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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I put in a notice to move and my move out date was 6/13/22. The only issue was items were left there. The company sent me a notice almost 1 year later (May 2023), stating that I owed $1036. I explained that my deposit was $1700. They said the $1036 was after the deposit was applied. I only lived there 1 year and the carpet was still new, there was no issue with the paint and everything was working functionally. The only thing that needed to be done was cleanup. They even rented the place immediately. They sent me charges for water, trash and insurance that reflect billing dates from April. Why when I was there and paid rent for *** and June? They told me there is no one there who worked there when I lived there. Convenient right? I am disputing all charges except for cleanup because replacing carpet is standard, even though it didnt need to be replaced. The charges for bills I already paid is ridiculous. Not to mention, I have three black sons who endured racism from neighbors and one neighbor would point a bow and arrow at them when they took out the trash. It was a horrible situation that I needed to get my kids out of. I have ample notice for my move and everything. And to tell me repairs were over $2700 is ridiculous. I believe my deposit should have covered everything. It seems the deposit wasnt available and theyre trying to get more from former tenants as I see with other complaints. This is for property Park Central Apartments uplandBusiness response
03/21/2024
In response to this claim, the Claimant resided at Park Central from 4/16/2021 to 06/13/2022. The complaint was filed on 8/02/2023. There has been a turnover in property staff so the information in the Claimants file was limited. The Claimant was charged for carpet replacement, trash out, *************. The Claimant did not leave the apartment in a clean condition that is required to receive a deposit refund. It required a full trash out and deep clean,as well as a carpet replacement. She had a security deposit of $1,700 but after all the charges were applied, the remaining balance due was $1036.18 that the Claimant has not paid.Customer response
03/21/2024
Complaint: 20411289
I am rejecting this response because:
They are acknowledging turnover and limitations to my account, and are claiming that there was over $3000 in damages and that I still owe $1036 which isnt true. No final walkthrough was done either. I hadnt heard from anyone until 8 months later, when the apartment was rented to another tenant just 2 weeks later. I am requesting amount be erased as there isnt adequate information provided on their end and no proof provided to me of $3000 worth of damages
Sincerely,
***********************Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been living in this address since 21st May 2019. A new resident who moved in 6-7 months tin the 3rd floor right above our unit seems to have been living with 2 kids in a single bedroom apartment. Ever since they moved in, we have been seeing the nuisance that during the whole day, the kids are running, stomping, dropping objects on the floor and that makes the entire apartment vibrate and making a lot of noise. Late in the evening also we are hearing the stomping/jumping on the floor which continues sometimes until 12:30 AM or 1:00 AM and we couldn't sleep well. Once I told the resident himself to take care at least during the quiet hours but there is no improvement. Hence I complained at the leasing office but they told me to transfer to another unit as I raised the complaint. I can't be because of someone else's problem. First of all I don't understand how the management allows 4 persons to be in a single bed apartment. I can't be scheduling my day to day work based on the schedule of the residents living in the 3rd floor. I need a permanent solution on this.Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been living at ********************************** since June 2022. Dealing with excessive unbearable noise from upstairs neighbors ( former neighbors and current neighbors) since July 2022. I have recordings and emails to prove everything I have been going through. *** made numerous complaints to property management regarding this situation. I express my deep concerns and frustration regarding the continuous excessive noise coming from my upstairs neighbors. The constant excessive loud unbearable walking (loud Boom sound with every step from the gentleman), hard stomp walking (from the lady) which causes the ceiling floor beams to rattle and my living room ceiling fan to shake, they allow their child to constantly run around like his at a jungle gym, and dropping heavy objects randomly have been causing me and my family a great deal of distress and discomfort. And this violates our rights of quiet enjoyment as well as the lease agreement. Despite my very first complaint regarding this issue ,the situation has not improved and there is direct retaliation from the neighbors. Ive expressed this to management as well. The noise level is horrible and is affecting my family and I quality of life. The noise starts early in the mornings and continues into the late evenings. Its impossible for us to enjoy our own apartment, work from home, sleep and just be mentally sound. As a result of property management not resolving this issue, I am left with no other option but to pursue legal action of this matter. I believe the appropriate measures to address this situation (if addressed at all) by management has failed. I had expect management to take all necessary steps to ensure that the neighbors are held accountable for their actions and that the noise level had ceased and/or offered alternatives options to rectify this ongoing situation. But I was wrong and I fully regret moving to this community.Initial Complaint
07/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was looking for an aparment close by so my son and I visited the ************. We toured the apartment and was told there was a less expensive unit but that many people were trying to get it. We came home an applied for the apartment with a $500 application fee. We waited for confirmation for weeks and was told by **** (so-called manager) that nothing had been done yet, but should be ok. Give her a few days...called back and now told that the apartment had a list and we were not on it so we can't have it afterall. I wanted my application fee/deposit returned and was told it would be mailed Tuesday...that was several weeks ago and no one will return my call or send my money back. My attorney said to file with Mass A/G, which I did.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
c/o The Metropolitan Apts I am contacting you because I am disgusted with the maltreatment we, the tenants, are receiving. First, the trash chutes are closed off to prevent usage. Second, I am forced to pay a trash fee for a service I did not request which I am not receiving. They don't pick up on Fridays and Saturdays. A note was left telling me I would be fined if I did not use the trash can. Since I had all of my Christmas gifts stolen from outside of my front door; therefore, I now pay for a mailbox which cost me $212 for 6 months. I inquired about the theft and the Office Manager told me there were no cameras in the hall. I don't like leaving the trash can outside because it let's people know when I am not home. Now, they haven't had my trash picked up in four days so I fear the vermin will appear because other tenants on lower floors told me about rat problems. Lastly, but not least, both elevators are out of order. I found out on last Sunday and no sign was posted. I reside on the fourth floor and a Disabled Vet so I find this elevator situation very problematic.Business response
06/20/2023
Please see attachedCustomer response
06/23/2023
Complaint: 20118391
I am rejecting this response because:the trash chutes have been locked therefore tenants have not had access for a while.
Sincerely,
*****************************Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I moved into ****************** in ****** ** around August, 2020 and paid a deposit off about $1200. In January 2023 I informed them of my intent to move out and gave a 60 day notice. I cleaned the entire apartment, removed all items and turned in my keys on April 3rd, 2023. I was told that I would have my security deposit within 30 days. It is now May 12, ************************************************ statement by mail. I have sent multiple emails to the property manager asking for an update and only one has been responded to, which was to inform me that my deposit was sent to my old apartment address at ******* rather than the forwarding address that I provided THREE times, I was told my move out statement was sent to the correct new address, and it was also attached in the email so I was able to ******* and it showed that I did indeed have a refund due. I submitted a mail forwarding request through **** so I was told by the property manager that since I had a mail forwarding slip in my mailbox, my deposit would be forwarded to my new address. This email was received on April 28th, 2023 and according to the property manager the deposit was mailed out on April 25th, 2023. Its now May 12, 2023 and I still have not received either the security deposit nor the move out statement that was supposedly sent to my forwarding address. I went to the leasing office on Tuesday May 2, 2023 and was able to get access to my old mailbox to see if the documents were there but no luck and all I was told was I should have received it within the initial 30 day estimate. Ive sent multiple emails since then requesting an update and no response. In *****, I can legally *** and potentially receive 3 times my deposit but Id really rather not have to do all that, I just want the refund that Im legally obligated to or at least a solid update/tracking number to know whats going on. The apartment complex was always great to live in, but this frustrating move out is very unpleasant.Business response
02/22/2024
In response to this claim, the Claimant and co-occupant did not provide a forwarding address to ******* staff as requested when submitting written notice of intent to vacate. After that, an itemized move-out statement was mailed from *******'s ************** in a timely manner to the last known address after the apartment was vacated. A refund check (#*****) addressed to both past tenants was later mailed from Cushman & Wakefield's corporate office on 04/25/2023 within the required 30-day period returning all monies owed. ******* staff allowed the past tenants to visit their old mailbox while it was still vacant to check for missed items. Additionally, an electronic copy of the move-out statement and an image of the refund check were provided via email. Upon the tenant's request to the ************** on 05/10/2023, local management has asked the corporate office to void the refund check and send a new one to the property's address in ****** to help facilitate the delivery.Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***************** in ********** ******** has refused to fix my washer and dryer. They havent worked properly in 5 months. Ive made several complaints and it wasnt solved. Finally my clothes got trapped in the washer and dryer unit and have been stuck in the unit for an entire month, which are now filled with mold and are ruined. Ive have not been compensated for the damages and no money was offered off my rent. There has been no attempt for this issue to be fixed and Im in a unit that cost $2600 with a broken washer/dryer and Im unable to wash anything. I would like some type of compensation for my ruined clothes and I would like a replacement installed.Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The manager of the Court Senior Apartments owned by Cushman and Wakefield, ******************************* has continuously retaliated against me for reporting an uninhabitable unit. No running water last week and a fire hazard 2 weeks ago. She has attached a $400 microwave replacement charge to my current rent and because I pay online, I am unable to pay my rent separately. I cannot pay my rent at all. I have never been late. This is harassment. It is due to her negligence in not properly inspecting the unit and appliances that cause an issue with a previous microwave that didnt need to be replaced. I have windows that are sealed by sloppy paint and I cannot exit the unit in the event of a fire! This matter needs to be resolved. The unit is dangerous!Business response
06/15/2023
To Whom It May ************** style="color: rgb(34, 34, 34); margin: 0px; font-size: small; font-family: Arial, Helvetica, sans-serif;">
On April 21, 2023, the Claimant called the emergency line to report that the fire alarm was going off. Property management was notified, and maintenance responded to the Claimant immediately. When maintenance arrived at the apartment, he found her smoke detector was chirping in the back bedroom, so he replaced the battery and asked if she wanted the one in the hallway changed and she said no, and he left. She then called the emergency line again to report a fire alarm going off. When maintenance spoke to her, he told the Claimant that he would be in the next morning and would address the smoke alarm. The Claimant was contacted by the property manager the next morning and an appointment was set up for after 2:00 pm to replace batteries in the remaining detectors. The property manager decided to go over to the Claimants apartment early and replace the batteries. Upon arrival the Claimant was cooking so the property manager replaced the battery in the hall and the one in the front bedroom and left the apartment. The Claimant came in the next morning (Saturday) and reported to property management that she had a fire in her kitchen. On Monday, the property manager was able to get a written statement from the neighbor that put the fire out. Later that day the property manager encountered that neighbor and was asked how much damage there was because he had heard screaming so he walked outside called 911 and then a comment was made not to call because they (the Claimant) would get in trouble.
The Claimant is falsely trying to place blame on the property for a defective stove alleging that she reported the stove to both property management. The Claimant never reported an issue with her stove and there were no signs of a problem when management entered the apartment. When the Claimant was cooking, the smoke detectors were not going off. After a property investigation, the Claimant was found to be at fault for the kitchen fire and is being charged for a microwave, 4 drip pans and 4 range elements that were destroyed.
Please feel free to reach out with any questions thanks!
***********************
Executive Administrator
Multifamily, Asset Services
Direct: ***************
************************************
*************************************** 110
******, ** ***** | ***
LinkedIn | Facebook | Twitter | YouTube | Instagram
Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our family lived at ******* for about 18 months during 2019-2020. Now, April 2023, a 'Collection' just appeared on our records for nearly $500 dollars, and already negatively affected our credit score. We do not believe we owe ******* money. We would like to resolve this issue, have this collection reverted from our records and our credit score restored.Living at ******* was a very unpleasant and traumatizing experience for us and I'll summarize just a few of the main points:- We once requested a parking space to be used while we were out of town. Upon receiving the parking spot number from the staff, we parked the car in the designated spot. We later discovered our car was vandalized by a resident who had the same parking spot. *********** staff had given us the wrong parking spot number! The resident left us a threatening note, four flat tires and a broken antenna. ******* never mitigated the event. In fact, even after moving the car, we were still harassed and eventually felt forced to get rid of the car. We donated the car to charity while we still lived at *******.- During the pandemic timeframe, we were offered a 1-year rent renewal with a price hike of 22%. We eventually took a shorter lease which forced us to move out during COVID-19 lockdowns. During the scheduled move, the staff didn't show up to reserve the elevator or the garage door. They requested us, via email, to clean the unit and leave the keys inside.We lived through the above events with our children who were both under age of 4 at the time.We have all of the above events documented including photos, videos, receipts and email communications with the staff. And because the staff didn't show up at the move out day, we even recorded and photographed the entire unit, including the inside of drawers and cabinets.We left the **********, the rent paid, and hoped to never hear the name ******* again.Customer response
07/19/2023
Complaint: 19936082
I am rejecting this response because: We would like to have a contact from ******* so we can discuss and settle this remotely.
Sincerely,
*******************************Initial Complaint
03/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
12/27 I was told to create a new account and redo the entire application process. It was my dad, mom and me all applying. The application fee was $50 for each applicant over 18 years old. And a one time $300 Administration fee. Within less than an hour, the applications were denied and we were told nothing was refundable. The application fee, thats understandable, but $300 admin was not. The administration fee is typically a holding fee for when youre approved. If theres no approval, the $300 goes to what?Upon further investigations, there are numerous reviews with the same complaints. This company is pocketing all of these high administration fees, with no intention of approving applications.Business response
03/29/2023
Cushman & Wakefield would like to respond to this complaint. Please advise property name and address - thanks!Customer response
03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. It is ************************************, address: *****************************************************************
Sincerely,
Meshaigia ****
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