Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of tires from tirebuyer.com on December 4th to have shipped to a local shop and then schedule a service appointment. They scheduled my service appointment for Saturday December 10th knowing my tires wouldn't be there at the time according to ***** tracking information so I had to buy tires from somewhere else to meet vehicle inspection laws. I called tire buyer Monday December 12th to put in for a refund. I also emailed them. I was told over the phone and through email that my refund was filed and that I would see the money refunded to my method of payment in 5 to 7 business days. That never happened. I called them back on the 8th business day December 21st and was told that my refund was escalated and that the refund immediately and that it could take 5 to 7 business days. It seems I was lied to before. I contacted them a few minutes before writing this complaint and I was told that my refund was "issued" on the 21st and it takes 5 to 7 business days. It seems I'm not the only one fighting with tire buyer to get a refund. American Tire Distributors (the partnered distribution supplier) have already picked up the tires from the shop after they arrived a week late. I don't seem to be getting anywhere with customer service and they don't seem to care about their customers.

  Business Response

  Date: 01/02/2023

  Hi,

  This refund was issued today, and it takes 5-7 business days for it to process.

  Many thanks.

   

  ****************

   

   

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  File tire warranty claim with Tirebuyer. All documentation provided and shipped tires for inspection but haven't heard back. Tires and Documentation shipped on or around Nov 1st, 2022. As of today no response.

  Business Response

  Date: 12/21/2022

  Hi,

   

  The customer has been advised of the status of his warranty claim that has to be reviewed by another team at another location:

   

  Hello **************,
  We are sorry for the delay response to your warranty tires status.
  We have been waiting for the ***************** to process your warranty tires and they still have not been processed, they have told us that they have a very long back log and the process can take up to 60 days from the day they received your tires which was back on 11/02/2022.
  I have sent an email to them to see if I can get an update on your warranty tires and I also included my Managers on the email to see if they can do anything to expedite the process.
  Please let us know if you have any questions.

  ****************

   

  Many thanks.

   

  ****************

  Customer Answer

  Date: 12/22/2022

   
  I am rejecting this response because: they are not offering a solution. They just mention the back log in processing the warranty claim. It is an explanation but not a resolution. 

  
  

  Business Response

  Date: 12/22/2022

  As the customer was made aware, the resolution of the mileage warranty comes directly from the tire manufacturer and distributor, and it is being reviewed processed for inspection by the tire manufacturer  and distributor for the refund  credit amount.  The customer has new tires purchased on 10-19-2022, so we are not providing tires as an urgent matter, and he has tires on his vehicle. He is just waiting for the completion of the credit amount to be provided to us, so we can submit a refund.   Without completion of the inspection, then we do not have a credit amount to provide the customer with, but it will be processed as soon as it is possible.

   

  ****************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tirebuyer.com Order#: ********* Yokohama Avid Touring S - #***** Standard Touring All Season Size: P225/60R17 Load/Speed Rating #: 98/T Item #: ***** Quantity: 4 Subtotal: $575.40 Shipping charge: FREE Sales Tax Collected: $48.20 Total paid by Credit Card: $623.60 Only received 3 out of the 4 tires from ***** delivery on 11/30/2022. Multiple calls made out to customer service since 11/******/**; **/2; 12/5; 12/8). Business has not resolved despite going through suggested steps (filing claim with *****, waiting for suggested time frames of return emails with in ***** hour). Each time I had called, Tirebuyer customer service agents said they had to do and "internal investigation" with their warehouse, and they would follow-up with me either through phone call and/or email. They have not responded with any real conclusions. ***** replied back to me on 12/6 and denied my claim, stating the issue is with *********. Wanted to escalate this up to supervisor/management team on 12/8 and they refuse to speak to me or take my name/number and provide call back to resolve this issue.

  Business Response

  Date: 12/09/2022

  Hi,

   

  We are aware of this situation, and the customer has been contacted via email to return the 3 remaining tires for a full refund. Once the tires are shipped back to **, then we will process the refund. She has been advised that the bank may take **** business days for her refund to reflect on her credit card statement.

  Hello,
  Thank you for contacting us.
  I have emailed you the ***** Return Labels. Once the tires are dropped at the nearest ***** store & delivered to our warehouse, we will be able to process your refund.
  We process the refund immediately. However, it may take **** business days to reflect this in your statement depending on your banking service provider.
  Below are the ***** Return tracking numbers:
  770724242092
  770724242107
  770724242118
  Please reply to this email once the tires are dropped at the nearest ***** store.
  I look forward to hearing from you.

   

   

  Many thanks.

   

  ****************

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tires from Tire Buyer on 9/29/22 order #*********. I received both tires on 9/30/22. When inspecting my package I realized that they sent me two different size tires. I callled and requested an exchange for the correct tire. They stated that they would pick up the wrong tire and drop off the correct. On 10/4/22 they picked up the tire and did not exchange the tire. I have since been on the phone with customer service everyday asking about my tire. They have stated that it would be at my door by end of business the day that I called. This has happened every day since 10/5/22. I have asked for tracking numbers and they give me fake numbers and I keep requesting an email and still have yet to receive one.

  Business Response

  Date: 10/13/2022

  Hi,

   

  We have no control over ***** deliveries, and I answered to him yesterday, and his item was delivered:

   

  10/12/22 3:13 PM bguzman Contact Type:Telephone Call
  Reason:Update
  Subject:Ticket #******
  Hi *******,
  It is out for delivery:
  https://www.fedex.com/fedextrack/?trknbr=278950290705&trkqual=12024~278950290705~FDEG
  Many thanks for your patience.
  ****************

   

  https://www.fedex.com/fedextrack/?trknbr=278950290705&trkqual=12024~278950290705~FDEG

  Wednesday10/12/2022 at 2:57 pmSignature not required
  

  Left at garage
  
  DELIVERY STATUS
  Delivered
  
  
  Many thanks.
  

   

  ****************

   

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-6-2022 I placed an order for tires $$798.97 plus tax Order#: *********. I was promised a 20% off my order for an issue I had with the delivery. I placed 4 orders all got canceled. (I was told because of an IT issue). Order#: ********* Order#: ********* Order#: ********* Order#: ********* I never received my refund as promised so I am asking for a refund on Order#: *********. Please issue a 20% refund on this order as promised. Refund should be: $798.97 x 20% = $159.80 (amount that should be refunded to me). Thank you

  Business Response

  Date: 10/11/2022

  Hi,

   

  We only provide one  discount at a time, and the customer applied 15% off this order for $140.99, so we only owed him 5% for $*****, and it has been applied on 10/11/2022. Therefore, he will not get an additional 20%, because that would make his order 40% off, and we would be at a loss.

  Subtotal:$939.96
  Taxes:$47.94
  Payment Costs:$0.00
  Delivery Costs:$0.00
  Order Discount:$140.99
  Total Price:$846.91
  Coupon Info:$140.99 off [INSTALL15 for 15%]

  Oct 11 2022 05:18:27 AM PDT ********* ***** USD ********************** Success Credit Card Credit
  Success Credit Card Credit Authorization

  Many thanks.

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I received the promised credit on 10/11/22

  thank you 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of tires on 9/26/22 @ **** am my time they were the wrong tires and I instantly called in to cancel the order. Was told would process and let me know. I later found out they shipped the tires anyway after I asked them to cancel. I ordered the correct tires and was told they were cancelled because they did not have them in stock. I have been waiting for any kind of communication or refund on both orders and have received nothing. The tires arrived at installer and I keep getting notifications to come install but I was assured this order was cancelled yet I still have not had the orders cancelled or refunded. I have used customer service many times but I never seem to get anywhere.

  Business Response

  Date: 10/05/2022

  Hi,

   

  A request for a cancellation was made, and the customer was advised that we would know within 24 hours, since the distributor is the only one able to cancel the order, and that can take ***** hours for a response. 

  Anyway,  the customer was refunded:

  10/4/22 9:56 PM Atul ******************************* Contact Amount $617.72

   

  His other order will be refunded today as well.

   

  Have a nice day.

  ****************
  

   

• Initial Complaint

  Date:09/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21 I ordered 4 tires from. Tirebuyer.com . As of today I have received no correspondence from them. Installation was to be done locally through which they were to arrange. Neither I or installer have had any contact with Tirebuyer.com. Installation date was scheduled for tomorrow, Sept. 28. They haven't responded to emails or calls. Phone number for customer service is always busy.Thank you

  Business Response

  Date: 09/27/2022

  The customer's order was cancelled and refunded this morning, and he was advised.

   

   

  ******
  Assign
  
  
  
  Today 11:15
  To:
  ******
  Support
  Show more
  Hi  *****,
   
  Due to an IT error, your order did not process, so I have refunded you in full.
   
   
  My apologies for this inconvenience.
   
   
  ****************
  Regards
  Customer Champion Team | ********************
  US: *************** | www.tirebuyer.com
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on 9/19/22 at approxiamately 10 am with an installation date of 9/21/22 due to the fact I had 2 flats at the same time and desperately needed them to be replaced. The date of 9/21/22 was the earliest offered to me. On 9/20/22, I called to see if I could get a tracking number or confirmation for their in network installation. They informed me that they could not provide a tracking ***** or the confirmation of installation. I reiterated that my appointment was for the very next day and this was very inconvenient. The 21st came and went with no input. I called this morning, 9/22/22, to find out what the deal was. After customer speak, I was told I have to wait until they get the product back before they will issue a return. I'm a 59 year old disabled US Air Force veteran and on a fixed income. I don't have spare cash to be hanging in limbo. Can you please help? Thank you in advance and I hope this will help someone.

  Business Response

  Date: 09/22/2022

  Hi,

  This customer placed an order, and he wanted cancelled after it had processed.  It delivered the next morning 31 minutes after he called, and he could have had his install, but he wanted to be difficult.  We do not have a *************************** on this order, since we have a ******************************* for this order. The customer was very difficult and rude to our staff, and our staff had guidelines that they have to adhere to.  Since we can't cancel the order, we had a return and refund. I just refunded this customer in full, since we do not wants to deal with his profanity, threats and verbal abuse of our staff.

  It will take 3-5 business days for his provider Pay Pal  to apply it.

  Sep 22 2022 12:09:49 PM PDT ********* ****** USD ********************** Success PayPal Express Checkout Refund

   

  Many thanks.
  

  ****************
  

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ONE SINGLE TIRE at the beginning of the month, still have yet to see my refund after attempting to cancel this order 3-4 different times!

  Business Response

  Date: 09/19/2022

  Hi,

   

  Yo can't cancel a processed order, so it is a return and refund, and it was refunded yesterday 09/18/2022 as follows:

  Sep 18 2022 11:42:30 AM PDT ********* ****** USD ********************** Success Credit Card Credit
  Success Credit Card Credit Authorization.

   

   

  Many thanks.

   

  ****************

   

• Initial Complaint

  Date:09/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/4/22 i order 4 tires from Tire Buyer order number *********, after numerous calls emails and communication on ******* with Tire Buyer, Finally, on 9/13 3 of the 4 tires were delivered to the installer, however the 4th tire has yet to be delivered, it was promised by the end of the day yesterday and then today. As of 5pm today no delivery.Tire Buyer's customer service has a lot to be desired as they really cannot provide details and dive into resolving problems, there is no path to escalate any issues.i would just like to get a straight honest answer on the delivery, here i am 10 days after i placed the order and it was suppossed to be delivery on Tuesday September 6th.

  Business Response

  Date: 09/16/2022

  Hi,

  The distribution center that this order was assigned to ship from did not have any more of this tire in stock.   We have found another location with stock, and the tire has shipped.   I have  called and  left a voice mail, and I emailed the customer as well with tracking and estimated delivery date of 09/19/2022.  Also, we have refunded him $100.00 to his Pay Pal account  for the delay.

   

  https://www.fedex.com/fedextrack/?trknbr=278027039709&trkqual=245983

  ESTIMATED DELIVERY DATE
  Monday:  9/19/2022 before 4:30 pm
  DELIVERY STATUS
  Label Created
  Get Status Updates
  TRACKING ID
  ************
  FROM: ******, ** **

   

  Many thanks.

  ****************

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18027430
  
  I am rejecting this response because: The tire shipment that Tire Buyer claims to have found and shipped, simply did not happen. They provdied a FEDX tracking number on 9/16 however the shipment never moved,didn't happen, the status remains as 'label printed".

  For background the original order was placed on 9/4/22.  

  Sincerely,
  
  ***************************

  Business Response

  Date: 09/22/2022

  Hi,

   

  An new order was place, and it was received, and below is the proof of delivery:

   

  DELIVERED
  Tuesday9/20/2022 at 12:34 pmSigned for by: MLUIS
  
  
  

  
  
  
  
  How was your delivery?
  
  
  
  
  
  
  DELIVERY STATUS
  Delivered
  
  
  Get Status Updates
  
  Manage Delivery
  
  
  
  TRACKING ID
  ************
  
  
  
  FROM
  
  
  
  *********, ** **
  
  Label Created
  9/19/2022 1:42 PM
  
  PACKAGE RECEIVED BY FEDEX
  ********, **
  9/19/2022 4:02 PM
  
  IN TRANSIT
  
  *********, **
  9/20/2022 5:18 AM
  
  OUT FOR DELIVERY
  
  
  DELIVERED
  
  
  
  ******, ** **
  
  DELIVERED
  9/20/2022 at 12:34 PM
  
  View travel history
  
  Shipment facts
  Shipment overview
  TRACKING NUMBER 278143920266
  SHIP DATE  9/19/22
  STANDARD TRANSIT  9/20/22
  ACTUAL DELIVERY  9/20/22 at 12:34 pm
  Services
  SERVICE ***** Ground
  TERMS Shipper
  Package details
  WEIGHT 30 lbs / ***** kgs
  TOTAL PIECES 1
  PACKAGING Package
  Back to top
  Travel history
   AscendingDescendingSORT BY DATE/TIME
  Local Scan TimeOriginOthersTIME ZONE
  
  
  Travel History
  Date Time, Status and Location
  Monday, 9/19/2022 1:42 PM
  
  Shipment information sent to *****
  
  4:02 PM
  
  Picked up
  ********, **
  6:00 PM
  
  Arrived at ***** location
  ********, **
  7:39 PM
  
  Shipment arriving On-Time
  ********, **
  9:08 PM
  
  Left ***** origin facility
  ********, **
  10:58 PM
  
  Arrived at ***** location
  LONG ISLAND CITY, **
  Tuesday, 9/20/2022 2:57 AM
  
  Departed ***** location
  LONG ISLAND CITY, **
  5:18 AM
  
  At local ***** facility
  *********, **
  12:34 PM
  
  Delivered
  **********
  Back to to