ComplaintsforFood Lion, LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  *************** manager is rude. He has no idea what he is doing doesnt even know how to run register as manager and is asking people under him what he needs to do in situations. The supervisor picks and chooses which customers they allow to buy their products by entering information. I have came to this establishment for over 2 years and never had one issue the workers know me. The supervisor was ugly disrespectful didnt answer me when I spoke manager said I couldnt buy anything if he had to do a refund and was very very disrespectful. I left store in tears. Best thing you could do for business is to fire these two. Which supervisor was on her cell phone the entire time, rolled her eyes continuously and cussed. Also her attire is not becoming. Please do something about these employees I will no longer be shopping at my favorite store

  Business response

  06/28/2024

  We are sorry to learn about our customer's experience in our store.  The manager of ************* sent the customer an email on June 25 to request additional information to research and resolve this concern.  To date, a reply has not been received. We encourage our customer to please let us know the store, date and time of this incident so that we can follow up appropriately.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  Parking lot trash cans always over flowing -trash all over parking lot poorly maintained -- land scapeing horrible -- looks terrible,not presentable looks ghetto in a up scale neighborhood -- this is the food lion on *************** SC needs to be acknowledged!!!!

  Business response

  06/10/2024

  We are sorry to learn of the condition of the parking lot at our customer's local ********************** store. The manager of the store has been in touch with our customer to explain that the property is not managed by Food Lion. The store has a club right beside it and some evenings the parking lot can get a little messy with the amount of trash that is left. Our ***************** team takes pride in cleaning and managing the side of the parking lot where the store resides.
  
  We also explained to our customer that we are also not responsible for the landscaping. The store manager will discuss with the property owner and his team and share our customer's concerns with them.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am trying to purchase food products (5/22/2024) from Food Lions online shopping. Their online shopping will NOT let me check-out. When I click on "Check-out", I am sent to a "new" page that says I have to sign-in to another page for a Digital *** account....WHY??.... I have a list of items that total $92.46, before (***) discounts. I registered and got the *** registration months ago. I even signed-in, with ***************** before shopping. I have sent emails, to Food Lion and they have been ignored, and I have been disconnected at least 4 times. ***I need my groceries NOW, as I am unable to drive, and I am recovering from surgery. IN SHORT Food LION is Denying me service and will not allow me to buy the necessary food items I need to survive. They have set-up or designed a new program that is denying me service, as I have purchased from them before. As a Senior citizen, and not as computer savvy as they want to force seniors to be, I believe this is a form of Discrimination. I simply want to and need to have my Food, and they are saying NO, unless, and until I jump through their "online hoops". They should not be allowed to have online Food shopping, and invite Citizens to shop, if they openly create Computer generated programs that Block me from exercising such Rights.*************************** / ************................This is causing me much Stress

  Business response

  05/23/2024

  We are truly sorry that our customer has been having difficulty with placing an order with us. The Director of Operations as well as our Food Lion To Go team are working with our customer to get our customer the food that is needed. We are also reaching out to support the mobile needs and to address those concerns as well.

  Customer response

  05/23/2024

   I am rejecting this response because:  

  Thank You ***********************, (BBB), for sending the Letter.

   

   Note;, I just got off the phone, before your email, with a Food-Lion Representative, by the name of "JAVEN".*************). She aided in my being able to order products from yesterday, but was unable to explain their intrusive Web page, that denied / blocked me from making my purchases yesterday......Nor was there any explanation as to why "****************" was unable to provide ******************

   

  ...I did not like their Generic response to your BBB inquiry (Below).. It says Nothing & solves Nothing. Their **************** is Deplorable, ineffective, and not a service to the Customer at all.. I spent 3 hours attempting to get my order through and no-one could help me. ***Even speaking with this Food Lion Rep. there was NO explanation at to why they had an additional "Sign-in" page, yesterday), even after I was allowed to make my order??  Communications and explanations is not Food Lions forte'. Hiding behind  a wall of Computer programs, (even in the 21st century), does not allow them to exercise a degree of Incompetence. I must question what their ****************** consist of, as every time I sought a Manager or Supervisor there was No-one available. *I suspect that their alleged "****************" is nothing more then some people answering the phones. As a Senior Citizen, I should not have to go through 3 hours of No-Service, 5 disconnects, being put on Hold for ***** minutes, depending on who answered the (Food Lion), phone. This is all pure Incompetence. They have spent lots of money on well-dressed Web sites, but very little on actual ****************!!

   I would like to see a New plan, with all the steps, 0n how they are going to improve ****************, as the present formula does not work when reality requires results. With the (2) two complaints I had to file in the last (2) months, I spent a total of at least 5 hours on the phone with their alleged "****************", and Never got a positive result!! Their practices of attending to the Customers, or lack thereof is denying / restraining Customers from making purchases. Thank You. *************************** / ************.

  
  
  
  

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *********************************** is messing with a Manger there at your foodlion she is a coworker is the ******* sc location it's a lot going on at that store yall need to look at

  Business response

  05/15/2024

  Our Director of Operations who oversees this store has attempted to call our customer on May 13, but the call went unanswered and the voicemail was not set up so she could not leave a message. An email was sent by customer care on 5/14 asking our customer to contact our Director of Operations along with the phone number on which she can be reached. We encourage our customer to give her a call at his convenience so that they talk through the concern.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am new in *******, **. When I saw that there was a Food Lion here, I immediately remembered that I had shopped there as my main grocery supermarket when I lived in *********** back in 1998-2000. When I saw they had a store here, I was very happy and tried my best to sign up on their website. That was my BIG mistake! First of all, when I thought I had succeeded, I was asked to put in my address to get my MVP card, something I never had in ***********. When I tried to do it, the site froze. Eventually, it moved to another window and I was asked to put in my address, but then it froze again, not allowing me to enter my apartment number. After that, I was whisked away to another window and I thought I might have been shut out. I was required again to sign in. It did accept my sign in -- and gave me an address for shopping in a store back in **************! It was as if all the efforts I had made to sign up for an account were totally worthless!Apparently, that is a positive memory from *********** that has just died since I was there. This goes beyond being pathetric. If I am to be forced to order from a store in ************** and have the delivery made to ********, I can just imagine what the bill will be! If this is the best they can do, I'm out; I am very, very disappointed because what had been a great place to shop no longer exists for me, and no, I am not ***************************! I was born and raised in **************, but am I to be anchored there forever?

  Business response

  05/10/2024

  We are sorry to hear of our customer's frustration with our website. The manager of customer care reached out to our customer via the email he provided in the complaint on May 6 at 11:45 am to address the concerns as well as to offer that the customer follow back up if he continues to experience issues. To date, we have not heard back from our customer.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Less than an hour ago (4/29/24) i purchased store baked cookies only to come home, open them and find a tortilla chip baked into it. How does this happen? Thats some serious cross contamination. As someone who previously worked for food lion, in the deli, i know for a fact that tortilla chips and cookies are stored in entire different places. This is unacceptable.

  Business response

  05/01/2024

  We are very sorry to learn of our customer's experience with our store baked cookies. A member of the stores' leadership team has reached out to our customer directly to make things right.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 14 April 2024, I placed an instacart order with Food Lion in ******, ********. It was supposed to be ready at 1850pm. Around 1840 pm I received a notification that all of my frozen and refrigeration items would be cancelled. I asked why did they wait to tell me right when it was due for pick up? I called the store and spoke to the manager named ******. She said their freezer was busted. I told her that they should've provided that info immediately so I could've went to ******* or another store. She became irate and hung up the phone. I have a recording of this. I called back to tell her that I wanted status and she refused to speak with me. Then hung up again. I wrote in the Instagram app that I was headed to the store to get answers. I wasn't coming there to intimidate or cause peobl3ms. I wanted answers and they were keeping me in limbo. Once I got there, ****** showed up with her husband and another employee. I told her I wanted states on my order. She said that FOOD LION HAS. NO AFFLIATION with INSTACART, then walked away cursing. I recorded her. She then returned and tried to shove her phone in my face. I told her to back up. She called me a batch. I told her to watch her mouth infront of my 8-year old son. Then I started recording her again. She had to be restrained by her husband. She was screaming at the top of her lungs and kept telling me to hit her. The cops came. They didn't arrest me. They took my name down. The officer told her that it was stupid to attempt to coux someone to punch her. I told him I refused to go to jail for her unprofessionalism and I was furious that she called me out my name infront of my child. Her husband told us that it wasn't her first time having an incident and she was taking medication that made her have a short tempter. To Food Lion. Watch the footage at the store. Watch the video I'm providing. Listen to the recorded phone calm. She is unprofessional. So no wonder there are so many issues with the orders.

  Business response

  04/18/2024

  We are very sorry to learn of our customer's experience and sincerely apologize. Upon receipt, the director of operations who oversees that store was contacted. He attempted to contact our customer but received voicemail. He left his name and number and we encourage our customer to reach out to him so that we can apologize and make things right.  

  Customer response

  04/24/2024

   I am rejecting this response because:
  
  I returned the one phone call and was never contacted again. I did call the store and speak to the general manager. I want the corporate office to confirm that disciplinary action was taken. Between the cctv in the store, the video I am providing, and the police stating that she attempted to escalate it, my request is more than acceptable. She walked away, then returned, called me a "Bitch" in front of my son, and then had to be restrained by her husband. There was another employee who was recording the altercation. I asked Food Lion to blur my son's face, if the other employee, *****, puts the video on social media. Look at the video! My son was petrified at her screaming and behavior. Look at the video! I want someone to call me, SPEAK to me, and provide status on whether or not she received any disciplinary action. I also want confirmation that my child's face won't be all over social media from an employee's recording. I don't care whether she lose her job or not. I want some type of reprimand for this. Everyone should feel safe when they patron an establishment. Your employee disrespected and threatened me. I defended myself without resorting to violence. Please provide the information I am requesting. Then I will accept a resolution from Food Lion. 
  
  
  
  
  The files I am trying to send: recordings of last Sunday, proof that I left a voicemail to contact your representative (who didn't call me back), and the phone call with the general manager.
  
  
  An entire store watched your Food Lion manager try to provoke a fight at work. She walked away, then returned. Watch the **** video. I can send you clips right now. When I upload it, it says the videos are too large. Give me an email so I can send the entire videos.

   

  I emailed ****************************************** the clips of the video. I am not able to upload the footage on the BBB website.

   

  BBB, please look into your API. 
  
  

  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in this store tonight at about 10:50 p.m. I grabbed a bottle of tide that had a sign under it with a sale price. I proceeded to check out and the price came up incorrect. I asked 2 different women working there to please come help me and they wouldn't. I then asked if the one lady could walk back there with me to look at the sign she told me she couldn't move from her spot. I then asked the other lady to walk back there with ne and she proceeded to tell me she couldn't either. She then proceeded to tell me I was wrong and she had walked back there several times today and saw the sign herself, and then again proceeded to tell me I was wrong. I then walked back there again and took a picture with my phone and brought it up to her and showed it to her and asked her if she was going to honor the sale sign and she ignored me and turned around. She did not care that I was correct just kept telling me i was wrong. I would like a formal apology from both of these employees. This is not the 1st time this has happened to me but I let the first time go.

  Customer response

  03/04/2024

  I would like a refund please. 

  Business response

  03/08/2024

  We are sorry to learn of our customer's experience and apologize for any frustration caused. The customer service manager at the store has reached out to our customer directly to apologize and make amends. 

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased 7 cans of (Similac Advance Infant Formula) with my debit card and was refused my refund cans are unopened and had proof of purchase.. (receipt)

  Business response

  02/23/2024

  We are sorry to learn of our customer's experience. This has been shared with the store's leadership team. The store manager is reaching out to our customer to let her know we will process the refund. I am glad we had a favorable outcome!

  Customer response

  02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I came to this store for the first time today (Jan 6). It was also my first time using my WIC for certain items. After scanning a few items the young man asks if I'm going to use WIC. I said yes. He said "oh" in a somber tone then He proceeds to yell across the store, "Trisha...I need help with your favorite thing...its wic" in a very condescending manner clearly insinuating that neither of them like to deal with WIC. She comes over with am attitude and asks why he's calling her. He said "cause most of her items aren't covered by WIC" (as if he couldn't say that to Mr directly without her help). She then looks at me like I'm the scum of the universe. I asked what the problem was. She rudely said, "You have to read. There's big blue tags on the cheeses that say WIC. They have to be in 1 pound bags. This bread also isn't included". Now the bread I chose was natures own wheat bread with honey. The covered one is nature's own 100% wheat with honey. That's a simple mistake that anyone could make. None of the breads had the WIC label on them. All of the WIC items arent labeled. As a customer how am I supposed to know what the store meant to label or not. She then leaves. Then he says...dont you have the book they give u? These instant grits aren't covered either. I told him the book does show instant grits to be covered. I bought a sprite. He said...u can't use WIC to buy a sprite. I'm not dumb! I never said ALL my items are wic nor would I think I can use WIC for a sprite. This store clearly ************* against WIC users and I'll be filing additional complaints. No one should have to go through this. Then I bought 6-64 ounces juices. He put 2 in each bag but only double bagged one. When I got home at least 4 bags broke. They need to be retrained!

  Business response

  01/10/2024

  We are so sorry to learn of our customer's experience shopping in our ******* store. The store's assistant manager has reached out and spoken directly to our customer to discuss the concerns as well as to apologize for the experience.
  

  Customer response

  01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩