Complaints

This profile includes complaints for Adam & Eve's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adam & Eve has 10 locations, listed below.

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  Adam & Eve

  302 Meadowlands Dr Hillsborough, NC 27278-8502

• 

  Adam & Eve

  PO Box 8845 Chapel Hill, NC 27515-8845

• 

  Adam & Eve

  856 Gulley Dr Clayton, NC 27520-2189

• 

  Adam & Eve

  8629 Glenwood Ave Raleigh, NC 27617-7417

• 

  Adam & Eve

  255 N Equity Dr STE D Smithfield, NC 27577-6054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a defective toy from *********** and I either want money back or exchange I should not have to lose money simply because they have phobias of retured toys that don't work properly because of defective designs.l this order was purchased in store in *********** mich.

  Business Response

  Date: 04/01/2025

  The retail stores are privately owned franchises with their own return policies, in which case, most all sales are final.  The only thing the website can do with items purchased from a retail store is replace a defective **** & Eve branded product with the same or similar item once it has been returned to us.  If the customer has a defective **** & Eve branded product, they may return it to **************** PO Box 8200 Dept. R Hillsborough, ** ***** for a replacement of the same or similar item.  If they are using a carrier other than ***** the return can be sent to **************** *************************************************  We just ask that the customer includes with their returned item, a piece of paper with their name, complete address including zip code and the item they are returning.  We also recommend that the customer insures the package and gets a tracking number from the shipper to  verify that we received their returned item.  Once the item is received, we will be more than happy to ship the replacement item to the customer.

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with **** and Eve and paid for expedited shipping. The delivery date passed and I was curious as to why; I created an account (only used guest to place the order) and my order was cancelled with zero notification. I went to online chat and they said my account was cancelled because I had an order dispute from prior. I told them they were mistaken and they declined to really care or continue with the order, they also said they they dont send notices for closed accounts either. Customer support was extremely rude and the business tactics are questionable.

  Business Response

  Date: 03/27/2025

  We apologize for any inconvenience.  The account was closed in 2012 due to the customer threatening to dispute a charge.  As the customer never disputed, we have re-opened the account and processed the order with complimentary next day shipping so the customer will receive the order tomorrow.  I have forwarded the customers interaction with the agent to the agent's direct supervisor for any coaching, training or disciplinary action that may be warranted.  The customers new order total is $113.17.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order an item and got a free item from **** and Eve. For some reason it overrode the address I typed in with an old address and now that package is being sent there to the old address. I called before the estimated shipping date and they said it had already been sent (3 days early) now both parties are telling me Im out of luck. **** and **** customer service representative on the phone was very very rude, short with me and hung up on me. I just want a solution because thats a lot of money to be thrown out and never get back.

  Business Response

  Date: 03/24/2025

  We apologize the customer had an issue with one of our agents.  I have forwarded the customer's concern to the agents direct Supervisor for any coaching, training or disciplinary action that may be warranted.  We are also reshipping the customer's package to the address provided in this complaint.  The customer should receive their package within 3-5 business days.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business on several occasions to resolve and they keep telling me that the case is out of their hands and there's nothing they can do. They lost a product and haven't received any payment regarding the product. When they actually been paid twice. One payment was the ORIGINAL payment from ******. The second payment was from *** for loss claim. They refuse to give me information regarding my refund which was paid by ***.

  Business Response

  Date: 03/24/2025

  We apologize this customer had issues with his order being delivered via UPS.  We have refunded the customer in full and they can expect to receive their refund with their original payment method within 3-5 business days.

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the website on 2/24/25. The order didnt get fulfilled and I called to ask why they said I disputed the last order and I am banned from their platform.I never disputed the last order and I called the bank to check. The amount has been deducted from my account.The supervisor ******* ****** refused to listen to anything I was saying while yelling calling me a fraud.I need an explanation of why I am being banned because I am suspecting that its due to my name.

  Business Response

  Date: 03/06/2025

  We apologize for any inconvenience.  Unfortunately, we received information that could not be verified regarding the customer's account.  In order to protect the customer and our company, the account was temporarily closed until we received clarification.  Since the customer has reached out, we were able to investigate further and have re-opened the customer's account.  The previous order has been canceled and the customer would need to replace the order online.  For the inconvenience, the customer can use the promotional code ****** to receive 50% off of one eligible item, free standard shipping and a free gift.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 products from the website, paid for "rush" processing, and *** Overnight delivery with a promised delivery date of the next day (2/21) before hitting the submit button. I placed my order at 9:49 AM EST, well before their 4:15 PM deadline for overnight delivery. I never received a shipment confirmation, so I was worried something was wrong. I had to chat with customer service. She was extremely rude and unwilling to help. They tried to blame the weather, but they hadn't even created a shipping label yet. They finally gave me a tracking number (which was useless because *** didn't even recognize it in their system yet) and said if I didn't receive it today (2/21), to come back for a refund on the shipping. She said there was still a chance it would make it. As of 6:15 PM on 2/21, *** still doesn't have the items in their possession, but the new customer service ***** I spoke to today blamed the weather again. It hasn't even left their warehouse and they are blaming ***. In the order confirmation email, it says delivery by today. The first ***** took no notes. The second ***** didn't believe my story and also refused to refund my shipping. I offered to send them a screenshot of the conversation from yesterday, but they said they can't accept it. Absolutely the worst customer service I have ever encountered. They refused to refund my money even though they hadn't shipped my items as agreed to per their shipping policies and notification before I submitted my order. Their catch all statement under shipping policies basically says, they don't have to ship your stuff on time, and it can be for any reason they want to use.

  Business Response

  Date: 02/24/2025

  We apologize the customer's order did not get picked up by *** on time due to the snow and wintry weather in ************** on 02/20.  We have refunded the customer's shipping fees in the amount of $29.57.  I have also forwarded the interactions the customer had with the chat agents to their direct Supervisors for coaching, training and any disciplinary actions that may be warranted.  According to *** tracking, the customer's order is out for delivery today.  As stated in the chat, the customer can refuse the package with the *** driver and upon return of the merchandise, we will refund the customer for the merchandise.

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 12/23/24. I completed the form to place the order which included entering the address that you want the product to be shipped to. I entered 810 Killarny trl Depere wi. I also had to choose the payment method. I chose to pay through ******. Unknown to me phe pulled the delivery address in from the ****** account. ****** had an old address on file. I was not aware phe system would over ride the address I entered with the address ****** had on file. I became aware of this issue when I received an email notice that the ordered was shipped and I noticed the delivery address was wrong. I reached out to phe on 12/26 and told them it was wrong. They told me I had to contact *** to have the address updated when it reached the wi distribution center. I tracked it daily and called the day it reached ******** and called *** and was told it was already delivered. I never received the order. I reached out to phe and ****** and denied resolution. I have included info from *** that delivered to my old address not my current address.

  Business Response

  Date: 01/20/2025

  We apologize the customer did not receive their order.  We have reshipped the order to the correct address and notified ****** of our actions.  The customer will receive the order 01/23/25.  The customer will need to update their ****** with the correct address before placing any future orders.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid almost $160 worth of items from this place, the package was marked delivered and said it was handed to me not true at all! I made a claim as the company requested with *** and this eas closed with no attempt to contact me after going in circles from the company and *** the lady from **** and eve apparently contacted her supervisor did not put me on hold and I sat and listened as this lady said some horrible things about me, I eventually got *** to reopen my claim and they investigated and determined the package was lost and handed to my neighbor and now **** and Eve are still refusing my refund. This is absolutely insane and the representatives are horrible rude and judgemental and talk to you as if you are an idiot, I hope all these calls are recorded!

  Business Response

  Date: 12/30/2024

  We apologize the customer did not receive the order and have refunded the customer in full.  Please allow 3-5 business days for the refund to appear with the original form of payment.  The calls are recorded for quality assurance and the Supervisors do review the calls and will provide any coaching, training or disciplinary actions required to the agents after listening to the calls.

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on ********************** with the email ************************** on February the 10th. I then requested to change the email address to *************************** within 5 days. I kept receiving emails at ************************** for 6 months despite constant requests via email unsubscribe links, adameve.com chat, emails to support, and phone calls with their support team. I finally found the ext for Stephen *********, the contact center director for the parent company PHE **** I left him a VM and finally, after 6 months the emails stopped going to **************************. However, in their fam-fisted attempt to fix their FTC violation they messed my emails to the correct address ***************************. While they did offer some very cheap products as compensation, they never fixed the issue. Finally on Sept the 29th they offered a fairly decent compensation and promised they would do everything they could to fix the email issue. Once again they failed, I left a VM for Stephen ********* again and an email. At some point after that my account was closed and blocked from ordering with no apparent attempt at fixing the email issue.

  Business Response

  Date: 10/16/2024

  We apologize the customer had so many issues with receiving our promotional emails.   We attempted to resolve the customers concerns and sent him items that valued over $235 at no cost to him.   Since our efforts did not seem to satisfy the customers issues, we made a business decision to remove the customer from receiving all promotional emails and will no longer be doing any further business with this customer.

• Initial Complaint

  Date:10/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order *********** Eve's Rechargeable Realistic Rabbit - Pink is under warranty and is defective. Company wants me to pay to ship back, but I will not pay for shipping on a defective item after spending over $40. Plus, the battery is defective and cannot be shipped. Need assistance with refund or replacement.

  Business Response

  Date: 10/11/2024

  The customer has been told on numerous occasions that we will be more than happy to ship a replacement item once the item has been returned to us.  The purchase is 4 years old and is covered by our 5 year warranty.  On our website it clearly states that we will replace the item once it is returned to us, however the customer is responsible for the return shipping charges which are non-refundable.  The fact that the item is defective and no longer works makes the battery issue irrelevant because the battery cannot cause any damage in shipment.  The following is directly from the website:  To make the process as simple as possible, you can return any item sold on our site (unless otherwise noted in product descriptions) for any reason within the first 90 days for replacement or refund. Adam & Eve labeled products come with a 5-year warranty and can be replaced for up to 5 years.  Please note that the purchaser is responsible for return postage. We do not accept C.O.D. deliveries. Return shipment is at your expense. Also, we do not refund original shipping and handling charges.  As stated previously, we are more than happy to replace the item once it has been returned to us.

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22408009
  
  I am rejecting this response. 100% satisfaction guarantee applies to this situation. Refund or replacement, I was told that it will be destroyed as per a Customer service agent.

  Business Response

  Date: 10/14/2024

  As stated previously, the item is under the 5 year warranty, however, the customer is responsible for returning the item to receive the replacement.  The customer has until June of 2025 to return the item to receive their replacement.  Once the item has been returned, we will be more than happy to send the replacement item.  Please note, when returning the item, the customer will need to provide their name, email address and current address to send the new item to.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22408009
  
  I am rejecting this response. Send replacement