ComplaintsforCushman & Wakefield

• Initial Complaint

  12/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 9th 2022, I received a notice from management at ************************, a Cushman and Wakefield owned complex, that I had failed to pay rent for the month of August, due 8/4, and would be evicted in 30 days. I immediately verified that the rent payment had been fully withdrawn from my account on 8/4 and was never canceled or refunded. I sent a bank statement as proof to management that the fault was not mine. I continued to receive notices that I owed over $1600 for rent that was due in August. It has now been 13 days since the initial notice and though "the accountant" has been contacted and made aware of the situation, nothing has been done. The apartment complex's system shows no payment in August. The initial threat of legal action provided a mandatory response date of 12/23, tomorrow. Yet, through all my attempts, I have not been able to resolve this issue. It is questionable, at best, how $1600 disappears 4 months after it has been processed, and leaves room for many assumptions concerning fraud within the company or poor financial infrastructure for such a large entity. I would like to know how this happened and what it being done to ensure it doesn't happen again. Threats of eviction do not sit lightly with most and failure to quickly resolve them when they are falsified shows poor allocation of priorities on behalf of management.

  Business response

  02/02/2023

  In December 2022, the Claimant had received a notice regarding non-payment for August 2022. After supplying documentation of rent payment, we immediately sent the information to our accountant to rectify. Upon further investigation, we found there was a system error that has since been rectified. On January 17, 2023, the correction on his account was made where the rent payment was applied as well as having any late fees associated with non-payment reversed. ************* and Cushman & Wakefield apologize for the inconvenience but reassure there are no fraudulent intentions.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was a resident at Timber apartments in *******, ** (**********************. I moved out August 7th, 2022 and still have not received my security deposit as of December 16, 2022 despite emailing multiple times and being told it would be done on the order of weeks. On top of the security deposit, I requested to stay a week over my original move out date with the agreement that I would pay for the extra week. I was told to pay for the whole month and would get the amount for the rest of the month back with my security deposit, an amount of $1935.48 (before the original security deposit amount). I would just like to get the money that I am legally obligated to.

  Business response

  02/02/2023

  In response to this claim, two refund checks were issued to the Claimant as follows:
  
  10/27/2022 - Check #***** - $357.21
  12/13/2022 - Check #***** - $1935.48
  
  Cushman & Wakefield believes that all issues have been resolved.

  Customer response

  02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  **** ****** ****** was purchased by Cushman and Wakefield. The new management hired has been terrible. I initially asked if I could pay my remaining lease in full which ended on October 31, 20222 and move out beforehand. I was advised if I did that, then that would be considered as terminating my lease and although I paid it in full, I would have to pay termination fees as well as 2 months rent. I then provided my keys. The apartment was great and I was all set in getting my deposit back. Well, that didn’t happen. I’ve called several times and went by the office several times to ask when my deposit will be returned and was advised they are still working on it and getting close to being finalized. I was finally able to get someone on the phone last week to be told that I won’t be getting my deposit back and I owed money due to carpet needing to be redone. I asked how was this possible; I had people there to witness nothing wrong with the carpet, got it cleaned as well as took videos. I was told I would get a call back from the manager. I still have not. I called the Managing partner as well as the other contact to get assistance; still no response. This seems to be morally wrong. There was nothing wrong with the carpet and no one provided me with any notification that the carpet was an issue after submitting my keys until I called the 4th time asking about my deposit. This needs to be resolved or I’m seeking an attorney. This apartment complex was great and a pleasure to move in until new management came in. They have ran this property down and communication is terrible. There is no due process and I can only assume this will happen to more people as a way to try to collect funds because many apartments are not being rented due to the lack of proper management and maintenance.

  Business response

  12/15/2022

  In response to this complaint, the Claimant fulfilled her lease which ended on 10/31/22, so there was no lease termination fee charged.
  The Claimant was only charged for carpet replaced (due to major damages) and the last water bill.
  
  Please see breakdown below…
  
  $600 Security Deposit
  $649.66 Carpet Replacement
  $10.40 Last Water Bill
  
  To resolve this matter quickly, property management will process a full refund of her security deposit of $589.60 (minus the water bill) and expedite with accounting.  The Claimant should receive this refund by early next week.

  Customer response

  12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I would like to add that I took video of the apartment and no damage was done to the carpet. Thank you for resolving this matter and I will look forward to receiving my refund. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  12/01/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  *********************************, managed by Cushman & Wakefield, is attempting to extend my 8 month lease ending 12/28/2022 to 01/28/2023 with a month-to-month rate rent. I had submitted my Notice to Vacate through their resident portal Contact Us section in October, 60 days in advance, and received no response. The portal is unreliable, and they are claiming I never submitted this, and have not given me the requested records of all my contact with the leasing office sent through their portal. We will be unable to cover the rent because we have already signed a new lease beginning in December with our notice to vacate.

  Business response

  12/06/2022

  I have reached out to ****** and resolved the issue. We have settled on a move-out date on 12/31. I've attached the snip it of the e-mail reflecting this info. 

  Customer response

  12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On August 31st 2022, I applied for an apartment at **** **** ******** *n ******, MN. The management company at the time was Cushman & Wakefield. I paid the required non refundable application fee, however also paid the $500.00 deposit to hold my space until the application was processed. Since I was denied my application, it stated that I would receive my $500.00 deposit back within 30 days. I have yet to receive it and since then, **** **** ******* has switched management companies. I have attempted to contact the leasing company daily with no response back. I have attached all the payment info and a company of the contract.

  Business response

  10/05/2022

  Hello. Thank you for highlighting this for our team.  In reviewing the ledger, ***** applied on 8/31 and was declined in the system on 9/9.  The full deposit and admin fee have been refunded and should arrive to ***** within the 30 day time frame.  Due to the sale of the property, it does appear this took longer than normal, but again should still arrive within 30 days. I will email ***** the check number for her records. 

  Thank you. 

  ***** ******

  Managing Director

   

  Customer response

  10/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Concerns on ************************** AKA Seabreeze Apartments/ Cushman and Wakefield 1) My mom used to live there, ( ************************ de Mundo/*******************) and passed a away on June 2nd 2022, as of today I have not received the return deposit/credit or any list of itemized repairs.2) Propery manager ***********************, has resigned and he said the ledger was not adjusted before the move out. Did not do an inspect of the apartment, however, I took pics of the Apt. 103 once keys turned in on July 15th. 2022. I have emails to prove it.3) Never received a receipt for the rent paid.4) Money orders for ******* have to be turned in two money orders ****** each, why?5) ******, is telling people they no longer qualify for section 8, when, to my understanding, they do qualify. She is saying they have not submitted paperwork on time. And charging more Rent.And have to pay a retroactive for previous months.

  Business response

  02/02/2023

  In response to this claim, the Claimant's 06/01/2022 Annual Recertification and move out were completed in close proximity to one another and submitted in September 2022 for processing.  Unfortunately, the Annual Recertification adjustments retro to 06/01/2022, electronically applied to the resident ledger after the move out and security deposit had been processed, causing the account to erroneously adjust and issued an incorrect security deposit refund.  Mr. ****** move-out is being corrected and an additional security deposit check will be issued for the additional deposit monies owed.  ******************* has been in contact with the Claimant and have addressed her concerns satisfactorily.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been a resident of 1800 ****** **** Apartments *********** SC ***** since November of 2017. Since then they have gone through several different management companies. The current managers are derelict in their duties in that they do not follow through with with the terms of the lease. On August 8, 2022 we reported that the washer, which is rented from them at an additional charge, had stopped working. We went through the proper procedure and filed a maintenance request on the official website as instructed by the apartment manager and we were given a date of August 19, 2022 to expect the maintenance to occur. We were home all day and no one showed, called and no explanation was given as to why the no show happened. The woman in the office actually seemed annoyed when we called to inquire. Since then we have gone in person to the office and have been promised service three additional times to no avail. I made an additional maintenance request as recent as September 17, 2022 to which we have received no response whatsoever. The current office manager has been extremely rude, dismissive, and threatening when approached the last time an effort was made to communicate with her. After discussing the situation with a neighbor, we have found that this office manager has a history of ignoring residents' requests. We noticed that the neighbors' living room window has been shattered since last December of 2021! Nothing has been done for them either (photos attached). We clearly are not okay to keep paying the additional fees for services we are not receiving to a company that has no concern or intention of replying to our requests and is now ignoring us which is why we are reaching out at this time. Thank you in advance.

  Business response

  03/29/2023

  We are so sorry to hear that your experience at ************************************* was less than stellar.  As you may or may not be aware, we did just have a change in ownership as of September 2022. With this change in ownership,many improvements have been made to our community and we are hoping that these changes have brought you satisfaction. An associate did reach out to see if we could rectify anything outstanding, but we have not heard back from you. Please advise your office team if there is anything additional we can assist you with. 

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive been **ving on this compound since July 29, 2022. My issues have been with the property management and the property crew that speaking with them has done nothing and at this point has led my safety my house my anxiety and my depression to be flared I have tried to comply about the issue of matters with my neighbors and stomping in loud noise Have not been seen in the residence since Ive been here due to these issues from security being called to the po**ce being called to me going into the office and the tenants getting a seven day violation of lease has now turned into as the property manager go he say she said the tenants have made up Fosse accusations of very heinous crimes of spitting on someone and keying their car?! Which the tenants had no proof I moved in this apartment with rustic app**ances mold in dishwasher the walls were not paying it when I first moved in here the carpet still has not been cleaned the carpet was tested by my dermatologist I have still have not slept in the bedroom as of September 12, 2022 I never slept in the bedroom at all September 8 they just now came in to replace the app**ances I just got a mailbox key the management does not give their all to the tenants thats here I feel my safety has been pushed to the **mit of not being safe of dea**ng with these tenets with the serious accusations and **es I sound the second floor beneath them and it has been h*** since Ive been here. Having HIV all these things have mad me loose wait I have not been myself at all. I have done everything the right way and ** still getting no help. I broke down in tears in the office to **** the Property Manger . Its so much pressure I could not take it anymore. She just looked at me with a cold stare. She ask me would ** **ke to go to the bathroom to fix my face. ******* is another person who has Contribute to my health issues with my anxiety and depression she has spoken with tents and has been very one sided. She also has done nothing.

  Business response

  09/16/2022

  All maintenance issues have been resolved, prior to this complaint. ************** has complained regarding the neighbor upstairs walking and stomping. No proof of a noise violation has been provided. As I told **************, we have referred the case to our legal department.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into ******* ****** in August of 2021 without ever seeing the property... I moved here from ********, NY and drove approximately 24 hours to get here. When I arrived, the leasing team forgot I was moving in and they actually were in the process of giving my keys to a prospect to tour my apartment. The leasing agent said "my bad" and he took the keys from the prospects hands and then handed them to me. When I got into my apartment, the fridge had black sludge coming out of it. The AC Was not working and my apartment was on the third floor at 89 degrees. I called the leasing office after hours of walking my furniture up 3 flights of stairs in the Florida heat while having no AC and the leasing office said "i don't know what you want us to do, the new Nest control isn't coming in for a few days". At this point I was crying and was forced to buy my own external AC unit. Our apartment was a mess... it had food all over the kitchen, dirty plungers in the bathroom, no washer and dryer, we had to wait THREE days for a working AC unit and refrigerator (which is against the law). I was descriminated against because I also work in the housing industry. They did not prioritize my emergencies because of this. When I approached them about it, the maintenance manager yelled at me. Since the switch to Cushman and Wakefield, the property manager, **** has run the property into the ground. There is broken glass everywhere, my hallway is filled with trash and furniture from tenants that have moved out. I have complained about the trash multiple times. I have had to clean my own breezeway because it smelled so bad of trash. My AC was never cleaned and has caked on years worth of dust that I am sick from. I cleaned it myself. The office never answers the phone or replies to emails. The office staff retaliates against me every time I have an issue. I want to break my lease with no penalties on October 16th 2022 (two weeks before my lease end date). I want refunds as well.

  Business response

  03/29/2023

  Cushman and Wakefield assumed management of the property on April 27, 2022.  Any items of concern prior to that date we cannot speak to.  Maintenance requests are responded to as quickly as possible with emergencies addressed first. All concerns brought to the attention of management are addressed with appropriate parties whether it be a service vendor, fellow residents or work quality and efficiency by onsite staff.  The Claimant moved out on September 30, 2022, with a mutual release.

  Customer response

  03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We rented through Cushman & Wakefield at *** ******** ** ******** ***** ** *****. We put a security deposit down two years ago of $1,450. My fiancé and I vacated the property per the lease on 6/30/22. The property was left in the condition it came in (very good condition). I have been trying to reach out to someone and no one has responded back. we were told that we should receive our security deposit within 30 days of vacating the residency. I have not received the security deposit, an update or a return phone call. This business is poorly operated/managed. We are just wanting our deposit as well as a phone call with an update.

  Business response

  08/08/2022

  Hello,

  This issue has been resolved. The security refund check was issued on 7/28 for the full amount (within the 30 day period), and was cashed by the former resident on 8/2. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩