund me at all. Scummy and immoral business practices.

  

  Business Response

  Date: 02/17/2025

  Hello,

   

  I offered a three-month refund (see attached email thread); however, the customer declined the offer. As a result, I will consider this matter resolved.

   

  Best regards,
  
  
  ***** *.
  **********************************
  ************************************************************

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company signed me up for a trial that then converted into their most expensive membership plan. I did not willingly sign up for that plan and never used the service after the trial. This company is notorious for doing this kind of thing.

  I submitted this complaint under the incorrect email ******************** I am correcting it with the email used on the website in question ************************ Legal Templates signed me up for a trial that then converted to their most expensive plan. I did not know I was signing up for that and I certainly would not have signed up for the most expensive one. I never used the service after the trial.

  

  Business Response

  Date: 02/17/2025

  Hello,

  Weve received your message, but it looks like the email address you provided isnt linked to any of our accounts.
  
  
  To assist you better, could you kindly share the email address you used when signing up for your Legal Templates account?
  
  
  If you have a paid subscription, it would also help if you could provide the last four digits of the card used for the purchase along with the cardholders name. This will allow us to quickly locate your account.
  
  
  Let us know how else we can assist youwere happy to help!

   

  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 03/03/2025

  See attached requested information.

  

  Business Response

  Date: 03/03/2025

  Hello,
  
  
  Thank you for reaching out. Firstly, I would like to extend my sincere apologies for any inconvenience you have experienced regarding your recent membership with us. Your feedback is invaluable, and we appreciate the opportunity to address your concerns via BBB.
  
  I'd like to clarify that, according to our records, you signed up for the trial subscription. This subscription is designed to give you full access to our wide range of personal and business legal forms. Please note that it automatically renews if not canceled within the specified time frame, as it is time-sensitive.
  
  To ensure transparency and to prevent any confusion, we have made it a point to prominently display our billing policy on both our pricing and checkout pages. We want to emphasize that our valued customers have the flexibility to cancel their memberships at any time, 24/7, either by accessing our online cancellation option or by reaching out to one of our dedicated **************** representatives via chat,
  phone, or email.
  
  After consulting with our accounting team, we can process a two-month refund to compensate for the inconvenience, as our system cannot refund transactions past 60 days. We sincerely apologize for any inconvenience caused and hope this resolution meets your satisfaction. If you agree to this arrangement, kindly inform us so we can promptly initiate the refund process.
  
  Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to your response.
  
  Warm regards,
  
  ***** *.
  **********************************
  ************************************************************

  Customer Answer

  Date: 03/10/2025

   I am rejecting this response because: They didn't issue the refund I requested for deceptive marketing.
  
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ONE DOCUMENT from their service for a cost of $39.95 on January 27th. I did NOT sign up for any further service or subscription and a $48.95 appeared on my credit card today. I have since filed a dispute with my credit card company and those funds will not be paid.

  

  Business Response

  Date: 02/04/2025

  Hello,

  Thank you for reaching out to Legal Templates.
  
  Weve received your message, but it seems the email address you provided isnt associated with any of our accounts.
  
  To help us assist you more effectively, could you please provide the email address you used when you registered your Legal Templates account?
  
  If youre currently on a paid account, it would also be helpful if you could share the last four digits of the credit card used for the purchase and the cardholders name. This will allow us to locate your account accurately.
  
  If theres anything else you need, feel free to reach outIm here to help!
  
  
  Best,
  ***************************************;
  ************************************************************