Reviews

This profile includes reviews for First Citizens Bank & Trust Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Citizens Bank & Trust Company has 666 locations, listed below.

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  First Citizens Bank & Trust Company

  239 Fayetteville St Raleigh, NC 27601-1309

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  First Citizens Bank

  3711 Douglas Blvd Roseville, CA 95661-4241

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  First Citizens Bank

  1201 Dove St, Suite 150 Newport Beach, CA 92660

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  First Citizens Bank

  175 W Main St El Cajon, CA 92020

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  First Citizens Bank

  2480 S Gilbert Rd Chandler, AZ 85286-1583

Review Details

• Review fromTRACEY J

  Date: 06/06/2025

  1 star
  I made a credit card payment from a non First Citizens Bank Account via ACH, they placed a 7 day hold on the payment. ( Payment came out of my account the next day) I called and was told it was because of risk, so I asked how can I prevent this; I was told if you make a cash payment it would post to the ** and go towards the available balance immediately. We go into a branch and make a cash payment and the next day I check the balance and it hasn't posted. I now have 2 payments totaling almost ******** that has not posted and was told there is nothing they can do. I have had an account with *** for over 20 years and for the last 5 years have paid my ** off the end of each month. To # 1 hold my ACH for 7 days is ridiculous, and to not post cash is even more ridiculous. If my credit was ran today, This could negatively impact me because it would show my card maxed out because nothing has posted. I have called and talked to multiple people and nothing can be done. WORST CUSTOMER SERVICE EVER............ ESPECIALLY FOR A 20 YEAR RELATIONSHIP.

• Review fromChristy S

  Date: 05/07/2025

  1 star
  I have been a customer of ******************** Citizen for years now. I have a personal and business account. On 3/8 it was time to renew my business line of credit account and I reached out with questions regarding it on 3/6 and went to the Summerville branch on 3/7 to sign my paperwork because my approval went through. I was under the impression that everything was good until I received a call indicating that my account was delinquent and my business credit score has changed to an F from A. Im furious because someone dropped the ball when I did what I was supposed to do and to mention im being charged 2 late fee charges one in the amount of $492.35 and $3.60. I have reached out numerous times being told it's being worked on and nothing is being resolved. I want my credit rating to go back to A and the two late fees waived.

• Review fromFarnaz A

  Date: 04/21/2025

  1 star
  A large check was fraudulently cashed from our account, even though the issuer and signer didn't matchonly the account number did. We reported it within a few days, but the bank claimed checks are only verified by routing number and account number, and must be voided within 24 hours. We lost significant $$ due to the banks weak check-and-balance measures, allowing a fraudulent check with mismatched details to clear.

• Review fromMarianne W

  Date: 04/02/2025

  1 star
  Time to move banks. No branch in ************* & requires me to drive 1 hour to deposit a check because they set a random amount for remote deposits. They certainly dont appreciate my business.

• Review fromStephen T

  Date: 03/30/2025

  1 star
  I am a highly successful entrepreneneur. I have banked off and on with them for over 55 years. I had a hugely unsuccessful experience with them. They are a stodgy, judgemental, paranoid bunch of arrogant narcissist. I strongly suggest First Bank in ********* as an alternative.

• Review fromANDREW N

  Date: 03/21/2025

  1 star
  I have been dealing with fraud on my account for the last thirty days with over 1000 dollar in fraud chages this was the second one in the last 30 days. I called to have my money put back into my account... i was laughed at by employees and the situatioin is not atken seriously. After 3 days my money was not returned back to my account .i called no one even filed to have the fraud looked at. I call in friday morning to have my money put back and close my account and they cant do it because they need to file it now instead of three days ago. DO NOT USE THIS BANK!!!Customer service is bad Security is terrrible Everything about this place has gone down hill in the last 2 years. Been baking witht hem for over 10 years.

• Review fromAngel G

  Date: 02/28/2025

  1 star
  I started working with First Citizens Bank a few years back after speaking to a business banker from the *************** branch. The main point he made was that it was all about personal service and a single point of contact. After being with them for a few years, the banker that I originally started working with left the bank and since then, the position has been a revolving door of bankers. The last banker I worked with also made promises to me regarding a few products I had with them and none of his promises were backed by the bank. They made him look horrible. This bank claims to care about it's clients but, as every bank, all it cares about is money. The service is horrible. One hand has no idea what the other is doing. For the service that I was receiving here, I'd rather just go to a big bank and receive the same treatment. At least I know what I'm getting. They don't pretend to be anything else. Go elsewhere.

• Review fromLisa S

  Date: 01/13/2025

  1 star
  0 stars-the two banks in *********** uses **************** for cleaning and uses the subcontractor named ** ***** *******. She lies about the scope of the job, does not provide any cleaning supplies except one day before ST. ****** comes to audit the bank. She does not pay you what you are promised and the job takes 3 hours to do three times a week per bank and you are paid $27 dollars per visit. She does not even have a Business name and commits money laundering with the knowledge of First Citizen and ************************** in *******. She also does not pay you what she promises you. She should not be allowed to take advantage of people and pay them less than minimum wage. She tries to skirt that issue by not keeping an official log of the hours worked. She is named ** ***** ******* and is from Brevard N

• Review fromAmanda S

  Date: 01/10/2025

  1 star
  I have had a First Citizens Bank account for about 8 years now. I have never had any problems with my account and have a small direct deposit that goes in several times a month. My daddy filed for *** a year and a half ago. He doesn't not have bank account. Yesterday he was finally approved for SSD and his money was deposited in my account. The bank immediately locked my account. I have no problem with that because of the amount and his name wasn't on the account. My problem is with ****** *****. She's an "investigator". Right off the bat she was extremely rude. Mispronounced my hispanic last name and almost saying with with disgust. Accusing me of being a fraud and stealing money from the government. Asking about someone who I previously had an account with and telling me he was too old to of been a boyfriend of mine. This woman had the nastiest attitude I have ever encountered in a job setting. Yelling at me telling me I couldve cost the bank a lot of money. Telling me it is the banks buisness to why my daddy doesn't have a bank account. And as far as ****** ***** goes I am an American Citizen and don't appreciate you accusing me of fraud and telling me you "don't by my story" and threatening to close my account. ******************************************* please do better you have been a great bank thus far but these employee is horrible and doesn't deserve to interact with your customers.

• Review fromPeter L

  Date: 12/31/2024

  1 star
  ZERO stars if I could. I would never recommend this bank to anyone! Not only does it have the worst online payment system but it also has the WORST customer service! I have had nothing but issues with this bank with online scheduled payments and fees that incur due to their inability and inefficient online bill pay system. I have my monthly payment scheduled each month and rececive a payment confirmation with a confirmation NUMBER and one month later I get a call from the finance collections department telling me that I missed my payment! Then they tell me that I have to contact my bank to provide them with their company ID number!! What!!?? This is the worst bank I have ever dealt with in my 59 years of business! Run don't walk if thinking about entering any type of business with this bank! ***** *.