ComplaintsforCushman & Wakefield

• Initial Complaint

  03/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Website for the apartment managed under Cushman & Wakefield displayed a low price of **** and we came to the apartments, we toured and decided on the apt and paid all fees including holding deposit. They called us next day saying there was a discrepancy on price listed on line and would actually be 250$ more, they asked if we proceed with the price or refund. We stated we needed to consult our roommates. Next morning we see the application was accepted and they ran our credit. We did not allow them to proceed with the credit check with the new price and feel deceived that they are pricing apartments below actual price, take our deposit and leave us with limited options and wasted time. Also management was unprofessional and left a voicemail giggling and laughing as they are notifying us of their mistake

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/7/23 a notice was left on my apartment door, followed by an email, stating that I needed to evacuate my apartment from 3/13 at 8:00 am -3/16 at 5:00 pm. I emailed the assistant property manager who informed me she had zero information about the planned construction because the property manager was on vacation. I asked about hotel information which took until Thursday to give me an answer. After changing my entire work schedule to be able to leave my apartment for a week and make boarding reservations for my dog because the apartment REFUSED to pay for a hotel for the entirety of the time that I was evicted from my apartment, I received a phone call after business hours on 3/10/23 letting me know that the contractors never approved the dates of *****th and we would need to reschedule to 3/20-3/23 "tentatively". I explained on the phone, I already rearranged my entire work schedule and absolutely could not do the week of the 20th now. Her response was "technically we cannot kick you out of your home so if you choose to stay, you would have no way to exit your apartment due to construction". This apartment complex is more worried about getting construction done than the safety of their own tenants. Their response to my question of what to do with my dog, food, and belongings from 8 AM 3/20 to 3-4 pm (the time of check in to the hotel) was nothing. I cannot take my dog to work with me for 8 hours during my work day and if I call out without proper notice, I risk losing my job. I am still waiting to speak to someone higher up in the company. I have been waiting for answers for 8 days. This is something that should have been scheduled ******************* advance so that I have proper time to inform my work and plan for a place to stay instead of potentially being homeless for almost a week. I am not the only tenant complaining about the lack of respect this company has for paying residents and we are all being completely neglected and ignored.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been living at ********************* since Aug 2022. Dealing with noise since September 2022. I have videos and emails to prove everything I have been going through. I know so have made several complaints to the property regarding the neighbors and the foundation in the apartment. Their response to me in *** was transfer to the second floor to pay more money which was laughable or break my lease with no penalty and to also be told by the property manager that she doesnt know what me and the neighbors have going on like this childs play. I told them I felt unsafe here and the neighbors dont care because has it stopped or any bit of trying to be considerate heck no. Im a single mother so just up and moving is hard for me to do but when you are being affected mentally, your coworkers know what you going through, the doctors know what you going through where is the justice, where is the equality or even the care. I want nothing to do with the apartment management because I have never dealt with a company which such low remorse for humanity. The neighbors dont care what time of the morning or night. The ceiling makes cracking and popping noise every step made. I showed the property manager the cracks in walls only for her to say the apartments or old. Living here has tremendous amount of stress, discomfort, and fear for me and my child.

  Business response

  06/15/2023

  Hello,

   

   

  In response to this claim, the Claimant will have the flooring repaired upstairs to minimize any noise. Repairs will consist of the repair of gypcrete and additional padding added. All other complaints have been addressed per the outlines of the lease and/or were not found. 

   

  Please reach out with any questions thanks!

   

   

  ***********************

  Executive Administrator

  Multifamily, Asset Services

   

  Direct:  ***************

  ************************************

   

  

   

  *************************************** 110

  ******, ** ***** | ***

  cushmanwakefield.com

  cushwakeliving.com

   

  LinkedIn | Facebook | Twitter | YouTube | Instagram

   

   

  Customer response

  06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Wife and I are former residents of the *********** ****** Cushman & Wakefield apartment complexes and have been reported to collections for a charge we were never made aware of. Before moving, we emailed and walked into the leasing office many times to confirm a balance we would owe, if any, and were told we'd be sent a final accounting. Come to find out, the final accounting (if it was sent) was sent to our address that we were renting from them in the first place, after we moved out. We called and were told we should've provided a forwarding address, but we were never asked for one, nor did we have prior experience that we knew that we needed to provide one. We feel we should've been asked for one at the very least, or that the *********** office should've emailed, called, or mailed to any of the previous addresses we listed on our original application before reporting us to a collection agency. We're happy to pay the outstanding balance but were shocked that they didn't think to ask for a forwarding address or second guess themselves before mailing out notices to their own address in ***********, the address we clearly moved out of. Attempts to correct the issue with the office have been accusatory and the manager, *******, is never available despite being told she's working on a particular day, and calling several times. We've been told time and time again that we'd get a call and never did, emails aren't responded to and overall communication and attitude from the office have been horrific. We're apologetic of our ignorance in not providing a forwarding address, but this was our first large apartment company rental (previous were privately owned and our landlord would text us any questions/notices) and we just didn't know. I feel we should be given a chance to correct our mistake without permanently damaging our credit history, especially since no one at the office thought to ask us for a forwarding address either. Thank you.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  10/7/2022 I signed a "Fresh Start Program" with ******************** located in ******, ** ***** owned by Cushman and Wakefield. The agreement is attached for your review. ************************ was the leasing agent who got direct approval from their manager to enroll me in the program. I vacated the premises on 10/16/2022 per the agreement which was a Sunday. Keys and a final walk-through were conducted on Monday 10/17/2022 with a leasing office agent. I was told by the property manager, 2 leasing agents, and corporate regional manager that nothing would be reported to my credit and that the balance would not be saught. I triple-checked because I wanted to be sure that I was acting in my best interest.I checked my credit and there was an alert and collection on my report from IQ ****************** on behalf of ********************. After being harassed via phone calls every day from 11/10/2022 by the collection agency IQ **** international - a company chosen by Cushman and Wakefield. My mother was verbally assaulted and berated 4 times by their collections agents and today 2/1/2023 I was cursed out when I requested documentation from the collections agency.I have tried contacting the property manager as well as a corporate leader since 11/4/2022 and keep getting the run-around. ******************************* refused to provide valid and direct contact information for corporate and/or upper management for the property on several different occasions. I have reached out via phone, and online forms requesting contact, email, and mail and have not heard from corporate or the property. Now that my credit is being affected I am seeking a full and prompt resolution. The collections error needs to be corrected and the credit bureaus need to be informed of this erroneous collections debt immediately. This is causing a lot of financial strain and making me unable to seek further housing. This is my last effort to seek an amicable resolution before pursuing Full legal action.

  Business response

  05/22/2023

  The Claimant was offered the fresh start program which entailed a monetary payment as well as her debt to the property would be forgiven, if she agreed to move out of her current apartment by a given date.  The Claimant did move out of her apartment but unfortunately the staff on site was not able to stop her account from being sent to collections in time.  The Claimant reached out to the staff, and they informed the collections agency that her account was sent in error.  The issue was believed to be resolved but sometime later, the Claimant discovered that her account was still open.   There were multiple communications between management and the Claimant working through this issue.  After several attempts, the collections agency closed her account, and a confirmation letter was sent to the Claimant.  We deeply appreciate the Claimant's communication and patience during this process. There was no intent for her account to go to collections and it was extremely unfortunate that it was a challenging process to have this corrected. 

  Customer response

  05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had some issues with this apartment complex owned by Cushman and wakefield, I have been living there for about4 years and haven't had many issues with paying rent in ******* I did fall behind and was provided a 7-day pay or quit I attempted to get rental assistance as I am considered low income and wasn't notified until 01/30 that i wasnt getting assistance with paying my rent, i did try to offer zephyr point a partial payment on 01/13/23 and stated i can pay the remainder on 01/30/23 ************* outright refused my payment and refused to work with me, They disabled my account online to make a payment, I attempted to pay ******* rent in full since 01/29/23 and haven't been able to do so to solve rent for ******* and they disabled my online portal and filed an eviction with the court on 01/27/23 which i did also file paperwork as well, i feel like this is truly unfair as i have attempted multiple times to rectify the rent issue. Additionally, the office statt is not so great and they have a new office staff every couple of months and they are horrible at communication and returning calls or emails. I'm getting really tired of no follow through no empathy from this apartment complex. Additionally, I've had a mold issue and holes in my ceiling for 2 years from the upstairs neighbors flooding my apartment that has yet to be fixed. My whole apartment smells like mildew and it's coming through my heater, this is actually a cause for me to not pay rent because this hasn't been fixed either. I'm asking someone to reach out to the zephyr office in reno and educate them on how to run an apartment complex and provide a rationale as to why I can't make a partial payment and cover the rest of the rent in full, Ive communicated that my rent will be paid I had to wait for a paycheck, Now since my whole paycheck from the 30th is going to *******s rent, February rent will be late as well because i do not get paid until february 15th. Also this is an income based apartment complex most of the residents are lower income and the fact that they refuse to work with people is outrageous

• Initial Complaint

  01/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 1, 2022 I applied to one of the properties named *********. Unit 319. I paid the $299.00 which $200.00 was refundable if denied per the company website under application section. On December 2, I received a denial from *********. I reached out to ********* via certified mail and was rerouted back to ******************************* I contacted the Piedmont location and spoke with a lady by the name of ******* or similar. She told me a check had been cut on December 20, 2022, but she was not able to see my apartment number on the check. She asked me to reach out to ********* the manager at the actual apartment office, I gave him all the information letting him know I never received the check and asked if it could be resent by verifying my address again he said he would notify accountant in because its coming out of *******. I said ok. Two weeks go by I called ********* again asking for ********* and ****** put me on hold and came back and told me that accounting had been notified. I have also sent a certified letter to the corporate office and no response. I am asking for my refund check to be sent to the address on my application on full with my apartment number. As of today I have not received nor cashed any check from Cushman and Wakefield.

• Initial Complaint

  01/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cushman Wakefield manages the property of **************** in ***********. I was a tenant of ***** until my move-out date on November 30, 2022. Per ** law, I was to receive my security deposit within 21 days of moving out. It has been well past that date and I have not received my security deposit back.Requests to get my refund have been largely ignored, with the phone number listed going to voicemail most of the time and emails not being returned in a timely manner.I have reached out through the proper channels multiple times with little to no follow up. Cushman Wakefield staff have provided many excuses for why I have not received my refund, and are now claiming that they are having IT/accounting issues. They will not provide a timeline of when I can expect to receive my refund.

• Initial Complaint

  01/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I rented a unit from Forum @GP back in May 2022. I had recently moved back to ***** and was looking for an apt in the ****** metro area. It was a two-hour drive to get to the apartment and when I arrived, the unit was just starting to be cleaned. The cleaning lady was inside my apartment and it was still nasty when she left. I reported the filth and maintenance issues to the front office. Maintenance would simply close the tickets without follow through. Fast forward 3-months. I pay $500 plus rent to move to a cleaner downstairs unit. A few months after that, I receive an alert that I have a $500 collection account on my credit from Forum. I live in the same complex, just a different unit and I was never advised that I had a balance due or what it was for! Emails to the office and to Cushman and Wakefield went unanswered and I had to pay to get the charges removed. I paid $500 to transfer from a filthy apartment to a cleaner one and then had $500 put on my credit report, with no explanation. This has been a terrible experience with some extremely unprofessional business persons.

  Business response

  05/22/2023

  Cushman & Wakefield apologizes for the inconvenience and the less than desirable experience the Claimant had upon their initial move in and transfer. Unfortunately, property management was short staffed on the day the Claimants apartment was cleaned resulting in not being cleaned appropriately for move-in.  Upon the transfer, the move out dates of the Claimants first home and the move in date of their new home did not match up that resulted in the oversight. Although it took more than the three standard days for the Claimant to move from one home to another, the dates on their contract should have ended on the first home the 31st - and their new home on the 1st. Our office has already reached out to the Claimant and we are in the process of correcting the ledger. If property management had been aware that the Claimant was receiving phone calls from a collection company, they would have been able to correct the issue in a much more efficient way.  If there is anything else Cushman & Wakefield can do for the Claimant, please do not hesitate to reach out via email or phone.

  Customer response

  05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Champions of North ****** Apartments:1. The leasing office phones have been out of order for over a month and office staff is non- responsive to emails.2. There is also no phone number to emergency maintenance or Security on the website. It was on the recording for leasing office when you called it but that number is out of service. What happens if theres an emergency or plumbing leak?3. The property has made several upgrades recently including a renovated gym, new pool chairs/umbrellas, numbered signs on buildings and units, outside light fixtures, and a ************** sign. I am extremely frustrated that upon my move in (2018 or 2019?) I was told when given a tour that the laundry rooms would be getting renovated with new appliances. Here we are years later making cosmetic updates to the building while both laundry rooms are completely out of service for the last year. CSCserviceworks claims they are repairing the machines when I put in requests, and the last I heard from the office before they stopped responding was that they are working with CSCServiceworks to fix. There has been no resolution whatsoever, and the out of order until further notice signs remain. In a time of *****, why is it so difficult to provide a clean and safe space to wash clothes? It is a necessity. Based on this issue alone I would upgrade to a unit that had the hookups and get a washer/dryer myself, but I am not paying a brand new app/ admin/ deposit fees nor should I have to. Why should I be required to take a financial hit because the property cannot make the necessary repairs?

  Business response

  02/02/2023

  In response to this complaint, property management has been in communication with the Claimant.  The following has been addressed and resolved.

  - The property manager has offered the Claimant a transfer to a unit with washer and dryer connections and waive the fees,however, she declined pending our repairs we get done in our laundry facility.  We have been reaching out to CSC Service Works to get a bid on replacing machines, another follow up was made on 01.19.2023.  
  
  - The phone lines have been an issue;however, we have sent multiple e-blast notifications for the emergency/afterhours maintenance in addition to posting in all of our amenities and office doors.  We have also posted a nudge banner on our website with the correct phone number to reach maintenance after hours.  We are upgrading our phone system, contract has been signed, but were pending the materials to be shipped.  Once the new system is installed, all phone related (voicemail)concerns will be rectified. 
  
  At this time, ******************* and the Claimant have been in contact and the Claimant has been asked to take down any negative reviews given her satisfaction to-date.

  Customer response

  02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that most of the response is true. However, I was not asked to take down my reviews. I agree to take down my reviews once the laundry room has been repaired and is in working order. They have been out of order for over a year.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩