Complaints

This profile includes complaints for Peters Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peters Auto Mall

  2857 S Main St High Point, NC 27263-1936

  
• 

  Peters Auto Mall

  3037 N Main St High Point, NC 27265-1938

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we got the car fax and were told that the damages listed were just aftermarket parts removed, that there was no records of accidents, no records of anything actually relating to the damage. At the time with the research we found this could be true but later found out it was false.were brought in under false deals of money, down payment, spending limit, etc and thats after giving the all info priorNow after 4 hours they do get us into a vehicle and we go about our way. We got home and found a major oil leak, and found the vehicle with no oil. We scheduled for service and after fighting was told theyd cover it:its ready, so we drove over an hour to get it and when we get in it, half the problems they said they fixed werent, and the *** light was still on. So again there goes our car back into their shop. Weeks go by. During this whole process we were told if they couldnt get it right theyd switch us into something better, we even offered to pay extra money each month.Lets fast forward to the day we actually pick it up, they continue to tell us they are done putting money into it. Which heck they shoulda stopped the first time and switched us out like they said, but they tell us to get the car and we get it back with the airbag lights on. Now remember I never dropped it off with airbag lights on, so why are they on now. They continue to tell us they arent helping anymore even though they paid themselves to find the airbag light problem (its literally on the invoice, over 850$ worth). We take the car, make them sign stating its not going to randomly go off and we take it straight to our mechanic. Now let me tell ya, he figured out the airbag light, and guess what it was a broken wire caused by a repair they did at the shop. (I would love for Peters to pay this bill too).Finally Yes the bill was covered but the amount they spent and the car still is not right, is absolutely ridiculous. The car drives worse than the day we drove it home.This is a short version

  

  Business Response

  Date: 03/11/2025

  Dear ****,
  
  Were sorry you experienced these issues. Please know that we did take care of the problems with your vehicle at no cost to youeven though the car was sold as is with high mileage. We stand by our work and, as you mentioned, we invested significant amounts to ensure your vehicle was properly repaired. We regret that the timeline didnt meet your expectations.
  
  Sincerely,
  Peters Auto Mall Management

  Customer Answer

  Date: 03/11/2025

   I am rejecting this response because:
  
  The issue of the car was not fixed, that is the problem. It was returned to us with lights on it didnt have when we dropped it off. I had to get an independent shop to fix it. It has drivability issues that it didnt have before the work was done, the cel is back on with same codes as before the fix, and I was told your dealership will not be working on it which means you arent standing by the work. We understand we didnt pay for anything but the car is in worse driving conditions after the repair. That is the reject. Your shop paid itself a repair that wasnt repaired, the car is driving so bad and it didnt do that before the repair, and all of these was the day we picked it up. If 100k miles is high mileage then something wrong, we did buy as is, but were lied to multiple occasions and I have the proof to back it up. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: April 6th 2024 2021 ****** Titan SV from Peters Auto Mall with ~****** Took to get appraised only to find out through Experian Carfax that it had been in an accident prior to us owning it with damage that wasnt reported properly. Took to the dealership asking to make things right, they refused. We have drove the truck less than ***** miles since owning it. The truck has ~****** miles. Since owning we have not wrecked, tampered or damaged the truck in any way, shape or form. *** Police of NC gave me a detailed report on a previous owner, the accident and damage, auction findings, etc. We traveled to ** for the holiday, and the truck started to have trouble braking, play in steering, bald tires and bad alignment so we took it to get serviced. The mechanic told us it was unsafe to drive and there was much more wrong. I have a video of him explaining. Peters Auto Mall has failed to make things right. We asked them to pay for the issues and they refused. The ** said we can bring it to them to fix or we can trade it for something. We are in ******* and unable to drive it back. Its already at a shop ready to be fixed. The ** contacted pepboys and then called me back and lied saying it was safe to drive and once they get it back, theyll fix it and put us on a payment plan to pay them for the work, I want Peters Auto Mall held accountable for this situation. They knew it had been wrecked prior to selling it, and still sold it. No vehicle has this much work needed in ****** miles.

  

  Business Response

  Date: 12/20/2024

  Thank you for taking the time to speak with me.  I have uploaded the Carfax report and the damage disclosure showing no accidents being reported with your signature and the damage disclosure showing a clean title.  When I spoke with pepboys in *******, which is where the truck is at, he told me it needed a hub assembly.  I then called the customer and let her know that I would work with her in getting the vehicle fixed but I would need to do our own diagnosis on the vehicle to see what the issue is.  I know pepboys mechanic is saying one thing but, in the past, we have seen it be something else which is why we can't pay another mechanic.  I also told the customer we would work with them in trading the vehicle if they are unhappy with it.

  Customer Answer

  Date: 12/20/2024

   I am rejecting this response because:
  I literally have documented proof from the *** police themselves in ** that this Truck was in fact wrecked, fixed under the table and was not reported. This all took place in **********. The truck was then repossessed from the original owner and was brought to the auction block. It stayed in the auction block for a few months then it was announced that it was wrecked. It was then bought by Peters Auto and sold to me. Car fax shows everything is up to par and all is well but unfortunately the evidence is insurmountable. Now I am stuck with a truck that should have never been bought in the first place and the dealer is not willing to make the right call that a mistake was made and the wool was in fact pulled over everyones eyes. Its unfortunate but that is the gravity of the situation. I have all the documentation I need to prove this without a shadow of a doubt. The ball is most certainly in your court. 
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 14, 2024 Want to state dealer has done a ton of warranty work, but problems still persists Problems:The next day, we checked the oil and the vehicle had no oil on the stick, adding half a quart at a time it took almost 2 quarts. Found a few leaks with major ones being in timing cover, oil pan, etc. Found the heated seats turn on but off after two minutes, this was upsetting. Took the vehicle to the service depart and set up an appointment to get the leaks fixed (which they offered to cover, thanks) as we left and went across street the *** came on, windows stopped working etc. brought it back and they put us into a loaner. We had the loaner for about a day filled it up and here they call saying they sold it, so waste of gas and money here. They put us into another that had no gas in it. This started the adventure, days go by and updates are not there, being told we will get phone calls back, this or that, us calling everyday just to get an ETA. We start getting updates as we call and telling us times and days it will be done, each one followed by ******* and tells me times it should be ready so I stick around the area and dont get a call and I have to call by EOD. Then here we go, we get to go get it and we dont even make it off the lot and the *** is on yet again. I get told to drive it and it will go away. The tech who is great came and took it back, and back away we left after being there for 1-2h waiting. Long story short another 1.5 weeks go by, 8k in parts and labor (they covered by owner). Being told to lie to the financial company in good Faith, being told this car shouldnt have been sold we pick up the car and guess what the heated seats still not fixed, the headlight not in its place, the abs throwing codes. At this point what do we even do. Im so over this horrible experience. There is so much more to talk about, small summary because Theres not enough space to type everything in this box.

  Customer Answer

  Date: 12/16/2024

  I have not heard from the business in response to my complaint. The customer service department still has my car and it was supposed to be done Thursday December 12th it is now Monday December 16th. A salesman was looking into a different car I have not heard back from them either management or the owner has never contacted me to this day. I never get calls about updates nor about my complaint to the BBB. 

  

  Business Response

  Date: 12/20/2024

  This customer purchased a high mileage, older vehicle.  We offer low-cost vehicles to fit everyone's budget or to re-establish the credit.  We always offer an extended warranty protection to help down the road.  This customer declined the extended warranty and went with the free 30-day warranty that covers motor and transmission and is split 50/50 on parts and labor.  I do realize there was a couple issues that came up soon after you purchased the vehicle which is why we covered the bill completely and provided loaner.  We are still working with this customer to keep them satisfied with the vehicle they purchased.

  Customer Answer

  Date: 12/23/2024

   I am rejecting this response because:
  
  I havent heard from the business in any regards. 

  

  Business Response

  Date: 12/23/2024

  We are currently waiting on parts for the vehicle. We have notified the customer of this.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Peters Automall back in February of 2024, this year. They never provided me any information as to if the vehicle was in an accident and or if there was any structural damage to the car. I took my vehicle to another car lot, who advised me that there has been structural damage to my car and the title also showed that as well, with the auto check from Experian. I took my car here today and they told me they could not give me much more than payoff which I know what my car is worth after going to 2 different dealers. I would recommend anyone who goes and looks at cars here to turn around and go to a different store. This is a shifty business avoid at all cost.

  

  Business Response

  Date: 09/25/2024

  I have attached the history report "carfax" and the "damage disclosure" stating the title is clean with customer signature and manager signature.  The bank that the customer financed the vehicle through would not have financed it either if there was a "salvage or branded title".

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2022 Chevrolet Silverado with a 5-year extended warranty. The right front control arm broke while in operation. We had the vehicle towed to Peters Auto Mall for the control arms to be replaced. My husband told them he wanted both right and left control arms replaced. He was told they would as this was a safety issue. Today on our way to ************** where I work as a travel nurse, we heard a popping sound in the front end. My husband and I were very concerned, so we took it to ***** Tire where they put it on a lift. The front upper and lower control arms on the right front side were new and replaced but the left side is still the factory control arms. According to my receipt there were two upper control arms that were ordered and replaced. I called and spoke with ******* who identified himself as the shop manager. When I told him it was fraud, and it was fraud to me he hung up on me. I attempted to call the person who allegedly has part ownership of the company ******. I waited on hold for almost 10 minutes for him and was sent to voicemail. I left a message but have yet to be contacted back.

  

  Business Response

  Date: 08/02/2024

  We have resolved the issues with the customers!

  Customer Answer

  Date: 08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. They completed the work that was supposed to be done. Thank you for your assistance with this matter.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 26th 2024 I came in to trade in my 2015 ***** Silverado 1500 to purchase a 2018 GMC ****** 1500, I called prior to arriving to make sure the truck was still available as the business is 5 hours from my home, the sales rep ******* said it was. I arrived with my son that morning, and when I got there he said someone else had put a deposit on the truck. I told him we had already established I was coming to purchase it. He then offers other vehicles and I declined, then offered to let me test drive it. I did paperwork and traded in my truck for a whopping $2500 put down a $4000 down payment, and financed the rest after hours of being at the dealership, at this point it was 9pm. I left and immediately started having issues with the trucks brake system on my travel back home. I texted the sales rep and informed him I would have to come back. I drove all the way back with a truck that was not running properly the next day and wanted to turn the truck in and get my previous truck back. They refused. I even offered to buy my truck back for what I bought it for and they still refused. They repaired the truck I bought which took a day and required me getting a hotel. The truck seems fine and 3 weeks later this truck is having the exact same issue again. Ive called the business service department and texted the sales rep multiple times with no response. This vehicle is unsafe and was not repaired properly. I need to be compensated.

  

  Business Response

  Date: 05/06/2024

  We have reached out to the customer and offered to continue to work on the truck, but she did not want to drive back to dealership without being compensated for hotel and time.  We then gave customer different mechanic shops close to her to use and that is the last we have heard from customer.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2022, my husband and purchased a 2016 Land Rover Sport from Peters Auto Mall. Shortly after the purchasing this vehicle, we began to experience issues. The vehicle was misfiring and the cluster lights in the middle of the dashboard began to flicker. It was also made known to Peters Auto Mall that there was a cover missing from the back bumper. On 8/24/2022, Peters Auto Mall replaced the ignition coil, and the work was referenced as DOWC/Waived. The bumper cover however was not replaced. Months later the issue continued with the flickering of the cluster lights. Long story short, we were now into year 2024 and around late January 2024 the engine blew. The vehicle was returned to Peters Auto Mall for repair and the engine was replaced. Once notified that the engine was replaced, my son and I went to pick up the vehicle but once the vehicle was turned on, the cluster lights in the center dashboard did not come on. We made this issue known to Peters Auto Mall employees and that's when things turned for the worst. The vehicle was left there so that this issue could be corrected. After weeks of not hearing anything from anyone at Peters Auto Mall about the repair completion, my son and I began to call and inquire about things. We talked to the sales department, to the service manager and then the mechanic and that's when the blame game began. We also found out that the vehicle was sent over to the Land Rover dealership because the issue with the cluster lights needed to be repaired there because Peters Auto Mall mechanic shop did not have the machine onsite to complete the repair work. With this repair work at Land Rover, there was going to be another expense in which Peters Auto Mall did not want to pay. Mind you, there was a DOWC vehicle service contract purchased for $5500 when the vehicle was purchased on 7/20/22. ***** continued to go by, and several promises were made about when the repair work would be done but during that entire time, nothing was being done. On February 26, 2024, my son and I went to *****'s Auto Mall to pick up the vehicle. The cluster lights still did not come on and now to add to that, it was discovered that the sunroom had been damaged while the vehicle had been in custody of Peters Auto Mall. Nobody at Peters Auto Mall wanted to acknowledge that the sunroof was now cracked but I was told to file an insurance claim. The treatment that I received doing this entire process has just been downright horrible. I just need for this situation to be made right as the vehicle still has not be repaired properly and now there is damage to the sunroof. I have the vehicle in my possession because I basically have been told that there isn't anything more that Peters Auto Mall can do for me.

  

  Business Response

  Date: 04/08/2024

  Customers brought vehicle into the shop months after purchasing with misfiring issue.  Peters Auto Mall replaced coil and spark plugs at no cost to the customer.  Both items were not covered under their warranty, but Peters Auto Mall took care of the issue being it was in first 3 months.  No one at Petes Auto Mall knows anything about the back bumper cover missing.  I have attached the "we owe" that states nothing else was owed at time of purchase with buyers signatures.  The cluster is what needs to be replaced on dash but is not a covered item on warranty.  The engine was replaced by Peters Auto Mall which cost $9350.  The job took longer than expected due to waiting on parts to arrive.  Customer was in loaner vehicle while waiting.  As far as the sunroof goes, customer dropped vehicle off with sunshade closed so you could not see sunroof, Peters Auto Mall service department never messed with sunshade or sunroof.  Immediately when customer picked the vehicle up, they opened the sunshade and noticed the sunroof cracked.  I believe this customer did this all on purpose to try to take advantage of Peters Auto Mall and try to get Peters to pay for sunroof.  The reason I say that is because Peters Auto Mall does "cleaning supply" donations to different churches in the area and we caught this customer stealing from the pallets early in the morning BEFORE we did the engine job.  The customers have also made a scene at the dealership multiple times.  Peters Auto Mall has banned both customers from the dealership.

  Customer Answer

  Date: 04/26/2024

   I am rejecting this response because:  See attached.
  
  
  

  

  Business Response

  Date: 04/30/2024

  Peters Auto Mall has already responded to this complaint.

  

  Business Response

  Date: 04/30/2024

  Peters Auto Mall has already responded to this complaint.

  

  Business Response

  Date: 05/06/2024

  This is the contract showing customer purchased Level 3 DOWC warranty.  Also attached the picture of what is covered on each level.  Customer can also go to DOWC.com to be able to check coverages and available mechanic shops.

  Customer Answer

  Date: 05/08/2024

   I am rejecting this response because:

  Again, why tell the customer that you had to order the aftermarket cluster?  Never once was it stated that this work was not covered under the **** service contract nor was the customer asked to pay anything for this repair other than the service contract deductible.  I get this now; you all are being buttheads about this entire situation.  Let this be a listen learned to anybody that wants to do business with *****'s Auto Mall.  This is such a disgrace to the business name.    In so many words you are telling me, the h*** with you or your business and for me to contact the ****.com and other mechanic shops.  This is a punk move and weak response.  One thing for sure, you got paid off of my back and my hard-earned money, but never again will I do business *****'s Auto Mall.  

  
  

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022, we purchased a 2010 ****** ******* from the dealership. The vehicle felt bad while driving and I proceeded to take it in for what I thought was an alignment issue. ********* told me that the car was unsafe to drive, so I called my warranty company who had me tow it to *******. The manager stated that the frame was cracked and I will need to return it to the dealer. I have been trying to get a resolution for this since early January and been getting the run around. I feel like the dealer is making it my fault for buying a vehicle that was a total loss. I have been promised a call back from the general manager but nothing I don't feel that I should have to pay to tow the vehicle back to them and would like my 4k that I put down as a deposit. At any time my and my family's life was in danger, luckily I took it in when I did.

  

  Business Response

  Date: 02/06/2023

  Customer purchased ******* on 10/01/2022.  Nothing was brought to Peters Auto Mall attention as far as issues with the vehicle until after first of the year.  Once hearing of the issues, we asked the customer to bring vehicle to our service center and the customer refused.  We then offered to trade the customer out of the vehicle if they feel uncomfortable, but the only vehicle the customer wants is an older ****** ******* which we don't have in inventory right now.  The title to this vehicle is clean, not a total loss.  The title to this vehicle is being held by the finance company until paid off.  I have attached the "damage disclosure statement" from when the customer purchased the vehicle showing that to be true.  I have also attached the history report of the vehicle with both customers signatures on it stating that we showed the customers. The history report shows the vehicle to have no title issues and owned in Massachusetts it's entire life.  The vehicle was priced $2k behind Nada value.  Moving forward Peters Auto Mall is here to service your vehicle if customer changes their mind or trade them out once we get an older model ****** *******.

  Customer Answer

  Date: 02/07/2023

   I am rejecting this response because: I am willing to return the vehicle to the dealership, but I would rather have my down payment returned. I will have to incur paying to have the vehicle towed to the dealership, which I don't feel that I am responsible for. I am not only looking for an older vehicle, I didn't see anything that I liked or could afford with the dealership. I am willing to return the vehicle, get my down payment and move on.
  
  
  

  

  Business Response

  Date: 02/08/2023

  I would hate for the vehicle to turn into a repossession and go against your credit.  Could you give us a little time and try to find something that you like and in your price range?

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen in February on the 14th of 2022. it had been missing for 2 weeks. when my car was found I decided I didn't want the car anymore because if felt violated and wanted something different because my daughter and I had outgrown the car I had the car for 7 years an wanted to start fresh with something new and had been working on my credit and paid a few things off. My brother recommended I go to peters auto mall because that's where he got his car from trusting what he told me I went to peters auto which was the biggest mistake I ever made in my life I regret it. My sale person name was Haley, she helped me find what I thought was the perfect car for me and my daughter. as soon as I got home the check engine light came on, so I quickly informed Haley by texting her to let her know she informed me that I would need to take the car to their shop which was in **** *****, which I did so, I took the car there on a Friday and did not get the car back until Tuesday afternoon. they did not work on my car yet i was told they had to wait till a part came in and that it was the catalytic converter. I was also told i could still drive the car until the part came in and that it was safe to drive. mind you I am still signing paper and their telling they are gone get taking care of me once the part comes in fast forward 2 month goes by still haven't heard anything about the part. so, I called because I haven't heard anything about the part. when talking to the mechanic the guy didn't have a clue what I was talking about which disappointing to the point I cried. he asked around and no one knew what I was talking about. so, I was told to bring the car back in which I did again. few days later I received a phone from the shop telling me that it was my engine, and my warranty did not cover it. after being informed of what was going on with the car, I contacted peters auto mall in ********** on **** ****** where I got the **** ******* ***** **. the manager there saw that I was so upset he helped me get a different car also I had to apply for loan from dignifi for $500 which went towards **** **** ****** also had to have my sister cosign. for me. I had the car for 2 weeks and the check engine lights comes took it to my shop because I was scared to take it back the peters auto mall shop in **** ***** because I had really a bad experience dealing with their auto shop. I was told I needed a tune up and oil change. also, it was a really big issue with the shop trying to get the cylinder coil out because it was so badly rusted. pretty much everything was just rusted. cylinder 3 and 4 continues to miss fire over and over again my engine is going bed. Now I am stuck paying off 3 loans. I have spent so much money on repairs, transportation for me and my daughter school and work. also, I am in debit. my credit destroyed. I also suffer from a mental health issue; I suffer from generalized anxiety disorder and depression. It has become worse dealing with this. I don't even know what to do at this point, I feel completely lost. I do not recommend any peters auto mall to anyone interested in getting car. Especially if you're a single mother and you do everything on your own.

  

  Business Response

  Date: 02/02/2023

  We do care about you and your well-being.  We have done as much as we can in trying to keep you a happy customer.  I hate to hear that we have failed you.  We are still willing to work with you if you will allow our mechanics to check out the vehicle.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased my car in January of 2022 in September of 2022 I had to get a new engine on November 4 my alternator started to go bad my appointment was the day before thanksgiving i was going out of town for family I had my car towed to them at 10:44 my appointment was at 12 I was made aware it takes 2 hours to change an alternator so I called at 1:42 to see if they made any progress I was informed that they had not started my car they would be taking lunch first i said ok at 3:40 I picked my mom up from work at proceeded to call twice to see if my car was finished I got no answer so I went up there myself for them to tell me they just finished it up at 5:30 at 5:40 I dropped off my friend turned my car off went to turn it back on my car wouldn’t start a mechanic from peters also their service receptionist drove to my friends house to see if they could fix it which they couldn’t but the mechanic could see I had a coolant leak and a whole in my radiator I got told there was nothing they could do because thanksgiving was the next day (like I didn’t have family I wanted to see) and to have it towed to them Friday I did just that they told me it was now my starter and radiator which I let them fix I just received my car back 11/30/22 on 12/2/22 my car stalled I’m the middle of the street I had it towed right back to them and of course I’m livid I was told telling them I was getting a lawyer would help nothing and that it makes them not want to fix my car I asked to speak to somebody who could actually do something I was told he was not there and that they wouldn’t call him for this I was not giving a loaner car because they didn’t have any also because I cursed at them and if I continued to be angry I could take it somewhere else and have it fixed

  

  Business Response

  Date: 12/05/2022

  I believe this customer has the wrong dealership.  We do no do any leasing of vehicles and I cross referenced our records and can not find where this person has purchased a vehicle from Peters Auto Mall.