Customer ReviewsforAlpha Omega Construction Group, Inc.

Purchased a brand new house 6 months ago from Pulte Homes. During a recent storm, there was a massive leak coming from the roof above the front door. Not only has the leak caused paint damage they have decided to no call/no show in regards to fixing the roof. We are at a loss for the awful customer service, roofing job and communication.

WOULD NOT RECOMMEND ALPHA OMEGA UNDER ANY CIRCUMSTANCE. On April 19 we signed all paperwork to get work scheduled. The Project Manager (keeping name out of this for reasons ***** understand later) in *********, ** assured ** that he would get work complete within the next week. With lots of unresponsiveness & no contact May 26 the work crew came to do the repair. I asked them to take a few photos of the roof after, but they left without doing so. 2 weeks later an invoice came so I called for the pictures. She said it was no problem. 10 minutes later the ** called and SCREAMED & CUSSED me out too vulgar to put on the internet. told me that I was an entitled B***, that I could walk my a** out to the street and take my own god d*** pictures, he knew I was going to be a pain in his a**, how dare me call for photos. he told me that they only replaced one spot (was never communicated as ALL repair spots were still on invoice) he took to cussing me out again & hung up. The reason his name is not listed is bc I am terrified of him. He is dangerous, sexist & a coward. He would have NEVER spoken to my husband that way. I called the woman back & was crying. I was contacted by someone more senior & explained the situation. He was apologetic, provided me with the photos (THATS RIGHT they already had photos), & offered me a measly $50 (even though the work that was invoiced had not all been completed). We reached out to a handful of executives at Alpha to alert them to this situation so that it would NEVER happen to anyone else. A Chief Officer said theyd reach out so he could hear the ********************* ******************* call but had one of his reports call with an HR person on the phone & did not ask me a SINGLE question about what happened just talked about how amazing Alpha Omega is. I wasnt asking for anything we had already sent the check all I wanted was to tell my story so it wouldnt happen to anyone else. Absolutely disappointing at best.

We were alerted to this circumstance by the father of the customer, at which time we sought to understand concerns and initiated contact with customer from management and HR, after our COO spoke directly with the father. We remain apologetic for the circumstance and took investigative and action steps internally given the gravity of the claims.