Reviews
1 Customer Reviews
Review from Dino A
4 stars03/23/2022
Coastal Kia is doing their best to support increased inflation in these difficult times. They are charging 20-25% over MSRP for vehicles. None of the other dealerships in the area, Jacksonville, Lumberton and Myrtle Beach are employing such gouging tactics. Mr. Koballa should be embarrassed and ashamed of himself.
Coastal Kia Response
03/28/2022
Mr. ******, thank you for taking our call this morning. We apologize you were given poor information regarding the Kia Telluride pricing. As discussed with our Operations Manager Peggy R., the pricing structure shared with you from our Product Specialist during your recent service visit was incorrect. We appreciate your continued loyalty to our service department. Thus, we feel the one star review and feedback back given is not a true reflection of the service we have provided you. As discussed, we look forward to having an opportunity to earn your business in a month or so when you are in the market as mentioned. Please call our Operations Manager Peggy R. at 910-798-4706 if you need anything. We look forward to working with you again soon. Thank youCoastal Kia Response
03/28/2022
Mr. ******* thank you for speaking with our Operations Manager Peggy R. this morning. As discussed, the pricing information given to you by our Product Specialist during your recent service visit was inaccurate. We appreciate your loyalty to our service department and the compliments you shared with us. We feel the one star review is not a true reflection of the service we have provided. As mentioned, we look forward to working with you when you are in the market soon. Please call our Operations Manager Peggy R. at 910-798-4706 if we can be of any assistance. We look forward to working with you again soon. Thank youCustomer Response
03/28/2022
Thank you for your BBB reply and the several emails and phone calls to address this situation. I trust that your product specialist has acknowledged his error and this is not a "he said, he said" situation.
I have always had an excellent experience with your service department as everyone is very professional. My 1 star rating was simply based on the comments and pricing quoted by your product specialist.
Not sure how to do this, but based on your service department and your excellent follow up to my concerns I would be happy to increase overall Coastal Kia rating to a 4.
**** ******Coastal Kia Response
03/29/2022
Thank you Mr. ****** for the gracious feedback. We appreciate your business and understanding. We are not familiar with the protocol needed for the BBB to change your one star rating to a four star. BBB, please advise. Thank you
Customer Review Rating
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